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Boss-less companies

 Steven Mak




Saturday, 14 July, 12
Work is changing




                           2

Saturday, 14 July, 12
Work is changing!




                                            3

Saturday, 14 July, 12
So is management
                                  “Billions of people show up
                                 for work every day, but way
                                  too many are sleepwalking.
                                 The result: organizations that
                                 systematically underperform
                                         their potential.”


                                   “there is no way to build
                              tomorrow's essential organizational
                               capabilities atop the scaffolding of
                                  20th-century management
                                            precepts”
                                                                  4

Saturday, 14 July, 12
Text from: “Leading teams”
                                                                                  By Richard Hackman




                          Self-management
    Setting overall direction


                                     Management
    Designing the team and
                                     Responsibility
    its organizational context



    Monitoring and managing
    work process and progress                         Team’s Own Responsibility



    Executing the team task

                                 Manager-     Self-           Self-         Self-
                                 led          Managing        Designing     Governing
                                 teams        teams           teams         teams
                                                                                                        168
                                                                                                         5

Saturday, 14 July, 12
Examples




                        6

Saturday, 14 July, 12
Semco




      • Circular management chart
      • Set your own salary
      • Chose your own manager
      • Collective interviewing       Ref: http://www.youtube.com/watch?v=gJkOPxJCN1w
                                                                                        7

Saturday, 14 July, 12
W.L. Gore




      • Small teams
      • Limited hierarchy
      • No titles                       Ref: http://blogs.wsj.com/management/2010/03/18/wl-gore-
                                                 lessons-from-a-management-revolutionary/
      • People choose their own work                                                       8

Saturday, 14 July, 12
Morning Star




      • No managers
      • Personal mission
      • “Collaborative Letters
           of Understanding”                  Ref: http://hbr.org/2011/12/first-lets-fire-all-the-managers/

      •    Conflict resolved by jury                                                                9

Saturday, 14 July, 12
Valve
                                                     “... it takes new hires
                                                  about six months before
                                                   they fully accept that no
                                                  one is going to tell them
                                                      what to do, that no
                                                   manager is going to give
                                                  them a review, that there
                                                     is no such thing as a
                                                   promotion or a job title
                                                     or even a fixed role”



      • No formal management hierarchy
      • People choose their own project
                                                     http://cdn.flamehaus.com/
                                                                                10
                                                   Valve_Handbook_LowRes.pdf

Saturday, 14 July, 12
“most of the value is now in the initial creative act...
       Hierarchical management doesn’t help with that, because it
        bottlenecks innovation through the people at the top of
        the hierarchy, and there’s no reason to expect that those
         people would be particularly creative about coming up
               with new products ... – quite the opposite...

          Valve was designed as a company that would attract ...
       people capable of taking the initial creative step, leave them
         free to do creative work, and make them want to stay.

                         Consequently, Valve has no formal
                        management or hierarchy at all.”

    Ref: http://blogs.valvesoftware.com/abrash/valve-how-i-got-here-what-its-like-and-what-im-doing-2/   11

Saturday, 14 July, 12
“If they decide that they should be doing something different,
         there’s no manager to convince to let them go; they just move
           their desk to the new group (the desks are on wheels, with
                computers attached) and start in on the new thing.

            (Obviously they should choose a good point at which to do
             this, and coordinate with both groups, but that’s common
                   sense, not a rule, and isn’t enforced in any way.)

           Everyone on a project team is an individual contributor, doing
            coding, artwork, level design, music, and so on, including the
              leads; there is no such thing as a pure management or
                             architect or designer role.”

                                                                                                                         12
                    Ref: http://blogs.valvesoftware.com/abrash/valve-how-i-got-here-what-its-like-and-what-im-doing-2/

Saturday, 14 July, 12
- No positions
      - No support functions
      - Decide your own time
      - Self-managing teams who own their P&L

                                                  Odd-e Never Does:
                          •   Never controls ideas
                          •   Never forgets the original hacker culture
                          •   Never does performance evaluation
                          •   Never sells software development tools
                          •   Never optimizes only for profit or growth
                          •   Never has others control your schedule
                          •   Never makes it too busy to spend time with family
                          •   Never forgets to have fun
                          •   Never gives up writing code together
                          •   Never works with partners that have contradicting values than ours
                          •   Never limits our thinking to one perspective
                                                                                                   13

Saturday, 14 July, 12
Or just specific practices
                                                                      Ref: http://mashable.com/2012/04/13/netflix-unlimited-vacation/




          Ref: http://www.techrepublic.com/blog/career/adobe-scrapping-yearly-performance-reviews/4158

                                                                                                                                 14

Saturday, 14 July, 12
More




                               15

Saturday, 14 July, 12
Doing Management vs
                         Being Management




                                       Position (silo)
                               Skill
                                                              Management:
          Management:
                                                         “the people in charge of
     “the process of dealing
                                                          running a company or
       with or controlling
                                                          organization, regarded
        things or people”
                                                               collectively”    16

Saturday, 14 July, 12
Managers obsolete?




