1. Delivering E-Government Services in
the Economic Crisis
Session:
“The Malmö Declaration:
Collaboration as an Implementation Driver”
Mr. Yih-Jeou Wang
Head of Unit – E-Government
yih-jeou.wang@oecd.org
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2. Stimulus Packages 2009-2010
Australia 2.6
Poland 1.3
Canada 1.3
Mexico* 1.1
Korea 0.9
Denmark 0.8
Germany 0.8
Spain 0.7
Luxembourg 0.7
New Zealand 0.6
Portugal 0.4
Finland 0.3
USA 0.3
Japan 0.3
Sweden 0.3
Norway* 0.3
Czech Rep 0.2
France 0.2
UK 0.1
Austria 0.1
Belgium 0.1
Switzerland 0.0
Slovak Rep 0.0
Netherlands 0.0
Italy 0.0
Hungary 0.0
-0.2 Ireland
-1.7 Island
-2 -1.5 -1 -0.5 0 0.5 1 1.5 2 2.5 3
Source: Policy Responses to the Economic Crisis: Investing in Innovation for Long-Term Growth,
June 2009, OECD, Paris, France. Figure 20, page 20.
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3. Drivers for Innovation and
Economic Growth?
• Financial, economic, and social crisis
• Economic recovery and fiscal sustainability
• Strengthening core values in the public sector
(efficiency, fairness, equity)
• ICT as enabler and driver for public sector and
service innovation
• Strong political and managerial leadership –
achieving longer-term sustainability
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4. Public Sector Transformation
as part of Economic Recovery
• Maximise efficiency and effectiveness
• Achieving coherent and simple public services
• Strengthening trust in government using the
“ITARI principle”:
– Integrity
– Transparency
– Accountability
– Responsiveness
– Inclusiveness
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5. E-Government in formal
Crisis Response Packages
Countries
E-Government is a part of the Austria, Iceland, Ireland, Germany,
national crisis response Japan, Korea, Luxembourg,
Netherlands, New Zealand, Norway,
Slovenia*, Sweden, Switzerland,
United Kingdom, United States.
E-Government is not part of the Australia, Belgium, Czech Republic,
national crisis response Denmark, Hungary, Slovak Republic,
Spain, Turkey.
* Accession country to the OECD.
Source: OECD, 2009. Updated December 2009
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6. Key Outcomes
Expected key outcomes Countries
Cutting costs in government budgets. Australia, Iceland, Japan.
Improve efficiency and Australia, Austria, Belgium, Czech Republic,
Denmark, Hungary, Iceland, Germany, Ireland,
effectiveness/Increase productivity. Japan, Korea, the Netherlands, New Zealand,
Slovenia*, Spain, Switzerland, United Kingdom,
United States.
Administrative burden reductions. Czech Republic, Germany, Hungary,
Luxembourg, the Netherlands, Slovenia*, Spain,
Switzerland.
Improved coherency and quality of Austria, Belgium, Czech Republic, Hungary,
Ireland, Luxembourg, the Netherlands, Norway,
public service delivery. Switzerland, United Kingdom.
Transparency, accountability and Korea, United Kingdom, United States.
citizen participation.
Stimulating the private sector through Germany, Korea, Spain.
public sector spending on ICT.
"Green IT" goals Germany, Luxembourg.
* Accession country to the OECD.
Source: OECD, 2009. Updated December 2009.
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7. OECD Work on E-Government
• Framework for E-Government Studies
– e-Government for Better Government, OECD 2004
ww
– The e-Government Imperative, OECD 2003
– Rethinking e-Government Services: User-Centred Approaches (2009)
w
– E-Government Partnerships across Levels of Government (forthcoming 2010)
.oe
• Policy Briefs
c
– The e-Government Imperative: Main Findings
db
– E-Government in Finland: An Assessment
– The Hidden Threat to E-Government
oo
– Checklist for E-Government Leaders
ks
– Engaging Citizens Online for Better Policy-Making
ho
• Country Studies – Peer Reviews
– 2003 – 2008:
p.o
Finland (2003), Mexico (2004), Norway (2005), Denmark (2006), Hungary(2007),
Netherlands (2007), Turkey (2007), Belgium (2008), Ireland (public service, 2008), Portugal
rg
(adm.simpl. and e-gov., 2008)
– 2009-2010: Greece (public management), Finland (public management), Denmark
• Thematic Studies
– Benefits Realisation Management, OECD 2007.
– E-Government as a Tool for Transformation, OECD 2007.
– An Economic Framework to Assess the Costs and Benefits of Digital Identity Management
Systems for e-Government Service (forthcoming 2010)
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