Silicon Valley Product Management Association Workshop
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Private workshop for SVPMA on assessing, developing, using plugged-in management
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Silicon Valley Product Management Association Workshop
- 1. Plugged-In Management Prof. Terri Griffith t@terrigriffith.com Slideshare.net/TerriGriffith @terrigriffith
- 2. 2
- 4. 4
- 6. Scenarios
- 8. Photo: Kārlis Dambrāns, https://www.flickr.com/photos/janitors/15524881120
- 9. AP Photo/Charles Rex Arbogast
- 12. #1 #10
- 14. Write Some Notes Your Own Scenarios
- 25. Why Now?
- 26. 26 Year Of Your Organization’s Design 0 1 2 3 4 5 <1990 ≥1990 ≥2000 ≥2010 2015 ≥2016 Participants
- 27. Globalization
- 29. //www.millennialinc.com/Millennial_Inc_PRINTPDF.pdf “The average 26-year-old …changed jobs an astounding seven times from age 18, in search of something more.”
- 30. 30
- 31. 31
- 32. 32
- 33. Who’s Doing The Work? Employee Artificial Intelligence Contractor Crowd Outsource Freelancer
- 34. 34 It’s as if students flatlined after their “terminal” degree. Current Situation (Traditional Degrees)
- 38. 38
- 39. 39
- 40. 40
- 41. 41
- 42. 42
- 43. 43
- 44. Improve Stop-Look-Listen Mix/Negotiate: Human, Technical & Organizational Dimensions Share/Transparency 3 Practices of Plugged-In Management
- 45. Stop Look Listen
- 47. AP Photo/Charles Rex Arbogast
- 50. Mixing
- 51. Some rights reserved by advencap
- 52. Photo: Kārlis Dambrāns, https://www.flickr.com/photos/janitors/15524881120
- 56. Communication Use your communication skills to get a deep understanding of the situation.
- 57. Mix by thinking of it as a negotiation Stakeholders, Issues (people, technology, organization), Outcomes across the stakeholders – in that order
- 58. Sharing
- 59. Share to Create Allies Share to Educate Share to Communicate
- 60. Trial Projects to Hire 140 Internal Blogs – Working in Public
- 62. 62
- 63. Your Intuition
- 65. E O T TO TOE
- 66. 66 “One Team, Many Places” Stuart DeSpain – Microsoft Excel for the Mac Team
- 67. 0 0.5 1 1.5 2 2.5 3 3.5 4 toe to e avgT+avgO Rank Virtual Team SysSavvy Novice
- 69. E O T TO TOE
- 70. 70
- 71. 0 0.5 1 1.5 2 2.5 3 3.5 4 toe to e avgT+avgO Social Media SysSavvy Novice
- 72. Bank Scenario
- 73. 73
- 74. E O T TO TOE
- 75. 0 0.5 1 1.5 2 2.5 3 3.5 4 toe to e avgT+avgO Bank SysSavvy Novice
- 78. E O T TO TOE
- 79. 0 0.5 1 1.5 2 2.5 3 3.5 4 toe to e avgT+avgO Office Configuration SysSavvy Novice
- 81. Recall That Mixing is Negotiation
- 82. Preparation For Mixing Stakeholder1 Stakeholder2 Stakeholder3 Stakeholdr4 Issue 1 Outcome 1 Outcome 2 Outcome 3 Issue 2 Outcome 1 Outcome 2 Outcome 3 Issue 2 Outcome 1 Outcome 2 Outcome 3
- 83. -10 --- 0 --- +10
- 85. Your Situation
- 86. BUILDER
- 87. Business objectives Universe (context, history) Information needs Laws (policies, required procedures, regulations) Dynamics (timeframe, sequencing) Events (milestones) Reach (magnitude)
- 88. Improve Stop-Look-Listen Mix/Negotiate: Human, Technical & Organizational Dimensions Share/Transparency 3 Practices of Plugged-In Management
- 89. Faster Easier to Implement More Effective
Hinweis der Redaktion
- Rather than define them in words, let define them through a game
- The joy of something like an iPhone Many people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us. https://www.flickr.com/photos/janitors/15524881120
- 30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
- 30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
- Zappos.com Amazon.com LL Bean Overstock.com Lands’ End National Retail Federation
- My own book, Plugged-In is about how we mix together people, technology, and organizational process 3 Dimensions – PTO – some of you may know this as sociotechnical systems design 3 Practices 3 Levels
- No single technology tool can be a success, no single organizational practice change can be a success. We need to design our work as systems. We’ve known this since the 1950s if not before. Some No Silver (Magic Bullets) The interviews and research I’ve done suggest that there are three practices that plugged-in managers follow: Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps. Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation. Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.
