What kind of computer and network infrastructure is relevant for small law firms? Specifically, for firms with 5 to 55 attorneys? With technology, plus cyber threats and regulations, changing so rapidly, what are the basics a small law firm should have in place? And, even more importantly, what are the best practices - for servers, desktops, laptops, thin clients, software, the LAN, the WAN, a firewall? How about backup and recovery? How about security? And what about the Cloud? There are important, basic technology components a small law firm should have in place to make sure their computers and network are stable, reliable, a low-risk for bad guys and - most importantly - help attorneys do what they do best... practice law.

1. Worry Free IT
IT Basics and Best Practices
for
Small Law Firms
February 19, 2014
1

2. 3 Points:
1. Small means 5 to 55 attorneys
2. Network 1 has been providing IT
support to small law firms since 1998
3. Presentation adapted from an ALA
CLM prep class Network 1 delivered
to the Atlanta ALA chapter in 2013
2

3. We’ll start by showing a typical network
and dive into the individual
components from there.
Be ready… the next slide is real busy.
3

4. 4
Typical Small Law Firm Network
10/100/1000Base-T
Gr een=1000Mbps, Yello w=10/100Mbps
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Console
1000Base- X
Power
(38400.8.1.N)
4 9 5 25 15 0
BaselineSwitch 2952 SFP Plus
3CRBSG 5293
Internet
Desktops
Network Switch
Physical Server
Uninterruptable
Power Supply
(UPS)
Wide Area Network (WAN)
Connection
Hosted Email
Wireless
Access Point
Remote Access
Virtual Machines
VM 3VM 2
VM 1
Host Servers Storage Area
Network
Backup / Restore
Appliance
Network Printers,
Copiers & Scanners
Off-site Backup
Disaster Recovery
Spam Filter
Local Area Network (LAN)
Smartphones & Tablets
Thin Clients
Phone System
8
1 2U ID
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Laptops
Firewall

5. 5
Typical Small Law Firm Network
Let’s look at the
servers first
10/100/1000Base-T
Gr een=1000Mbps, Yello w=10/100Mbps
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2 1 2 2 3 1 3 22 9 3 02 7 2 82 5 2 62 3 2 41 7 1 8 1 9 2 05 6 1 5 1 61 3 1 41 1 1 29 1 07 81 2 3 4
Console
1000Base- X
Power
(38400.8.1.N)
4 9 5 25 15 0
BaselineSwitch 2952 SFP Plus
3CRBSG 5293
Internet
Desktops
Network Switch
Physical Server
Uninterruptable
Power Supply
(UPS)
Wide Area Network (WAN)
Connection
Hosted Email
Wireless
Access Point
Remote Access
Virtual Machines
VM 3VM 2
VM 1
Host Servers Storage Area
Network
Backup / Restore
Appliance
Network Printers,
Copiers & Scanners
Off-site Backup
Disaster Recovery
Spam Filter
Local Area Network (LAN)
Smartphones & Tablets
Thin Clients
Phone System
8
1 2U ID
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5
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P roLiant
DL360 G 7
8
1 2U ID
41
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DL360 G 7
Laptops
Firewall

