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SECOND QUARTER 2013
Tele2 AB
July 18, 2013
2
Agenda
About Q2 2013
Financial review
Concluding remarks
3
Tele2 Group Highlights
Net mobile customer intake
of 455 thousand leading to a
total customer base of 15.1*
million
Total net sales amounted to
SEK 7.5 billion and mobile
net sales grew by 6% to SEK
5.4 billion
EBITDA amounted to SEK
1.5 billion, equivalent to a
margin of 20%
Further investment to
improve data network
quality resulting in a total
CAPEX level of SEK 902
million
Customer intake Net sales
EBITDA CAPEX
*Method of calculation has changed for some markets
Sweden
 Build on increasing mobile demand from
consumers and corporates
 Continue with 4G roll-out supported by
household / corporate fiber strategy
 Ensure market share growth in
predominantly B2B segment
 Continue to build on shift from pay as you
go to bucket price plans
Focus
Population
9.6 million
Tele2 Sweden
Home market and test bed for new services
Represents 42% of total group net sales in Q2 2013
5
 Mobile customer net intake was 20,000 customers of which
postpaid was 15,000
 Net sales amounted to SEK 3,139 million and EBITDA amounted to
SEK 856 million
 Mobile service revenue growth of 1%. Underlying mobile service
net sales (ex. interconnect and hardware sales) increased by 4%
 Mobile EBITDA growth of 19%, equaling a margin of 30%
Q2 Financial Highlights Tele2 Sweden
Mobile Fixed telephonyFixed broadband OtherCustomer base (left)
Customer net intake (right) EBITDA margin (right)YoY net sales growth (right)
SEK MillionSEK MillionThousands of customers
EBITDA AND
EBITDA MARGIN
NET SALES AND
YoY NET SALES GROWTH
MOBILE CUSTOMER BASE
AND CUSTOMER INTAKE
-80
-40
0
40
80
3,000
3,250
3,500
3,750
4,000
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
-4%
-2%
0%
2%
4%
0
1,000
2,000
3,000
4,000
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
0%
10%
20%
30%
40%
0
250
500
750
1,000
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
6
Q2 Operational Highlights Tele2 Sweden
Tele2 – Residential
 Tele2 stores roll-out –
total 51 stores in Q2
 Continue to build on
shift from pay as you
go to bucket price
plans
2
Network Operations
 Shared network on 2G
activated in rest of
Sweden in Q2
 72% of handsets sold
in Q2 4G enabled
4
Comviq
 Comviq To Go national
launch
 4G router offer
introduced
 Pre-paid to post-paid
migration
1
Customer Operations
 Customer Operations
reaches customer
satisfaction of 77% in
Q2 2013
6
Tele2 – Business
 Tele2 Business #2 on
the Swedish B2B
market
 Extended agreements
with several clients
such as SEB and
Region Gotland
3
IT
 Augmenting billing
system and data
warehouse
 Platform for upsell of
data successfully
implemented
5
7
Sales channel expansion
National launch of Comviq To Go
- Over 100 stores in 50 cities
nation-wide
Tele2 Store #51 opened
Q4 12
44
stores
Q1 13
46
stores
Q2 13
51
stores
Q4 12
30
stores
Q1 13
30
stores
Q2 13
108
stores
1 2
8
Dual brand strategy keeps customers in Tele2
Sweden
• Comviq external
churn down 28%
since launch of
postpaid offering
• Cannibalization
between brands
on postpaid
offerings in line
with expectations
0
20
40
60
80
100
120
Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013
COMVIQ EXTERNAL CHURN
Indexed
-28%
1
9
Smartphone market development
SMARTPHONE INSTALLED BASESALES OF TOP TEN MOBILE PHONES
TELE2 SWEDEN (Q2 2013)
4G
2
4G
4G 4G
4G
Note: Postpaid residential, quantity of handsets
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
SMARTPHONE INSTALLED BASE
Smart Feature
SHARE OF HANDSETS BEING 4G ENABLED
TELE2 SWEDEN (Q2 2013)
4G enabled
Not 4G enabled
4G enabled
Not 4G enabled
45% excluding iPhone572% including iPhone5
10
Tele2 Business number 2 in the
Swedish B2B market according to PTS
 Launch of mobile soft switch
delivers revenue growth in
SME segment
 International price plans
targeting Nordic calls market
well received
 Continued intake of customers
within large enterprise
segment
 Roaming packages driving
voice and data usage when
abroad
3
11
Source: Göteborgs Posten, PC för alla, Dagens Nyheter
Great network 4
12
Tele2’s 4G network in Sweden – The
fastest one in the world!?
0
5
10
15
20
25
Speed in Mbps
Source: OpenSignal Global State of LTE Report – 2013
DOWNLOAD SPEED IN Mbps
 According to OpenSignal’s
Global State of LTE Report:
“Sweden has the fastest LTE
network, averaging 22.1 Mbps.”
 In a test made by
Bredbandskollen, the Swedish
mobile customers get the fastest
mobile surf when using Tele2’s
4G network
4
13
4G main source of data growth in
Sweden
3G 4G 2G
Jun-11 Jun-12Jan-12 Jan-13
MB
Jun-13
4
14
IT summary 5
Billing systems
transformation
Data warehouse
migration ongoing
Data upsale platform
implemented
 Real time rating of data => real time upselling
of data
 Early statistics show that 35% of the customers
reaching the bucket data limit chose to buy a
new one, and it is a growing trend
 Will deliver significant business benefits when
implemented through enhanced customer
experience
 This will enable narrower segmentation of
customers and campaign management
 Will result in a quicker and better user
experience for the customers through
improved self-care
 Will give sales organization higher flexibility
when launching new offers
Overall cost savings
15
 Alignment toward Global standard
(COPC) for high performance
contact center management
 Thorough review of all customer
related processes, focus on:
 Planning
 Communication
 Ivr setup
 Support procedures
 Go from technical/billing
system to customer
perspective
 Agent soft skills
Customer satisfaction 6
* Estimated for Q2 2013
END USER SATISFACTION
60%
65%
70%
75%
80%
85%
90%
95%
100%
Q1 11 Q2 11 Q3 11 Q4 11 Q1 12 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
Sweden
World Class Customer Satisfaction - Long Term Goal
*
16
Tele2 Sweden forward looking statement
The following assumptions should be
taken into account when estimating the
operational performance of the Swedish
mobile operations in 2013:
 Tele2 expects total revenue of between SEK
10,100 to 10,300 million
 Tele2 expects EBITDA of between SEK 2,900
to 3,100 million
Norway
 Roll-out of the country’s 3rd mobile
network including LTE/4G
 Move from “pay-as-you-go” to bucket-
price subscriptions
 Drive prepaid to postpaid migration
Focus
Population
5 million
Tele2 Norway
Mobile operator #3 in Norway in terms of
subscribers and revenue
Represents 14% of total group net sales in Q2 2013
18
*Method of calculation has changed – Negative adjustment in MyCall SIM customer base was made
Q2 Financial Highlights Tele2 Norway
 Customer net intake was 18,000 customers
 Tele2 Norway reported total net sales of SEK 1,052 million, of
which SEK 989 million was mobile sales
 Underlying mobile service revenue (excl. interconnect and
hardware sales) increased by 13%
 Tele2 Norway reached an EBITDA contribution of SEK 44
million, equaling an EBITDA margin of 4% percent
Mobile Fixed telephonyFixed broadband OtherCustomer base (left)
Customer net intake (right) EBITDA margin (right)YoY net sales growth (right)
SEK MillionSEK MillionThousands of customers*
EBITDA AND EBITDA
MARGIN
NET SALESCUSTOMER BASE
AND CUSTOMER INTAKE
-15
0
15
30
0
400
800
1,200
1,600
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
0
400
800
1,200
1,600
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
-5%
0%
5%
10%
15%
-40
0
40
80
120
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
19
Q2 Operational Highlights Tele2 Norway
Tele2 – Residential
 Tele2 stores roll-out:
3 stores opened in Q2
- Strømmen
- Bergen
- Fredrikstad
1
Customer Operations
 Customer Operations
reaches customer
satisfaction of 84% in
Q2 2013
3
Network Operations
 Roll-out on track
 Upcoming frequency
auction – Q4 2013
 LTE/4G vendor
selected
2
20
New distribution channel - own shops
Opened 3 Tele2 stores in Norway
during Q2:
 Strømmen, Bergen and Fredrikstad
 Satisfactory sales figures in all
categories: subscriptions, handsets
and accessories
 In Fredrikstad, the number of
subscriptions sold the first day was
75% higher than expected
 Very good feedback from customers
on NPS
1
«Great service, no buying pressure but good
recommendations. Took his time with us and was very
pleasant»
Citation from customer at Strømmen Storsesenter
21
From pay-as-you-go to bucket price plans
Bucket plan offering is a clear trend in several markets
 The Norwegian mobile market is no exception
