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Social Media:
 Delivering the
Online Experience

                    1
Part I
      How did we get here?
Understanding the “Groundswell”
  Social forces and technology
       What are the risks?


                                  2
Web 2.0... a recap


                     3
Web 2.0 is...
    more interactive
 more user-controlled
more modular (mashups)

   Anyone can publish.
Anyone can communicate.

                          4
5
2004   2005   2006




       2007




                     6
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0
Social Media: Understanding the Groundswell and Rise of Web 2.0

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