http://theartofservice.com gives you answers to 10 of the most asked question in relation to ITIL Certification and ITIL training.

1. Want
10 Things you need to
know about ITIL ®
ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries
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2. 1. What is ITIL?
ITIL is a set of 5 books, containing guidance on IT Service
Management processes, functions and activities.
Originally commissioned by the UK Government in the 1980’s.
Current Version is ITIL V3 - 2011 edition, ITIL 2011 for short.
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3. 2. Who owns ITIL?
Although ITIL was originally meant to be
non-proprietary, the framework with its
trademark and Intellectual Property (IP) is
now tightly guarded by APMG
The UK Government - Cabinet Office owns
the trademarks and IP.
Trivia: Every FIRST instance of the word ITIL has to
have the ® attached to it, and the appropriate
trademark statement should be on the site as well.
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4. 3. How do I get ITIL
Certification?
ITIL certification is available for people -
not for organizations - and has multiple
levels:
Foundation Together these
courses add up to
Intermediate the 22 points
required for ITIL
Expert
Advanced (Managing Across the Lifecycle)
Master (in Pilot phase)
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5. 4. How many people
have ITIL Certification?
2011 2010
Foundation 153,267 Foundation 221,321
Intermediate CAP 15,111 Intermediate CAP 9,513
Intermediate LC 18,507 Intermediate LC 14,969
MALC 2,508 MALC 1,751
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6. 5. Are ITIL exams only
in the US?
Absolutely NOT!
For example:
The Art of Service has students in 150
countries, covering eLearning and ITIL
exams.
Top countries for (English language) ITIL
certification are: UK, USA, India.
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7. 6. Where can I sit my
ITIL Exam?
EVERYWHERE!
Testing centres
(For Foundation you can even go to a Prometric Centre)
At your training provider’s office
(especially when you participate in a classroom course)
At your own office
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8. 7. Does ITIL improve my
job prospects?
YES - many generic IT jobs
require ITIL certification to
show that you have a broader
knowledge and skill set that
helps with keeping the IT
investment validated.
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9. 8. How many
ITIL books do I
need to study?
The Foundation course comes
with a textbook that covers
everything.

10. 8a. How many ITIL
books for Capability
Course?
Capability Courses come with
their own textbook.
No additional books required.
(this is also true for MALC)

11. 8b. How many ITIL books
for Lifecycle course?
Each Lifecycle course
is based on one of
the books of the ITIL
series.
You must have access
to the ITIL Book that
fits the course.

12. 9. What is ITIL Expert?
You receive this
certificate once you
collect 22 points ITIL
through certification Master
exams. ITIL Expert
Managing Across the Lifecycle
SS SD ST SO CSI OSA PPO RCV SOA
Lifecycle Modules Capability Modules
ITIL 2011 Foundation Certificate in IT Service Management
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13. 10. Do I need to upgrade
my certification?
If you did ITIL exams prior to July2007 you
probably need to upgrade before you can do
further ITIL education.
ITIL Foundation -- you need to redo the ITIL 2011 Foundation
course & exam
ITIL Service Manager (red pin) -- there is a fast track program
for you.
If you have ITIL V3 certificates, you can
continue your education as per normal. No
upgrade required.
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14. Thank you