 All main competitors on the Norwegian market have launched bucket prices for voice, SMS and
data subscriptions
 Tele2 Norway’s residential brands started offering bucket price subscriptions in May this year
Tele2 Residential One Call
FREE VOICE AND SMS COMPLEMENTED WITH DATA VOLUME-BASED TIERS
1
Source: Norwegian Post and Teletilsynet. Report: Det norske markedet for elektroniske kommunikasjonstjenester 2012
22
Network roll-out continues according to plan
Strong focus on rolling out
Norway’s third mobile newtork
 Roll-out progressing according to
plan
 The target is to launch 1000 sites
and build 750 sites in 2013 and
then continue the expansion
Focus on city and urban areas
 LTE/4G roll-out initiated (contract
signed with Ericsson)
 The national auction for
frequencies in the 800-, 900- and
1,800 MHz bandwidth is expected
to take place in the beginning of
December 2013
SITES READY
2
POPULATION COVERAGE
0
400
800
1,200
1,600
2,000
Oct-10
Dec-10
Feb-11
Apr-11
Jun-11
Aug-11
Oct-11
Dec-11
Feb-12
Apr-12
Jun-12
Aug-12
Oct-12
Dec-12
Feb-13
Apr-13
Jun-13
30%
35%
40%
45%
50%
55%
60%
65%
70%
75%
Q4 11 Q2 12 Q4 12 Q2 13
23
 Alignment toward Global standard
(COPC) for high performance
contact center management
 Review of customer related
processes
 Solid focus on soft skills via
strengthened model for staff
coaching and development
Customer satisfaction 3
* Estimated for Q2 2013
END USER SATISFACTION
60%
65%
70%
75%
80%
85%
90%
95%
100%
Q1 11 Q2 11 Q3 11 Q4 11 Q1 12 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
Norway
World Class Customer Satisfaction - Long Term Goal
*
24
Tele2 Norway forward looking statement
The following assumptions should be
taken into account when estimating the
operational performance of the
Norwegian mobile operations in 2013:
 Tele2 expects total revenue of between SEK
4,200 to 4,300 million
 Tele2 expects EBITDA of between SEK 70 to
80 million
 Tele2 expects Cash flow Capex of between
SEK 900 to 1,000 million
Netherlands
 Push 4G network roll-out
 Maintain strong growth for the mobile
operations
 Increase new business in B2B
 Extend FttX coverage to support existing
fixed broadband business
Focus
Population
16.7 million
Tele2 Netherlands
Leading the group in B2B and making transition to
full MNO
Represents 18% of total group net sales in Q2 2013
26
 Mobile net adds 49,000 customers, resulting in a total net
intake of 29,000 customers
 Net sales amounted to SEK 1,349 million of which SEK
417 million was mobile sales
 Underlying mobile service revenue (excl. interconnect and
hardware sales) increased by 81%
 EBITDA was SEK 321 million resulting in an EBITDA
margin of 24%
Q2 Financial Highlights Tele2 Netherlands
SEK MillionSEK MillionThousands of customers
EBITDA AND
EBITDA MARGIN
NET SALES AND
YoY NET SALES GROWTH
MOBILE CUSTOMER BASE
AND CUSTOMER INTAKE
Mobile Fixed telephonyFixed broadband OtherCustomer base (left)
Customer net intake (right) EBITDA margin (right)YoY net sales growth (right)
-20%
-13%
-5%
3%
10%
0
400
800
1,200
1,600
Q2 12Q3 12Q4 12Q1 13Q2 13
-10%
0%
10%
20%
30%
40%
-200
0
200
400
600
800
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
-40
-20
0
20
40
0
300
600
900
1,200
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
27
Tele2 – Business
 Growth in Large
Enterprise segment
 Expansion of sales
distribution in SME
segment
3
Q2 Operational Highlights Tele2 Netherlands
4G Roll-out
 Roll-out of nationwide
4G network starts in
August
 Secured vendors
1
Tele2 – Residential
 High growth on mobile
with focus on postpaid
customers
 Success in indirect
retail segment
2
Network Operations
 Leveraging on own
national fiber network,
by extending to FttX
4
Customer Operations
 Increase in customer
satisfaction
5
28
4G Network roll-out update 1
Network roll out starts in August
 v
Secured vendors for radio, core and IMS
 vOur 4G network will contain 3,500-4,000 sites at
completion
 vWe will build a competitive high quality ‘4G-only’
network
 v
29
* Source GFK
Tele2 continues to out-grow the
market since Q1 2012
NET ADDITIONS PER PROVIDER
Strong growth continues in mobile
A sustainable distribution channel
within indirect retail has been built
MARKETSHARE INDIRECT RETAIL SEGMENT*
2
Biggest retailers of Tele2
Additions(x1,000)
Nov-12 May-13 Nov-12 May-13 Nov-12 May-13 Nov-12 May-13
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Tele2 KPN Vodafone T-Mobile0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Tele2 KPN Vodafone T-Mobile
-120
-100
-80
-60
-40
-20
0
20
40
60
80
Q1 12 Q2 12 Q3 12 Q4 12 Q1 13
Tele2 KPN Vodafone T-Mobile
30
Large
Enterprises
Tele2 is gaining market
share at the top end of
the market
SME
segment
New distributors give us
access to 500 extra Points
of Sale
Fixed Mobile
Convergence
Increasing demand for our converged
solutions
Increase new business in B2B segment 3
31
Fiber pilot is successfully launched
*Source: Telecompaper
Quarterly net additions of top six broadband providers*
(x1,000)
FttH market NL shows high
potential growth figures
 FttH coverage in 2017 will be
48% homes passed
 50% of the homes passed will
be activated, what results in a
potential market of 1.6 million
connections
In 2013 we launched a Pilot for FttH in NL
 By the end of Q2 we signed up 3,500 customers
 Results were successful to take the next step in
building 100% coverage to FttH connected to our
own fiber backbone
4
32
Customer satisfaction 5
 Alignment toward Global standard
(COPC) for high performance
contact center management
 Improvements in support routines
needed
 Structural approach to root cause
elimination ongoing
* Estimated for Q2 2013
END USER SATISFACTION
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
Q1 11 Q2 11 Q3 11 Q4 11 Q1 12 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
Netherlands
World Class Customer Satisfaction - Long Term Goal
*
33
Tele2 Netherlands forward looking
statement
The following assumptions should be
taken into account when estimating the
operational performance of the Dutch
mobile operations in 2013:
 Expected revenue of SEK 1,600 to 1,700
million
 Tele2 expects EBITDA of between SEK -50 to
-75 million
 Tele2 expects Cash flow Capex of between
SEK 2,000 to 2,500 million, whereof licences
for 4G/LTE SEK 1,400 million
 The mobile operations should reach EBITDA
break-even 3 years after the commercial
launch of 4G/LTE services
 Continued rapid market share growth in
Kazakhstan
 Efficiency improvements in Baltics
 Growth and profitability improvements in
Croatia
 Ensure stable financial performance in
Germany and Austria
 Launch of mobile services in Germany
Focus
Central Europe
and Eurasia
Population
118 million
Represents 25% of total group net sales in Q2
2013
Estonia 2%; Latvia 3%; Lithuania 4%; Croatia 4%;
Kazakhstan 4%; Germany 3%; Austria 4%
35
Q2 Highlights Tele2 Germany
and Tele2 Austria
Tele2 Germany:
 Mobile sales increased by 68% supported by the launch of
mobile service under Tele2 brand on June 27th
Tele2 Austria:
 Stable EBITDA performance helped by improved result from
Residential business
 Tele2 Austria will maintain its focus to accelerate growth in B2B
TELE2 GERMANY
EBITDA AND EBITDA MARGIN
TELE2 AUSTRIA
EBITDA AND EBITDA MARGIN
EBITDA margin (right)
EBITDA (left)
EBITDA margin (right)
EBITDA (left)
SEK Million SEK Million
0%
10%
20%
30%
40%
0
30
60
90
120
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
0%
10%
20%
30%
40%
0
30
60
90
120
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
36
Tele2 Germany mobile service launch
Consolidation and
profitability
Launch of
Fixed-via-Mobile
Mobile service
provider launch
2010 2011 20122009 2013
Fixed-line
customers
Mobile
customers
June 27, 2013
Service provider setup
explained
 Service provider contract
with E-Plus
 No large investment risk
 No mobile network elements
 Extension of existing service
provider infrastructure
37
Our product proposition
 Large addressable segment of
voice-only users (~40m)
 Two initial products:
 “All net voice flat” as anchor
product
 Data & SMS options for cross-
and up-sell
 Best price, no worries on cost or
limitations, easy-to-use
 Flat fee to fixed and mobile voice
calls
 € 9.95* / 14.95*
 SMS Option € 5.00
 Flat fee to fixed and mobile voice
calls
 Internet
(500MB @ 7.2Mbit/s)
 € 14.95* / 19.95*
 SMS Option € 5.00
* Lower price given is promotional pricing for the first 12 months of the contract. Minimum binding period 24 months.
