The document discusses the City of Red Deer's efforts to create an intranet to improve digital engagement among its 1400 employees across 25 facilities. It notes common information needs like directories, benefits information, policies and forms that an intranet could provide. It then describes how the city opened a dialogue, formed an intranet team, conducted user testing, and held a contest to name the site before launching it on all workstations. The intranet was later expanded to include personal interests like a bulletin board and improved with features like external access and responsive design.

1. Digital Engagement through Intranets
Angela Kaczmar
Coordinator of Database & Application Architecture
Information Technology Services, City of Red Deer

2. City of Red Deer
 Alberta, Canada
 Population of 97,000
 15 unique business units
 25 different facilities
 1400 employees
 1000 have network accounts
 880 desktop computers

3. Defining the Problem
An Intranet needs to be a solution to a problem

4. What is the purpose?
 Provide essential information to employees
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Staff directory – employee contact information
Benefits – coverage, entitlements, forms
Unions – contact information, agreements
Safety
Expense & Other Forms
Policies & procedures
Training
 Create a sense of community & involvement
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Bulletin Board
Buy & Sell
Events Calendar

5. Building the Idea
 Opened a dialogue – Inform!
 Intranet team – content experts from supporting
departments
 Created user testing groups - volunteer employees
 Asked for employee input for content and applications
 Held contest to name the site

6. If you build it…
 Forced it as the home page on all City workstations
 Build Coffee Room PCs for non-networked users
 Built in personal interests
 Buy & Sell
 Bulletin Board
 Events Calendar
 Paperless pay stubs (Direct Deposit Notices)
 Job Postings

7. The Bridge - Demo
DEMO

8. The Bridge – The Future
 External access for staff
 Responsive design
 New search
Thank you.