Greater Los Angeles Sheriff's Association presentation by Lt. Gannon.

1. GLASAA and LASD
“Working Together”
Greater Los Angeles Security Alarm Association (GLASAA)
General Meeting
February 21, 2012
Presented by Lt. John Gannon
Los Angeles County Sheriff’s Department
Communications & Fleet Management Bureau

2. Overview
Common Goals
• Service Providers
• Our Interests Are Aligned
Familiarize GLASAA with LASD
• Scope of Jurisdiction
• PSAP / Dispatch Center Operations
Experience Relative to GLASAA Interests
Improving Our Responses

3. Common Goals
Importance to Greater Los Angeles Security Alarm Association (GLASAA)

4. LA Crime Clock
2010 Averages: http://file.lacounty.gov/lasd/cms1_171991.pdf

5. Common
Goal:
Service Protect
Providers Customer
to Same
Clientele
Insurance
Companies

6. Common
Goal: Crime
Deter &
Criminals Loss
Prevention
Insurance
Companies

7. Common
Goal:
Capture & Apprehend
Lock Up Offenders
Offenders
Insurance
Companies

8. The Bottom Line
Industry Law Enforcement Insurers
- CSAA - Police (municipal) - Large Commercial
- ESA - Sheriffs (county) - Small Commercial
- SIA - PSAP - Residential
Industry Law Enforcement Insurers
Stronger Partnership Minimize Loss
8

9. About the LASD
Importance to Greater Los Angeles Security Alarm Association
(GLASAA)

10. Agency Size
9,936 Sworn
8,811 Non-Sworn
18,747 Paid Personnel + Over 5,500 Volunteer Personnel

11. Protected by LASD
42 Cities (48%) in LA County
130 Unincorporated Communities

12. Stations
24 Stations
78% of County
42
Contract Cities
130 Unincorp.
Areas

13. LASD PSAP
Sheriff’s Communication Center (SCC)
Importance to Greater Los Angeles Security Alarm Association (GLASAA)

14. “PSAP”
Public Safety Answering Points
Typical 911 / Dispatch Configuration

15. “PSAP”
Public Safety Answering Points
Typical “Centralized” 911 / Dispatch Configuration

16. “PSAP”
Public Safety Answering Points
First Level
Call
Stations
LASD PSAP - Local Station Desk (911) to SCC

17. “PSAP”
Public Safety Answering Points
Alarms
Desk
First Level
Call
Stations
LASD PSAP - Local Station 911 / Desk to SCC Dispatchers

18. 2011 LASD Alarm Calls
• 91,904 audible burglary alarms
• 1,198 silent burglary alarms
• 3,484 robbery alarms (generally, silent)
• 6,635 panic alarms
• 525 fire alarms

19. Experience / Perspective
Relative to Alarms
Importance to Greater Los Angeles Security Alarm Association (GLASAA)

20. UL Certificates defined a well installed &
monitored traditional burglar alarm
UL Certificated
Alarm Systems
Certification of alarm service provides a
confidence connection between users, owners,
service providers and authorities having
jurisdiction. Standards can connect
expectations, but a systematic Certification
program provides assurance. For more than 90
years, UL has worked with the alarm industry,
user groups and AHJs to invent today's model
for alarm service Certification. UL Certification
of your alarm services delivers the highest
level of confidence available in today's market.
Underwriters offered DISCOUNTS to policy holders and
even MANDATED alarms before underwriting policies

21. 1980 – 2000
Explosion of Alarm Sales - Affordable
False Alarms Skyrocketed – 98-99% False
Politically Sensitive; we still send
2-LASD Car Minimum (Avg. 30 min.)

22. 1980 – 2000
459A (AUDIBLE ALARM)
11525 E ARROW HWY
AZUSA Co
COVERS PERIMETER, INTERIOR, RESETS IN 10,
NO MAN RESPONDING
[ROUTINE]

23. 1980 – 2000
459A
11525 E ARROW HWY
AZUSA Co
COVERS PERIMETER, INTERIOR, RESETS IN 10,
NO MAN RESPONDING
[ROUTINE]

24. Priority Vs. “Routine”
459S (SILENT ALARM)
11525 E ARROW HWY
AZUSA Co
COVERS REAR DOORS, INTERIOR MOTION IN
WAREHOUSE, ROOF HATCH. OWNER
RESPONDING IN BLUE FORD F100 / ETA 30
MIN
[PRIORITY]

25. Industry Behind Curve
Enhanced Call Verification (ECV)
- BUT -
Police, Cities and Underwriters Already
Lost Faith in “Traditional Alarms”
- AND -
Law Enf Must Prioritize Fewer Resources

26. Improving Our Responses
Importance to Greater Los Angeles Security Alarm Association
(GLASAA)

27. Restore Faith in Alarms
Partnership Between Alarm Owners & Sheriff’s
Department Enhanced by Video Verification
“Good for Law Enf and Alarm Owners”

28. LASD Video Alarms Policy
LASD treats as “in progress” or “just occurred” crime
LASD will begin immediate, priority response while
still awaiting video confirmation… just tell PSAP it’s
coming in via email.
videoalarms@lasd.org

29. LASD Video Alarms Policy
Video neither has to be evidence quality nor “live”
- No cost to law enforcement
- Low cost to property owner
- More arrests results in fewer losses
videoalarms@lasd.org

30. Well-Supported by LE

31. Reduces False Alarms
(continue ENHANCED CALL VERIFICATION)
Common Goal

32. Increases Arrests
Common Goal

33. Reduces Losses
Common Goal

34. Increases Customer
Confidence & Security
Common Goal

35. Exponential Loss Potential

36. Video Verification Works

37. LASD Video Alarms
ONLY 21 “verified video” alarm calls in 2011
Out of 96,586 alarms in 2011!
4 in custody = 19% arrest

38. What Are Alarm Owners
Waiting For?

39. Better Business
• Excellent Sales Value
• Faster Responses
• Greater Security
• Video Verified Alarms Can Make You
More Money!
• Better “Customer” Service

40. the LAPD implemented a revised Burglar Alarm
Dispatch Policy to make optimum use of limited
public safety resources. …
Over 80% of County Covered by 2 Proactive
Agencies Who Support Video Alarm Programs

41. Common
Interest:
Capture & Apprehend
Lock Up Offenders
Offenders
Insurance
Companies

42. GLASAA and LASD
“Working Together”
Greater Los Angeles Security Alarm Association (GLASAA)
General Meeting
February 21, 2012
Presented by Lt. John Gannon
Los Angeles County Sheriff’s Department
Communications & Fleet Management Bureau