6. 6
Servers
Servers are the “brains” of the
IT environment. They can be
physically located at the firm
– as shown above – or in the
“cloud” – as illustrated by the
Hosted Email server.
More on the Cloud later.
The Brains
Example of a Cloud-
based solution
Internet
Physical Server
Hosted Email
Virtual Machines
VM 3VM 2
VM 1
Host Servers Storage Area
Network
8
1 2U ID
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7. 7
Servers
Tower servers cost less.
They are often found in
single server environments.
Rackmount servers take up
less space – but they also
require a rack to mount
them.
Tower
Rackmount
2 Form Factors
Internet
Physical Server
Hosted Email
Virtual Machines
VM 3VM 2
VM 1
Host Servers Storage Area
Network
8
1 2U ID
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8. 8
Servers
HP & Dell are the most common
hardware vendors, although
IBM & Cisco also make servers.
2 best practices:
• Refresh physical servers every
3-5 years.
• Get and keep a 24x7, 4-hour
on-site warranty on all
important servers.
Hardware
Internet
Physical Server
Hosted Email
Virtual Machines
VM 3VM 2
VM 1
Host Servers Storage Area
Network
8
1 2U ID
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1 2U ID
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9. 9
Servers
The most common operating
system is Microsoft Windows
Server (latest version is 2012).
Microsoft’s Small Business Server
(SBS) is being phased out. Other
operating systems are Linux &
IBM AS/400.
The operating system manages
the server environment, controls
components (memory, disk,
processors) and provides the
interface so IT personnel can
manage the servers.
Operating System
Internet
Physical Server
Hosted Email
Virtual Machines
VM 3VM 2
VM 1
Host Servers Storage Area
Network
8
1 2U ID
41
5
32
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P roLiant
D L360 G7
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1 2U ID
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10. 10
Servers
Although virtual servers can run on a
single physical server, best practice
is to have 2 host servers and an
external Storage Area Network
(SAN) as shown. That way, if a server
or disk drive fails, the entire
environment keeps running. Once
the proper host environment is set
up, multiple VMs (Virtual Machines)
can run on the platform.
Virtual Servers
Internet
Physical Server
Hosted Email
Virtual Machines
VM 3VM 2
VM 1
Host Servers Storage Area
Network
8
1 2U ID
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P roLiant
D L360 G7
8
1 2U ID
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11. 11
Servers
Virtual Servers
Internet
Physical Server
Hosted Email
Virtual Machines
VM 3VM 2
VM 1
Host Servers Storage Area
Network
8
1 2U ID
41
5
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P roLiant
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8
1 2U ID
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There are several advantages of a
virtual server environment:
• Cost: Only need an operating system
license to spin up a new server (VM).
• Flexibility: A new VM can be spun up
and online in less than 4 hours.
• Maintenance: VMs boot up fast.
• Redundancy: It’s built-in if best
practices are followed.
The most popular software to control
this environment is VMware vSphere.
Citrix XenServer & Microsoft Hyper-V
are much less popular.

12. 12
Servers
A Domain Controller (DC) is an
important server. It contains Active
Directory: the list of users, computers
& peripherals on the LAN. The DC
manages security throughout the
environment (domain), down to the
folder & file level. Policy can be
applied (pushed out), enforced &
managed via a Group Policy (GPO).
2 Best practices:
• Run the primary DC on a physical
(not virtual) server.
• Have a secondary DC.
Domain
Controller
Internet
Physical Server
Hosted Email
Virtual Machines
VM 3VM 2
VM 1
Host Servers Storage Area
Network
8
1 2U ID
41
5
32
S ID
H P
P roLiant
D L360 G7
8
1 2U ID
41
5
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D L360 G7

13. 13
Servers
Typically, firm- or practice-wide
applications run on servers. Some
examples include: Exchange
(email), timekeeping, billing,
accounting / financial mgmt.,
calendar / docket, conflicts of
interest, case / client / matter
mgmt., document mgmt. system
(DMS), client relationship mgmt.
(CRM), file sharing.
Application
Software
Internet
Physical Server
Hosted Email
Virtual Machines
VM 3VM 2
VM 1
Host Servers Storage Area
Network
8
1 2U ID
41
5
32
S ID
H P
P roLiant
D L360 G7
8
1 2U ID
41
5
32
S ID
H P
P roLiant
D L360 G7

14. 14
Servers
Microsoft publishes patches for their
Windows Server operating system
every month. They fix bugs, add
functionality and plug security holes.
Application software and other
software always have occasional
patches. These patches should be
applied on a regular basis.
2 best practices:
• Don’t apply patches on day 1 (unless
there’s a known, critical problem); do
apply patches within 30 days.
• Set a regularly occurring monthly
maintenance window outside of
normal user hours (i.e., 1:00 AM).
Regular
Maintenance
Internet
Physical Server
Hosted Email
Virtual Machines
VM 3VM 2
VM 1
Host Servers Storage Area
Network
8
1 2U ID
41
5
32
S ID
H P
P roLiant
D L360 G7
8
1 2U ID
41
5
32
S ID
H P
P roLiant
D L360 G7