Mobile service
provider launch
38
0
250
500
750
1,000
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
Q2 Highlights Tele2 Estonia, Latvia and
Lithuania
Thousands of customers SEK Million %
Tele2 Estonia:
 Intensive price competition
 Revenue and EBITDA
negatively affected by
reduced MTR rates
 Focus on efficiency and cost
reduction
Tele2 Latvia:
 Stable and strong financial
performance at 32%
EBITDA margin in Q2
 Tough market environment
enhances the importance of
defending Tele2 price
leadership perception
 Focus on efficiency and cost
reduction
Tele2 Lithuania:
 Tele2 is the largest mobile
operator in terms of revenue
market share
 Strong financial
performance with 41%
EBITDA margin in Q2
CUSTOMER INTAKE NET SALES AND
YoY NET SALES GROWTH
EBITDA MARGIN
6%
-14%
-27%
Lithuania LatviaEstonia Lithuania LatviaEstonia
% YoY net sales growth
Lithuania LatviaEstonia
-20
-5
10
25
40
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
0%
10%
20%
30%
40%
50%
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
39
Q2 Highlights Tele2 Croatia
 Positive net intake in postpaid and prepaid
segments, total mobile net intake 13,000 in Q2
 Revenue development of -1%
 Positive EBITDA margin development; reaching 7%
in Q2, however still not at satisfactory levels
CUSTOMER BASE AND
CUSTOMER INTAKE
Thousands of customers
Customer net intake (right)
Customer base (left)
SEK Million
NET SALES AND
YoY NET SALES GROWTH
YoY net sales growth (right)
Net sales (left)
EBITDA AND
EBITDA MARGIN
SEK Million
EBITDA margin (right)
EBITDA (left)
-60
-40
-20
0
20
40
60
0
250
500
750
1,000
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
-10%
-3%
5%
13%
20%
0
125
250
375
500
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
0%
3%
6%
9%
12%
0
15
30
45
60
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
40
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q1 11 Q3 11 Q1 12 Q3 12 Q1 13
Tele2 T-Mobile VIPnet
Overview of the Croatian mobile market
MOBILE REVENUE MARKET SHARE
Positive Tele2 revenue
market share growth through
price leadership, but too
slow
CAGR 10.6%
17.1%
41
*Method of calculation has changed
Q2 Financial Highlights Tele2 Kazakhstan
 Mobile customer intake of 309,000 in Q2
 Mobile net sales grew by 46% and amounted
to SEK 333 million
 Underlying mobile service revenue (excl.
Interconnect and hardware sales) increased
by 64%
 Network roll-out to reach same capabilities as
competition
CUSTOMER BASE* AND
CUSTOMER INTAKE
Thousands of customers
Customer base (left)
Customer net intake (right)
SEK Million
NET SALES AND
YoY NET SALES GROWTH
YoY net sales growth (right)
Net sales (left)
EBITDA AND
EBITDA MARGIN
SEK Million
EBITDA margin (right)
EBITDA (left)
-100%
-75%
-50%
-25%
0%
-160
-80
0
80
160
Q2 12Q3 12Q4 12Q1 13Q2 13
0
250
500
750
1,000
0
1,000
2,000
3,000
4,000
Q2 12Q3 12Q4 12Q1 13Q2 13
0%
125%
250%
375%
500%
0
75
150
225
300
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
42
Customer Operations
 Customer
satisfaction rate
above target
3
Q2 Operational Highlights Tele2 Kazakhstan
Tele2 Mobile Market
 Increasing revenue
market share
 Continue network
roll-out
1
Financial
Development
 On track for
EBITDA break-even
2H 2013
 Continuous growth
of data revenues
2
43
Overview of the Kazakh mobile market
MOBILE REVENUE MARKET SHARE
Positive revenue market share growth driven by Tele2’s aggressive offers,
increased network coverage and growing brand awareness
1
TELE2 POPULATION COVERAGE
CAGR 202%
80%
82%
84%
86%
88%
90%
Q1 13 Q2 13
0%
20%
40%
60%
80%
100%
Q1 11 Q3 11 Q1 12 Q3 12 Q1 13
Tele2 Beeline K'cell/Activ Dalacom/Pathword
80%
82%
84%
86%
88%
90%
Q1 13 Q2 13
Population coverage Q4 13 Worst case
Target Q4 13
80%
82%
84%
86%
88%
90%
Q1 13
Population coverage Q4
Target Q4 13
8.5%
44
On track for EBITDA break-even
2H 2013
TRAFFIC DEVELOPMENT, INCOMING MINUTES FROM OTHER NETWORKS IN % OF OUTGOING MINUTES
GM1% MARGIN DEVELOPMENT
Improved GM1% due to lower
interconnect levels
2
0%
10%
20%
30%
40%
50%
60%
70%
1201 1202 1203 1204 1205 1206 1207 1208 1209 1210 1211 1212 1301 1302 1303 1304 1305 1306
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
1201 1202 1203 1204 1205 1206 1207 1208 1209 1210 1211 1212 1301 1302 1303 1304 1305 1306
Growing market share
results in increased share of
incoming minutes from other
networks in % of outgoing
minutes
84% YoY growth
21% YoY growth
45
Healthy growth of data revenues
DATA REVENUE AS SHARE OF SERVICE
REVENUE* DEVELOPMENT
Increasing part of revenues
generated by growth in data usage
as Tele2 has attractive offers for
data users and the good quality 3G
network
2
*Excluding interconnect and equipment sales
57% YoY growht
0%
20%
40%
60%
80%
100%
1202 1204 1206 1208 1210 1212 1302 1304 1306
DATA OTHER
24.3%
46
Customer satisfaction 3
 Alignment toward Global standard
(COPC) for high performance
contact center management
 Focus on end-to-end process for
inhouse staff management (e.g.
from processes for recruiting to
scheduling)
 Cross organizational incentives
linked to customer service
performance (from top
management to service center
staff)
END USER SATISFACTION
60%
65%
70%
75%
80%
85%
90%
95%
100%
Q2 11 Q3 11 Q4 11 Q1 12 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
Kazakhstan
World Class Customer Satisfaction - Long Term Goal
47
Tele2 Kazakhstan forward-looking statement
The following assumptions should be
taken into account when estimating the
operational performance of the Kazakh
mobile operations in 2013:
 Tele2 expects total revenue of between SEK
1,450 to 1,550 million (earlier 1,700 to 1,800)
 Tele2 expects EBITDA of between SEK -100
to -200 million
 Tele2 expects Cash flow Capex of between
SEK 550 to 650 million
48
Corporate Responsibility - A natural way
of doing business
Tele2 conducted Sweden’s first
Corporate Responsibility Capital
Market Day on April 9 2013
Tele2 one of Nordea’s Swedish Stars
 Thanks to its structured and efficient CR
work Nordea’s Swedish Stars funds
approved Tele2 as being a good
Environment Social Governance (ESG)
investment
 ”… and Tele2 are companies that show
concrete improvements and also a
willingness to go further.”
Almedalen 2013
 Participation in the seminar 'Sustainable
growth in corrupt markets - Is it possible?'
”Being a responsible challenger means
to us that we keep track of our impact
and conduct business in a way that
strives to maximize positive and
minimize negative impact.”
”Corporate responsibility should not be a
surface, it should be a mindset for all our
employees in Tele2’s entire footprint.”
 At Tele2 we take our CR
work, including anti-
corruption, very serious and
apply a 'zero tolerance', for
fraud and corruption
”Regardless of all clear guidelines and
control systems, we have to be prepared
that something might go wrong. Increased
knowledge about what that might cost us –
not just in terms of lost image but also in
terms of lost business - makes it more
obvious what to do or where to invest to
balance risk.”
