3gamma whitepaper the state of it service management in agile organizations (...
IT Strategy Development
1. IT Strategy Development
How to make IT a strategic business enabler,
en ance s are ol er alue, an mi gate risk
Business Vision
& Strategy
IT Vision
IT Strategy
IT Tactics & Operations
People Infrastructure Applications Processes
The Infology Group, Inc.
2. IT Strategy Development
PAGE 2
ro e Overv e
In ology regar IT trateg e a pre r p on or a on e organ a on ave t e l ry o on tr ng long-term
plan a prepara on or more plann ng o t organ a on ant IT Strate gy ...
to o t eno g plann ng to en y an allo gn ant
nve tment an to o t e r a v e over t e r o en IT Strategy is all about defining the future,
understanding the present, and describing the
plann ng or on
path from here to there.
An IT trategy o l not only be n omplete al gnment t
A successful strategy inspires valuable
t e b ne trategy b t al o en an e t e b ne trategy We, initiatives, initiates focused action, and unifies
t ere ore, al ay tart t b ne v on an relate IT and its business communities around
trateg e By go ng ba k to t e n amental o t e b ne e common goals.
an evelop an IT v on t at o e on ma m ng t e val e Good IT strategies are good business.
ontr b on o te nology
O r approa open n nat re It take ll a vantage o t e kno le ge an e per e ava lable rom t n t e
organ a on an rom o t e o r e T allo g er al ty re lt an en o rage are o ner p o e on
A ell-al gne , broa ly pporte IT trategy enable t re b ne trateg e to be prepare t te nology n m n
rat er t an a an a ert o g t
A onally, o r approa eek to n over near-term av ng an bene t t at ll prov e moment m to t e pro e o
ange We al o en re t at t e IT trategy appropr ately omm n ate to take ol er an t at me an m or ongo ng
governan e are n pla e
An Eight Step Approach
O r e g t tep approa enable a rap pa e le en r ng all take ol er ave a proper vo e n t e pro e A pe t
t at nee to be taken nto a o nt n l e evolv ng organ a onal mo el te nology evol on legal, reg latory an t r
party re rement rrent an propo e b ne n a ve n orma on, appl a on an n ra tr t re ar te t re an ,
nternal an e ternal te nology el very op on T e bene t o o e ma e o l be learly e ne toget er t ey
er orman e In ator I t at ll be e to manage e le e on o t e IT trategy nally, a lear n er tan ng
o t e b ne , te nology, env ronmental an man re o r e r k nee to be re ogn e
1. Conduct Business Discovery
B ne overy beg n t a rev e o nternal trategy o menta on prepare by management or o t e a v or
a gmente t p bl ly ava lable n try an ompe tor n orma on n l ng tren an ben mark ng ata
T e ore e er e to omplete t e b ne overy pro e a er e o nterv e an opera onal a l ty to r
Star ng at t e g e t level o t e organ a on r t enable a rap n er tan ng t e ompany m on, b ne ob e ve ,
an trateg plan O r approa n over r al pr or e an key b ne r ver , n t e onte t o ompe ve pre re
a ng t e organ a on a a ole ng t e e n g t a a ompa , t e overy pro e e ten e t ro g t e balan e o
t e b ne omm n ty O r approa en re an n er tan ng o t e overall b ne trategy an eterm ne t e e tent
to t e IT organ a on ppor ng t e e ob e ve o t e ompany
T e pro e nve gate t e rrent b ne env ronment an e plore trateg n a ve n er ay or planne IT
role n ppor ng t e rrent an t re b ne re rement e ng a SWOT o el Strengt , Weakne ,
Opport n ty, T reat C rrent erv e level are mea re no le ge o an on en e n a var ety o IT pro e e e plore
e g , Appl a on Implementa on, C ange anagement, D a ter e overy, Se r ty, IT al e ea rement etr
Corporate e ve , D v onal an n t ea er are nterv e e In g t or tomer an pply a n partner may be
ga ne rom re t nterv e or t e r nternal repre enta ve It mportant to ga n a per pe ve rom a e var ety o
The Infology Group, Inc.