15. 15
Uninterruptable Power Supply (UPS)
Only 1 unit is shown. However, for a
2+ server environment there are
typically several UPSs. The UPS above
is shown on the LAN to show that it
provides backup power to several
devices: servers, SAN, backup
appliance, phone, switch, firewall.
Best practice is to size the UPS(s) to
keep equipment running for about 10
minutes in a power outage & to
conduct a soft shutdown of all the
servers before draining the battery.
AKA Battery
Backup
Uninterruptable
Power Supply
(UPS)

16. Network Switch
Wireless
Access Point
Local Area Network (LAN)
10/100/1000Base-T
Gr e en=1000Mbp s,Yellow=10/10 0Mbp s
3 7 3 8 4 7 4 84 5 4 64 3 4 44 1 4 23 9 4 03 3 3 4 3 5 3 6
2 1 2 2 3 1 3 22 9 3 02 7 2 82 5 2 62 3 2 41 7 1 8 1 9 2 05 6 1 5 1 61 3 1 41 1 1 29 1 07 81 2 3 4
Console
1000Base- X
Power
(38 40 0.8.1.N)
4 9 5 25 15 0
Ba selineSwitch 2952 SFP Plu s
3CRBSG 529 3
16
Local Area Network (LAN)
The LAN connects computers & peripherals
together over a localized area such as an
office or campus. A network switch uses
Ethernet cables (wires) that are strung
throughout the office or campus. Any HP
24+ port switch has a lifetime warranty.
The most popular LAN speed is 1Gbps
(1000Mbps). Commercial LAN speeds of
10Gpbs are readily available; however,
they are more expensive & most
computers aren’t equipped to connect at
that speed.
Wired LAN

17. 17
Local Area Network (LAN)
Wi-Fi is wireless. It’s used for
convenience (visitors; laptops in
conference rooms), smartphones &
tablets. Best practice is to always
connect via Ethernet (wired) when at
your office desk: a wireless connection
is not as reliable, fast, or secure as a
wired connection.
2 more best practices:
• Use WPA2 encryption (most secure).
• Separate the guest network from the
internal network (don’t even let this be
seen as an option).
Wireless LAN
Network Switch
Wireless
Access Point
Local Area Network (LAN)
10/100/1000Base-T
Gr e en=1000Mbp s,Yellow=10/10 0Mbp s
3 7 3 8 4 7 4 84 5 4 64 3 4 44 1 4 23 9 4 03 3 3 4 3 5 3 6
2 1 2 2 3 1 3 22 9 3 02 7 2 82 5 2 62 3 2 41 7 1 8 1 9 2 05 6 1 5 1 61 3 1 41 1 1 29 1 07 81 2 3 4
Console
1000Base- X
Power
(38 40 0.8.1.N)
4 9 5 25 15 0
Ba selineSwitch 2952 SFP Plu s
3CRBSG 529 3

18. 18
Wide Area Network (WAN)
The WAN covers a broad area that links
across metro, state & country
boundaries using private and/or public
networks. It connects the office to:
• The Internet
• Cloud-based software & services such as
LexisNexis; Westlaw; Sharefile; hosted
phone; some firm- or practice-wide
applications, etc.
• Private or shared servers in datacenters
• Off-site backup & disaster recovery
• Spam filtering
• Hosted email
• Other office locations
It’s also the conduit by which remote
users connect back to the office.
Overview
Internet
Wide Area Network (WAN)
Connection
Firewall
Cloud-based
Applications

19. 19
Wide Area Network (WAN)
The two key components of the WAN
are the firewall and the connection to
the internet. Let’s explore the main
functions and best practices of both.
Key
Components
Internet
Wide Area Network (WAN)
Connection
Firewall

20. 20
Wide Area Network (WAN)
Firewall
A firewall provides a barrier between a
firm’s trusted, internal network and the
outside world (the internet). Its main
function is security; other functions are
remote connectivity (between offices
or individual remote users) and failover
between 2 WAN connections. A
firewall can be software- or hardware-
based but best practice is to have a
business-class, hardware firewall.
Dell (SonicWALL) & Cisco are the two
most popular hardware brands.
Internet
Wide Area Network (WAN)
Connection
Firewall

