1. Objective
Terrence J. Brown
5770N. ST.•Milwaukee,WI•53218
Tel·414-852-0550•Emailbestdad010@gmail.com
To obtain a challenging position at your reputable organization that will both my educational
background and professional experience to contribute to the organization's noble and humanitarian
goals
and simultaneously provide excellent opportunities for career development and personal growth.
Working knowledge and proficiency in Microsoft Office; Outlook, Word, Excel, PowerPoint; Adobe,
IRIS,
Equator, LIV, GEM and MSP /Fidelity Systems.
Education
CusterHighSchool,classof1999(GPA3.0)
General Education
Sep 1994 - June 1995
• Honor Roll, 8 Quarters
• Volunteer of the Year, 1996
ProfessionalExperiences
Milwaukee, VI
Mar.2014-Dec.2014
Milwaukee, VI
CardServices
Kohl'sCorporate
As a Customer Advocate I was able to build and strengthen customer loyalty by
finding the right solutions
to our Customer's needs. As a Card Services Advocates, I assisted Kohl's charge customers 'with
account maintenance
updates and questions, assisted store Point of Sale Associates with referrals or questions related to the
Kohl's charge
through a variety of channels, and took action on customer accounts within compliance guidelines.

2. • Built strong customer relationships through delivering excellent Customer Service > Took
ownership of the customer
expenence
•Adapts service approach to meet customer's unique needs
•Strengthens customer commitment through delivering positive outcomes
•Actively listens to customers' needs to provide appropriate and timely resolution
•Assess customer issues through asking probing questions
• Listen for cues to tailor the interaction and better serve our customer Builds customer
confidence through creative
problem solving
•Recommended appropriate solutions for the situation
•Applied available resources to satisfy customer needs
•Negotiates win-win resolutions on the first contact Delivers consistent customer experience through
attention to detail
•Applied policy and procedure accurately
•Performs job duties 'with high degree of accuracy
•Consistently follows compliance guidelines
•Documents customer interactions for efficient resolution
Sept.2009-Dec.2013
Milwaukee, VI
WellsFargoHomeMortgage
Collections/Liquidations
Representative who maintains a high level of professionalism, patience and efficiency to
minimize customer
dissatisfaction and increase customer loyalty. Provide accurate and appropriate
information in response to
customer inquiries. Train staff on how to improve customer interactions. Handle
inbound calls from
homeowners seeking to retain or liquidate their property. Place outbound calls to collect
on delinquent
accounts, make payment arrangements, and process payments.
• High customer service standards
• Dedicated to process improvement
• Strong problem solving ability
• Negotiation competency
• Proficient in customer account software
• Devoted to data integrity
Sept. 200l-Jun. 2008
Milwaukee, VI
Home Depot
Cashier / Department Supervisor
Started as a cashier. Two years later, promoted to department supervisor of paint and
lumber building
materials department. Responsible for supervising group of 5-6 employees. Responsible
for insuring all
Home Depot policies and procedures followed.

3. • Book keeping
• Merchandising
• Product Ordering (shipping and receiving)
• Stock balancing
• Shrink and Swell control
• Annual employee performance review
• Training of new employees in department as well as providing forklift training
References Available Upon Request