The new way of working brings together multiple disciplines in a coherent and meaningful context to realize business goals. It gives a reason for all actors to consult, communicate, cooperate and coordinate; in short to collaborate.

1. The new way of
digital working
Thei Geurts

2. The new way of digital working
• The new way of working brings together multiple
disciplines in a coherent and meaningful context
to realize business goals. It gives a reason for all
actors to consult, communicate, cooperate and
coordinate; in short to collaborate.
• The digital way of working is directly grounded
on the strategic choices and in many cases the
legal requirements of an organization. This is a
crucial difference with traditional processes that
are mainly based on a digitized paper flow
concept, as many of the present processes in
organizations unfortunately still are.
• The new way of working has an effect on the
primary and supporting value chains. These
traditionally fragmented chains have to be
aligned and streamlined. It puts an emphasis on
the relevance of a well-functioning norms and
rules provisioning chain, to support and innovate
the primary customer centric and customer
driven process in a sustainable and continuous
way. Integrating these value chains offers the
foundation for creating ‘New business as usual’.
• The new way of working has not only an effect on
the actors in the norms and rules provisioning
chain, but also actors in the customer
driven/centric demand-supply chain.

3. The integrated value chain
The integrated primary and knowledge
provisioning value chain illustrates the
new way of working:
• Strategy provides direction, high level goals.
Is trigger for change & development.
• Provisioning refers to policy making and
implementation of business logic, based on
strategic choices and regulatory changes.
• Processes in the circle deliver the application
for organization and end-users.
• Feedback from users and performance is
constantly monitored and lead to change and
improvement requests.
• Impact analysis and changes of strategic
nature are routed to the strategy level.
The integrated value chain supports both the primary processes of the
customer driven/centric value chain, and the processes of the knowledge
provisioning value chain.
3

4. Strategy RunDefine Detail/Develop
M o n i t o r
Design
Discover Define Discuss Decide
Business IT
Govern
Business – IT alignment
Removing the boundary
Deliver
4

5. See also:
Playing Jazz in the GRC Club
In this book John Coyne and Thei
Geurts present a Governance, Risk
and Compliance (GRC) value
proposition and value architecture
that marks the difference between
the old way of supporting
knowledge intensive processes in
heavily regulated industries and
the new way of surviving and being
successful in a highly volatile and
uncertain future.