49
Agenda
About Q2 2013
Financial review
Concluding remarks
50
Group result Q2 2013
SEK million Q2 2013 Q2 2012 ▲%
Net sales 7,476 7,787 -4.0%
EBITDA 1,518 1,519 -0.1%
EBITDA margin (%) 20.3% 19.5% 0.8%
Depreciation & associated companies -810 -989 -18.1%
Depreciation ofnet sales (%) -10.8% -12.7% 1.9%
One-off items 3 -18
EBIT 711 512 38.9%
Normalized EBIT 708 530 33.6%
Normalized EBIT margin (%) 9.5% 6.8% 2.7%
Financial items -150 -178
Taxes -234 -121
Net profit from continuing operations 327 213 53.5%
Discontinued operations 13,256 637
Net profit 13,583 850 1498.0%
51
Group result YTD
SEK million YTD 2013 YTD 2012 FY 2012 ▲%
Net sales 14,774 15,220 30,742 -2.9%
EBITDA 3,006 3,025 6,240 -0.6%
EBITDA margin (%) 20.3% 19.9% 20.3% 0.5%
Depreciation & associated companies -1,630 -1,950 -3,707 -16.4%
Depreciation ofnet sales (%) -11.0% -12.8% -12.0% 1.9%
One-off items 5 -17 -558
EBIT 1,381 1,058 1,975 30.5%
Normalized EBIT 1,376 1,075 2,533 28.0%
Normalized EBIT margin (%) 9.3% 7.1% 8.2% 2.3%
Financial items -267 -262 -553
Taxes -434 -319 -446
Net profit from continuing operations 680 477 976 42.6%
Discontinued operations 13,912 1,242 2,288
Net profit 14,592 1,719 3,264 748.9%
52
Currency movements YTD
EUR/EUR pegged currencies represent
39% of external sales and 46% of EBITDA
-8%
-7%
-6%
-5%
-4%
-3%
-2%
-1%
0%
1%
2%
3%
EUR KZT NOK
Average YTD 2013 vs. average YTD 2012 Fixing rate June 30, 2013 vs. December 31, 2012
53
Depreciation
Change year-on-year for Q2
• Reduction in Sweden: SEK -74 million, mainly
due to fully depreciated assets related to GSM
network in Q2 2012
• Reduction in Kazakhstan of SEK -30 million
• Reduction in the Baltics of SEK -58 million
Depreciation and
Depreciation as a percentage of net sales
SEK million
10.0%
11.0%
12.0%
13.0%
14.0%
0
300
600
900
1,200
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
Depreciation Depreciation of net sales (%)
54
Financial items
SEK million
Financial items in income statement Q2 2013 Q2 2012 YTD 2013 YTD 2012 FY 2012
Interest income/costs -48 -148 -178 -244 -494
Exchange rate differences, external -1 10 14 -7 -20
Exchange rate differences, intragroup -62 4 -25 72 116
Other financial items -39 -44 -78 -83 -155
Total -150 -178 -267 -262 -553
Financial items in cash flow statement Q2 2013 Q2 2012 YTD 2013 YTD 2012 FY 2012
Excluding Russia
Interest paid -50 -53 -155 -109 -292
Russia
Interest paid - -122 -69 -125 -376
Total
Interest paid -50 -175 -224 -234 -668
55
Taxes
SEK million
• Deferred tax assets year to date amounted to SEK 3.2 billion (December 2012: SEK 4.3 billion)
Taxes in income statement Q2 2013 Q2 2012 YTD 2013 YTD 2012 FY 2012
Normal -234 -121 -434 -319 -609
One-off - - - - 163
Total -234 -121 -434 -319 -446
Taxes in cash flow statement Q2 2013 Q2 2012 YTD 2013 YTD 2012 FY 2012
Excluding Russia
Normal -7 -18 -162 -52 -110
One-off - - - - -
-7 -18 -162 -52 -110
Discontinued operations
Russia - -94 -177 -262 -879
Total -7 -112 -339 -314 -989
56
Cash flow
SEK million Q2 2013 Q2 2012 YTD 2013 YTD 2012 FY 2012
OPERATING ACTIVITIES
Cash flow from operations, excl. taxes and interest 1,481 2,734 4,229 5,320 10,794
Interest paid -50 -175 -224 -234 -668
Taxes paid -7 -112 -339 -314 -989
Change in working capital -63 -257 -730 -686 -458
Cash flow from operating activities 1,361 2,190 2,936 4,086 8,679
INVESTING ACTIVITIES
CAPEX -905 -1,417 -3,366 -2,247 -4,609
Cash flow after CAPEX 456 773 -430 1,839 4,070
Shares and other financial assets 17,400 -5 17,296 -203 -215
Cash flow after investing activities 17,856 768 16,866 1,636 3,855
57
Cash flow excl. Russia
SEK million Q2 2013 Q2 2012 YTD 2013 YTD 2012 FY 2012
OPERATING ACTIVITIES
Cash flow from operations, excl. taxes and interest 1,481 1,534 3,044 3,051 6,065
Interest paid -50 -53 -155 -109 -292
Taxes paid -7 -18 -162 -52 -110
Change in working capital -63 -308 -514 -704 -696
Cash flow from operating activities 1,361 1,155 2,213 2,186 4,967
INVESTING ACTIVITIES
CAPEX -905 -916 -3,050 -1,503 -3,283
Cash flow after CAPEX 456 239 -837 683 1,684
Shares and other financial assets -4 -5 -5 -203 -215
Cash flow after investing activities 452 234 -842 480 1,469
58
Pro forma financial debt profile
Sources of funding
SEK billion
16.9
15.2
14.9 15.8
8.1
-2.5
0.0
2.5
5.0
7.5
10.0
12.5
15.0
17.5
20.0
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
Revolving Credit Facility Russian bond Commercial paper
Swedish bond Norwegian bond Other financing
Put option Kazakhstan Cash Pro forma net debt
59
Debt maturity and currency profile
Debt maturity profile
Gross debt SEK 8.9 billion (incl. unutilized SEK 19.4 billion)
Debt currency profile
Gross debt SEK 8.9 billion
3.6
1.4
2.1
1.7
0.1
SEK incl. FX swap NOK
EUR incl. FX swap KZT
USD
2.0
1.1 1.2
0.1
3.7
0.8
0
2
4
6
8
10
12
14
16
2013 2014 2015 2016 2017 2018<
Bonds Commercial paper
Other bank loans Put option, fin.lease and other
Unutilized
60
Tele2 in Debt Capital Markets
* Fixing rate June 30, 2013
*Instrument Date of issue Maturity date Volume in MSEK
NOK Bond 5yr 20/02/2012 24/02/2017 1,000 MNOK 1,112
NOK Bond 3yr 20/02/2012 24/02/2015 300 MNOK 334
SEK Bond 08/05/2012 17/05/2017 1,500 MSEK 1,500
SEK Bond 08/05/2012 15/05/2017 800 MSEK 800
SEK PP Bond 27/09/2012 27/03/2014 500 MSEK 500
SEK PP Bond 06/12/2012 06/03/2015 750 MSEK 750
SEK PP Bond 03/01/2013 3 months rolling 500 MSEK 500
SEK PP Bond 18/02/2013 18/02/2020 250 MSEK 250
SEK CP on-going within 1yr 600 MSEK 600
Total 6,346
*
61
Debt position and ratio
Pro forma net debt / EBITDA 12 m rolling
SEK billion / Ratio
16.9
15.2 14.9
15.8
8.1
3.2
3.2
0.00
0.25
0.50
0.75
1.00
1.25
1.50
1.75
2.00
0.0
2.5
5.0
7.5
10.0
12.5
15.0
17.5
20.0
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
Pro forma net debt Ordinary dividend, proposed/paid Leverage net (net debt to EBITDA, pro forma)
62
Group Financials
Group EBITDA and
Group EBITDA margin
SEK million
Group CAPEX (BS) and CAPEX/Sales
SEK million
Group Net Sales
SEK million
ROCE (Normalized)
Percent
Group EBITDA margin
CAPEX/Sales
● Mobile
● Fixed telephony
● Fixed broadband
● Other
14%
16%
18%
20%
22%
24%
26%
0
500
1,000
1,500
2,000
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
0
2,000
4,000
6,000
8,000
10,000
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
0.0%
7.5%
15.0%
22.5%
30.0%
0
500
1,000
1,500
2,000
2,500
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
16%
21%
17% 17%
9%
0%
5%
10%
15%
20%
25%
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
63
Customer net intake
in thousands
-400
-200
0
200
400
600
800
1,000
1,200
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
● Total net intake
● Fixed telephony
● Mobile
● Fixed broadband
0
100
200
300
400
500
600
700
800
900
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
• In Q2 2013, the mobile customer stock was negatively impacted by a one-time adjustment*
of -844,000 customers (which is not reflected in the charts above)
Total net intake Net intake split
* “inactive” customers with only incoming calls to their mailbox will no longer be counted as active customers
64
Revenue development – Per segment
FX adjusted
SEK million
Mobile revenue Fixed broadband revenue
Fixed telephony revenue Other revenue
4,900
5,000
5,100
5,200
5,300
5,400
5,500
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
1,150
1,200
1,250
1,300
1,350
1,400
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
0
100
200
300
400
500
600
700
800
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
0
50
100
150
200
250
300
350
400
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
65
Revenue development – Mobile
FX adjusted
SEK million
3,377
3,590 3,496 3,497 3,674
656
675 888 736
837
1,098
1,044
1,080
858
867
5,130
5,310
5,464
5,091
5,377
0
1,000
2,000
3,000
4,000
5,000
6,000
Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
Underlying revenue Equipment revenue Operator revenue
Operator revenue -21%
Equipment revenue 28%
Underlying revenue 9%
Q2 2013 year-on-year growth
66
Agenda
About Q1 2013
Financial review
Concluding remarks
67
Concluding remarks
Strong customer intake in key markets
