Learn from the over 500 librarians who contributed to TechSoup's MaintainIT Project. Tips, techniques, and know-how on keeping public computers supported were shared, and many virtual pats on the back in between! (original airdate: April 22, 2009)

1. MaintainIT Project Celebration!

3. Where are you from? Click the arrow tool at left, then click your location on the map.

4. REACH MaintainIT Project 101 www.techsoup.org + --------------------------------------------------------------------------------------------------------------------------------------------- = www.maintainitproject.org

5. Terri Crawford Director, Watonga Public Library, Watonga, OK From the first… You’re all superstars! to the last… Carolyn Coulter IT Officer, Pikes Peak Library Dist. Colorado Springs, CO MaintainIT Contributors

6. REACH … to everyone in between! Cathy Smothers Decatur Public Library AL Charlene Rutherford Lena Cagle Public Library AL Dawn Estes Faulkville Public Library AL Dianne Ballantine Auburn Public Library AL Evi Jones Cheaha Regional Library AL Jaunita Owes Montgomery City-County Public Library AL Jennifer Wilkins Collinsville Public Library AL Jim Buston Auburn Public Library AL Karen Chambers Woodville Public Library AL Marian Wynn Geneva Public Library AL Nancy Sanford Florence-Lauderdale Public Library AL Rick Moody Birmingham Public Library AL Sam Jackson Montgomery City-County Public Library AL Susan Collins Decatur Public Library AL Tina Nolen Ashland City Public Library AL Mindy Farley Barton Public Library AR Kim Paterson SE Arkansas Regional Library AR Aimee Fifarek Scottsdale Public Library AZ Gil Harper Colorado River Indian Tribe AZ Jeff Scott Casa Grande Public Library AZ Linda Curtis Navajo Nation Library AZ Phil Hollister Mohave County Library District AZ Robin Maly Alpine Public Library AZ Stephanie Gerding Library Consultant AZ Aaron Markovits Kern Assistive (CTC) CA Alan Bern Berkeley Public Library CA Andrea Wilson Plumas County Library CA Carla Lehn California State Library CA Charlene Stearns Humboldt County Library CA Claire Stafford Madelyn Helling Library CA Connie Barrington Imperial County Free Library CA Darla Wegener Lincoln Public Library CA David Mensch Kern Assistive (CTC) CA Deborah Janzen Fresno County Public Library CA Donna Kerr Mendocino County Library CA Eliza Wingate Mendocino County Library CA Elizabeth Kelly Shasta Public Library CA Eric Brooks Placer County Library CA Jeff Hawkins Lassen Library CA Kari Piazza Shasta County Library CA KG Ouye City of San Mateo Public Library CA Kitty Yancheff Humboldt County Library CA Kristen Freeman Humboldt County Library CA Laura Ashkin Plumas County Library CA Linda Hale Plumas County Library CA Loren MccRory Yuba County Library CA Margaret Miles Plumas County Library CA Marilyn Cochran Orland Free Library CA Mark Parker Placer County Library CA Mary Ann Trygg Nevada County Library CA Michael Hedley Rural Human Services, Inc. (CTC) CA Monica Schultz San Mateo County Library CA Nichol Lusk Banning Library District CA Pat Furr Computers for Classrooms (CTC) CA Robyn Holden Mendocino County Library CA Ronda Wittenberg Humboldt County Library CA Sandra Orozco Great Valley (CTC) CA Sandra Tauler Camarena Memorial Library CA Silvia Urena San Mateo County Library CA Stephanie Beverage Orange County Public Library CA Steve Hill Rural Human Services, Inc. (CTC) CA Tasneem Watts Anaheim Public Library CA Thomas Edelbute Anaheim Public Library CA Tony Fleming Eastmont Computing Center (CTC) CA Wanda Heath-Grunder Plumas County Library CA Wayne Miller Imperial County Free Library CA Daniel Griffin Userful Corporation Canada Manisha Khetarpal Swift Current Branch Library Canada Jesse Weaver John C. Fremont Library District CO Kieran Hixon John C. Fremont Library District CO Ross Callender Colorado Library Consortium CO Cathy Ahern Russell Library CT Jane Gallagher Middlebury Public Library CT Lou Leveillee Killingly Public Library CT Roxann Riksin DiMenna-Nyselius Library CT Thomas Sweda Bibliomation, Inc. CT Anne Rice Monroe County Public Library FL Bonnie Tollefson Levy County Public Library System FL Carrie McBee Polk County Cooperative FL Cathy Dombroski Hart Memorial Central Library FL Chad Mairn West St. Petersburg Community Library FL Dan Lhotka FL Dept of State Div of Library & Information Svcs FL Don Rhodes Holmes County Public Library FL Dorothy Williams Vernon Public Library FL Gladys Roberts Polk County Library Cooperative FL Jan Setzekorn United Methodist Cooperative Ministries FL Karen Bryant Calhoun County Public Library FL Karen Schneider College Center for Library Automation