TCD 2014: Mintra Trainingportal Limitec - Blended learning - the way forward (John Whitfield, Control of Work Consultant)

1. Blended Learning
30th April 2014

2. 2
About Mintra
 Core business is Learning, Training and
Competency
 Mintra established in Norway in 1997 , and
launched international expansion plans in
2011 and now have offices in Oslo ,
Stavanger, Abu Dhabi, Basra, Tripoli, Kuala
Lumpar, Rio De Janeiro and Aberdeen.
 Provides unique blended learning solutions
for the global Oil and Gas Industry
 One of the largest learning providers in
Europe with a highly experienced multi-
discipline team of 80 employees
 Offices in Aberdeen, New purpose built
Learning Centre based in the West End of
Aberdeen

3.  500 Oil and Gas Companies globally
 30% or 150 of global oil and gas companies are using Mintra's proprietary
Training Portal as their preferred online system
 400,000 online learner / courses per year
 Estimated 6,000 personnel will attend Mintra Learning Centre in 2014
Mintra Track Record

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‘TO LEAD THE EVOLUTION OF OIL & GAS COMPETENCY’
 Delivering robust effective solutions, products and services to address Key
Industry initiatives
 Supporting the development of a competent workforce with substantial
efficiency gains for the Oil & Gas Industry
 Developing and providing standardised training to change the learning
experience
 Providing approved, transferrable, centralised, training and competency
records
Mintra Mission

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Background
• Within the Oil and Gas Industry there are a number of integrity critical
processes which require competent personnel, one of the most important is
Control of Work
• Analysis of incidents and near misses in recent years show significant failings in
the competency of personnel to manage work safely
• Most companies do not have prescribed competencies for the Control of Work
but it represents a very important part of job role competency
• Mintra see there is a clear business case for improving the competency of
personnel who perform key roles within the Control of Work

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Industry Objectives
• To adopt a competency and behavioural approach beyond just
compliance
• To refresh the existing training and use new methods of training
delivery – such as a blend of eLearning, classroom, practical workshops
and simulation exercises
• To deliver integrated Control of Work training programmes which
include Human Factors, Hazard Identification, Risk Assessment and
Roles and Responsibilities
• To integrate human factors understanding, system knowledge and
hands on practical training into the training delivery
• To focus the training on the ability to apply the knowledge gained
• To standardise the training to meet the OPITO Performing Authority
minimum competence Standard for supervisors

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The Solution
• Utilises highly qualified competent
instructors, coaches from professional
backgrounds who have had real 'actual'
hands on experience in the subjects they
facilitate and mentor
• Application of competence-based learning
solutions, integrating human factors
understanding to influence attitudes
behaviors, and confidence in the workplace
• Delivers a learning program which
incorporates all aspects of the Control of
Work
• Provides a common approach to the Control
of Work training to enable it to be
consistently applied across the Industry

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The Solution
• Uses a proven learning and design technique, delivering high impact,
interactive, eLearning to engage the workforce and raise the bar on
current training methods across the industry
• Integrates both invigilated / remote eLearning with facilitated
workshops which simulate work scenario exercises
• Engages with the target audience on the application of knowledge
learned and the Control of Work processes to form a catalyst to change
attitude, behaviours, and confidence

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The Solution

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What is Blended Learning?
Classroom Training | Web-based Training | Webinars|
CD-ROM Courses | Video | EPSS Systems |
Simulations | Mobile Learning and much more
Different routes for learning

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The focus of the classroom shifts from a
presentational format to one of active learning.
This involves putting learners in situations which compel them to
read, speak, listen, think and act
From passive learning to active learning

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Blended Learning optimises resources,
scale and speed of training thereby reducing costs
Companies are moving from Classroom
Training to Blended Learning
According to research done by Bersin & Associates
‘Blended Learning: What Works?’

