This version of "FUN - Using the power of fun to increase consumer loyalty and advocacy" was presented by Kate Whatley of Social Forces to the students of the USF AdClub in Tampa Florida.
2. Why Fun 2
At Social Forces, we believe that sharing
fun experiences is one of the most
powerful ways to create a bond —
between brand and consumer, company
and employee or agency and client.
We believe fun is a powerful force for
creating loyalty and advocacy.
3. Why Fun 3
Because fun is glue—for bonding people
together.
You Friends
Brands Consumers
FUN
Company Employees
Agencies Clients
7. What is Fun ? 7
Let’s start with some examples...
Being with fun people/friends.
Laughter
Creating
Playing
Traveling
Exploring
8. When does fun happen ? 8
To have fun, we must cross 3 barriers.
Step 1: Relationship
We must trust the people we’re with.
Step 2: Approach
We must be prepared to have fun.
Step 3: Engagement
We must enjoy what we’re doing.
13. Step One: Relationship 13
What you expect of them
Compensation
Direction
Environment
Culture
14. Step Two: Approach 14
What does it take to prepare for fun?
Passion
Positive attitude
Commitment
15. Step Three: Engagement 15
Some qualities of fun activities:
Creative opportunity
Novelty / new things
Shared / social interactions
Challenge
Reward / Recognition
Excitement/Surprise
Ownership
18. Consumer Engagement Process 18
To have fun, we face 3 barriers.
Step 1: Relationship
Do we trust the source/brand?
Step 2: Approach
How is the engagement being proposed?
Step 3: Engagement
Do we enjoy the experience?
22. Step Three: Engagement 22
Some qualities of fun activities:
Creative opportunity
Novelty / new things
Shared / social interactions
Challenge
Reward / Recognition
Excitement/Surprise
Ownership