FL Karen Southwell Panhandle Public Library Cooperative FL Marti Lane United Methodist Cooperative Ministries FL Micheal Fettes Alachua County Library District FL Rhonda Hawley Polk County Cooperative FL Rita Maupin Calhoun County Public Library FL Robin Henderson Monroe County Public Library FL Ron Disbrow Martin County Library FL Sherry Millington Suwannee River Regional Library FL Steve Hurd Three Rivers Regional Library System FL Sylvie Szafranski Martin County Library FL Vic Nunez Bartow Public Library FL Faye Lewis De Soto Trail Regional Library GA J. Sara Paulk Fitzgerald-Ben Hill County Library GA Jarvis Sims Hall County Library System GA Rhonda Bartlett Lake Blackshear Regional Library GA Sara Paulk Fitzgerald-Ben Hill County Library GA Valerie Stroylis Lake Blackshear Regional Library GA Becky Heil Dubuque County Library IA Denise Levenhengen John C. Clegg Public Library IA Louise Alcorn West Des Moines Public Library IA Annie Adamson Caldwell Public Library ID Jan Wall Idaho Commission for Libraries ID Jane Somerville Stanley Library ID Karen Pettinger Portneuf District Library ID Margaret Patterson Elk River District Library ID Sherrilyn Bair Snake River School Community Library ID Alex Vancina New Lenox Public Library IL Ann Higgins Neighborhood Network Center IL Don Samuelson Consultant (CTC) IL Dorla Bonner Neighborhood Network Center IL Gerald Weston Neighborhood Network Center IL Sarah McElfresh North Madison County Public Library IN Jamie Kelley Marysville Public Library KS Ken Werne Johnson County Library KS Kim Priest Mary Cotton Public Library KS Monique Sendze Johnson County Library KS Sharon Moreland Tonganoxie Public Library KS Leeann Jessee Adair County Public Library KY Michelle Foster Boone County Public Library KY Terry Caudle Madisonville Public Library KY Alice P. Weiss St. John the Baptist Parish Library LA Alice Weiss St. John the Baptist Parish Library LA Aline Hebert Pointe Coupee Parish Library LA Delbert Terry Bossier Parish Library LA Elisabeth Conrad New Orleans Public Library LA Gary Davis Jefferson Davis Parish Library LA Jaketha Farmer Bossier Parish Library LA Josh LeBlanc Jackson Parish Library LA Lyle Jacobs Acadia Parish Library LA Robin Toms Jackson Parish Library LA Sara Taffae State Library of Louisiana LA Claire Murray CTC Cyber Café Maiden Square MA Danielle Martin CTC VISTA Project MA Judith Webster Charles River Public Internet Center (CTC) MA Lisa Wenner Meekins Public Library MA Margaret Perkins Holliston Public Library MA Sia Stewart Kingston Public Library MA Tim Kelley Oxford Public Library MA Barbara L. Keef Windham Public Library ME Cara Sawyer Cherryfield Public Library ME Carolyn Paradise Casco Public Library ME Cheryl Hansen Charlton Public Library ME Janet McKenney Maine State Library ME John Clark Hartland Public Library ME Kristi Bryant Wells Public Library ME Linda Lord Maine State Library ME Lisa Prolman Greenfield Public Library ME Lisa Shaw Turner Memorial Library ME Lisa Shaw Mark and Emily Turner Memorial Library ME Richard Boulet Blue Hill Public Library ME Allison Brueckner Dexter District Library MI Amber Allard Spies Public Library MI Anton Pintar Calumet Public School Library MI Cheryl Hoffman Spies Public Library MI Deb Oyler Calumet Public School Library MI Jean Montgomery Upper Peninsula Region of Library Cooperation MI Jim Curtis Portage Lake District Library MI Kevin Smith Cass District Library MI Nancy Robertson Library of Michigan MI Sheryl Mase Library of Michigan MI Suzanne Dees Superiorland Library Cooperative MI Travis Busler Chippewa River District Library MI Valerie Meyerson Meyerson Charlevoix Public Library MI Virginia Roberts Suttons Bay Area Public Library MI Jay Roos Great River Regional Library MN Jolene Seibel Thief River Falls Library MN Paul Ericcson Bemidji Public Library MN Chris Beyerl Redwood Falls Public Library MN Chris Magnusson Hibbing Public Library MN Kathy Fredette Lake Agassiz Regional Library MN Paul Ericcson Bemidji Public Library MN Shaw Simonsen Barnesville Library MN Robin Hastings Missouri River Regional Library MO Janet Nail Yazoo Library Association MS Paul Cartwright Yazoo Library Association MS Bret Fisher Flathead County Library MT Bridgett Johnson Lewistown Public Library MT Dawn Kingstead Glendive Public Library MT Lynn Hackman Glendive Public Library MT Lynne Puckett Parmly Billings Library MT Matt Beckstrom Lewis and Clark Library MT Michelle Fenger Ronan City Library MT Pam Henley Bozeman Public Library MT Renee Goss Sidney County Library MT Renee McGrath North Valley Public Library MT Rick Waltenbaugh Lewistown Public Library MT Stef