- 30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
- 30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
- Just look around this room
- We’re living longer, our retirements aren’t as secure – and so here we are.
- “Chapel Hill, N.C. – January 17, 2014: Medical software device startup, REALTROMINS, Inc., today announced it has developed and is commercializing a new family of medical devices to help critically ill and hospitalized children at the University of North Carolina at Chapel Hill. This new technology has been further advanced and enabled by running on IBM’s advanced InfoSphere Streams software.” http://www.realtromins.com/ Augmentation with Big Data
- It’s as if we thought students “flatlined” after their “terminal” degree.
- Changing jobs, changing careers, changing technology “Nano degrees.” Laura Tyson, Chairman, President's Council of Economic Advisors; Boards of AT&T Inc.; Morgan Stanley; CBRE Group Inc.; Silver Spring Networks
- Stop after productivity – People Technology & Organizational Design 3:18 Stop after Watson & Machine Learning – The singularity 4:20 Free style chess equivalents in your industry? It’s about working with the human, technical and organizational dimension. No silver bullets. …and that brings us to design http://www.ted.com/talks/erik_brynjolfsson_the_key_to_growth_race_em_with_em_the_machines
- 3 Practices
- Think about it as a negotiation. Debbie Cohen’s story
- If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
- Stop-look-listen = recognition
- Letting go of work location doesn’t always work. You may remember that Yahoo made the news when Marissa Mayer pulled their telecommuting employees back into the office. Some had been taking advantage of the system, but the public statement was that to be innovative you have to be face to face. Research and other examples don’t support that – but it’s an example of holding on to perhaps the wrong thing – or perhaps the right thing at the right time: Yahoo was in the middle of a big set of shifts and make this was the time to hold tight to people’s physical connection to the company. Time will tell. https://www.flickr.com/photos/yodelanecdotal/2732358363/
- If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
- Just like these ingredients on their own don’t make a chocolate chip cookie http://www.flickr.com/photos/14657061@N00/5606687561/sizes/m/in/photostream/
- The joy of something like an iPhone Many people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us. https://www.flickr.com/photos/janitors/15524881120
- Keith Glynn & Tony Hsieh Moved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service. Eventually this led to them running their own fulfillment center right next to UPS in Kentucky – It’s all about reliability and speed. Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location. Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back. Employee excursions from HQ to the Fulfillment center are vice versa
- Moved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service. Eventually this led to them running their own fulfillment center right next to UPS in Kentucky – It’s all about reliability and speed. Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location. Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back. Employee excursions from HQ to the Fulfillment center are vice versa
- Know your audience
- Great way to start is with a negotiation workshop, then use the new way of working as the thing to be negotiated about
- If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
- Sarah Rosso – Automattic Global Services Manager. Automattic brings us WordPress. Automattic let go of, well, they never really were holding on to many of the things they do that are unique. They are perhaps best known for being a virtual company – you work from where you’d like, with some meetings throughout the year. They do trial project to hire – why not? And they have 140 internal blogs so the work still all makes sense – they work in public. They’ve let go of their walls, but they hold tight to their performance standards and their communication.
- http://terrigriffith.com/blog/2010/06/01/practicing-systems-savvy-decades-providence-regional-medical-center-part-1 Why do they share?
- People – US & China Technology – Everything they need Organization – Time for meetings, travel, poster sessions One Team, Many Places is the recipe they use to mix those dimensions.
- Think about it as a negotiation. Debbie Cohen’s story
- Call to action: I'd love you to read the book, I'd love you to review the book, I'd love you to subscribe to the blog, but more importantly I hope you will use and share these ideas to leverage what we do here.