Good mobile growth development
Maintain focus on network roll-out and cost efficiency
68
Q&A
Tele2 q2 2013

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Tele2 q2 2013

  • 1. SECOND QUARTER 2013 Tele2 AB July 18, 2013
  • 2. 2 Agenda About Q2 2013 Financial review Concluding remarks
  • 3. 3 Tele2 Group Highlights Net mobile customer intake of 455 thousand leading to a total customer base of 15.1* million Total net sales amounted to SEK 7.5 billion and mobile net sales grew by 6% to SEK 5.4 billion EBITDA amounted to SEK 1.5 billion, equivalent to a margin of 20% Further investment to improve data network quality resulting in a total CAPEX level of SEK 902 million Customer intake Net sales EBITDA CAPEX *Method of calculation has changed for some markets
  • 4. Sweden  Build on increasing mobile demand from consumers and corporates  Continue with 4G roll-out supported by household / corporate fiber strategy  Ensure market share growth in predominantly B2B segment  Continue to build on shift from pay as you go to bucket price plans Focus Population 9.6 million Tele2 Sweden Home market and test bed for new services Represents 42% of total group net sales in Q2 2013
  • 5. 5  Mobile customer net intake was 20,000 customers of which postpaid was 15,000  Net sales amounted to SEK 3,139 million and EBITDA amounted to SEK 856 million  Mobile service revenue growth of 1%. Underlying mobile service net sales (ex. interconnect and hardware sales) increased by 4%  Mobile EBITDA growth of 19%, equaling a margin of 30% Q2 Financial Highlights Tele2 Sweden Mobile Fixed telephonyFixed broadband OtherCustomer base (left) Customer net intake (right) EBITDA margin (right)YoY net sales growth (right) SEK MillionSEK MillionThousands of customers EBITDA AND EBITDA MARGIN NET SALES AND YoY NET SALES GROWTH MOBILE CUSTOMER BASE AND CUSTOMER INTAKE -80 -40 0 40 80 3,000 3,250 3,500 3,750 4,000 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 -4% -2% 0% 2% 4% 0 1,000 2,000 3,000 4,000 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 0% 10% 20% 30% 40% 0 250 500 750 1,000 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
  • 6. 6 Q2 Operational Highlights Tele2 Sweden Tele2 – Residential  Tele2 stores roll-out – total 51 stores in Q2  Continue to build on shift from pay as you go to bucket price plans 2 Network Operations  Shared network on 2G activated in rest of Sweden in Q2  72% of handsets sold in Q2 4G enabled 4 Comviq  Comviq To Go national launch  4G router offer introduced  Pre-paid to post-paid migration 1 Customer Operations  Customer Operations reaches customer satisfaction of 77% in Q2 2013 6 Tele2 – Business  Tele2 Business #2 on the Swedish B2B market  Extended agreements with several clients such as SEB and Region Gotland 3 IT  Augmenting billing system and data warehouse  Platform for upsell of data successfully implemented 5
  • 7. 7 Sales channel expansion National launch of Comviq To Go - Over 100 stores in 50 cities nation-wide Tele2 Store #51 opened Q4 12 44 stores Q1 13 46 stores Q2 13 51 stores Q4 12 30 stores Q1 13 30 stores Q2 13 108 stores 1 2
  • 8. 8 Dual brand strategy keeps customers in Tele2 Sweden • Comviq external churn down 28% since launch of postpaid offering • Cannibalization between brands on postpaid offerings in line with expectations 0 20 40 60 80 100 120 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013 COMVIQ EXTERNAL CHURN Indexed -28% 1
  • 9. 9 Smartphone market development SMARTPHONE INSTALLED BASESALES OF TOP TEN MOBILE PHONES TELE2 SWEDEN (Q2 2013) 4G 2 4G 4G 4G 4G Note: Postpaid residential, quantity of handsets 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% SMARTPHONE INSTALLED BASE Smart Feature SHARE OF HANDSETS BEING 4G ENABLED TELE2 SWEDEN (Q2 2013) 4G enabled Not 4G enabled 4G enabled Not 4G enabled 45% excluding iPhone572% including iPhone5
  • 10. 10 Tele2 Business number 2 in the Swedish B2B market according to PTS  Launch of mobile soft switch delivers revenue growth in SME segment  International price plans targeting Nordic calls market well received  Continued intake of customers within large enterprise segment  Roaming packages driving voice and data usage when abroad 3
  • 11. 11 Source: Göteborgs Posten, PC för alla, Dagens Nyheter Great network 4
  • 12. 12 Tele2’s 4G network in Sweden – The fastest one in the world!? 0 5 10 15 20 25 Speed in Mbps Source: OpenSignal Global State of LTE Report – 2013 DOWNLOAD SPEED IN Mbps  According to OpenSignal’s Global State of LTE Report: “Sweden has the fastest LTE network, averaging 22.1 Mbps.”  In a test made by Bredbandskollen, the Swedish mobile customers get the fastest mobile surf when using Tele2’s 4G network 4
  • 13. 13 4G main source of data growth in Sweden 3G 4G 2G Jun-11 Jun-12Jan-12 Jan-13 MB Jun-13 4
  • 14. 14 IT summary 5 Billing systems transformation Data warehouse migration ongoing Data upsale platform implemented  Real time rating of data => real time upselling of data  Early statistics show that 35% of the customers reaching the bucket data limit chose to buy a new one, and it is a growing trend  Will deliver significant business benefits when implemented through enhanced customer experience  This will enable narrower segmentation of customers and campaign management  Will result in a quicker and better user experience for the customers through improved self-care  Will give sales organization higher flexibility when launching new offers Overall cost savings
  • 15. 15  Alignment toward Global standard (COPC) for high performance contact center management  Thorough review of all customer related processes, focus on:  Planning  Communication  Ivr setup  Support procedures  Go from technical/billing system to customer perspective  Agent soft skills Customer satisfaction 6 * Estimated for Q2 2013 END USER SATISFACTION 60% 65% 70% 75% 80% 85% 90% 95% 100% Q1 11 Q2 11 Q3 11 Q4 11 Q1 12 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 Sweden World Class Customer Satisfaction - Long Term Goal *
  • 16. 16 Tele2 Sweden forward looking statement The following assumptions should be taken into account when estimating the operational performance of the Swedish mobile operations in 2013:  Tele2 expects total revenue of between SEK 10,100 to 10,300 million  Tele2 expects EBITDA of between SEK 2,900 to 3,100 million
  • 17. Norway  Roll-out of the country’s 3rd mobile network including LTE/4G  Move from “pay-as-you-go” to bucket- price subscriptions  Drive prepaid to postpaid migration Focus Population 5 million Tele2 Norway Mobile operator #3 in Norway in terms of subscribers and revenue Represents 14% of total group net sales in Q2 2013
  • 18. 18 *Method of calculation has changed – Negative adjustment in MyCall SIM customer base was made Q2 Financial Highlights Tele2 Norway  Customer net intake was 18,000 customers  Tele2 Norway reported total net sales of SEK 1,052 million, of which SEK 989 million was mobile sales  Underlying mobile service revenue (excl. interconnect and hardware sales) increased by 13%  Tele2 Norway reached an EBITDA contribution of SEK 44 million, equaling an EBITDA margin of 4% percent Mobile Fixed telephonyFixed broadband OtherCustomer base (left) Customer net intake (right) EBITDA margin (right)YoY net sales growth (right) SEK MillionSEK MillionThousands of customers* EBITDA AND EBITDA MARGIN NET SALESCUSTOMER BASE AND CUSTOMER INTAKE -15 0 15 30 0 400 800 1,200 1,600 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 0 400 800 1,200 1,600 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 -5% 0% 5% 10% 15% -40 0 40 80 120 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
  • 19. 19 Q2 Operational Highlights Tele2 Norway Tele2 – Residential  Tele2 stores roll-out: 3 stores opened in Q2 - Strømmen - Bergen - Fredrikstad 1 Customer Operations  Customer Operations reaches customer satisfaction of 84% in Q2 2013 3 Network Operations  Roll-out on track  Upcoming frequency auction – Q4 2013  LTE/4G vendor selected 2
