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Next Practice Service




NPS
        “        A blended approach that brings together proven expertise and tested
 knowledge designed to be flexible and proportionate to your specific challenges


                                                                                   ”
                       What’s your next practice?
                        Presented and Prepared by: 
                        Tariq Elsadik ‐ Consulting Director 
The way we see it…




              What’s your next practice?
CIO Challenges




            What’s your next practice?
Business Demand Results



                “There is no such 
                thing as pure IT  
                projects any more” 
                Gartner




                 What’s your next practice?
IT Next Practice 
                              Drivers



        Increase the          Increase the          Increase the 
       understanding          probability of       likelihood of 
            and              selecting those         success of 
      transparency of          investments         executing the 
      costs, risks and       with the highest         selected 
          benefits           potential return       investments

1.   Meeting stakeholder expectations
2.   Alignment with business needs
3.   Efficient allocation of resources
4.   Costs optimization 
5.   Appropriate implementation and operation of IT assets
6.   Clarity of responsibility and accountability 
7.   Innovation in services, markets, and business

                                                   What’s your next practice?
Market Trends
                                    Middle East Situation
                                                                                           IT becoming 
IT‐Enabled Business Agility
      Internal            Market                                                           the Business
      Initiatives         Driven


                                                                Collaboration; Social Media

                                                         Next generation analytics, Cloud Computing 
                                                   ISO 38500; COBIT; COSO 
                                             ISO 20000 & ITIL; ISO 27001; BS25999

                                        ERP and Business Applications



  Chaotic Distributed 
                                   *
                                Infrastructure standardization and instrumentation
  Computing Environment


                    Computing and infrastructure islands (chaotic, expensive management)
                      Strategic or emerging technologies and business trends
                                                                          What’s your next practice?
Meeting of the Minds
                                                                                         Human 
      Responsibility       Strategy         Acquisition   Performance    Conformance     Behavior



            Architecture & Delivery                          Primary Responsibility : Business 
                           Supply
                                                                            ISO 
                                                                           38500

How Should We Do                                                                    What Should We 




                                                                           Demand
                                                                           Demand
What We Do?                                                                         Work On?
                        ISO 
                                ITIL
                       20000                                                        What are the 
                            ISO                                                     Desired Outcomes?
                  MOF      27000
                                    COBIT
                        PMBOK
                                   TOGAF


            Primary Responsibility : IT                       Strategic fit & Business Value
                                                                    What’s your next practice?
Exceed’s EGMP
      ISO/IEC 38500

      6 Principles



      Best Practice Guidance 
      This is the What Part
      COBIT ‐ ITIL – MOF –       Adopt
      ISO27001
      Key Message: Adopt & Adapt
      Best Practice  ‐
      Execution Framework
      This is the How part                   Inform
      Your own methods and 
      Practices; Your own        Adapt
      Governance Structure;
      How you use tools 
      Inculcating Continuous                Approach
      Process Improvement
                                Transform              Assess




                        What’s your next practice?
Best IT Practices that returned the most value in 2010

             "Identify the future that has already happened"   Peter F. Drucker




  Identify the major trends in our market that have already happened.  What is the 
  likelihood of their longevity?  What impact will they have on your organization?
                                                   What’s your next practice?
ITSM Discipline
           Part 1 Specification –
           Target for Achievement –
           This is the Shall Part


           Part 2 – Code of Practice
           Explanatory guidance on how to use of the 
           standard


           Best Practice Guidance 
           This is the What Part                      Adopt
           ITIL – MOF – COBIT – COSO 
           Key Message: Adopt & Adapt

           Best Practice  ‐ Execution Framework
           This is the How part
           Proven methods and Practices; Your own 
           Governance Structure;
           How you use tools                       Adapt
           Inculcating Continuous Process 
           Improvement
           This is all about effective control and 
           efficient use of your available IT Resources



                   What’s your next practice?
Most commonly experienced Outcomes 




   Global Status report on Governance of Enterprise IT – ISACA 2011
                                                What’s your next practice?
Maturity State


                                            51.7




                                            15.7




Global Status report on Governance of Enterprise IT – ISACA 2011
                                             What’s your next practice?
Ending ill projects




Global Status report on Governance of Enterprise IT – ISACA 2011
                                             What’s your next practice?
State of Affairs
• In 2011, Exceed conducted two ISO38500 
  workshops, one in Abu Dhabi, UAE and the 
  other in Muscat Oman.  The following slides 
  represent some of the data collected from 
  participants representing both the public and 
  private sectors.



