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You Have To Be Nuts To Work In This Business By Tom Shay

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Tom Shay
Tom Shay

This Tom Shay presentation about management is based upon the unique style of business operation by Southwest Airlines. www.profitsplus.org

BusinessWirtschaft & FinanzenBildung
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Tom Shay, CSP Certified Speaking Professional
Warning! ,[object Object]
Caution! ,[object Object]
Managing your business for quality leads to increased sales and productivity or You have to be nuts to work in this business!
Your startup airline ,[object Object],[object Object],[object Object],[object Object]
Getting your plane back ,[object Object],[object Object],[object Object],[object Object]
Flying the friendly skies ,[object Object]
Your airline, your business ,[object Object]
What can you use? ,[object Object],[object Object],[object Object]
What can you use? ,[object Object],[object Object]
Possible actions ,[object Object],[object Object],[object Object]
It is not about YOU! ,[object Object],[object Object]
It is not about YOU! ,[object Object],[object Object],[object Object],[object Object],[object Object]
It is not about YOU! ,[object Object],[object Object],[object Object],[object Object],[object Object]
It is not about YOU! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
It is not about YOU! ,[object Object],[object Object],[object Object],[object Object],[object Object]
It is not about YOU! ,[object Object],[object Object],[object Object]
What can you use? ,[object Object],[object Object],[object Object]
What can you use? ,[object Object],[object Object]
Possible actions ,[object Object],[object Object]
Theodore Roosevelt ,[object Object]
Who’s problem is it? ,[object Object],[object Object],[object Object]
Who’s problem is it? ,[object Object],[object Object],[object Object],[object Object]
Who’s problem is it? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Who’s problem is it? ,[object Object],[object Object]
Who’s problem is it? ,[object Object],[object Object],[object Object]
Who’s problem is it? ,[object Object],[object Object],[object Object]
What can you use? ,[object Object],[object Object],[object Object],[object Object]
Possible actions ,[object Object],[object Object]
Building or breaking ,[object Object],[object Object],[object Object]
Building or breaking ,[object Object],[object Object]
Building or breaking ,[object Object],[object Object]
Building or breaking ,[object Object],[object Object]
Building or breaking ,[object Object],[object Object]
Building or breaking ,[object Object]
What can you use? ,[object Object],[object Object],[object Object]
Possible actions ,[object Object],[object Object]
Possible actions ,[object Object],[object Object]
More of what you can use ,[object Object],[object Object]
Epilogue ,[object Object],[object Object],[object Object],[object Object]
Books that I enjoy ,[object Object],[object Object],[object Object],[object Object]
Books that I enjoy ,[object Object],[object Object],[object Object],[object Object]
Books that I enjoy ,[object Object],[object Object],[object Object]
Books that I enjoy ,[object Object],[object Object]
If I possessed a shop or store I’d drive the grouches off my floor! I’d never let some gloomy guy offent the folks who come to buy; I’d never let a boy or clerk with mental toothache at his work, Nor let someone who draws my pay drive customers of mine away. I’d treat the man who takes the time and spends a nickel or a dime With courtesy, and make him feel that I was pleased to close the deal; Because tomorrow, who can tell? He may want stuff I have to sell, And in that case, then glad he’ll be to spend his dollars all with me! The reason people pass one door to partronize another store, Is not because the busier place has better skills, or gloves, or lace. Or special prices, but it lies in pleasant words and smiling eyes; The only difference I believe is in the treatment folks receive! Edgar Guest
Final Note ,[object Object],[object Object]

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You Have To Be Nuts To Work In This Business By Tom Shay

  • 1. Tom Shay, CSP Certified Speaking Professional
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  • 45. If I possessed a shop or store I’d drive the grouches off my floor! I’d never let some gloomy guy offent the folks who come to buy; I’d never let a boy or clerk with mental toothache at his work, Nor let someone who draws my pay drive customers of mine away. I’d treat the man who takes the time and spends a nickel or a dime With courtesy, and make him feel that I was pleased to close the deal; Because tomorrow, who can tell? He may want stuff I have to sell, And in that case, then glad he’ll be to spend his dollars all with me! The reason people pass one door to partronize another store, Is not because the busier place has better skills, or gloves, or lace. Or special prices, but it lies in pleasant words and smiling eyes; The only difference I believe is in the treatment folks receive! Edgar Guest
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