  • 20. 20 New distribution channel - own shops Opened 3 Tele2 stores in Norway during Q2:  Strømmen, Bergen and Fredrikstad  Satisfactory sales figures in all categories: subscriptions, handsets and accessories  In Fredrikstad, the number of subscriptions sold the first day was 75% higher than expected  Very good feedback from customers on NPS 1 «Great service, no buying pressure but good recommendations. Took his time with us and was very pleasant» Citation from customer at Strømmen Storsesenter
  • 21. 21 From pay-as-you-go to bucket price plans Bucket plan offering is a clear trend in several markets  The Norwegian mobile market is no exception  All main competitors on the Norwegian market have launched bucket prices for voice, SMS and data subscriptions  Tele2 Norway’s residential brands started offering bucket price subscriptions in May this year Tele2 Residential One Call FREE VOICE AND SMS COMPLEMENTED WITH DATA VOLUME-BASED TIERS 1 Source: Norwegian Post and Teletilsynet. Report: Det norske markedet for elektroniske kommunikasjonstjenester 2012
  • 22. 22 Network roll-out continues according to plan Strong focus on rolling out Norway’s third mobile newtork  Roll-out progressing according to plan  The target is to launch 1000 sites and build 750 sites in 2013 and then continue the expansion Focus on city and urban areas  LTE/4G roll-out initiated (contract signed with Ericsson)  The national auction for frequencies in the 800-, 900- and 1,800 MHz bandwidth is expected to take place in the beginning of December 2013 SITES READY 2 POPULATION COVERAGE 0 400 800 1,200 1,600 2,000 Oct-10 Dec-10 Feb-11 Apr-11 Jun-11 Aug-11 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13 Jun-13 30% 35% 40% 45% 50% 55% 60% 65% 70% 75% Q4 11 Q2 12 Q4 12 Q2 13
  • 23. 23  Alignment toward Global standard (COPC) for high performance contact center management  Review of customer related processes  Solid focus on soft skills via strengthened model for staff coaching and development Customer satisfaction 3 * Estimated for Q2 2013 END USER SATISFACTION 60% 65% 70% 75% 80% 85% 90% 95% 100% Q1 11 Q2 11 Q3 11 Q4 11 Q1 12 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 Norway World Class Customer Satisfaction - Long Term Goal *
  • 24. 24 Tele2 Norway forward looking statement The following assumptions should be taken into account when estimating the operational performance of the Norwegian mobile operations in 2013:  Tele2 expects total revenue of between SEK 4,200 to 4,300 million  Tele2 expects EBITDA of between SEK 70 to 80 million  Tele2 expects Cash flow Capex of between SEK 900 to 1,000 million
  • 25. Netherlands  Push 4G network roll-out  Maintain strong growth for the mobile operations  Increase new business in B2B  Extend FttX coverage to support existing fixed broadband business Focus Population 16.7 million Tele2 Netherlands Leading the group in B2B and making transition to full MNO Represents 18% of total group net sales in Q2 2013
  • 26. 26  Mobile net adds 49,000 customers, resulting in a total net intake of 29,000 customers  Net sales amounted to SEK 1,349 million of which SEK 417 million was mobile sales  Underlying mobile service revenue (excl. interconnect and hardware sales) increased by 81%  EBITDA was SEK 321 million resulting in an EBITDA margin of 24% Q2 Financial Highlights Tele2 Netherlands SEK MillionSEK MillionThousands of customers EBITDA AND EBITDA MARGIN NET SALES AND YoY NET SALES GROWTH MOBILE CUSTOMER BASE AND CUSTOMER INTAKE Mobile Fixed telephonyFixed broadband OtherCustomer base (left) Customer net intake (right) EBITDA margin (right)YoY net sales growth (right) -20% -13% -5% 3% 10% 0 400 800 1,200 1,600 Q2 12Q3 12Q4 12Q1 13Q2 13 -10% 0% 10% 20% 30% 40% -200 0 200 400 600 800 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 -40 -20 0 20 40 0 300 600 900 1,200 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
  • 27. 27 Tele2 – Business  Growth in Large Enterprise segment  Expansion of sales distribution in SME segment 3 Q2 Operational Highlights Tele2 Netherlands 4G Roll-out  Roll-out of nationwide 4G network starts in August  Secured vendors 1 Tele2 – Residential  High growth on mobile with focus on postpaid customers  Success in indirect retail segment 2 Network Operations  Leveraging on own national fiber network, by extending to FttX 4 Customer Operations  Increase in customer satisfaction 5
  • 28. 28 4G Network roll-out update 1 Network roll out starts in August  v Secured vendors for radio, core and IMS  vOur 4G network will contain 3,500-4,000 sites at completion  vWe will build a competitive high quality ‘4G-only’ network  v
  • 29. 29 * Source GFK Tele2 continues to out-grow the market since Q1 2012 NET ADDITIONS PER PROVIDER Strong growth continues in mobile A sustainable distribution channel within indirect retail has been built MARKETSHARE INDIRECT RETAIL SEGMENT* 2 Biggest retailers of Tele2 Additions(x1,000) Nov-12 May-13 Nov-12 May-13 Nov-12 May-13 Nov-12 May-13 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Tele2 KPN Vodafone T-Mobile0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Tele2 KPN Vodafone T-Mobile -120 -100 -80 -60 -40 -20 0 20 40 60 80 Q1 12 Q2 12 Q3 12 Q4 12 Q1 13 Tele2 KPN Vodafone T-Mobile
  • 30. 30 Large Enterprises Tele2 is gaining market share at the top end of the market SME segment New distributors give us access to 500 extra Points of Sale Fixed Mobile Convergence Increasing demand for our converged solutions Increase new business in B2B segment 3
  • 31. 31 Fiber pilot is successfully launched *Source: Telecompaper Quarterly net additions of top six broadband providers* (x1,000) FttH market NL shows high potential growth figures  FttH coverage in 2017 will be 48% homes passed  50% of the homes passed will be activated, what results in a potential market of 1.6 million connections In 2013 we launched a Pilot for FttH in NL  By the end of Q2 we signed up 3,500 customers  Results were successful to take the next step in building 100% coverage to FttH connected to our own fiber backbone 4
  • 32. 32 Customer satisfaction 5  Alignment toward Global standard (COPC) for high performance contact center management  Improvements in support routines needed  Structural approach to root cause elimination ongoing * Estimated for Q2 2013 END USER SATISFACTION 55% 60% 65% 70% 75% 80% 85% 90% 95% 100% Q1 11 Q2 11 Q3 11 Q4 11 Q1 12 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 Netherlands World Class Customer Satisfaction - Long Term Goal *
  • 33. 33 Tele2 Netherlands forward looking statement The following assumptions should be taken into account when estimating the operational performance of the Dutch mobile operations in 2013:  Expected revenue of SEK 1,600 to 1,700 million  Tele2 expects EBITDA of between SEK -50 to -75 million  Tele2 expects Cash flow Capex of between SEK 2,000 to 2,500 million, whereof licences for 4G/LTE SEK 1,400 million  The mobile operations should reach EBITDA break-even 3 years after the commercial launch of 4G/LTE services
  • 34.  Continued rapid market share growth in Kazakhstan  Efficiency improvements in Baltics  Growth and profitability improvements in Croatia  Ensure stable financial performance in Germany and Austria  Launch of mobile services in Germany Focus Central Europe and Eurasia Population 118 million Represents 25% of total group net sales in Q2 2013 Estonia 2%; Latvia 3%; Lithuania 4%; Croatia 4%; Kazakhstan 4%; Germany 3%; Austria 4%
  • 35. 35 Q2 Highlights Tele2 Germany and Tele2 Austria Tele2 Germany:  Mobile sales increased by 68% supported by the launch of mobile service under Tele2 brand on June 27th Tele2 Austria:  Stable EBITDA performance helped by improved result from Residential business  Tele2 Austria will maintain its focus to accelerate growth in B2B TELE2 GERMANY EBITDA AND EBITDA MARGIN TELE2 AUSTRIA EBITDA AND EBITDA MARGIN EBITDA margin (right) EBITDA (left) EBITDA margin (right) EBITDA (left) SEK Million SEK Million 0% 10% 20% 30% 40% 0 30 60 90 120 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 0% 10% 20% 30% 40% 0 30 60 90 120 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