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Control of Work Program
• Mintra offers an OPITO approved elearning, a competency based
blended learning program which covers all personnel involved in the
Control of Work at the appropriate level:
• Workforce / Permit User
• Performing Authority
• Area Authority
• The Workforce / Permit User can do eLearning and assessment at
Mintra facilities or remote
• The other two levels will contain a mixture of eLearning, classroom,
workshop and simulation at Mintra or client facilities
• All courses utilise the Mintra Training Portal LMS as a means of booking,
launching and tracking training records
• Closely related courses in Competent Gas Tester and Mechanical
Isolations are also available

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Permit User Programme
• Duration: eLearning 1.5 hours
• Venue: Can be operated in an eLearning Centre or remote
access
• Course Content:
• Hazard Identification and Dynamic Risk Assessment eLearning
• Control of Work eLearning
•

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Performing Authority
• Designed to meet the OPITO Control of Work PA standard
• Duration: 1 – 1.5 days session
• Venue: Mix of eLearning, classroom, workshop and simulation
at Mintra or client facilities
• Course Content:
• Human Factors eLearning
• Hazard Identification and Dynamic Risk Assessment eLearning
• Control of Work eLearning
• Competency Based Workshop / Simulation & Integrated Human Factors

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Area Authority
• Designed to meet the OPITO Control of Work PA standard
• Duration: 1.5 –2 days session
• Venue: Mix of eLearning, classroom, workshop and simulation
at Mintra or client facilities
• Course Content:
• Human factors eLearning
• Hazard Identification and Dynamic Risk Assessment eLearning
• Control of Work eLearning
• Competency Based
• Workshop / Simulation & Integrated Human Factors

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Summary of Benefits
• Fresh approach using a variety of learning techniques
• Industry standard - Transferable qualification
• Reduces unnecessary re-training - with wide scale adoption – delivers
cost reduction Industry wide
• Focuses on the application of knowledge
• A catalyst for a change in attitude behaviours and confidence
• OPITO Approved (for Performing Authority) and IOSH approved for
blended Control of Work certificate
• Supports Sentinel Pro or paper based systems
• Can be delivered at Mintra or client facilities and some elements
remote delivery
• Training Records tracked and retained with secure client access
• Can be combined with OPITO approved AGT, MI or other related
courses

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Learning Centre Aberdeen
 10,000 square feet purpose-built
training facility in the West End of
Aberdeen
 Onsite car parking
 3 floors with 7 classrooms, 2 practical
workshops and a 60-seat eLearning
centre
 Segregated ‘break-out area’ to comply
with DSE and OPITO requirements, with
ample seating and tables
 Access to hot drinks, snack machines
and a water cooler
 Lunches provided by a local catering
company, in which all dietary
requirements will be catered for

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Learning Centre

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Mintra - Full Service Offering
Leading the Evolution of Oil & Gas Competency

21. Q/A

22. Course Detail

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Hazard Identification and Dynamic Risk
Assessment eLearning
•
• Explain the importance of work planning and preparation
• Demonstrate good hazard identification and give examples
of common, industry-specific, hazards
• Explain the importance of capturing Lessons Learned
• Explain the principles of, and steps involved in, the risk
assessment process including Level 1 and 2
• Explain the importance of ‘stopping the job’ if there are any
concerns over safety
• Explain the actions to take in an emergency situation
• Assessment

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Human factors eLearning
• Unit 1: Situation Awareness
• Definition of situation awareness
• Its application to offshore teams
• Situation awareness model
• The causes and symptoms of loss of situation awareness
• The concept of mental models and the importance of a
shared mental model with other members of the team
• Combating situation awareness problems
• Assessment

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Human factors eLearning continued
• Unit 2: Decision making
• Factors which hinder effective decision making
• The standard management decision making (analytic,
option comparison)
• Rule based decisions (e.g. procedures)
• Intuitive/recognition primed decisions
• The limitations of human memory and the effect of working
memory capacity on decision making
• Optimising decision making
• Assessment

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Human factors eLearning continued
• Unit 3: Communication
• The advantages and disadvantages of one and two way
communication
• The importance of feedback
• Internal and external barriers to communication
• Requirements of good communication
• Maintaining effective listening skills
• Assertiveness, and how it can be achieved in
communication
• Assessment

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Human factors eLearning continued
• Unit 4: Team co-ordination
• Team working
• Barriers to effective team co-ordination
• Optimising team co-ordination
• Team roles
• Assessment

