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Monitoring and operating a private cloud with system center 2012
Monitoring and operating a private cloud with system center 2012
Monitoring and operating a private cloud with system center 2012
System Center Helps Deliver IT as a Service

                                                                              Configure
              App Controller                        Orchestrator
                                                                               Deploy
                                                                                                    Public Cloud


                                                                          Virtual Machine Manager

                                Service             Service               Operations Manager
                                Model             Delivery &
                                                                          Configuration Manager     Private Cloud
            Self Service                          Automation
                                                                          Data Protection Manager
  App                                                                                                                DC
 Owner                                                                                                              Admin
              Service Manager                       Service Manager                                   Virtual

                                                                                Monitor
                                                                               Operate

                                                                                                      Physical


         Application Management           Service Delivery & Automation        Infrastructure Management
System Center 2012 Cloud and Data Center Management

         PRODUCTIVE
                                         PREDICTABLE APPLICATIONS                         YOUR CLOUD
       INFRASTRUCTURE




 Deliver flexible and cost-effective    Apps power your business. Deliver       Private and public cloud computing
   infrastructure with what you        predictable application service levels      on your terms, managed with
      already know and own                with deep application insight.                 a common toolset

    Heterogeneous support                  Deep application monitoring           Flexibility with delegation
                                           and diagnosis                         and control
    Process automation
                                           Comprehensive application             Applications self-service across
    Self-service infrastructure            manageability                         clouds
                                           Service-centric approach              Physical, virtual, and cloud
                                                                                 management
Monitoring and operating a private cloud with system center 2012
Delegating Access to Private Cloud Capacity


                                                              Delegated
  Development                                                  Capacity
                                              Production



                                                           Cloud Abstraction




 Production     Datacenter One           Datacenter Two
 Development
Assign Actions to User Roles

Create custom roles




Choose actions and change actions
dynamically as needed




Uses Active Directory users and
groups
Assign Quota Capacity

Ability to set quota at the “all
members combined” level




Ability to set quota at the “individual
member” level




50 VM limit for all members of
user role
10 VM limit per individual member
Simplifying Application Maintenance
       TEMPLATE DRIVEN             IN PLACE UPDATES        IMAGE BASED UPDATES




    • Provide a single source   • Change application or   • Replace old OS image
      of truth for service        template settings         with new OS image
      deployments                 without replacing OS    • Reinstall the application
    • Use Upgrade Domains         image                     and restore the state
      to limit disruption of    • Change memory, update
      service during updates      application package
In Place Updates                             Pending Service
                                                Update
1. Choose service
   template from library
2. Deploy an instance of
   the service
3. Copy the service
   template, update
   version number, and
   update application or
                                                                          Service Template
   configuration                                                      Service Template
4. Publish the template                                                     v1.5 v1.0
   and set the deployed
   service to the new
   template
5. Apply the update while
   maintaining availability
   of the service through
   the use of Upgrade
   Domains                    Deployed Service Instance        v1.5
                                                               v1.0        Template Library
Image Based Updates                          Pending Service
                                                Update
1. Choose service
   template from library
2. Deploy an instance of
   the service
3. Copy the service
   template, update
   version number, and
   update virtual disk or
                                                                          Service Template
   application                                                        Service Template
4. Publish the template                                                     v1.5 v1.0
   and set the service to
   the new template
5. Apply the update while
   maintaining availability
   of the service by
   replacing the virtual
   hard disk and
   redeploying the            Deployed Service Instance        v1.5
                                                               v1.0        Template Library
   application using
   Upgrade Domains
Private Cloud Usage Reporting
   Choose Date
     Range