  • 36. 36 Tele2 Germany mobile service launch Consolidation and profitability Launch of Fixed-via-Mobile Mobile service provider launch 2010 2011 20122009 2013 Fixed-line customers Mobile customers June 27, 2013 Service provider setup explained  Service provider contract with E-Plus  No large investment risk  No mobile network elements  Extension of existing service provider infrastructure
  • 37. 37 Our product proposition  Large addressable segment of voice-only users (~40m)  Two initial products:  “All net voice flat” as anchor product  Data & SMS options for cross- and up-sell  Best price, no worries on cost or limitations, easy-to-use  Flat fee to fixed and mobile voice calls  € 9.95* / 14.95*  SMS Option € 5.00  Flat fee to fixed and mobile voice calls  Internet (500MB @ 7.2Mbit/s)  € 14.95* / 19.95*  SMS Option € 5.00 * Lower price given is promotional pricing for the first 12 months of the contract. Minimum binding period 24 months. Mobile service provider launch
  • 38. 38 0 250 500 750 1,000 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 Q2 Highlights Tele2 Estonia, Latvia and Lithuania Thousands of customers SEK Million % Tele2 Estonia:  Intensive price competition  Revenue and EBITDA negatively affected by reduced MTR rates  Focus on efficiency and cost reduction Tele2 Latvia:  Stable and strong financial performance at 32% EBITDA margin in Q2  Tough market environment enhances the importance of defending Tele2 price leadership perception  Focus on efficiency and cost reduction Tele2 Lithuania:  Tele2 is the largest mobile operator in terms of revenue market share  Strong financial performance with 41% EBITDA margin in Q2 CUSTOMER INTAKE NET SALES AND YoY NET SALES GROWTH EBITDA MARGIN 6% -14% -27% Lithuania LatviaEstonia Lithuania LatviaEstonia % YoY net sales growth Lithuania LatviaEstonia -20 -5 10 25 40 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 0% 10% 20% 30% 40% 50% Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
  • 39. 39 Q2 Highlights Tele2 Croatia  Positive net intake in postpaid and prepaid segments, total mobile net intake 13,000 in Q2  Revenue development of -1%  Positive EBITDA margin development; reaching 7% in Q2, however still not at satisfactory levels CUSTOMER BASE AND CUSTOMER INTAKE Thousands of customers Customer net intake (right) Customer base (left) SEK Million NET SALES AND YoY NET SALES GROWTH YoY net sales growth (right) Net sales (left) EBITDA AND EBITDA MARGIN SEK Million EBITDA margin (right) EBITDA (left) -60 -40 -20 0 20 40 60 0 250 500 750 1,000 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 -10% -3% 5% 13% 20% 0 125 250 375 500 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 0% 3% 6% 9% 12% 0 15 30 45 60 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
  • 40. 40 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Q1 11 Q3 11 Q1 12 Q3 12 Q1 13 Tele2 T-Mobile VIPnet Overview of the Croatian mobile market MOBILE REVENUE MARKET SHARE Positive Tele2 revenue market share growth through price leadership, but too slow CAGR 10.6% 17.1%
  • 41. 41 *Method of calculation has changed Q2 Financial Highlights Tele2 Kazakhstan  Mobile customer intake of 309,000 in Q2  Mobile net sales grew by 46% and amounted to SEK 333 million  Underlying mobile service revenue (excl. Interconnect and hardware sales) increased by 64%  Network roll-out to reach same capabilities as competition CUSTOMER BASE* AND CUSTOMER INTAKE Thousands of customers Customer base (left) Customer net intake (right) SEK Million NET SALES AND YoY NET SALES GROWTH YoY net sales growth (right) Net sales (left) EBITDA AND EBITDA MARGIN SEK Million EBITDA margin (right) EBITDA (left) -100% -75% -50% -25% 0% -160 -80 0 80 160 Q2 12Q3 12Q4 12Q1 13Q2 13 0 250 500 750 1,000 0 1,000 2,000 3,000 4,000 Q2 12Q3 12Q4 12Q1 13Q2 13 0% 125% 250% 375% 500% 0 75 150 225 300 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13
  • 42. 42 Customer Operations  Customer satisfaction rate above target 3 Q2 Operational Highlights Tele2 Kazakhstan Tele2 Mobile Market  Increasing revenue market share  Continue network roll-out 1 Financial Development  On track for EBITDA break-even 2H 2013  Continuous growth of data revenues 2
  • 43. 43 Overview of the Kazakh mobile market MOBILE REVENUE MARKET SHARE Positive revenue market share growth driven by Tele2’s aggressive offers, increased network coverage and growing brand awareness 1 TELE2 POPULATION COVERAGE CAGR 202% 80% 82% 84% 86% 88% 90% Q1 13 Q2 13 0% 20% 40% 60% 80% 100% Q1 11 Q3 11 Q1 12 Q3 12 Q1 13 Tele2 Beeline K'cell/Activ Dalacom/Pathword 80% 82% 84% 86% 88% 90% Q1 13 Q2 13 Population coverage Q4 13 Worst case Target Q4 13 80% 82% 84% 86% 88% 90% Q1 13 Population coverage Q4 Target Q4 13 8.5%
  • 44. 44 On track for EBITDA break-even 2H 2013 TRAFFIC DEVELOPMENT, INCOMING MINUTES FROM OTHER NETWORKS IN % OF OUTGOING MINUTES GM1% MARGIN DEVELOPMENT Improved GM1% due to lower interconnect levels 2 0% 10% 20% 30% 40% 50% 60% 70% 1201 1202 1203 1204 1205 1206 1207 1208 1209 1210 1211 1212 1301 1302 1303 1304 1305 1306 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 1201 1202 1203 1204 1205 1206 1207 1208 1209 1210 1211 1212 1301 1302 1303 1304 1305 1306 Growing market share results in increased share of incoming minutes from other networks in % of outgoing minutes 84% YoY growth 21% YoY growth
  • 45. 45 Healthy growth of data revenues DATA REVENUE AS SHARE OF SERVICE REVENUE* DEVELOPMENT Increasing part of revenues generated by growth in data usage as Tele2 has attractive offers for data users and the good quality 3G network 2 *Excluding interconnect and equipment sales 57% YoY growht 0% 20% 40% 60% 80% 100% 1202 1204 1206 1208 1210 1212 1302 1304 1306 DATA OTHER 24.3%
  • 46. 46 Customer satisfaction 3  Alignment toward Global standard (COPC) for high performance contact center management  Focus on end-to-end process for inhouse staff management (e.g. from processes for recruiting to scheduling)  Cross organizational incentives linked to customer service performance (from top management to service center staff) END USER SATISFACTION 60% 65% 70% 75% 80% 85% 90% 95% 100% Q2 11 Q3 11 Q4 11 Q1 12 Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 Kazakhstan World Class Customer Satisfaction - Long Term Goal
  • 47. 47 Tele2 Kazakhstan forward-looking statement The following assumptions should be taken into account when estimating the operational performance of the Kazakh mobile operations in 2013:  Tele2 expects total revenue of between SEK 1,450 to 1,550 million (earlier 1,700 to 1,800)  Tele2 expects EBITDA of between SEK -100 to -200 million  Tele2 expects Cash flow Capex of between SEK 550 to 650 million
  • 48. 48 Corporate Responsibility - A natural way of doing business Tele2 conducted Sweden’s first Corporate Responsibility Capital Market Day on April 9 2013 Tele2 one of Nordea’s Swedish Stars  Thanks to its structured and efficient CR work Nordea’s Swedish Stars funds approved Tele2 as being a good Environment Social Governance (ESG) investment  ”… and Tele2 are companies that show concrete improvements and also a willingness to go further.” Almedalen 2013  Participation in the seminar 'Sustainable growth in corrupt markets - Is it possible?' ”Being a responsible challenger means to us that we keep track of our impact and conduct business in a way that strives to maximize positive and minimize negative impact.” ”Corporate responsibility should not be a surface, it should be a mindset for all our employees in Tele2’s entire footprint.”  At Tele2 we take our CR work, including anti- corruption, very serious and apply a 'zero tolerance', for fraud and corruption ”Regardless of all clear guidelines and control systems, we have to be prepared that something might go wrong. Increased knowledge about what that might cost us – not just in terms of lost image but also in terms of lost business - makes it more obvious what to do or where to invest to balance risk.”