21. 21
Wide Area Network (WAN)
FirewallBecause of the importance of security
and the key role a firewall plays, there
are several important best practices:
• Intrusion prevention & detection.
• Content filtering & blocking of at-risk
websites.
• Always staying up-to-date with software
& firmware patches.
• Global management to identify risks &
apply patches quickly.
• Configure the firewall to not respond to
pings from the outside & only be
accessed by specific, known, tightly-
controlled entities.
• Keep ports closed unless essential for
automated business operations.
Internet
Wide Area Network (WAN)
Connection
Firewall

22. 22
Wide Area Network (WAN)
Connection
These connections are provided by
telecom companies (AT&T, Cbeyond),
internet service providers (Earthlink,
Windstream) and, in the last several
years, cable companies (Comcast,
Charter). Because of advances in
technology, deregulation &
competition, the price for higher-
speed WAN connections continue to
come down.
WAN connections service both voice
and data needs. However, it is a best
practice to keep voice & data needs
on separate connections.
Internet
Wide Area Network (WAN)
Connection
Firewall

23. 23
Wide Area Network (WAN)
ConnectionHere are some common examples of
connection technologies & speeds:
• T1: traditional; older; 1.544 Mbps
• Bonded T1’s: 3, 4.5 or 6 Mbps
(inefficiencies due to bonding occur as
speeds increase)
• MPLS: Multiprotocol Label Switching.
Available at various speeds.
• MetroE: Metro Ethernet. Can work with
MPLS. Available at various speeds.
• Cable: Asynchronous connectivity
(different download & upload speeds).
50/10 or 100/20 Mbps (download /
upload) are common speeds. Shared
service with other businesses; typically less
stable and less responsive when there are
outages.
• Fiber: High-speed connections. Not
available everywhere.
Internet
Wide Area Network (WAN)
Connection
Firewall

24. 24
Wide Area Network (WAN)
Connection
Here are a few more best practices:
• Never use a cable circuit for voice
services.
• If Cloud services are critical, do not
skimp on your connection speed or
reliability.
• Avoid signing more than a 2-year
contract since technology & prices
change quickly.
• Work with a telecom broker that
represents numerous service providers.
• Keep voice & data on different
connections and preferably with
different service providers /
technologies.
Internet
Wide Area Network (WAN)
Connection
Firewall

25. 25
Desktops & Laptops
For business-class hardware, HP & Dell
are best for desktops; HP, Dell &
Lenovo are best for laptops. Apple
MacBooks are also popular but don’t
always “play well” in an otherwise all-
Microsoft environment. Best practice
is to always buy business-class
hardware, get at least 4GB of memory
and don’t skimp. Hardware, over the life
of the workstation, is inexpensive
compared to lost productivity & IT costs
due to problems.
Desktops Laptops
Hardware

26. 26
Desktops & Laptops
Most workstations are running Windows
7. If you have XP you should replace it
before 4/8/14 when Microsoft stops
supporting XP; otherwise the firm will be
exposed to increased security risks.
How about Windows 8? Best practice is
to wait until a new operating system is
thoroughly tested before putting it in
your environment. Windows 8 is still too
“young” to trust that it will work with all of
the drivers, interfaces & applications that
co-exist in a small law firm.
Desktops Laptops
Operating
System

27. 27
Desktops & Laptops
Adobe makes Flash, which runs on many
websites. And Java is a programming
language used in numerous web
applications. Bad guys know that
people run across Adobe Flash & Java
applications nearly every time they
access a website; that’s why they hide
malware & viruses in the Flash or Java
programming. It’s a best practice to
keep Adobe Flash & Java up-to-date to
reduce the risk of getting malware or
viruses.
Desktops Laptops
Adobe &
Java

28. 28
Desktops & Laptops
Main applications that run on
desktops/laptops (instead of servers)
include Microsoft Office 2007/2010/2013
(Word, Excel, PowerPoint), Outlook, PDF
manipulation (Adobe Acrobat
Standard/Pro or Nuance), document
review (Workshare Compare), metadata
scrubber (Payne Group).
Desktops Laptops
Application
Software