3. IT Strategy Development
PAGE 3
b ne n on an lo a on to e tabl lear pa ern o per orman e an to remove ran om no e rom t e eval a on
T e o t ome o t e er e a o mente n er tan ng o t e rrent A I an e pe te To Be b ne
env ronment an o IT per orm n el ver ng val e to t e b ne
. or u ate Business ercep on o
T e armony bet een IT an b ne omm n e key to a a n ng trateg b ne ob e ve It a omple ,
m l a ete tate an be pragma ally an ob e vely mea re t ro g t e e o a at r ty o el IT n a ve an
erv e pport a var e b ne omm n ty an e ternal partner T e at r ty o el eval ate po on an gro t along
t e ollo ng ale Non-e tent or A o epeatable b t Int ve De ne ea re an anage an nally, Op m e
T e b ne omm n ty per ep on o IT erv e level r al an nee to be bro g t nto per pe ve t ro g t e
ompar on to e ternal ben mark ata
T approa ga n val e rom t e e o metr ave a ommon n er tan ng by bot IT an b ne
omm n e It al o prov e t e ba or lear a onable n a ve t at ll pport mprove per orman e an val e
el very t n t e IT Strategy el verable
3. Conduct Discovery
O r approa n l e a ompre en ve te nology e- l gen e pro e T pro e enable a ll n er tan ng o
t e organ a on te nolog al apab l e an t el very T e IT management nterv e are m l a ete We rev e
ey man re o r e on era on n l e ey appl a on n l e
• ole e pon b l e • Core nterpr e e o r e lann ng
• Organ a onal epor ng Str t re • O t ar ook ng C / SC / eB ne
• Career lann ng Sk ll Tra n ng • no le ge / B ne Intell gen e
• Intelle t al roperty g t • ro v ty De ktop
• ternal e o r e Control ey IT pro e e n l e
ey n ra tr t re on era on n l e • Appl a on A on Implementa on
• Data Center • Sy tem Development
• AN / WAN / De ktop • C ange anagement
• Internet / Intranet / tranet • Ba k p D a ter e overy
• Tele omm n a on • elp De k roblem ala on
• Capa ty l a on lann ng • Se r ty
• Con ngen y lann ng • De ktop Stan ar Compl an e
man re o r e , n ra tr t re, appl a on , an ore IT pro e e
4. Re erence Experts & Research.
e b ne e allenge are n e an olate - e b ne may not affor to be t e earl e t a opter o
emerg ng te nology O r approa rev e ava lable oma n e per e an re ear t re pe t to n try pra e
tan ar an ben mark an , emerg ng ol on an trateg e e eren e to ompe tor pra e an apab l e are
re ent r ver o t pro e Be t pra e an table te nology repre ent a ne , breakt ro g ea nve gate
ally, t e nternal b ne omm n ty a r o r e o ata on ompe ve a tor In a on to o r n- o e e per e,
p bl e mater al an , a re re , ot er oma n pe al t on n e b e t are en e I appropr ate, n epen ent
re ear nto ompe tor, tomer, or pply a n partner pra e per orme T e goal to not only leverage kno le ge
an e per en e b t al o en re t e IT Strategy on tent t e ternal te nology re on
The Infology Group, Inc.
4. IT Strategy Development
PAGE 4
5. Review nteri indings
T e IT Strategy no beg n to take ape ee ba k on t e pro e to ate r al to val ate a mp on an
on l on T e re lt o overy a v e an t e re on an tr t re o t e nal el verable rev e e t t e
Sen or ea er p Team n a ork ng e on T e p rpo e not only to ver y t e a ra y o ob e ve n ng b t al o
a eve agreement on t e analy o per ep on a repre ente t n t e at r ty o el By e po ng t e ma n t rea o
emerg ng IT In a ve or early ee ba k, agreement on a et o IT n a ve t at ll n erp n t e trategy a ompl e
t b y- n a ro t e Sen or ea er p Team
6. Bui d Strategy De iverab e
W t n a lear IT Strategy, more t an anyt ng, ompan e ant to kno at to o T e key to g ve a lear roa map
t at an be n er too an ollo e to a eve t e mprove per orman e t e , on l on , an re ommen a on
learly pr or e an e ba k to b ne ob e ve o on enabl ng b ne n a ve t at en an e are ol er val e
le m ga ng r k IT Strategy Del verable a t e ollo ng Table o Content
. Co unicate Strategy to rgani a on
T e IT Steer ng Comm ee, a part o t overall omm n a on trategy, m t effe vely omm n ate t e Strateg IT
a B ne State e Strateg IT In a ve
A I Organ a onal
To Be In ra tr t re
b r or e B ne In a ve Appl a on
IT A I State v IT ro e e
ea ne or C ange IT In a ve oa map
eople g IT In a ve Inve tment S ale / S ope / Bene t
In ra tr t re IT In a ve k A e ment ga on
Appl a on IT In a ve r or e ag a rant
v IT ro e e
oa map to t e IT organ a on an t e b ne omm n ty at large T o ay omm n a on key to ma nta n a alog e o
n er tan ng to rrent n a ve tat an o t e e n a ve t nto an overall plan an , to en re b ne pro e
o ner ave a annel to mpart kno le ge o ang ng on on
8. Manage the Strategy
T e IT Steer ng Comm ee a , a a pr n pal re pon b l ty, t e role to mon tor t e e e on o an p ate to t e IT
Strategy D r ng t e IT Strategy evelopment pro e , ey er orman e In ator I are en e ll be e to
mea re overall e o e e on A onally, ea n a ve ll ave a part o t B ne Ca e OI mo el pe I
t at ll be e to manage n a ve e e on
T e eo I prov e t e ab l ty to not only mon tor an mea re e b t al o en re t at management a en on
promptly o e on area may re re trategy a tment T mely an a rate rea on to a ang ng b ne
env ronment key to overall e
he Bo o ine
IT Strategy evelopment an organ pro e , t ro g on n al re nement, o e IT a v e an nve tment
on b ne ob e ve to en an e val e In ology a o n t at mo t organ a on an a ompl an IT Strategy
evelopment pro e t n to ay epen ng on t e e, omple ty an ver ty o t e organ a on A lear
n er tan ng o t e b ne v on an trateg n a ve rea ng ell nto n t management an a elerate IT Strategy
evelopment
The Infology Group, Inc.