If you think you are clumsy whilst phone communication, then The Trending Us Team has got some simple yet valuable tips for you.
All you need to do is Read and Exercise them in your daily telephonic conversations.
3. Few Tips
1. Be Positive & Clear
2. Relax & Use Hand Gestures
3. Be Sincere & Funny
4. Activities To Avoid
5. What you Should Speak
6. Summarize & be Thankful
4. 1. Be Positive & Clear:
It is important that you are in a positive state of mind before
you make a call. If you decide to make a call while you are in a
foul mood it may lead to a mishap or a misunderstanding. So
make sure you are in a happy frame of mind before making a
call. As “Positivity Creates Positive Results”.
When you make a call always begin with a Greeting and make
sure that you are talking to the right person.
2. Relax & Use Hand Gestures:
It is important to stay cool, calm and composed and not to
react rudely on unreasonable situations. Reacting in an impolite
manner may lead to a No-Win situation. If you lose your temper
it would lead to incorrect decisions and ultimately harm you. So
“Be Calm and Stay Focused”.
5. 3. Be Sincere & Funny:
You might think that is almost impossible but it is one of the easiest
thing to do in this set of skills. All you need to do is be precise and
sound like a person “Who Means Business”. At the same time while
doing business also be humorous, just crack some jokes or make some
light sarcastic statements. Humor actually helps you to build a rapport
with the person on the other side.
4. Activities To Avoid
These are some basic thing which you should avoid while talking over
the phone or talking to someone face-to-face. Chewing, Drinking,
Eating and specially Smoking. Even repetitive vocabulary is not good.
If you utter a single word too many times the listener would quickly
lose the enthusiasm in the discussion.
6. 4. What you Should Speak:
Besides this you can also use some Buoyant words like ‘Amazing’,
’Fantastic’, ’Totally’, ’Best’ etc. Usage of such words creates some
positivity in the conversations and also boosts up the listener. It creates
the situation where he/she thinks the his/her decisions are influential
and more powerful than yours.
One more thing you can do is that add some sweeteners like “I Am
Only Doing This For You” or “I’ll Always be Present for You” during the
conversation.
6. Summarize & be Thankful:
Once you are done with the content and you have nothing to tell just
quickly summarize the matter (Everything should be covered). Before
you complete the call just be a bit thankful and show some gratitude to
the listener for listening to you and sparing some of his precious time
for you.