29. 29
Desktops & Laptops
Best practice is to have dual monitors for
attorneys and staff. Take it a step further by
making sure both monitors are the same
size & resolution, if not the same make &
model. Dual monitors are a tremendous
boost to productivity. Also, set up the
monitors, keyboard & mouse
ergonomically.
HP & Dell make fine business-class monitors.
A solid 23” monitor with an adjustable stand
can be purchased for $200; a 20” for $100.
Desktops Laptops
Monitors

30. 30
Desktops & Laptops
Just like with Servers, Microsoft publishes
patches for Windows 7 every month. These
fix bugs, add functionality and plug
security holes. Adobe, Java & application
software also publish patches which
should be applied on a regular basis.
Best practice is to automate these patches
with a tool such as Windows Server
Update Service (WSUS) which can be
configured to automatically push updates
to workstations per a firm-wide policy (i.e.,
2:00 AM, next sign-on, etc.).
Desktops Laptops
Regular
Maintenance

31. 31
Desktops
Desktops Laptops
Desktops & Laptops
Best practices:
• Use a UPS (battery backup). If power
goes out for just a second, open
information can be lost.
• Refresh desktops every 3-5 years. The
exception is if you’re using the desktop
in a Virtual Desktop environment.
• When you buy a new desktop,
purchase a 3-year on-site warranty.
Let the warranty expire after 3 years
and have 1 or 2 spares ready-at-hand.

32. 32
Laptops
Desktops Laptops
Desktops & Laptops
There are 2.5 types of laptops:
1) Standard with 14” to 17” screen, normal
hard drive, full keyboard; weighs 5+ pounds.
2) Ultrabook with 11” to 13” screen, solid state
drive, small keyboard; weighs 2-5 pounds.
2.5) Microsoft Surface Pro 2 with 10.6” screen,
solid state drive, small keyboard; weighs 2
pounds. Alas, it only runs Windows 8 and
the docking station won’t drive 2 monitors.

33. 33
Laptops
Desktops Laptops
Desktops & Laptops
Best practices:
• Use a docking station at your office that’s
connected to the LAN via Ethernet. Don’t use
wi-fi; a wired connection is much more
reliable.
• Refresh every 2-3 years. The exception is if
you’re using the laptop in a Virtual Desktop
environment.
• When you buy a new laptop, get a 3-year
on-site warranty and include accident
protection. In addition, have 1 or 2 spares
ready-at-hand (inevitably, Murphy will strike
one hour before the rainmaker has to leave
for the airport).

34. 34
Desktops & Laptops
What if you’re away from
the office and need to get
information or run programs
that are on the server?
There are multiple ways to
connect remotely; here are
four to consider:
1) Remote Control
2) Remote Desktop
3) SSL VPN
4) Virtual Desktop
Infrastructure (VDI)
Remote
Connectivity
10/100/1000Base-T
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Console
1000Base- X
Power
(38400.8.1.N)
4 9 5 25 15 0
BaselineSwitch 2952 SFP Plus
3CRBSG 5293
Internet
Desktops
Network Switch
Remote Access
Smartphones & Tablets
Laptops
Firewall

35. 10/100/1000Base-T
Gr een=1000Mbps, Yello w=10/100Mbps
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2 1 2 2 3 1 3 22 9 3 02 7 2 82 5 2 62 3 2 41 7 1 8 1 9 2 05 6 1 5 1 61 3 1 41 1 1 29 1 07 81 2 3 4
Console
1000Base- X
Power
(38400.8.1.N)
4 9 5 25 15 0
BaselineSwitch 2952 SFP Plus
3CRBSG 5293
Internet
Desktops
Network Switch
Remote Access
Laptops
Firewall
35
Desktops & Laptops
The most popular remote control solutions
are LogMeIn & GoToMyPC.
Remote Control
Pros Cons
• Low monthly cost • Hard to administer for all
but the smallest firms
• Easy to install &
maintain
• Must rely on office desktop
being on & operational
• No IT resources
needed
• Can be a slow experience
for the user