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Human factors eLearning continued
• Unit 5: Fatigue and shift work
• Fatigue as a cause of accidents
• Acute and chronic fatigue
• The five phases of sleep
• The effects of fatigue on performance
• Methods of avoiding fatigue
• Assessment
•

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Human factors eLearning continued
• Unit 6: Stress
• Definition of stress and why it is relevant offshore
• Basic models of stress
• Causes of stress
• Stress and personality
• The human performance curve
• Symptoms of stress
• Stress management and coping techniques
• Assessment

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Control of Work eLearning
• Unit 1: Introduction to Safe Systems of Work and Control of
Work (10 Minutes)
• Explain the purpose of the Safe System of Work (SSOW)
and its importance in controlling work across the Oil and
Gas Industry
• Identify the requirements of the SSOW and the main legal
duties placed on the individual, the employer and the duty
holder under legislation governing the Control of Work
• Identify the SSOW training and competency requirements
• Assessment
•

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Control of Work - contd
• Unit 2: Historic Issues and Case Studies (5 minutes)
• Explain the importance of lessons learned from the Piper
Alpha Disaster in introducing key changes to the Control of
Work in the offshore Oil and Gas Industry
• Give an overview of past incidents that have occurred in the
Oil and Gas Industry and demonstrate the lessons learned
from these incidents
• Assessment

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Control of Work - contd
• Unit 3: Work Control Certificates and Supporting
Documentation (15 minutes)
• Recognise the different types of Work Control Certificates
(WCCs) in use within the Industry and explain why they are
used
• Identify the four different categories of WCC
• Identify the purpose and routines of WCCs including Hot
and Cold Work
• Identify the supporting documentation that may
accompany WCCs
• Describe the requirements for gas testing
• Assessment

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Control of Work - contd
• Unit 4: Overview of Roles and Responsibilities (20 minutes)
• Identify the key personnel involved in SSOW
• Describe the responsibilities of the Offshore Installation
Manager / Site Controller
• Describe the responsibilities of the Area Authority (AA)
• Describe the responsibilities of the Affected Area Authority
• Describe the responsibilities of the Performing Authority
(PA)
• Identify the main duties of the Control Room Operator
(CRO)
• Give an overview of the role of the Authorised Gas Tester
(AGT)
• Describe the responsibilities of the Isolating Authority (IA)
• Explain the role of the Responsible Electrical Person (REP)
• Assessment

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Control of Work - contd
• Unit 5: Workforce specific Roles and Responsibilities (10
minutes)
• Identify and explain your individual role and
responsibilities within SSOW
• Assessment

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Control of Work - contd
• Unit 6: Communication, Site Visits, Shift, Crew and Job
Handover (15 minutes)
• Explain the importance of communication throughout the
duration of the work
• Explain the purpose of the Daily Planning Meeting and
Daily PTW Meeting
• Explain the importance of Pre-job Safety Toolbox Talks /
Work Party Briefings
• Identify the steps to be taken to ensure effective shift
change and job handover
• Explain the importance of capturing Lessons Learned
• Assessment

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Control of Work - contd
• Unit 7: Performing Authority specific Roles and
Responsibilities (10 minutes)
• Identify and explain your individual role and
responsibilities within SSOW
• Assessment

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Competency Based Workshop / Simulation &
Integrated Human Factors
• Able to recognise and assess worksite hazards and associated risks
• Able to control, reduce or eliminate the risks through formalised Level 1
and 2 risk assessment systems and safe systems of work
• Working with WCC Types and identifying Categories
• Identifying standalone isolations and cross referencing WCCs
• Monitor and control the work effectively and respond appropriately to
changes in work conditions or the work plan
– self-awareness, emotional intelligence, and one’s personal experience
– the situation or context in which one must lead
– leading down to one’s organizational base
– leading up or delivering on the expectations of one’s superiors
– Leading across to promote connectivity among people or organizations
over which the leader has not direct control
• Manage and control work safely through effective communication and
handovers at various stages of the work
• Effective Handovers
• Simulated operational awareness
• Facilitator Assessment throughout workshop