2. Duty of Care: A Buyerâs Guide to Travel Health, Safety and Security
Not only do businesses and travel risk managers need to have
a clear terms of reference in which to start and model their
strategy upon but they will also need to have clearly defined
levels, benchmarks or milestones for the outcome of their
efforts and the management of risk.
Generic low, medium and high indicators and levels are
useless and fall short of any acceptable risk management
practice. Not only are they non-contextual but they serve no
purpose in specifically addressing the risk tolerances and
identified hazards associated with the traveller, specific
journey, destination or the activity in which they are
conducting in the course of doing business while travelling.
Economic factors also need to be documented and
considered. If it can be demonstrated that a simple, cost
effective solution was both available and suitable for the
circumstances but not employed, then both the company and
manager will have a very difficult time in defending such
actions.
Calculus of negligence
It requires the weighing up of the risk in terms of its
likelihood and consequences against the time and trouble
associated with the measures required to control the risk
-⯠E Bluff and R Johnstone, âThe Relationship between
âreasonably Practicableâ and Risk Managementâ (2005)
18 Australian Journal of Labor Law 197 at 201-21
â
3. Duty of Care: A Buyerâs Guide to Travel Health, Safety and Security
While the âALARPâ principle is not legally binding, the
standard of âreasonably practicableâ is very specific and
descriptive in its requirements. The cost and decision making
process however will likely be evaluated by objective sources
such as courts, public opinion and juries. It is when exposed
to these audiences that many âacceptableâ standards
unravel.
There must be a clear before and after [post modifiers]
evaluation of risk in order to demonstrate reasonably
practicable.
Adap%ve
 Processes:
 Any
 methodology
 that
 is
 founded
 only
 on
Â
the
 âhere
 and
 nowâ
 principle
 with
 regards
 to
 informa9on
 and
Â
assumed
 understanding
 will
 fail.
 Travel
 is
 a
 constant
 process
 of
Â
change
 and
 requires
 a
 risk
 process
 that
 is
 equally
 adap9ve.
Â
Page 25
4. If youâre interested in understanding
how to instantly evaluate, educate
and monitor the risk for every single
traveller and business trip as part of
your travel health, safety, security
and risk management
â
What begins as a workplace extension,
ends in a business anywhere opportunity
â
-Ââ
 Tony
 Ridley
 CEO
 Intelligent
 Travel
Â