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Social Media         Mo
                        nito
    Strategy                 ring
                  ology
              echn
             T

     Tom Williams
    Founder & CEO
       InnoGage
                                    1
Strategy: The Right Channels   2
Strategy: The Right Channels   3
4
We Need A
           Strategy!!

Strategy                5
Goals
     Staff
     Funds
     Time

Strategy     6
Start at the END
     Goals        “Everyone else is
                  doing it” - not a
     Staff        reason

     Funds           Application rates
                     Yield rates
     Time            Retention
                     Alumni Development


Strategy: Goals                           7
“Free” comes with
      Goals       a cost = TIME
      Staff       Success creates
                  work
      Funds       Don’t chuck it to
                  the work-study
      Time        kid


Strategy: Staff                       8
DIY vs. Outsource
     Goals
                  Tap your Peeps
     Staff        Cut Print Spend!

     Funds
     Time

Strategy: Funds                       9
DIY vs. Outsource
     Goals
                 Critical vs. Can
     Staff       Wait
                 A day lost is not
     Funds       easily gained back
                 in SM
     Time

Strategy: Time                    10
What about
             Technology!

Technology                 11
Blogs / Micro
   Video
   Images
   IM
   Social
  Networks
Technology         12
Cornerstone of
    Blogs / Micro
                                    Social Media
    Video                           Watch out for
    Images                          workflow
                                    Turn on
    IM
                                    comments
    Social                          Twitter!
   Networks
Technology: Blogs / Microblogging                    13
YouTube Channel
    Blogs / Micro
                                    Vimeo /
    Video                           Brightcove
    Images                          MyCollegeVid
    IM                              Ustream
    Social
   Networks
Technology: Video, Live Streaming                     14
Flickr
    Blogs / Micro
                             Photobucket
    Video
                             Webshots
    Images
    IM
    Social
   Networks
Technology: Images, Photos                 15
AIM/Gtalk/MSN/FB
    Blogs / Micro
                                Digsby
    Video
                                8-5 is a problem
    Images
    IM
    Social
   Networks
Technology: Instant Messaging                      16
Facebook!!
    Blogs / Micro
                              MySpace
    Video
                              Ning
    Images                    (Psst! – Not just for
    IM                        students!)
                                 DePaul Quad
    Social
   Networks
Technology: Social Networks                       17
How do I
              listen?

Monitoring              18
lem
                                           News

     ob                                                     Images
   Pr
                             Blogs
  e

                                                  Twitter
                                                                 Video
Th



                              Social
                             Networks
                                              Message
                                               Boards




       Univ. Marketing       Development                         Communications         Recruiting
                                              Media Relations



                    College #1          College #2           College #3           College #4




Monitoring                                                                                           19
Google Alerts
    Yahoo Pipes
    Twitter Tools
    BoardTracker
    socialmention
    Paid Tools
Monitoring          20
Quick and easy
    Google Alerts
                     Must Have
    Yahoo Pipes
    Twitter Tools
    BoardTracker
    socialmention
    Paid Tools
Monitoring: Google                    21
Complex
    Google Alerts
                          Powerful
    Yahoo Pipes
    Twitter Tools
    BoardTracker
    socialmention
    Paid Tools
Monitoring: Yahoo Pipes              22
TweetBeep
    Google Alerts
                      Twilert
    Yahoo Pipes
    Twitter Tools
    BoardTracker
    socialmention
    Paid Tools
Monitoring: Twitter               23
Tracks Discussion
    Google Alerts
                                Boards
    Yahoo Pipes
    Twitter Tools
    BoardTracker
    socialmention
    Paid Tools
Monitoring: Discussion Boards                       24
Extensive SM
    Google Alerts
                                 Query Tool
    Yahoo Pipes
    Twitter Tools
    BoardTracker
    socialmention
    Paid Tools
Monitoring: All Social Mediums                  25
Radian6 ($$)
    Google Alerts
                                Nielsen
    Yahoo Pipes                 BuzzMetrics ($$$$)
    Twitter Tools               tns cymphony
                                ($$$$)
    BoardTracker
    socialmention
    Paid Tools
Monitoring: Proprietary Tools                    26
Contact
 Tom Williams
   W | 614.360.1872
                                              up!
                                         me
   C | 773.213.8579
                                    iend
                                 Fr
   @tom8williams
   twilliams@innogage.com
   http://profile.to/tom8williams
   http://delicious.com/tom8williams
   http://flickr.com/photos/tom8williams
   http://www.linkedin.com/in/tom8williams