36. Internet
Desktops
e
Network Switch
Firewall
link/a ct
10/100
wanopt
TZ190
Wide Area Network (WAN)
Connection
Remote Access
Laptops
36
Desktops & Laptops
The most popular remote desktop solution is
Microsoft Remote Desktop Protocol (RDP)
(this used to be called ‘Terminal Services’).
Remote Desktop
Pros Cons
• Licenses included
with server
• Need knowledgeable IT
resource(s)
• Easy to administer • Security risk if not
configured properly
• Already comes
with Windows OS
• Does not look exactly like
user’s regular desktop

37. 10/100/1000Base-T
Gr een=1000Mbps, Yello w=10/100Mbps
3 7 3 8 4 7 4 84 5 4 64 3 4 44 1 4 23 9 4 03 3 3 4 3 5 3 6
2 1 2 2 3 1 3 22 9 3 02 7 2 82 5 2 62 3 2 41 7 1 8 1 9 2 05 6 1 5 1 61 3 1 41 1 1 29 1 07 81 2 3 4
Console
1000Base- X
Power
(38400.8.1.N)
4 9 5 25 15 0
BaselineSwitch 2952 SFP Plus
3CRBSG 5293
Internet
Desktops
Network Switch
Remote Access
Laptops
Firewall
37
Desktops & Laptops
Secure Socket Layer Virtual Private Network
(SSL VPN) can connect via a firewall that
has the SSL VPN feature or via a dedicated
SSL VPN appliance.
SSL VPN
Pros Cons
• Secure & reliable • Can be expensive to deploy
• Web-based
interface
• Need knowledgeable IT
resource(s)
• No client (PC)-side
installation
• Will be slow to download
large files

38. 38
Desktops & Laptops
Individual computer
desktops can be set up to
run on a server. This is called
Virtual Desktop Infrastructure
(VDI). The most popular VDI
platforms are Citrix
XenDesktop & VMware Horizon View. The benefits: no matter where you
are or what device you’re using – as long as you can get on the internet
– you can work on your desktop. This gives you full access to the server-
based applications you’re used to running such as time & billing,
document management, etc. In addition, your desktop looks the same
no matter where or how to access it. This can be a big boost to
productivity – especially for firms that do a lot of work away from the
office.
Virtual Desktops
1 0/1 0 0 /1 0 0 0Ba s e-T
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Cons ole
1 0 0 0Ba s e- X
Powe r
(3 8 4 0 0.8 .1 .N)
4 9 5 25 15 0
Ba s e line Switc h 2 9 5 2 SFP Plu s
3 CRBSG 5 2 9 3
Internet
Desktops
Network Switch
Remote Access
Smartphones & Tablets
Thin ClientsLaptops
Firewall

39. 10/100/1000Base-T
Gr een=1000Mbps, Yello w=10/100Mbps
3 7 3 8 4 7 4 84 5 4 64 3 4 44 1 4 23 9 4 03 3 3 4 3 5 3 6
2 1 2 2 3 1 3 22 9 3 02 7 2 82 5 2 62 3 2 41 7 1 8 1 9 2 05 6 1 5 1 61 3 1 41 1 1 29 1 07 81 2 3 4
Console
1000Base- X
Power
(38400.8.1.N)
4 9 5 25 15 0
BaselineSwitc h 2952 SFP Plus
3CRBSG 5293
Internet
Desktops
Network Switch
Remote Access
Smartphones & Tablets
Thin ClientsLaptops
Firewall
39
Desktops & Laptops
Another benefit is that you
can use thin clients (in the
60s & 70s these were called
dumb terminals). These are
less expensive than a PC.
Virtual Desktops
Best practices:
• Use 2 servers to host the VDIs and split key users between them. Configure &
size the servers so if 1 goes down, you can switch key users to the other.
• Have a relatively fast data connection (10Mbps minimum) and make sure it’s
reliable. We’ll have more info. later in the Wide Area Network slides.
• House VDI servers right next to file & application servers; whether that’s at
your office, at a datacenter, or with a “cloud” service.

