Communication skills 737

Effective Communication Skills

By :- Santosh Salve
Employee id :- 16914

1 Copyrights ©2009 to 2011. TechModi. Inc All Rights
Reserved.

Objectives

 Define and understand communication and the
communication process

 List and overcome the filters/barriers in a
communication process

 Practice active listening

 Tips to improve verbal and non verbal communication

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What are the most common ways
we communicate?

Written Word

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What is Communication?

Communication is the transmission of an idea or feeling so that the
sender and receiver share the same understanding.

Communication is not a mysterious process.
It takes place when the ideas from your mind are transferred to
another’s and arrive intact, complete, and coherent.
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The Communication Process

Medium

Barrier
SENDER RECEIVER
(encodes) (decodes)
Barrier

Feedback/Response

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Types of Communication

One-way communication

Two-way communication

One to many

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Components of Communication

Verbal Communication

Vocal communication

Non-verbal communication

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Features of Effective Communication

 Active Listening

 Eye contact

 Posture

 Simple language

 Questioning skills
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Benefits of effective communication

 Quicker problem solving
 Better decision making
 Steady work flow
 Strong business relations
 Better professional image

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Barriers to communication

 Noise
 Inappropriate medium
 Assumptions/Misconceptions
 Emotions
 Language differences
 Cultural differences
 Poor listening skills
 Use of jargon
 Distractions
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Hearing Vs Listening

Hearing – Physical process,
natural, passive

Listening – Physical as well
as mental process, active,
learned process, a skill

Listening is hard.
You must choose to participate in the process of listening.
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Active Listening
The process of recognizing, understanding, and
accurately interpreting communicated messages
and responding to spoken and/or nonverbal
messages.

Steps to Effective Listening:
 Hearing
 Interpretation
 Evaluation
 Respond

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Tips to become a better listener

 Don’t talk – listen.
 Don’t jump to conclusions.
 Listen between the lines.
 Ask questions/paraphrase.
 Don’t get distracted by the environment.
 Keep an open mind.
 Be willing to listen to someone else’s point of view and
ideas.
 Provide feedback.
 Take advantage of your brain power.
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Improving Verbal Communication-Tips

o Eliminate Noise
o Get Feedback – Verbal & Body Signals
o Speak Slowly & Rephrase your sentence
o Don’t Talk down to the other person
o Listen Carefully & Patiently

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Improving Body Language - Tips

 Keep appropriate distance
 Touch only when appropriate

 Take care of your appearance

 Be aware - people may give false cues

 Maintain eye contact

 Smile genuinely

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Success for YOU…

…in the new global and diverse workplace
requires
excellent communication skills!

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Questions
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Contact Us for :-
Sales, Queries or Free Quote

Mr. Santosh Salve Thank
Business Development Mgr.

Mob: +91 99222 21349
You
Email: santoshs@techmodi.com

Skype IM: - santoshsalve

MSN ID: - santoshsalve@live.com

Gtalk ID: - santosh.salve@gmail.com
Website: - www.techmodi.com

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