Highlights of the keynote presentation to CTSO advisors about the 3 things that members are looking for from their advisors...which are coincidentally the 3 things followers want form their leaders. NOTE: Abbreviated presentation. Custom font may make capitalization appear differently than the live keynote. Prepared for America's AWE-SOME Career Technical Student Organization Advisors

1. CTSO
Chapter
advisor
CONFERENCE

2. 3 Things Members
Want from Their
Advisors
3 Things Followers
Want from Their

3. 3 Things
Followers want
from their
leaders1. Be There
2. Be Ready
3. Be Willing

4. BE THERE

12. BE THERE!
•Protect
•Provide
•Promote

17. “Never argue
with stupid
people, they
will drag you
down to their
level and
then beat you
with
experience.”
Mark Twain

19. BE READY!
•Anticipate
•Activate
•Accelerate

20. BE
WILLING

21. WILLING
ATTITUDE“I believe the single most significant decision I can
make on a day-to-day basis is my choice of attitude.
It is more important than my past, my education,
my bankroll, my successes or failures, fame or pain,
what other people think of me or say about me, my
circumstances, or my position. Attitude keeps me
going or cripples my progress. It alone fuels my fire
or assaults my hope. When my attitudes are right,
there is no barrier too high, no valley too deep, no
dream too extreme, no challenge too great for me.”
C. Swindoll

22. 3 Things
followers want
from their
leaders1. Be There
2. Be Ready
3. Be Willing

23. So, how
do we
do this?

24. “Successful CTSOs are a
lot like a successful
marriage. It takes a lot
of work to get it right.
And, when it does, it
changes everything.”

25. The Identity Crisis

26. Exhibit A:
The Dress

28. What you realize in
marriage…
• Her Values and His Values MUST Become
OUR values
• That’s the job. Become the best at “we”
“us” and “ours.”
• That’s what great organizations and
CTSOs do, too.

29. But, it’ Is not really about
the wedding is it…?
It’s about
the marriage…

30. Make Everyone a…
CEO
Chief Enthusiasm
Officer

34. What speaks to you?

35. If you’ are not
fired up you
cannot build a
chapter that is
fired up!

36. So, how do
we build
Us / our /
we?

39. Chapter
Assessment

43. When Things Get
Rocky…

45. Managing the gap
Expectation Behavior
GAP

46. WHEN THERE IS A GAP
• Gossip
• Holding It All In
• Acting Out
• Resentment
• Distrust
• Lower Confidence
• Frustration
• Disengagement
• People Make Up
Info
• Bad Info Circulates
• Decisions Made
on Poor
Information
• Poor Action Taken

47. Closing the Gap
EXPECTATIONS
• Are they clear?
• Communicated?
• Monitored
• Reinforced
• Celebrated
BEHAVIOR
• Are they accepted?
• Understood?
• Demonstrated
• Feedback
• Reported
Keys to the GAP:
1. Believing the Best
2. It’s a Two Way Street

48. OUR GAP GOAL
GAP
Expectation = Satisfaction
Behavior
Believing the Best Know Expectation
Do One More Thing
Make Sure It’s Known (humbly)
GAP

49. 211 vs 212
Do what’s EXPECTED
+ 1 More Thing

50. Being a ctso
advisor is the best
thing you can do
for your students
because being in a
CTSO is the best
thing a student can
do for their future!

51. Ryan Underwood
ryan@teamtri.com