  • 49. 49 Agenda About Q2 2013 Financial review Concluding remarks
  • 50. 50 Group result Q2 2013 SEK million Q2 2013 Q2 2012 ▲% Net sales 7,476 7,787 -4.0% EBITDA 1,518 1,519 -0.1% EBITDA margin (%) 20.3% 19.5% 0.8% Depreciation & associated companies -810 -989 -18.1% Depreciation ofnet sales (%) -10.8% -12.7% 1.9% One-off items 3 -18 EBIT 711 512 38.9% Normalized EBIT 708 530 33.6% Normalized EBIT margin (%) 9.5% 6.8% 2.7% Financial items -150 -178 Taxes -234 -121 Net profit from continuing operations 327 213 53.5% Discontinued operations 13,256 637 Net profit 13,583 850 1498.0%
  • 51. 51 Group result YTD SEK million YTD 2013 YTD 2012 FY 2012 ▲% Net sales 14,774 15,220 30,742 -2.9% EBITDA 3,006 3,025 6,240 -0.6% EBITDA margin (%) 20.3% 19.9% 20.3% 0.5% Depreciation & associated companies -1,630 -1,950 -3,707 -16.4% Depreciation ofnet sales (%) -11.0% -12.8% -12.0% 1.9% One-off items 5 -17 -558 EBIT 1,381 1,058 1,975 30.5% Normalized EBIT 1,376 1,075 2,533 28.0% Normalized EBIT margin (%) 9.3% 7.1% 8.2% 2.3% Financial items -267 -262 -553 Taxes -434 -319 -446 Net profit from continuing operations 680 477 976 42.6% Discontinued operations 13,912 1,242 2,288 Net profit 14,592 1,719 3,264 748.9%
  • 52. 52 Currency movements YTD EUR/EUR pegged currencies represent 39% of external sales and 46% of EBITDA -8% -7% -6% -5% -4% -3% -2% -1% 0% 1% 2% 3% EUR KZT NOK Average YTD 2013 vs. average YTD 2012 Fixing rate June 30, 2013 vs. December 31, 2012
  • 53. 53 Depreciation Change year-on-year for Q2 • Reduction in Sweden: SEK -74 million, mainly due to fully depreciated assets related to GSM network in Q2 2012 • Reduction in Kazakhstan of SEK -30 million • Reduction in the Baltics of SEK -58 million Depreciation and Depreciation as a percentage of net sales SEK million 10.0% 11.0% 12.0% 13.0% 14.0% 0 300 600 900 1,200 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13 Depreciation Depreciation of net sales (%)
  • 54. 54 Financial items SEK million Financial items in income statement Q2 2013 Q2 2012 YTD 2013 YTD 2012 FY 2012 Interest income/costs -48 -148 -178 -244 -494 Exchange rate differences, external -1 10 14 -7 -20 Exchange rate differences, intragroup -62 4 -25 72 116 Other financial items -39 -44 -78 -83 -155 Total -150 -178 -267 -262 -553 Financial items in cash flow statement Q2 2013 Q2 2012 YTD 2013 YTD 2012 FY 2012 Excluding Russia Interest paid -50 -53 -155 -109 -292 Russia Interest paid - -122 -69 -125 -376 Total Interest paid -50 -175 -224 -234 -668
  • 55. 55 Taxes SEK million • Deferred tax assets year to date amounted to SEK 3.2 billion (December 2012: SEK 4.3 billion) Taxes in income statement Q2 2013 Q2 2012 YTD 2013 YTD 2012 FY 2012 Normal -234 -121 -434 -319 -609 One-off - - - - 163 Total -234 -121 -434 -319 -446 Taxes in cash flow statement Q2 2013 Q2 2012 YTD 2013 YTD 2012 FY 2012 Excluding Russia Normal -7 -18 -162 -52 -110 One-off - - - - - -7 -18 -162 -52 -110 Discontinued operations Russia - -94 -177 -262 -879 Total -7 -112 -339 -314 -989
  • 56. 56 Cash flow SEK million Q2 2013 Q2 2012 YTD 2013 YTD 2012 FY 2012 OPERATING ACTIVITIES Cash flow from operations, excl. taxes and interest 1,481 2,734 4,229 5,320 10,794 Interest paid -50 -175 -224 -234 -668 Taxes paid -7 -112 -339 -314 -989 Change in working capital -63 -257 -730 -686 -458 Cash flow from operating activities 1,361 2,190 2,936 4,086 8,679 INVESTING ACTIVITIES CAPEX -905 -1,417 -3,366 -2,247 -4,609 Cash flow after CAPEX 456 773 -430 1,839 4,070 Shares and other financial assets 17,400 -5 17,296 -203 -215 Cash flow after investing activities 17,856 768 16,866 1,636 3,855
  • 57. 57 Cash flow excl. Russia SEK million Q2 2013 Q2 2012 YTD 2013 YTD 2012 FY 2012 OPERATING ACTIVITIES Cash flow from operations, excl. taxes and interest 1,481 1,534 3,044 3,051 6,065 Interest paid -50 -53 -155 -109 -292 Taxes paid -7 -18 -162 -52 -110 Change in working capital -63 -308 -514 -704 -696 Cash flow from operating activities 1,361 1,155 2,213 2,186 4,967 INVESTING ACTIVITIES CAPEX -905 -916 -3,050 -1,503 -3,283 Cash flow after CAPEX 456 239 -837 683 1,684 Shares and other financial assets -4 -5 -5 -203 -215 Cash flow after investing activities 452 234 -842 480 1,469
  • 58. 58 Pro forma financial debt profile Sources of funding SEK billion 16.9 15.2 14.9 15.8 8.1 -2.5 0.0 2.5 5.0 7.5 10.0 12.5 15.0 17.5 20.0 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13 Revolving Credit Facility Russian bond Commercial paper Swedish bond Norwegian bond Other financing Put option Kazakhstan Cash Pro forma net debt
  • 59. 59 Debt maturity and currency profile Debt maturity profile Gross debt SEK 8.9 billion (incl. unutilized SEK 19.4 billion) Debt currency profile Gross debt SEK 8.9 billion 3.6 1.4 2.1 1.7 0.1 SEK incl. FX swap NOK EUR incl. FX swap KZT USD 2.0 1.1 1.2 0.1 3.7 0.8 0 2 4 6 8 10 12 14 16 2013 2014 2015 2016 2017 2018< Bonds Commercial paper Other bank loans Put option, fin.lease and other Unutilized
  • 60. 60 Tele2 in Debt Capital Markets * Fixing rate June 30, 2013 *Instrument Date of issue Maturity date Volume in MSEK NOK Bond 5yr 20/02/2012 24/02/2017 1,000 MNOK 1,112 NOK Bond 3yr 20/02/2012 24/02/2015 300 MNOK 334 SEK Bond 08/05/2012 17/05/2017 1,500 MSEK 1,500 SEK Bond 08/05/2012 15/05/2017 800 MSEK 800 SEK PP Bond 27/09/2012 27/03/2014 500 MSEK 500 SEK PP Bond 06/12/2012 06/03/2015 750 MSEK 750 SEK PP Bond 03/01/2013 3 months rolling 500 MSEK 500 SEK PP Bond 18/02/2013 18/02/2020 250 MSEK 250 SEK CP on-going within 1yr 600 MSEK 600 Total 6,346 *
  • 61. 61 Debt position and ratio Pro forma net debt / EBITDA 12 m rolling SEK billion / Ratio 16.9 15.2 14.9 15.8 8.1 3.2 3.2 0.00 0.25 0.50 0.75 1.00 1.25 1.50 1.75 2.00 0.0 2.5 5.0 7.5 10.0 12.5 15.0 17.5 20.0 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13 Pro forma net debt Ordinary dividend, proposed/paid Leverage net (net debt to EBITDA, pro forma)
  • 62. 62 Group Financials Group EBITDA and Group EBITDA margin SEK million Group CAPEX (BS) and CAPEX/Sales SEK million Group Net Sales SEK million ROCE (Normalized) Percent Group EBITDA margin CAPEX/Sales ● Mobile ● Fixed telephony ● Fixed broadband ● Other 14% 16% 18% 20% 22% 24% 26% 0 500 1,000 1,500 2,000 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13 0 2,000 4,000 6,000 8,000 10,000 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13 0.0% 7.5% 15.0% 22.5% 30.0% 0 500 1,000 1,500 2,000 2,500 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13 16% 21% 17% 17% 9% 0% 5% 10% 15% 20% 25% Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
  • 63. 63 Customer net intake in thousands -400 -200 0 200 400 600 800 1,000 1,200 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13 ● Total net intake ● Fixed telephony ● Mobile ● Fixed broadband 0 100 200 300 400 500 600 700 800 900 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13 • In Q2 2013, the mobile customer stock was negatively impacted by a one-time adjustment* of -844,000 customers (which is not reflected in the charts above) Total net intake Net intake split * “inactive” customers with only incoming calls to their mailbox will no longer be counted as active customers
  • 64. 64 Revenue development – Per segment FX adjusted SEK million Mobile revenue Fixed broadband revenue Fixed telephony revenue Other revenue 4,900 5,000 5,100 5,200 5,300 5,400 5,500 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13 1,150 1,200 1,250 1,300 1,350 1,400 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13 0 100 200 300 400 500 600 700 800 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13 0 50 100 150 200 250 300 350 400 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13
  • 65. 65 Revenue development – Mobile FX adjusted SEK million 3,377 3,590 3,496 3,497 3,674 656 675 888 736 837 1,098 1,044 1,080 858 867 5,130 5,310 5,464 5,091 5,377 0 1,000 2,000 3,000 4,000 5,000 6,000 Q2'12 Q3'12 Q4'12 Q1'13 Q2'13 Underlying revenue Equipment revenue Operator revenue Operator revenue -21% Equipment revenue 28% Underlying revenue 9% Q2 2013 year-on-year growth
  • 66. 66 Agenda About Q1 2013 Financial review Concluding remarks
  • 67. 67 Concluding remarks Strong customer intake in key markets Good mobile growth development Maintain focus on network roll-out and cost efficiency