     Choose
      Hosts



      View
     Results
Demo
Monitoring and operating a private cloud with system center 2012
Monitor & Operate Service Delivery
         INTEGRATION                         PROCESS AUTOMATION                                 REPORTING
 Integration across System Center           Business rules built into service level     Consolidated data warehouse for
 and the enterprise to give end to             agreements, assignment and             reporting on performance of service
   end visibility of IT services and           notification rules, and activity         delivery activities across multiple
            components                      workflows to drive standardized and                      products
                                            consistent service support, change,
                                                 and release management
                                                                                        Configuration Manager
                                              Service level agreements
 End-to-end visibility of IT services and                                               Operations Manager
 components                                   Release management
                                                                                        Virtual Machine Manager
                                              Proactive & Reactive Operations
                                                                                        Service Manager
                                                                                        Active Directory
                                                                                        Any SQL Server database
Process Automation to drive Business needs
SERVICE LEVEL AGREEMENTS        RELEASE MANAGEMENT            PROACTIVE & REACTIVE OPERATIONS

Drive a consistent service    Ensure changes to the             Streamline IT operational
delivery experience           organization are effectively      processes and activities
                              managed and released to           – Consistent delivery
                              minimize the impact and           – Greater Productivity
Embed support rules and
                              duration of the disruption to
measurements into the                                           – Support Compliance
                              normal business
workflow and activities for
Work Items
                                                                Facilitate the rapid
                                                                remediation of errors related
                                                                to IT assets and enable
                                                                dymanic self-healing
                                                                infrastructure, applications
                                                                and services
Service Level Agreements
             CALENDAR

  •    Business hours

                  +
       SERVICE LEVEL METRIC
  •    Response time
  •    Resolution time

                  +
      SERVICE LEVEL OBJECTIVE
  •    Work Item (Service Request
       & Incident by default)

          WORK ITEM SLA
  •    Visibility
  •    Notifications
  •    Reactive Processes
Release Management
Release Management focuses on the controlled release of one
or more changes to an application, infrastructure and services.
                                                                                     Release
                                                                                   Management
           In a Project - Hand Off to Operations
                                                                  Project
• On time, on budget, agreed quality
• Usually is a single app, infrastructure, or a service
• Has specific start and end
• Quite often treats supportability aspects as low priority                 IT Operations

       In Operations - Manage Rollout of Changes

• Deploy many changes in the most efficient, effective, and
  consistent manner through applications, infrastructure and
  services.
Linking Changes and                     1:Many
                                        1:1
Releases                Release
     Change                                   Change
   Request, CR1    Approved Changes         Request, CR2


                    Release Planning
     Approve                                  Approve
                           …


     Release       Release Deployment         Release
     (ReIM)                                   (ReIM)
                      Deploy Deploy
                      Change Change
       Post-            1      2                Post-
  Implementation                           Implementation
      Review                                   Review
                       PIR (ChM)

       End                End                   End
Reactive Process - Manual
                Service Desk 1
                                                    Manual Processes
  Monitoring                     Service Desk 2   • Resource intensive - only scales
                                                    with more people
                                                  • Error prone - manual processes
                                                    often create inconsistent
                                                    outcomes
                                                  • Little documentation available
                                                  • Proving compliance is hard
  Test and
 Diagnostics                      Configuration   • Negative impact on Service
                                  Management        Level Agreements
                                                  • Support costs continue to
               Infrastructure                       increase
Reactive Process – With Automation
                Service Desk 1
                                                  Automated Processes
  Monitoring                     Service Desk 2   • IT services can scale up and out
                                                  • Drives more consistent
                                                    outcomes
                                                  • Best practices captured
                                                  • Service Level Agreements
                                                    improve
  Test and                                        • Improve Operational ROI
 Diagnostics                      Configuration
                                  Management

               Infrastructure
Proactive Processes

Event Mgmt
                Monitor
                For Error
                                                                                                   Update                                                               Close           Benefits
                                                                                                   CMDB                                                                 Request
                        Initiate
Service Desk                                                                                                                                                                      • Improved SLA




                                                                                                                                        Standard Operating Procedures
                        Change




                                                                                                Disaster Recovery Procedures
                                    Create                                                                                                                                          Support


                                       Change and Compliance
                                                                                                                               Associate
Asset/CMDB                          Deployment                                                                                 Server to Service
                                                                                                                                                                                  • Supports
                                                               VM to
Configuration                                                  Maintenance
                                                                                                                                                                                    compliance