40. 10/100/1 000Ba se-T
Gr een=1000Mbps,Y ellow= 10/100Mbps
3 7 3 8 4 7 4 84 5 4 64 3 4 44 1 4 23 9 4 03 3 3 4 3 5 3 6
2 1 2 2 3 1 3 22 9 3 02 7 2 82 5 2 62 3 2 41 7 1 8 1 9 2 05 6 1 5 1 61 3 1 41 1 1 29 1 07 81 2 3 4
Co nsole
1000Base- X
Power
(38400.8.1.N)
4 9 5 25 15 0
Bas elineSwitc h 2952 SFP Plus
3CRB SG 5 293
Internet
Network Switch
Wide Area Network (WAN)
Connection
Backup / Restore
Appliance
Off-site Backup
Disaster Recovery
Firewall
40
Backup/Recovery & Disaster Recovery (DR)
Protecting the firm’s data is critically
important. And recovering quickly from a
disaster can mean the difference between
staying in business & being out of business.
• 50% of businesses that experience significant
data loss are out of business within 12 months.
• 40% of all tapes used for backup fail when
tested for restore.
• Most businesses claim that their data is their
most important asset.
• Backing up data is only half of the solution;
recovering the data – when you need it the
most – is the other, most critical half.
Overview

41. 10/100/1 000Ba se-T
Gr een=1000Mbps,Y ellow= 10/100Mbps
3 7 3 8 4 7 4 84 5 4 64 3 4 44 1 4 23 9 4 03 3 3 4 3 5 3 6
2 1 2 2 3 1 3 22 9 3 02 7 2 82 5 2 62 3 2 41 7 1 8 1 9 2 05 6 1 5 1 61 3 1 41 1 1 29 1 07 81 2 3 4
Co nsole
1000Base- X
Power
(38400.8.1.N)
4 9 5 25 15 0
Bas elineSwitc h 2952 SFP Plus
3CRB SG 5 293
Internet
Network Switch
Wide Area Network (WAN)
Connection
Backup / Restore
Appliance
Off-site Backup
Disaster Recovery
Firewall
41
Backup/Recovery & Disaster Recovery (DR)
The type of backup/recovery & DR solution a
firm puts in place depends on 3 primary things:
1) The real cost of losing data or having the firm
shut down for a period of time.
2) The risk tolerance of the firm’s leadership.
3) Budget.
Best practices:
• Use disk technology; tape is too unreliable.
• Get backup data off-site every day.
• Automate the process (reduces human error).
• Monitor the backups; are they running properly?
• Test ability to restore data on a monthly basis.
Overview

42. 10/100/1 000Ba se-T
Gr een=1000Mbps,Y ellow= 10/100Mbps
3 7 3 8 4 7 4 84 5 4 64 3 4 44 1 4 23 9 4 03 3 3 4 3 5 3 6
2 1 2 2 3 1 3 22 9 3 02 7 2 82 5 2 62 3 2 41 7 1 8 1 9 2 05 6 1 5 1 61 3 1 41 1 1 29 1 07 81 2 3 4
Co nsole
1000Base- X
Power
(38400.8.1.N)
4 9 5 25 15 0
Bas elineSwitc h 2952 SFP Plus
3CRB SG 5 293
Internet
Network Switch
Wide Area Network (WAN)
Connection
Backup / Restore
Appliance
Off-site Backup
Disaster Recovery
Firewall
42
Backup/Recovery & Disaster Recovery (DR)
This is such an important topic for small law
firms that we will go much more in-depth in a
separate presentation due to be posted on
SlideShare at a later date during 1Q 2014.
More to
Come

43. 43
Security
As you can see, security functions,
responsibilities and policies reside
throughout the IT environment.
We’ve covered some important
security aspects throughout this
presentation – especially with the
firewall. However, this is such a
big – and important – topic for
small law firms that we will go in-
depth in a separate presentation
due to be posted on SlideShare
at a later date during 1Q 2014.
More to
Come
10/100/1000Base-T
Gr een=1000Mbps,Yellow=10/100Mbps
3 7 3 8 4 7 4 84 5 4 64 3 4 44 1 4 23 9 4 03 3 3 4 3 5 3 6
2 1 2 2 3 1 3 22 9 3 02 7 2 82 5 2 62 3 2 41 7 1 8 1 9 2 05 6 1 5 1 61 3 1 41 1 1 29 1 07 81 2 3 4
Console
1000Base-X
Power
(38400.8.1.N)
4 9 5 25 15 0
BaselineSwitch 2952 SFP Plus
3CRBSG 5293
Internet
Desktops
Network Switch
Physical Server
Wireless
Access Point
Remote Access
Virtual Machines
VM 3VM 2
VM 1
Host Servers Storage Area
Network
Backup / Restore
Appliance
Network Printers,
Copiers & Scanners
Spam Filter
Smartphones & Tablets
8
1 2U ID
41
5
32
S ID
H P
P roLiant
D L360 G7
8
1 2U ID
41
5
32
S ID
H P
P roLiant
D L360 G7
Laptops
Firewall