Johnson Flathead County Library MT Kelly Czrnecki Public Library of Charlotte and Mecklenburg County NC Lisa Sheffield Transylvania County Public Library NC Lori Reed Public Library of Charlotte & Mecklenburg County NC Burnell Rosenquist Divide County (CTC) ND Priscilla Backstrom Maddock Community Library ND Gretchen Healy Little Priest Library NE Karen Mier Baright Public Library NE Lesley Kimball Wiggin Memorial Library NH Cynthia Lambert New Brunswick Public Library NJ Margaret Neill Las Cruces Public Library NM Anne Lefkofsky New Mexico State Library NM Barbara Stewart Capitan Public Library NM Margaret Neill Las Cruces Public Library NM Phyllis Reed Ruidoso Public Library NM Kurt Hadeler White Plains Public Library NY Alan Escovitz The Ohio State University (OARnet) OH Bob Dixon The Ohio State University (OARnet) OH Helene Bowers Columbus Metropolitan Library OH Jim Haprian Medina County Library District OH Marylyn Stanko Hudson Library and Historical Society OH Beverly Lucas Kellyville County Library OK Carolyn Trimble Wewoka County Library OK Colleen Fleming Mannford Public Library OK Ernestine Titus Fairview City Library OK Gina Wooster Anadarko Community Library OK Gloria Boelte Hobart Public Library OK Janice Clark Yale Public Library OK Kathy Hancock Addie Davis Memorial Library OK Linda Gens Oklahoma Department of Libraries OK Marie Reist Pryor Public Library OK Mary Alice McLeod Cherokee -City County Library OK Melody Kellogg Guthrie Public Library OK Patty Billings Miami Public Library OK Rosetta Maranell Okemah Public Library OK Susan Ryals Vinita Public Library OK Terri Crawford Watonga Public Library OK Wendy Devine Coweta Public Library OK Anna Swiger Columbia Learning Center OR Cindy Murdock Meadville Public Library PA Pam Blittersdorf Tredyffrin Public Library PA Tanya Finney Cheltenham Township Library PA Beth McNeer Allendale-Hampton Jasper Regional Library SC Dee Albritton CTC Fast Forward SC Donna Johnson Abbe Regional Library SC Drusilla Carter Chesterfield County Library SC Felicia Vereen South Carolina State Library SC Barry Summer Tennessee State Library TN Betty Worley Sequatchie County Public Library TN Brad Leek Tennessee State Library TN Gina Walker Tennessee State Library TN Janet Gann Millard Oakley Public Library TN Lisa Walker Tennessee State Library TN Melanie Estal Tennessee State Library TN Teresa Newton Lawrence County Public Library TN Adam Beatty North Texas Regional Library System TX Barbara Valle Texas Trans-Pecos Library System TX Chris Jowaisis Texas State Library and Archives Commission TX Connie Barnes Watauga Public Library TX David Emprimo Jacksonville Public Library TX Debra Lewis Pflugerville Community Library TX Dwayne Brown Houston Area Library System TX Edward Melton Houston Public Library TX Faye Hover Smith-Welch Memorial Library TX Jerry McCulley Northeast Texas Library System TX Joan Frazier Haskell County Library TX Kam McEvoy Central Texas Library System TX Linda Rees Reagan County Library TX Lori Krasienko Waco TECH (CTC) TX Marsha Barker Texas Panhandle Library System TX Mike Praether Canyon Area Library TX Mitchel Shows Grand Prairie Public Library TX Norma Herne Edwards Public Library TX Rodney Greensage Alamo Area Library System TX Sandra Munger Canyon Area Library TX Sue Cole CTC River City Youth Foundation TX Bob Bjornson Jefferson Madison Regional Library VA Brack Stovall Radfod Public Library VA Stella Pool Jefferson-Madison Regional Library VA Toni Cox Radfod Public Library VA Jerry Carbone Brooks Memorial Library VT Priscilla Ice Spokane County Library District WA Cara Leverett Upper Skagit Library WA Laura Tretter San Juan Island Library WA Nancy Dow-Witherbee Harborview Mental Health Services (CTC) WA Priscilla Ice Spokane County Library District WA Rob Lynch Literacy Source (CTC) WA Ronda Evans RECA Foundation (CTC) WA Young Pham Rainier Beach Community Center (CTC) WA Bob Bocher Wisconsin State Library WI Chris Hamburg Lester Public Library WI Gerald Saylor Lake Mills Public Library WI Crystal Hamrick Nutter Fort Public Library WV Harlan White West Virginia Library Commission WV J.D. Waggoner West Virginia Library Commission WV Judy Gunsaulis Fayette County Public Library WV Nancy Moore Clarksburg-Harrison Public Library WV Jamie Markus Wyoming State Library WY Jenita Calton Calton Canyon County Library WY Kristin Herr Calton Canyon County Library WY Greta Lehnerz Natrona County Public Library WY Jamie Markus Wyoming State Library WY Laura Crossett Meeteetse Branch Library WY Nicholle Gerharter Natrona County Public Library WY Don’t worry, you’ll hear about a readable list, soon…

