Say you want to mobilize service management functionality to field service engineers - how hard can that be?
But:
- what if SAP continuously changes its mind
- what if the engineers already built their own solution
- what if you have outdated SAP systems
- ...
A fairytale of a solution architect that tries to bring relief to field service engineers. What solution is being realized, how did he get so far and now what.
10. Current IT landscape
• SAP ECC 6
• SAP CRM 4
• No mobility
Tradi8onal IT versus innova8ve business
11. Challenges to bring func?onality to FSE
fabtop
EPS
ILS
ILS
e-‐centre
Customer site
ILS
SSEE
ECC
CRM (MyQ)
Mobile plaSorm
Coach
AIR
LDDB
FD
AIR
Applica?on
Integra?on/
synchroniza?on
Communica?on
Clean room
Vendor room
laptop
laptop
TW app
Anywhere
EPS
12. Challenges to bring func?onality to FSE
fabtop
EPS
ILS
ILS
e-‐centre
Customer site
ILS
SSEE
ECC
CRM (MyQ)
Mobile platform
Coach
AIR
LDDB
FD
AIR
Applica?on
Integra?on/
synchroniza?on
Communica?on
Clean room
Vendor room
laptop
Bring the
func?onality
to the FSE
1
1. Bring func?onality to FSE cockpit, running inside the fab
laptop
TW app
Anywhere
EPS
13. Challenges to bring func?onality to FSE
fabtop
EPS
ILSILS
e-‐centre
Customer site
ILS
SSEE
ECC
MyQ
Mobile plaSorm
Coach
AIR
LDDB
FD
AIR
Applica?on
Integra?on/
synchroniza?on
Communica?on
Clean room
Vendor room
laptop
Bring the
func?onality
to the FSE
1
1. Bring func?onality to FSE cockpit, running inside the fab
2. For op?mal FSE support, a (near) real ?me connec?vity to
backend systems is required
2
laptop
TW app
Anywhere
EPS
Currently only via FTP
14. Challenges to bring func?onality to FSE
fabtop
EPS
ILSILS
e-‐centre
Customer site
ILS
SSEE
ECC
MyQ
Mobile plaSorm
Coach
AIR
LDDB
FD
AIR
Applica?on
Integra?on/
synchroniza?on
Communica?on
Clean room
Vendor room
laptop
Bring the
func?onality
to the FSE
1
1. Bring func?onality to FSE cockpit, running inside the fab
2. For op?mal FSE support, a (near) real ?me connec?vity to
backend systems is required
3. To prevent database replica?ons, a synchroniza?on and
filtering mechanism needs to be in place
Currently only via FTP
2
Filter info to
machine/FSE
3
laptop
TW app
Anywhere
EPS
15. The Challenge
• Common Of The Shelf
• Back to standard SAP
• Reuse exis?ng func?onality
• Flexible but stable architecture
• Working on and offline
Guidelines, star8ng points
29. ECC
CRM
laptop
SAP Mobile PlaSorm
Agentry
Add on
Container
Time Wri?ng
applica?on
Container
Time Wri?ng
applica?on
Selected solu?on direc?on
Meta Data Driven Approach
40. Key takeaways
• Involve end users
• Involve SAP
• Involve all stakeholders
• and … listen
• and discuss business requests to really, really understand