1. Next Practice Service
NPS
“ A blended approach that brings together proven expertise and tested
knowledge designed to be flexible and proportionate to your specific challenges
”
What’s your next practice?
Presented and Prepared by:
Tariq Elsadik ‐ Consulting Director
4. Business Demand Results
“There is no such
thing as pure IT
projects any more”
Gartner
What’s your next practice?
5. IT Next Practice
Drivers
Increase the Increase the Increase the
understanding probability of likelihood of
and selecting those success of
transparency of investments executing the
costs, risks and with the highest selected
benefits potential return investments
1. Meeting stakeholder expectations
2. Alignment with business needs
3. Efficient allocation of resources
4. Costs optimization
5. Appropriate implementation and operation of IT assets
6. Clarity of responsibility and accountability
7. Innovation in services, markets, and business
What’s your next practice?
6. Market Trends
Middle East Situation
IT becoming
IT‐Enabled Business Agility
Internal Market the Business
Initiatives Driven
Collaboration; Social Media
Next generation analytics, Cloud Computing
ISO 38500; COBIT; COSO
ISO 20000 & ITIL; ISO 27001; BS25999
ERP and Business Applications
Chaotic Distributed
*
Infrastructure standardization and instrumentation
Computing Environment
Computing and infrastructure islands (chaotic, expensive management)
Strategic or emerging technologies and business trends
What’s your next practice?
7. Meeting of the Minds
Human
Responsibility Strategy Acquisition Performance Conformance Behavior
Architecture & Delivery Primary Responsibility : Business
Supply
ISO
38500
How Should We Do What Should We
Demand
Demand
What We Do? Work On?
ISO
ITIL
20000 What are the
ISO Desired Outcomes?
MOF 27000
COBIT
PMBOK
TOGAF
Primary Responsibility : IT Strategic fit & Business Value
What’s your next practice?
8. Exceed’s EGMP
ISO/IEC 38500
6 Principles
Best Practice Guidance
This is the What Part
COBIT ‐ ITIL – MOF – Adopt
ISO27001
Key Message: Adopt & Adapt
Best Practice ‐
Execution Framework
This is the How part Inform
Your own methods and
Practices; Your own Adapt
Governance Structure;
How you use tools
Inculcating Continuous Approach
Process Improvement
Transform Assess
What’s your next practice?
9. Best IT Practices that returned the most value in 2010
"Identify the future that has already happened" Peter F. Drucker
Identify the major trends in our market that have already happened. What is the
likelihood of their longevity? What impact will they have on your organization?
What’s your next practice?
10. ITSM Discipline
Part 1 Specification –
Target for Achievement –
This is the Shall Part
Part 2 – Code of Practice
Explanatory guidance on how to use of the
standard
Best Practice Guidance
This is the What Part Adopt
ITIL – MOF – COBIT – COSO
Key Message: Adopt & Adapt
Best Practice ‐ Execution Framework
This is the How part
Proven methods and Practices; Your own
Governance Structure;
How you use tools Adapt
Inculcating Continuous Process
Improvement
This is all about effective control and
efficient use of your available IT Resources
What’s your next practice?
14. State of Affairs
• In 2011, Exceed conducted two ISO38500
workshops, one in Abu Dhabi, UAE and the
other in Muscat Oman. The following slides
represent some of the data collected from
participants representing both the public and
private sectors.
What’s your next practice?
19. Our Services
Main Service Offering
Business
Continuity and Risk
Disaster Management
Recovery
BP Training Services
BP Consultancy Services
Service Enterprise
IT Service
Governance of
Disciplines Management
IT
BP Assessment Services
BP Tool Implementation
Project, Information
Program & Security Services
Portfolio Management
Management System
What’s your next practice?