         Traditional management: Probably obsolete for knowledge work
         ‘Modern’ management: Probably not anytime soon             17

Saturday, 14 July, 12
My passion has been to build an enduring
              company where people were motivated
              to make great products. Everything else
              was secondary. Sure, it was great to
              make a profit, because that was what
              allowed you to make great products.




                                                                           22
                                                                           18
  Ref: http://hbr.org/2012/04/the-real-leadership-lessons-of-steve-jobs/
Saturday, 14 July, 12
Brain - Smarter people




                                 19

Saturday, 14 July, 12
Brain - Smarter people




                                 19

Saturday, 14 July, 12
Software eats the world




  Ref: http://online.wsj.com/article/SB10001424053111903480904576512250915629460.html
                                                                                                             20
       http://blog.odd-e.com/basvodde/2012/07/singaporeans-wake-up-why-software-is-eating-your-island.html

Saturday, 14 July, 12
Broadly skilled technical
                                people




                                    +


                                                    21

Saturday, 14 July, 12
22

Saturday, 14 July, 12
Gates admired programmers and invariably
  put them in charge of projects, where they
      could both manage and program...

    Gates wanted to avoid a situation in which
      professional managers, with either no
     programming experience or out-of-date
             knowledge, held sway.

      It was destructive to rely on management
              pros to run software teams
                 -- or the company...


                                                 23
           Ref: Showstopper
Saturday, 14 July, 12
“One of the real problems with
                        American Business is this notion that
                        you can be trained in management, in
                            some kind of generic form of
                         management, and that then you can
                               manage any operation.

                        But that absolutely doesn’t work in a
                                 technical situation.

                        The manager has to have an intuitive
                        gut feel for what ought to be done in
                        a particular situation, and if you don’t
                        have the technical background, if you
                         haven’t participated personally, you
                                   don’t have that.”
                                                              24

Saturday, 14 July, 12
Closing



                        25

Saturday, 14 July, 12
Take your engineering
                            job seriously.




                             Be a professional!   26

Saturday, 14 July, 12
Key points
                        • The world is changing, so is work, so in
                            management!
                        •   Many traditional management practices have
                            been challenged in new successful companies
                        •   Broader skilled people are the future
                        •   Less control, more support
                        •   Take responsibility for your future!




                                                                          27

Saturday, 14 July, 12
Thank you




                                    Steven Mak
                                                            28
                                    Email: steven@odd-e.com
Saturday, 14 July, 12

