2. 2
Learning Objectives
1.To learn about a variety of social media
tools to help us listen, connect, add value
and measure.
2.To identify a strategy for roll-out of social
media in my organisation.
3.To learn from successful social media
practitioners and organisations.
4.To understand how to use social media
tools to nurture a community of fans and
followers.
3. 3
9am â 10.15 am MODULE 1 â Key Trends in Social Media
10.15am â 10.30am Coffee break
10.30am â 11.30am MODULE 2 â Twitter
11.30am â 1pm MODULE 3 â Facebook
1pm â 2pm Lunch
2pm â 3.15pm MODULE 4 â Social media and PR
3.15pm â 3.30pm Tea break
3.30pm â 5pm MODULE 5 â Social media strategy
Agenda: Day 3
8. 8
Lessons
⢠1-PERSON: A single person with a smartphone
can make a huge impact globally
⢠2-WAY: Some characteristics of social media:
speed, amplification, pass-along value,
archival, offers instant feedback and more
engagement
⢠LIKE-ME: People care more when itâs someone
âlike meâ: more human, more real, more visual,
more believable, more authentic
10. 10
"In a short period of time the Concordia ship will pass very close. A big greeting to
my brother who finally gets to have a holidayâŚ.â
Facebook update of sister to head-waiter of ship
34. 34
*Mobile penetration: 141.6% **Internet penetration: 60.7%
Force 1: Rise of access
*Source: Malaysia, Q4, 2012, MCMC **Internetworldstats.com Dec 2011
35. 35
Force 2: Media fragmentation
Opinion forming elite
⢠One-way, one-to-many
⢠Sole or few sources
dictating schedules and
headlines from top-
down.
⢠Very little engagement
or feedback encouraged
and even these are
edited.
Here it is, you decide
⢠Many-to-many
⢠Bloggers, tweeters,
podcasters, aggregators,
producers, commenters
post in near real-time
⢠Many sources engage in
the conversation from
grassroots-level.
Mass media >>> Masses of niche media
36. 36
Force 3: Diverse media options
Then
Word-of-mouth
Print: eg. news, direct mail,
newsletters, magazines
Broadcast: TV, radio
Advertising
Public relations
Telephone
Direct Mail
Contests
Research reports
Face-to-face
Now
Word-of-mouse
Email
Websites, Forums, Chat rooms
Blogs eg.Wordpress, Blogger, Tumblr
Social networks
eg. Facebook, LinkedIn, G+
Microblogging eg. Twitter
Video-sharing eg. YouTube
Podcasts
Mobile apps eg. iPhone, Android,
iPad, Tablets
Video chat eg. Skype, Facetime,
Hangout
Search Engine Marketing
Viral marketing
38. 38
38
One definition: Itâs an
umbrella term that defines
the various activities that
integrate technology,
social interaction, and the
construction of words,
pictures, videos and
audioâŚ.
Whatâs social media?
40. 40
What is social networking
and social media?
⢠Social networking in Plain English
http://www.youtube.com/watch?v=6a_KF7TYKVc
⢠Social media in Plain English
http://www.youtube.com/watch?v=MpIOClX1jPE
Copyright: Lee & Sachi LeFever, CommonCraft.com
47. 47
1. You won't know what people
are saying about you
The conversation is taking place anyway.
You can choose to participate or you can
ignore it, but people are talking -- even
when you're not listening.
48. 48
2. You won't know what's going on
ďźListening in to conversations on Facebook, Twitter and the
blogosphere is like having a free focus group going 24/7.
ďź If you listen to your market, you'll be able to anticipate
customer needs, make better products, improve services and
hear what's wrong with what you are currently delivering.
49. 49
3. No one knows the real you
⢠Someone may already be squatting on your brand and
spewing false corporate messages
⢠If you don't secure your brand accounts on Twitter,
Facebook, no one will know if it's real or fake.
ďź Get out there with your own voice and establish a
reputation for authenticity and truth - it's a lot harder
for someone else to hijack your brand.
50. 50
4. When you need a voice, you
won't have any credibility
⢠Typically, organizations only think of a blog or a
Twitter account, after a crisis hits.
⢠Whether you're talking online or off, it takes
months â even years â to establish trust in a
relationship.
⢠You need to start the conversation in order to
start making deposits in the bank of trust.
Then when you need it, the credibility will be
there.
51. 51
5. You're giving away a
competitive advantage
⢠Whether you are listening
or not, chances are your
competition is monitoring
what your stakeholders
are saying about you.
⢠They may get the
feedback you donât and
be able to bring a new
product to market faster,
and meet the needs of
the marketplace better
than you can.
52. 52
ďźâFish where the fish are!â
Users are spend more time in
social networks rather than
portals or destination sites.
ďźReach more people: Introduce
new users to your services or
products through conversation
ďźSpread your message and
agenda: Embed on blogs,
social networks, video sites pro-
actively
Why use social media?
54. 54
4-step social media guidance
Step 1: Listen
ďźWhat are people
saying about your
brand online?
ďźWhoâs saying what?
ďźWho comments and
responds?
ďźWhat they say and
how they say it.
55. 55
ďźMake friends â one at
a time
ďźParticipate in
conversations and find
your voice
ďźObserve comments
and reactions, if any
ďźDo not dominate the
conversations!
Step 2: Connect
56. 56
2/3 of the economy now influenced by
personal recommendations â McKinsey&Co
57. 57
Step 3: Add value
ďźFind unique and
genuine ways to reach
out to help.