44. 44
Description
The Cloud
What is “The Cloud”? Here’s a good,
working description:
• “Cloud Computing” is a server(s) on the
Internet that provides infrastructure or
applications.
• The equipment is owned by the Service
Provider.
• Generally a “pay-as-you-go” model is
used based on the number of users.
• Can access the Cloud from anywhere:
office, home, remote.
Infrastructure
Applications
10/1 00/1 000Base-T
Gr e en=1 000Mbps, Yellow=10/100Mbps
3 7 3 8 4 7 4 84 5 4 64 3 4 44 1 4 23 9 4 03 3 3 4 3 5 3 6
2 1 2 2 3 1 3 22 9 3 02 7 2 82 5 2 62 3 2 41 7 1 8 1 9 2 05 6 1 5 1 61 3 1 41 1 1 29 1 07 81 2 3 4
Cons ole
10 00Base- X
Po wer
(3840 0.8.1.N)
4 9 5 25 15 0
Ba selin eSwitch 2952 SFP Plus
3CRBSG 5293
Internet

45. 10/1 00/1 000Base-T
Gr e en=1 000Mbps, Yellow=10/100Mbps
3 7 3 8 4 7 4 84 5 4 64 3 4 44 1 4 23 9 4 03 3 3 4 3 5 3 6
2 1 2 2 3 1 3 22 9 3 02 7 2 82 5 2 62 3 2 41 7 1 8 1 9 2 05 6 1 5 1 61 3 1 41 1 1 29 1 07 81 2 3 4
Cons ole
10 00Base- X
Po wer
(3840 0.8.1.N)
4 9 5 25 15 0
Ba selin eSwitch 2952 SFP Plus
3CRBSG 5293
Internet
45
Examples
The Cloud
Cloud Infrastructure examples:
• Servers (Rackspace, Amazon Web Services,
Peak 10, Network 1).
• Phones (RingCentral, Vocalocity).
• Storage (Dropbox, iCloud, SkyDrive).
Cloud Application examples:
• Hosted email (AppRiver, Intermedia,
Microsoft 365, Google mail).
• Legal Research (LexisNexis, Westlaw).
• File Sharing (ShareFile, Accellion, YouSendIt).
Infrastructure
Applications

46. 10/1 00/1 000Base-T
Gr e en=1 000Mbps, Yellow=10/100Mbps
3 7 3 8 4 7 4 84 5 4 64 3 4 44 1 4 23 9 4 03 3 3 4 3 5 3 6
2 1 2 2 3 1 3 22 9 3 02 7 2 82 5 2 62 3 2 41 7 1 8 1 9 2 05 6 1 5 1 61 3 1 41 1 1 29 1 07 81 2 3 4
Cons ole
10 00Base- X
Po wer
(3840 0.8.1.N)
4 9 5 25 15 0
Ba selin eSwitch 2952 SFP Plus
3CRBSG 5293
Internet
46
The Cloud
Infrastructure
Applications
More to
Come
Cloud computing reminds us of the Wild West:
great opportunities salted with bad guys and
danger lurking at every turn. There are strong
benefits – if you make the right choices – and big
risks – if you make the wrong choices. There are
many cautionary tales out there (Dropbox –
security breach, iCloud – outages, MegaUpload
– raid/shutdown, to name just three).
We have more to share about The Cloud; this is
an important topic for small law firms. We will go
much more in-depth in a separate presentation
due to be posted on SlideShare at a later date
during 1Q 2014.

47. Worry Free IT
Tony Rushin
trushin@network1consulting.com
@network1consult
47