                                                                         Provisioning
Virtual
                                                                                                                                                                                  • Process traceability
                                                                                                                                                                                  • Improved
Security                                                                                                                                                                            productivity
Storage
                           Create                                                       Connect                                                                                   • Captures best
                       Extra Disk                                                       Disk to VM
                                                                                                                                                                                    practices
                                    Update
Server                               Server                                                                                                                                       • Improved
                                                                                        Configure                                                                                   operational ROI
Network                                                                                 Network
Demo
Monitoring and operating a private cloud with system center 2012
Scalable, Standardized, and Predictable Applications

      ABSTRACTION                 CONSISTENCY                       INSIGHT                       CONTROL

  Server App-V abstracts      Service Templates provide     Application Performance       App Controller provides
  the application from the    standardized specifications   Management provides the       visibility of quota utilization
  OS, encapsulated in a       for deploying                 structure to define desired   across applications running in
  consistent format and       applications, defining how    performance levels based on   both on-premise and public-
  dynamically configured at   they are configured and       end user experiences          cloud contexts with a single
  deployment                  scaled                                                      role-based identity
Application operating models in a Private
Cloud
        Traditional                     Consistent                      Abstracted




  Standard application          Standard application delivered    Server App-V encapsulated
  running on an OS              in a service template             application delivered in a
                                                                  service template
  Provides support for legacy   Deliver consistent applications   Unleash the full potential
  applications                                                    of the private cloud
Managing applications across multiple
clouds

                                    Deploy            Monitor
          Service Templates                                          Package and Configuration
      Hyper-V   VMware        Xen
                                                                          Windows Azure
            Private Cloud                    Manage




                                                                     Application
                                                                management across
                                                                 private and public
Open up the conversation
                                                          Server-side monitoring
                                                          shows the application is
                                                               functioning




                                                                                      “The Network
“My application is   Client-side, however,                                             looks good”
 running slowly!”       shows there is a
                           problem




                                                                                     “The servers are
“The code passed                                                                      running fine”
   all testing”
                          Application performance monitoring pinpoints exactly
                         where the issue is, reducing the mean time to resolution
Deep Insight into application performance
            Server-Side                         Code execution–level                Client-Side
                                                    information




•   Collect data from the .NET calls                                   •   Page load times and where the
•   Application methods                                                    time was spent (such as images,
•   Variables and parameters                                               and CSS)
•   Types of calls being made, web                                     •   JavaScript exceptions
    methods, internal execution, SQL
                                                                       •   Data is collected by injecting
    commands
                                                                           custom JavaScript on the page




                           Rich visualization
Reporting and trending analysis
 Operations Manager Application Advisor
 provides rich reporting and trending information
 about the applications performance


 Gain quick visibility into the Top issues and
 application components that are impacting the
 end user experience                                  Easily see where to
                                                       focus resources




                                  Understand the
                              relationships between
                             application components
Get started quickly with application
dashboards
         Out-of-Box                 Wizard Driven Custom                    Publish




  Dashboards pre-configured         Enable IT professionals to    Target different dashboards to
  with the right KPIs for instant   quickly create the powerful   sets of users with delegated
  visualization                     dashboards they need          access control

  Examples:                         1. Select KPIs                Take advantage of the Web
  • Network dashboards              2. Specify scope              Console and SharePoint
  • Operations Manager Health       3. Tune visualization         webparts
    Dashboard
Demo
Close
http://www.microsoft.com/systemcenter
http://blogs.technet.com/server-cloud


 adhall@microsoft.com

 http://blogs.technet.com/adhall
Monitoring and operating a private cloud with system center 2012

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Monitoring and operating a private cloud with system center 2012