7. REACH Were YOU a contributor? Have you used the Cookbooks? Were you interviewed? Did you attend a webinar? Have you been a guest blogger?

8. REACH Today’s guest superstars Sherry Millington Suwannee River Regional Library Live Oak, FL Becky Heil Dubuque County Library Farley, IA

9. REACH Quotes from other superstars “ We are building a new library and, even though I'm not the Systems Librarian, I now feel I have something to contribute when the discussion turns technical. I found the wireless and PC management software Cookbooks helpful.” Shirley Condit, Outreach Services Librarian Pinal County Library District, Florence, AZ “ I am working on a new technology plan for our library and I'm constantly finding ideas and what not to do's in the Cookbook. It has been a great help!” Pattie Mayfield, Executive Director Bertha Voyer Memorial Library, Honey Grove, TX

10. More Cookbook Superstars! Stephanie Gerding and Brenda Hough Lori Reed and Kam McEvoy Jean Montgomery

12. 1. Librarians are finding ways to save big money on technology costs

14. 2. TCO is everywhere….

15. … But it’s often easier to see in hindsight

18. REACH Visit www.maintainitproject.org

19. REACH Get in touch. Sarah Washburn sarah@techsoupglobal.org

20. MaintainIT Cookbooks on WebJunction http://www.webjunction.org/maintainit

22. 6 Chapters 60 + Articles Including Further Resources and Tools articles for each chapter

24. webjunction.org/cookbookgroup This should be YOU!

25. Recognizing those who have already contributed!

27. REACH Questions? Answers?