Software Product User Manuals are essential for any product. With users and customers spending a large portion of their time on mobile devices, is it now necessary to ensure that software help is provided and optimised for viewing on the mobile devices? Does it add any value? What are the challenges in providing help content on mobile devices.
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Should Software Product Developers Provide Access to User Manual / Documentation on Mobile Devices
1. Accessing User Manuals
on MOBILE DEVICES
A DISCUSSION ABOUT DELIVERING POST-SALE PRODUCT
INFORMATION TO CUSTOMERS
2. Mobile Devices
Smart Phones
• Calls, Texts, Games, Internet, Social Networking
Phablets
• Social Networking, Work, Games, Calls
Tablets
• Social Networking, Video Calls, Videos, Games, Books
E-Book Readers
• Books, Internet
3. Types of User Documents Relevant on
Mobiles
User Manuals
Tutorials
Reference Guides
4. Need for product help on mobile devices
You are on the move with no access to a desktop or laptop
You do not have locally saved the support documents on the
desktop or laptop
You need to refer to help and provide guidance over a call to
someone
You are on a field visit and quickly need to provide tech help to a
customer
6. Hurdles to Delivering Help Content on
Mobiles
Technical documentations are huge in volume and can consume a
huge chunk of of mobile device network data
Existing product help document formats may not be supported on
mobile devices
Documents not optimized for viewing on mobile devices
Small screens of the mobile devices hinders viewing documents,
often requiring zooming in & out to see images clearly
7. Some Ideas to Make it Work
Content optimization for viewing on mobile devices
Publish documents in mobile device friendly formats
Prepare easy to navigate HTML based documents for
viewing on mobile devices
Compress content to reduce mobile data usage
Create help user interface optimized for mobile devices
8. Your Thoughts
What are your thoughts regarding this?
What do you think is a good way to present the
help content on mobile devices?
Please share your comments below.
Thank you.