  • 4. System Center Helps Deliver IT as a Service Configure App Controller Orchestrator Deploy Public Cloud Virtual Machine Manager Service Service Operations Manager Model Delivery & Configuration Manager Private Cloud Self Service Automation Data Protection Manager App DC Owner Admin Service Manager Service Manager Virtual Monitor Operate Physical Application Management Service Delivery & Automation Infrastructure Management
  • 5. System Center 2012 Cloud and Data Center Management PRODUCTIVE PREDICTABLE APPLICATIONS YOUR CLOUD INFRASTRUCTURE Deliver flexible and cost-effective Apps power your business. Deliver Private and public cloud computing infrastructure with what you predictable application service levels on your terms, managed with already know and own with deep application insight. a common toolset Heterogeneous support Deep application monitoring Flexibility with delegation and diagnosis and control Process automation Comprehensive application Applications self-service across Self-service infrastructure manageability clouds Service-centric approach Physical, virtual, and cloud management
  • 7. Delegating Access to Private Cloud Capacity Delegated Development Capacity Production Cloud Abstraction Production Datacenter One Datacenter Two Development
  • 8. Assign Actions to User Roles Create custom roles Choose actions and change actions dynamically as needed Uses Active Directory users and groups
  • 9. Assign Quota Capacity Ability to set quota at the “all members combined” level Ability to set quota at the “individual member” level 50 VM limit for all members of user role 10 VM limit per individual member
  • 10. Simplifying Application Maintenance TEMPLATE DRIVEN IN PLACE UPDATES IMAGE BASED UPDATES • Provide a single source • Change application or • Replace old OS image of truth for service template settings with new OS image deployments without replacing OS • Reinstall the application • Use Upgrade Domains image and restore the state to limit disruption of • Change memory, update service during updates application package
  • 11. In Place Updates Pending Service Update 1. Choose service template from library 2. Deploy an instance of the service 3. Copy the service template, update version number, and update application or Service Template configuration Service Template 4. Publish the template v1.5 v1.0 and set the deployed service to the new template 5. Apply the update while maintaining availability of the service through the use of Upgrade Domains Deployed Service Instance v1.5 v1.0 Template Library
  • 12. Image Based Updates Pending Service Update 1. Choose service template from library 2. Deploy an instance of the service 3. Copy the service template, update version number, and update virtual disk or Service Template application Service Template 4. Publish the template v1.5 v1.0 and set the service to the new template 5. Apply the update while maintaining availability of the service by replacing the virtual hard disk and redeploying the Deployed Service Instance v1.5 v1.0 Template Library application using Upgrade Domains
  • 13. Private Cloud Usage Reporting Choose Date Range Choose Hosts View Results
  • 14. Demo
  • 16. Monitor & Operate Service Delivery INTEGRATION PROCESS AUTOMATION REPORTING Integration across System Center Business rules built into service level Consolidated data warehouse for and the enterprise to give end to agreements, assignment and reporting on performance of service end visibility of IT services and notification rules, and activity delivery activities across multiple components workflows to drive standardized and products consistent service support, change, and release management Configuration Manager Service level agreements End-to-end visibility of IT services and Operations Manager components Release management Virtual Machine Manager Proactive & Reactive Operations Service Manager Active Directory Any SQL Server database
  • 17. Process Automation to drive Business needs SERVICE LEVEL AGREEMENTS RELEASE MANAGEMENT PROACTIVE & REACTIVE OPERATIONS Drive a consistent service Ensure changes to the Streamline IT operational delivery experience organization are effectively processes and activities managed and released to – Consistent delivery minimize the impact and – Greater Productivity Embed support rules and duration of the disruption to measurements into the – Support Compliance normal business workflow and activities for Work Items Facilitate the rapid remediation of errors related to IT assets and enable dymanic self-healing infrastructure, applications and services
  • 18. Service Level Agreements CALENDAR • Business hours + SERVICE LEVEL METRIC • Response time • Resolution time + SERVICE LEVEL OBJECTIVE • Work Item (Service Request & Incident by default) WORK ITEM SLA • Visibility • Notifications • Reactive Processes