                                What’s your next practice?
Alignment to ISO 38500




                What’s your next practice?
Alignment to ISO 38500




                What’s your next practice?
Governance Indicators




                What’s your next practice?
18
Our Services 
                                                          Main Service Offering
            Business 
          Continuity and           Risk 
             Disaster           Management
            Recovery
                                                             BP Training Services


                                                            BP Consultancy Services
 Service                                  Enterprise 
                       IT Service 
                                         Governance of 
Disciplines           Management
                                              IT
                                                            BP Assessment Services 

                                                            BP Tool Implementation 
            Project,            Information 
           Program &              Security                  Services
            Portfolio           Management 
          Management               System




                                                             What’s your next practice?
Ready for CHANGE?




                What’s your next practice?

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EGMP - Next Practice Service

  • 1. Next Practice Service NPS “ A blended approach that brings together proven expertise and tested knowledge designed to be flexible and proportionate to your specific challenges ” What’s your next practice? Presented and Prepared by:  Tariq Elsadik ‐ Consulting Director 
  • 2. The way we see it… What’s your next practice?
  • 3. CIO Challenges What’s your next practice?
  • 4. Business Demand Results “There is no such  thing as pure IT   projects any more”  Gartner What’s your next practice?
  • 5. IT Next Practice  Drivers Increase the  Increase the  Increase the  understanding  probability of  likelihood of  and  selecting those  success of  transparency of  investments  executing the  costs, risks and  with the highest  selected  benefits  potential return investments 1. Meeting stakeholder expectations 2. Alignment with business needs 3. Efficient allocation of resources 4. Costs optimization  5. Appropriate implementation and operation of IT assets 6. Clarity of responsibility and accountability  7. Innovation in services, markets, and business What’s your next practice?
  • 6. Market Trends Middle East Situation IT becoming  IT‐Enabled Business Agility Internal  Market  the Business Initiatives Driven Collaboration; Social Media Next generation analytics, Cloud Computing  ISO 38500; COBIT; COSO  ISO 20000 & ITIL; ISO 27001; BS25999 ERP and Business Applications Chaotic Distributed  * Infrastructure standardization and instrumentation Computing Environment Computing and infrastructure islands (chaotic, expensive management) Strategic or emerging technologies and business trends What’s your next practice?
  • 7. Meeting of the Minds Human  Responsibility Strategy Acquisition Performance Conformance Behavior Architecture & Delivery  Primary Responsibility : Business  Supply ISO  38500 How Should We Do  What Should We  Demand Demand What We Do? Work On? ISO  ITIL 20000 What are the  ISO  Desired Outcomes? MOF 27000 COBIT PMBOK TOGAF Primary Responsibility : IT Strategic fit & Business Value What’s your next practice?
  • 8. Exceed’s EGMP ISO/IEC 38500 6 Principles Best Practice Guidance  This is the What Part COBIT ‐ ITIL – MOF – Adopt ISO27001 Key Message: Adopt & Adapt Best Practice  ‐ Execution Framework This is the How part Inform Your own methods and  Practices; Your own  Adapt Governance Structure; How you use tools  Inculcating Continuous  Approach Process Improvement Transform Assess What’s your next practice?
  • 9. Best IT Practices that returned the most value in 2010 "Identify the future that has already happened"   Peter F. Drucker Identify the major trends in our market that have already happened.  What is the  likelihood of their longevity?  What impact will they have on your organization? What’s your next practice?
  • 10. ITSM Discipline Part 1 Specification – Target for Achievement – This is the Shall Part Part 2 – Code of Practice Explanatory guidance on how to use of the  standard Best Practice Guidance  This is the What Part Adopt ITIL – MOF – COBIT – COSO  Key Message: Adopt & Adapt Best Practice  ‐ Execution Framework This is the How part Proven methods and Practices; Your own  Governance Structure; How you use tools  Adapt Inculcating Continuous Process  Improvement This is all about effective control and  efficient use of your available IT Resources What’s your next practice?
  • 11. Most commonly experienced Outcomes  Global Status report on Governance of Enterprise IT – ISACA 2011 What’s your next practice?
  • 12. Maturity State 51.7 15.7 Global Status report on Governance of Enterprise IT – ISACA 2011 What’s your next practice?
  • 14. State of Affairs • In 2011, Exceed conducted two ISO38500  workshops, one in Abu Dhabi, UAE and the  other in Muscat Oman.  The following slides  represent some of the data collected from  participants representing both the public and  private sectors. What’s your next practice?
  • 15. Alignment to ISO 38500 What’s your next practice?
  • 16. Alignment to ISO 38500 What’s your next practice?
  • 17. Governance Indicators What’s your next practice?
  • 18. 18
  • 19. Our Services  Main Service Offering Business  Continuity and  Risk  Disaster  Management Recovery BP Training Services BP Consultancy Services Service  Enterprise  IT Service  Governance of  Disciplines Management IT BP Assessment Services  BP Tool Implementation  Project,  Information  Program &  Security  Services Portfolio  Management  Management System What’s your next practice?
  • 20. Ready for CHANGE? What’s your next practice?