1. July 1
quiz
language and meaning
language challenges
nonverbal communication
nonverbal behavior
nonverbal environment
supportive climate
writing a research question

2. communication
verbal communication:
focuses on words and
language
nonverbal communication:
message components other
than words that generate
meaning

3. verbal communication
language and meaning
denotation
connotation

4. verbal communication
language and meaning
levels of meaning
abstract
concrete

5. verbal communication
language challenges
difficulties
bypassing
offensive language
jargon

6. nonverbal communication
nonverbal behavior
personal appearance
facial expression and
eye contact
vocal expression
physical expression

7. nonverbal
communication
nonverbal environment
arrangement of space
perceptions of
personal space

8. creating a supportive
communication climate
defensive climate
supportive climate

9. writing a research question
‣ How does “specific problem” affect the local
community; specifically, why does the problem exist, what
is the magnitude, what are the costs, who are the
populations affected; and why can’t we fix it?
‣ What is the difference between “desired situation” and
“undesired situation” and how can we reduce the
“obstacles” (specifically, reasons it exists, magnitude,
costs, populations affected, why can’t we fix it) standing
in our way?