                                                    27

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InnoGage KASCAC Presentation

  • 1. Social Media Mo nito Strategy ring ology echn T Tom Williams Founder & CEO InnoGage 1
  • 2. Strategy: The Right Channels 2
  • 3. Strategy: The Right Channels 3
  • 4. 4
  • 5. We Need A Strategy!! Strategy 5
  • 6. Goals Staff Funds Time Strategy 6
  • 7. Start at the END Goals “Everyone else is doing it” - not a Staff reason Funds Application rates Yield rates Time Retention Alumni Development Strategy: Goals 7
  • 8. “Free” comes with Goals a cost = TIME Staff Success creates work Funds Don’t chuck it to the work-study Time kid Strategy: Staff 8
  • 9. DIY vs. Outsource Goals Tap your Peeps Staff Cut Print Spend! Funds Time Strategy: Funds 9
  • 10. DIY vs. Outsource Goals Critical vs. Can Staff Wait A day lost is not Funds easily gained back in SM Time Strategy: Time 10
  • 11. What about Technology! Technology 11
  • 12. Blogs / Micro Video Images IM Social Networks Technology 12
  • 13. Cornerstone of Blogs / Micro Social Media Video Watch out for Images workflow Turn on IM comments Social Twitter! Networks Technology: Blogs / Microblogging 13
  • 14. YouTube Channel Blogs / Micro Vimeo / Video Brightcove Images MyCollegeVid IM Ustream Social Networks Technology: Video, Live Streaming 14
  • 15. Flickr Blogs / Micro Photobucket Video Webshots Images IM Social Networks Technology: Images, Photos 15
  • 16. AIM/Gtalk/MSN/FB Blogs / Micro Digsby Video 8-5 is a problem Images IM Social Networks Technology: Instant Messaging 16
  • 17. Facebook!! Blogs / Micro MySpace Video Ning Images (Psst! – Not just for IM students!) DePaul Quad Social Networks Technology: Social Networks 17
  • 18. How do I listen? Monitoring 18
  • 19. lem News ob Images Pr Blogs e Twitter Video Th Social Networks Message Boards Univ. Marketing Development Communications Recruiting Media Relations College #1 College #2 College #3 College #4 Monitoring 19
  • 20. Google Alerts Yahoo Pipes Twitter Tools BoardTracker socialmention Paid Tools Monitoring 20
  • 21. Quick and easy Google Alerts Must Have Yahoo Pipes Twitter Tools BoardTracker socialmention Paid Tools Monitoring: Google 21
  • 22. Complex Google Alerts Powerful Yahoo Pipes Twitter Tools BoardTracker socialmention Paid Tools Monitoring: Yahoo Pipes 22
  • 23. TweetBeep Google Alerts Twilert Yahoo Pipes Twitter Tools BoardTracker socialmention Paid Tools Monitoring: Twitter 23
  • 24. Tracks Discussion Google Alerts Boards Yahoo Pipes Twitter Tools BoardTracker socialmention Paid Tools Monitoring: Discussion Boards 24
  • 25. Extensive SM Google Alerts Query Tool Yahoo Pipes Twitter Tools BoardTracker socialmention Paid Tools Monitoring: All Social Mediums 25
  • 26. Radian6 ($$) Google Alerts Nielsen Yahoo Pipes BuzzMetrics ($$$$) Twitter Tools tns cymphony ($$$$) BoardTracker socialmention Paid Tools Monitoring: Proprietary Tools 26
  • 27. Contact Tom Williams W | 614.360.1872 up! me C | 773.213.8579 iend Fr @tom8williams twilliams@innogage.com http://profile.to/tom8williams http://delicious.com/tom8williams http://flickr.com/photos/tom8williams http://www.linkedin.com/in/tom8williams 27