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Bossless companies

  • 1. www.odd-e.com Boss-less companies Steven Mak Saturday, 14 July, 12
  • 2. Work is changing 2 Saturday, 14 July, 12
  • 3. Work is changing! 3 Saturday, 14 July, 12
  • 4. So is management “Billions of people show up for work every day, but way too many are sleepwalking. The result: organizations that systematically underperform their potential.” “there is no way to build tomorrow's essential organizational capabilities atop the scaffolding of 20th-century management precepts” 4 Saturday, 14 July, 12
  • 5. Text from: “Leading teams” By Richard Hackman Self-management Setting overall direction Management Designing the team and Responsibility its organizational context Monitoring and managing work process and progress Team’s Own Responsibility Executing the team task Manager- Self- Self- Self- led Managing Designing Governing teams teams teams teams 168 5 Saturday, 14 July, 12
  • 6. Examples 6 Saturday, 14 July, 12
  • 7. Semco • Circular management chart • Set your own salary • Chose your own manager • Collective interviewing Ref: http://www.youtube.com/watch?v=gJkOPxJCN1w 7 Saturday, 14 July, 12
  • 8. W.L. Gore • Small teams • Limited hierarchy • No titles Ref: http://blogs.wsj.com/management/2010/03/18/wl-gore- lessons-from-a-management-revolutionary/ • People choose their own work 8 Saturday, 14 July, 12
  • 9. Morning Star • No managers • Personal mission • “Collaborative Letters of Understanding” Ref: http://hbr.org/2011/12/first-lets-fire-all-the-managers/ • Conflict resolved by jury 9 Saturday, 14 July, 12
  • 10. Valve “... it takes new hires about six months before they fully accept that no one is going to tell them what to do, that no manager is going to give them a review, that there is no such thing as a promotion or a job title or even a fixed role” • No formal management hierarchy • People choose their own project http://cdn.flamehaus.com/ 10 Valve_Handbook_LowRes.pdf Saturday, 14 July, 12
  • 11. “most of the value is now in the initial creative act... Hierarchical management doesn’t help with that, because it bottlenecks innovation through the people at the top of the hierarchy, and there’s no reason to expect that those people would be particularly creative about coming up with new products ... – quite the opposite... Valve was designed as a company that would attract ... people capable of taking the initial creative step, leave them free to do creative work, and make them want to stay. Consequently, Valve has no formal management or hierarchy at all.” Ref: http://blogs.valvesoftware.com/abrash/valve-how-i-got-here-what-its-like-and-what-im-doing-2/ 11 Saturday, 14 July, 12
  • 12. “If they decide that they should be doing something different, there’s no manager to convince to let them go; they just move their desk to the new group (the desks are on wheels, with computers attached) and start in on the new thing. (Obviously they should choose a good point at which to do this, and coordinate with both groups, but that’s common sense, not a rule, and isn’t enforced in any way.) Everyone on a project team is an individual contributor, doing coding, artwork, level design, music, and so on, including the leads; there is no such thing as a pure management or architect or designer role.” 12 Ref: http://blogs.valvesoftware.com/abrash/valve-how-i-got-here-what-its-like-and-what-im-doing-2/ Saturday, 14 July, 12
  • 13. - No positions - No support functions - Decide your own time - Self-managing teams who own their P&L Odd-e Never Does: • Never controls ideas • Never forgets the original hacker culture • Never does performance evaluation • Never sells software development tools • Never optimizes only for profit or growth • Never has others control your schedule • Never makes it too busy to spend time with family • Never forgets to have fun • Never gives up writing code together • Never works with partners that have contradicting values than ours • Never limits our thinking to one perspective 13 Saturday, 14 July, 12
  • 14. Or just specific practices Ref: http://mashable.com/2012/04/13/netflix-unlimited-vacation/ Ref: http://www.techrepublic.com/blog/career/adobe-scrapping-yearly-performance-reviews/4158 14 Saturday, 14 July, 12
  • 15. More 15 Saturday, 14 July, 12
  • 16. Doing Management vs Being Management Position (silo) Skill Management: Management: “the people in charge of “the process of dealing running a company or with or controlling organization, regarded things or people” collectively” 16 Saturday, 14 July, 12
  • 17. Managers obsolete? Traditional management: Probably obsolete for knowledge work ‘Modern’ management: Probably not anytime soon 17 Saturday, 14 July, 12
  • 18. My passion has been to build an enduring company where people were motivated to make great products. Everything else was secondary. Sure, it was great to make a profit, because that was what allowed you to make great products. 22 18 Ref: http://hbr.org/2012/04/the-real-leadership-lessons-of-steve-jobs/ Saturday, 14 July, 12
  • 19. Brain - Smarter people 19 Saturday, 14 July, 12
  • 20. Brain - Smarter people 19 Saturday, 14 July, 12
  • 21. Software eats the world Ref: http://online.wsj.com/article/SB10001424053111903480904576512250915629460.html 20 http://blog.odd-e.com/basvodde/2012/07/singaporeans-wake-up-why-software-is-eating-your-island.html Saturday, 14 July, 12
  • 22. Broadly skilled technical people + 21 Saturday, 14 July, 12
  • 24. Gates admired programmers and invariably put them in charge of projects, where they could both manage and program... Gates wanted to avoid a situation in which professional managers, with either no programming experience or out-of-date knowledge, held sway. It was destructive to rely on management pros to run software teams -- or the company... 23 Ref: Showstopper Saturday, 14 July, 12
  • 25. “One of the real problems with American Business is this notion that you can be trained in management, in some kind of generic form of management, and that then you can manage any operation. But that absolutely doesn’t work in a technical situation. The manager has to have an intuitive gut feel for what ought to be done in a particular situation, and if you don’t have the technical background, if you haven’t participated personally, you don’t have that.” 24 Saturday, 14 July, 12
  • 26. Closing 25 Saturday, 14 July, 12
  • 27. Take your engineering job seriously. Be a professional! 26 Saturday, 14 July, 12
  • 28. Key points • The world is changing, so is work, so in management! • Many traditional management practices have been challenged in new successful companies • Broader skilled people are the future • Less control, more support • Take responsibility for your future! 27 Saturday, 14 July, 12
  • 29. Thank you Steven Mak 28 Email: steven@odd-e.com Saturday, 14 July, 12