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Consumer rights protection nov2013
1. Consumer Rights Protection
Thira Woratanarat MD
Department of Preventive and Social
Medicine, Faculty of Medicine,
Chulalongkorn University
2. The Principles of Consumer Rights
• The modern consumer movement: 1960s
“The Consumers' Association” in Britain
• Ralph Nadir: consumer campaign in the US
• John F Kennedy declared to the US Congress
that consumers have four basic rights:
“To safety, To be informed, To choose, To be
heard”
3. 'Consumers International' added four
more rights:
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•
•
•
The right to satisfaction of basic needs
The right to redress
The right to consumer education
The right to a healthy environment