Knowledge Management has always been more of a discipline and practice than a technology. But at the same time, identifying and selecting the right KM tools can prove a decisive factor in your KM success. Real Story Group founder Tony Byrne will offer fresh analysis of how key KM technologies -- in particular social-collaboration -- are evolving, and where you should focus your energies in 2014, to find the supporting technologies that best meet your business needs.

1. The Right KM Technologies
for Your Enterprise
19 August, 2014Tony Byrne
tbyrne@realstorygroup.com
@TonyByrne
SIKM Leaders Group Web Conference

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“Knowledge Management”
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Discipline
Practice
Technology

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Don’t Let This Happen to You…
Source: http://travisthoughts.com/category/learning-technologies/

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Agenda
1. Collaboration & Social
in KM Context
2. Features vs
Applications
3. The Marketplace
4. How to Select…

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Real Story Group: What We Do
Analyze
weaknesses and
strengths of the
tools....and
vendors
Advise on successful
technology selection

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What Independence Means To Us
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RSG Research Areas:
Web and Content Technologies
We are a buyer's advocate
for enterprises looking to
invest in content
technologies.
We provide in-depth
research analyzing
weaknesses and strengths
of technology
and vendors.

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Agenda
Collaboration
and Social

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A definition
col·lab·o·rate
“Work jointly on
an activity toward
a common goal…”
net·work
“Connect with others
outside the context of
a specific goal…”

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Networking & Collaboration...together

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DISCUSS DO
BRAINSTORM FORMALIZE
DISCOVER ORGANIZE
IBM/Lotus: Connections vs. Quickr
NETWORKING COLLABORATION

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Agenda
Features
vs.
Applications

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SharePoint Social Collab Services: “Feature Complete”
Source: RSG Enterprise Collaboration Evaluations
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Application Archetypes
 Communities
Informal/UnstructuredFormal/Structured
 Knowledgebase Management
 External Collaboration
 Project Collaboration
 Socializing Legacy Processes
 Innovation Support
 Expertise Location
 Enterprise Conversation
 Social Q & A
Collaboration-oriented Networking-oriented
 Enterprise Networking

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Ideation / Innovation Support
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Example: Explicit Q & A on Sabretown

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SP Is Missing Key Business Applications
Source: RSG Enterprise Collaboration Evaluations
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Agenda
The
Marketplace

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Digital Workplace & Marketing Technology Vendor Map

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Enterprise Collaboration & Social Software Marketplace, 2014

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Application Archetypes
 Communities
Informal/UnstructuredFormal/Structured
 Knowledgebase Management
 External Collaboration
 Project Collaboration
 Socializing Legacy Processes
 Innovation Support
 Expertise Location
 Enterprise Conversation
 Social Q & A
Collaboration-oriented Networking-oriented
 Enterprise Networking
Microsoft IBM
Oracle
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Three Options for Better Collaboration & Networking
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Extend
Code your own
Supplement
Buy something “above”
Complement
Buy something “next to”

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Suites and Such…

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Cool Tools…frequently immature?

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Common Administrative & System Services
Real Story Group Evaluation: Broadvision

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Enterprise Search
Permissions
Integration / Dashboards
Traditional Enterprise Portal “Stack”
CRM ECM
Collab /
Social
BIERPHRM

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} Activity
Streams
} Here,
Too…
Social as a Service, Not a Place
Enterprise Search
Permissions
Integration / Reporting
CRM ECM ETC.ERPHRM
Collaboration / Social
Ratings &
Tagging
Commenting
Status &
Micromessages
Discussion Check-ins

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Social in the flow of work
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Three Challenges To This Architecture
1. Standards
CMIS
Open Social
Gadgets
Activity Streams
2. Technical
Integration
Mobile Cohesion
Openness
Permissions
Compliance
3. Marketplace
Big vendors want to
own the stack…

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Agenda
A Selection
Methodology

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Testable process
Test via
scenarios
in RFP
Test via
custom
demos
Test via
head-to-
head pilots

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Hold a real bake-off…in your kitchen

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The Real Story…
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Source: http://travisthoughts.com/category/learning-technologies/
don’t have to^
kinda^

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Let’s Stay in Touch…
Contact me :
tbyrne@realstorygroup.com
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