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ROI in DIGITAL CHANNELS: APPLIED IN VIETNAM PRACTICE Nguyễn Khoa Hồng Thành Managing Director Emerald Digital Marketing Ho Chi Minh City // December 9, 2010
About me Interested in communications & its services. Studied International Business in Diplomatic Academy of Vietnam (MOFA). Known as PR strategist for Kaspersky Lab in Vietnam. Contact 09 27 37 47 57 thanhnkh@emerald.vn thanhnkh (YIM) www.digitalmarketing.vn
Emerald Digital Marketing Digital-Based Communication Agency Services: SEM (SEO/PPC) & Web Analytics Internet Export Marketing Social Media Marketing Viral Marketing Digital Campaigns Public Relations & Online PR
Emerald Digital Marketing Clients & Partners:
ROI in DIGITAL CHANNELS: APPLIED IN VIETNAM PRACTICE
Objectives Digital channels can be applied in digital campaigns How to measure effectiveness of digital channels How to define & measure ROI in digital campaigns Sharing a tracking model
Contents Frequently-used digital channels in Vietnam Current measurement in Vietnam Some facts & figures Define your own ROI/targeted conversion Tracking model
Frequently-used digital channels
Current mostly-used metrics Impressions Clicks Interactions Duration Visits Visitors
Facts & Figures Online banners Forum discussions Facebook Email marketing SMS marketing
Facts & Figures: Online banners
Facts & Figures: Online banners CTR: ??? % Bounce rate: ??? % Cost types & limitations: Duration: too expensive CPM: branding only CPC: click fraud
Facts & Figures: Forum discussions
Facts & Figures: Forum discussions Active members: ??? % Common KPIs: Views Comments
Facts & Figures: Facebook
Facts & Figures: Facebook Facebook Ads: CPM: 	the same targeted users to see the ads again 	and again. CPC:	bounce rate ??? %. Fan Pages: Tracking: Interactions Impression & feedbacks Number of fans Active fans: ??? % (of total fans) Interactions: ??? % (of total fans)
Facts & Figures: SMS & Email Database: verified? targeted? Tracking: Open Clicks
Digital communications
Digital communications Communications Activities Attractive Active Creative Interactive Personalized experience - full of feedbacks Insightful Most activities are measureable. Why only see “visits, visitors”?
What is your goal?
Define your own ROI What is your “return”? Visits Impressions Clicks Unique visitors
Define your own ROI ,[object Object],[object Object]
User information submitting action
Define your own ROI Click to call
Define your own ROI Registration action
Define your own ROI … and many other purposes.
What do you need to measure? Google Analytics increases conversion by understanding prospects better through web analytics Free, hosted web analytics service View over 80+ reports – online & for download Key Benefits Measure and evaluate ROI on our marketing efforts Evaluate visitor navigation to identify site improvements Track e-commerce metrics such as revenue, cost, and conversion rates Utilize assistance from our Professional Services team
Tracking model
Tracking model
Tracking ROI by Analytics
Thank you!
ROI in Digital Channels: Applied in Vietnam Practice

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ROI in Digital Channels: Applied in Vietnam Practice

  • 1. ROI in DIGITAL CHANNELS: APPLIED IN VIETNAM PRACTICE Nguyễn Khoa Hồng Thành Managing Director Emerald Digital Marketing Ho Chi Minh City // December 9, 2010
  • 2. About me Interested in communications & its services. Studied International Business in Diplomatic Academy of Vietnam (MOFA). Known as PR strategist for Kaspersky Lab in Vietnam. Contact 09 27 37 47 57 thanhnkh@emerald.vn thanhnkh (YIM) www.digitalmarketing.vn
  • 3. Emerald Digital Marketing Digital-Based Communication Agency Services: SEM (SEO/PPC) & Web Analytics Internet Export Marketing Social Media Marketing Viral Marketing Digital Campaigns Public Relations & Online PR
  • 4. Emerald Digital Marketing Clients & Partners:
  • 5. ROI in DIGITAL CHANNELS: APPLIED IN VIETNAM PRACTICE
  • 6. Objectives Digital channels can be applied in digital campaigns How to measure effectiveness of digital channels How to define & measure ROI in digital campaigns Sharing a tracking model
  • 7. Contents Frequently-used digital channels in Vietnam Current measurement in Vietnam Some facts & figures Define your own ROI/targeted conversion Tracking model
  • 9. Current mostly-used metrics Impressions Clicks Interactions Duration Visits Visitors
  • 10. Facts & Figures Online banners Forum discussions Facebook Email marketing SMS marketing
  • 11. Facts & Figures: Online banners
  • 12. Facts & Figures: Online banners CTR: ??? % Bounce rate: ??? % Cost types & limitations: Duration: too expensive CPM: branding only CPC: click fraud
  • 13. Facts & Figures: Forum discussions
  • 14. Facts & Figures: Forum discussions Active members: ??? % Common KPIs: Views Comments
  • 15. Facts & Figures: Facebook
  • 16. Facts & Figures: Facebook Facebook Ads: CPM: the same targeted users to see the ads again and again. CPC: bounce rate ??? %. Fan Pages: Tracking: Interactions Impression & feedbacks Number of fans Active fans: ??? % (of total fans) Interactions: ??? % (of total fans)
  • 17. Facts & Figures: SMS & Email Database: verified? targeted? Tracking: Open Clicks
  • 19. Digital communications Communications Activities Attractive Active Creative Interactive Personalized experience - full of feedbacks Insightful Most activities are measureable. Why only see “visits, visitors”?
  • 20. What is your goal?
  • 21. Define your own ROI What is your “return”? Visits Impressions Clicks Unique visitors
  • 22.
  • 24. Define your own ROI Click to call
  • 25. Define your own ROI Registration action
  • 26. Define your own ROI … and many other purposes.
  • 27. What do you need to measure? Google Analytics increases conversion by understanding prospects better through web analytics Free, hosted web analytics service View over 80+ reports – online & for download Key Benefits Measure and evaluate ROI on our marketing efforts Evaluate visitor navigation to identify site improvements Track e-commerce metrics such as revenue, cost, and conversion rates Utilize assistance from our Professional Services team
  • 30. Tracking ROI by Analytics

Hinweis der Redaktion

  1. Chúng ta chủyếuxemxétsốlượttruycập, sốlượngngườixem. Phảichăngchúng ta đangđồnghóakênhtruyềnthôngtrên Internet nhưcáckênhquảngcáo TV, radio vàbáochí?
  2. Những con sốnàykhôngcónghĩalàkhôngnênlàmmàlàtừtrướcgiờchúng ta thảnổichấtlượngcủanhữngkênhtriểnkhainày
  3. Những con sốnàykhôngcónghĩalàkhôngnênlàmmàlàtừtrướcgiờchúng ta thảnổichấtlượngcủanhữngkênhtriểnkhainày
  4. Internet chophépviệclưuchuyểnthông tin, tươngtácvàgiaotiếpchủđộnghơntừphíangườidùng
  5. Internet chophépviệclưuchuyểnthông tin, tươngtácvàgiaotiếpchủđộnghơntừphíangườidùng
  6. 1 Chươngtrình online marketing phảiphụcvụcho 1 mụctiêu marketing vàcóthểkếtnốivớicácchươngtrình marketing khácphụcvụchocùng 1 mụctiêutrên. Hay nóikháchơnbảnthân client nêncósẵn 1 mụctiêu marketing cụthể, việcthiếtkếchươngtrình online marketing phùhợpsẽđitheođịnhhướngđóđểthiếtlậpcác goals, KPIs phùhợp