ďźBring authority and
credibility to the
conversation.
ďźDo not flood streams
with marketing
messages!
58. 58
Step 4: Measure
ďźTrack pageviews, unique
visitors, downloads,
embeds, subscribers,
followers, fans
ďźCost savings, sales and
call-to-actions
ďźWeigh sentiment, positive
vs negative comments,
issues resolved, feedback
received
59. 59
Key trends in social
networks in 2013
⢠Mobile first
⢠Visual: Rise of video, photos
⢠Humanizing the experience wins
⢠ROI: right content, right context = $
⢠Community management going in-house,
round-the-clock monitoring is the reality.
⢠Early days yet, big corporations still make
blunders
Hinweis der Redaktion
Passenger on ferry Janis Krums clicked a snapshot with his iPhone of US Airways Flight 1549 partially submerged in the Hudson River and tweets rescue of passengers in Hudson River after plane crash.
Same pic appeared on front pages of major dailies.
The captain of a luxury cruise liner that capsized off Italy's coast may have steered the ship too close to shore so that its head waiter could salute his family in a pre-planned stunt that was posted on Facebook. Just minutes before the Costa Concordia struck rocks and began taking on water, the head waiter's sister updated her Facebook status to say: " In a short period of time the Concordia ship will pass very close. A big greeting to my brother who finally gets to have a holiday on landing in Savona." Captain Francesco Schettino, 52, reportedly invited the head waiter, Antonello Tievoli, on to the bridge as he steered the vessel towards the coast of Giglio on Friday night. "Come and see, Antonello, we're right in front of Giglio," the captain told Tievoli shortly before the crash, according to Italy's Corriere della Sera newspaper. It also quoted witnesses who claimed the waiter had warned Captain Schettino just before the accident, saying: "Careful, we are extremely close to the shore." Captain Schettino may have performed the sail-past also as a salute to an old colleague, a former admiral from the cruise line, who was not even on Giglio on Friday night.
The captain of a luxury cruise liner that capsized off Italy's coast may have steered the ship too close to shore so that its head waiter could salute his family in a pre-planned stunt that was posted on Facebook. Just minutes before the Costa Concordia struck rocks and began taking on water, the head waiter's sister updated her Facebook status to say: " In a short period of time the Concordia ship will pass very close. A big greeting to my brother who finally gets to have a holiday on landing in Savona." Captain Francesco Schettino, 52, reportedly invited the head waiter, Antonello Tievoli, on to the bridge as he steered the vessel towards the coast of Giglio on Friday night. "Come and see, Antonello, we're right in front of Giglio," the captain told Tievoli shortly before the crash, according to Italy's Corriere della Sera newspaper. It also quoted witnesses who claimed the waiter had warned Captain Schettino just before the accident, saying: "Careful, we are extremely close to the shore." Captain Schettino may have performed the sail-past also as a salute to an old colleague, a former admiral from the cruise line, who was not even on Giglio on Friday night. Costa Cruises offered compensation to passengers (to a limit of âŹ11,000 a person) to pay for all damages including the value of the cruise. One-third of the passengers took this offer. It had 3,206 passengers and 1,023 crew members on board
Captain Chesley " Sully " Sullenberger seen as hero because he successfully ditched US Airways Flight 1549, which had been disabled by striking a flock of Canada geese during its initial climb out, over the Hudson River off Manhattan, New York City, on January 15, 2009. All of the 155 passengers and crew aboard the aircraft survived. Captain Francesco Schettino seen as a villain because he abandoned the ill-fated cruise ship Costa Concordia after it partially sunk and ran aground at Isola del Giglio, Tuscany, on 13 January 2012 before all the passengers were rescued. The ship carried 4,252 people of which 32 lives were lost.
Richard Branson serving as Air Asia flight attendant after losing F1 bet with Tony Fernandes two years ago.
Top cele
What are the similarities: Denial: BP denied, played blame game â blaming cement contractor and Transocean which is leased the rig from. Shahrizat denied involvement. Downplay: BP said it wasnât that bad. Khairy said buying two condos was a good investment
The early adopter wave off in Malaysia via Jaring, the pioneering ISP in Malaysia, followed by TMnet. Broadband took off in the 2 nd wave following the advent of Streamyx, Jaring Broadband, several WiFi players in the latter half the 3G players via celcos Maxis, Celcom and DiGi and WiFi. In the 3 rd Wave we will see a number of WiMAX players coming onstream. P1 is already rapidly rolling out in Peninsular while Amax and YTLe are set to come onstream in 2010 with Redtone offering its service in East Malaysia. TMâs HSBB service Unifi will provide a combination of broadband services for both households and offices with fiber-to-the-home as a key technology.
According to the Oxford Internet Institute, Malaysia along with Brazil, has the highest Twitter use in the world
â Hi there, Iâm Janet, one of a few Community Evengilist at ExxonMobil Corp. Iâm here to answer any of questions from this twitter community.â Janet is conversing on issues related to Exxon Mobil. As to why on Twitter, she wrote â weâre working hard on building a strong relationship with the twitter community. â UPDATE (August 02 2008): Four days later, Janet of ExxonMobilCorp is revealed as a fake. The person DOES NOT represent Exxon Mobil Corporation..
Alicia_at_Honda does an amazing job on Twitter connecting with fans and owners on Twitter. When a 9/11 hoax surfaced again she pointed to the real info