  • 19. Release Management Release Management focuses on the controlled release of one or more changes to an application, infrastructure and services. Release Management In a Project - Hand Off to Operations Project • On time, on budget, agreed quality • Usually is a single app, infrastructure, or a service • Has specific start and end • Quite often treats supportability aspects as low priority IT Operations In Operations - Manage Rollout of Changes • Deploy many changes in the most efficient, effective, and consistent manner through applications, infrastructure and services.
  • 20. Linking Changes and 1:Many 1:1 Releases Release Change Change Request, CR1 Approved Changes Request, CR2 Release Planning Approve Approve … Release Release Deployment Release (ReIM) (ReIM) Deploy Deploy Change Change Post- 1 2 Post- Implementation Implementation Review Review PIR (ChM) End End End
  • 21. Reactive Process - Manual Service Desk 1 Manual Processes Monitoring Service Desk 2 • Resource intensive - only scales with more people • Error prone - manual processes often create inconsistent outcomes • Little documentation available • Proving compliance is hard Test and Diagnostics Configuration • Negative impact on Service Management Level Agreements • Support costs continue to Infrastructure increase
  • 22. Reactive Process – With Automation Service Desk 1 Automated Processes Monitoring Service Desk 2 • IT services can scale up and out • Drives more consistent outcomes • Best practices captured • Service Level Agreements improve Test and • Improve Operational ROI Diagnostics Configuration Management Infrastructure
  • 23. Proactive Processes Event Mgmt Monitor For Error Update Close Benefits CMDB Request Initiate Service Desk • Improved SLA Standard Operating Procedures Change Disaster Recovery Procedures Create Support Change and Compliance Associate Asset/CMDB Deployment Server to Service • Supports VM to Configuration Maintenance compliance Provisioning Virtual • Process traceability • Improved Security productivity Storage Create Connect • Captures best Extra Disk Disk to VM practices Update Server Server • Improved Configure operational ROI Network Network
  • 24. Demo
  • 26. Scalable, Standardized, and Predictable Applications ABSTRACTION CONSISTENCY INSIGHT CONTROL Server App-V abstracts Service Templates provide Application Performance App Controller provides the application from the standardized specifications Management provides the visibility of quota utilization OS, encapsulated in a for deploying structure to define desired across applications running in consistent format and applications, defining how performance levels based on both on-premise and public- dynamically configured at they are configured and end user experiences cloud contexts with a single deployment scaled role-based identity
  • 27. Application operating models in a Private Cloud Traditional Consistent Abstracted Standard application Standard application delivered Server App-V encapsulated running on an OS in a service template application delivered in a service template Provides support for legacy Deliver consistent applications Unleash the full potential applications of the private cloud
  • 28. Managing applications across multiple clouds Deploy Monitor Service Templates Package and Configuration Hyper-V VMware Xen Windows Azure Private Cloud Manage Application management across private and public
  • 29. Open up the conversation Server-side monitoring shows the application is functioning “The Network “My application is Client-side, however, looks good” running slowly!” shows there is a problem “The servers are “The code passed running fine” all testing” Application performance monitoring pinpoints exactly where the issue is, reducing the mean time to resolution
  • 30. Deep Insight into application performance Server-Side Code execution–level Client-Side information • Collect data from the .NET calls • Page load times and where the • Application methods time was spent (such as images, • Variables and parameters and CSS) • Types of calls being made, web • JavaScript exceptions methods, internal execution, SQL • Data is collected by injecting commands custom JavaScript on the page Rich visualization
  • 31. Reporting and trending analysis Operations Manager Application Advisor provides rich reporting and trending information about the applications performance Gain quick visibility into the Top issues and application components that are impacting the end user experience Easily see where to focus resources Understand the relationships between application components
  • 32. Get started quickly with application dashboards Out-of-Box Wizard Driven Custom Publish Dashboards pre-configured Enable IT professionals to Target different dashboards to with the right KPIs for instant quickly create the powerful sets of users with delegated visualization dashboards they need access control Examples: 1. Select KPIs Take advantage of the Web • Network dashboards 2. Specify scope Console and SharePoint • Operations Manager Health 3. Tune visualization webparts Dashboard
  • 33. Demo
  • 34. Close