This document contains the results of a market survey of landlords and tenants. 52% of respondents were tenants, 31% were landlords, and 18% were both. Most landlords (76%) manage their own properties to save money, though some use property managers. As landlords, the top pain points are finding good tenants, maintenance issues, and rental payments. The easiest tasks for landlords are credit checks, finding tenants through sites like Craigslist, and negotiating agreements. Many landlords expressed interest in online tools that help screen tenants, set up leases, and integrate other landlord functions into a single site.

1. My Report<br />Last Modified: 09/23/2011<br />1. Hello, we are conducting a market survey of those who lease and/or rent properties and would appreciate your feedback. Please select one that applies to you below:<br />#AnswerResponse%1Are you a tenant?4952%2Are you a landlord?2931%3Are you BOTH?1718%Total95100%<br />StatisticValueMin Value1Max Value3Mean1.66Variance0.59Standard Deviation0.77Total Responses95<br />2. As a landlord, How many rental units do you own? (select from dropdown menu)<br />#AnswerResponse%1Select from dropdown menu:00%212255%32718%4338%5413%6525%7613%8700%9813%10913%111013%12More than 1013%Total40100%<br />StatisticValueMin Value2Max Value12Mean3.58Variance7.17Standard Deviation2.68Total Responses40<br />3. As a landlord, do you manage your properties yourself or do you have help?<br />#AnswerResponse%1On my own.3276%2Use a property manager.1024%3Use of a realty professional.00%Total42100%<br />StatisticValueMin Value1Max Value2Mean1.24Variance0.19Standard Deviation0.43Total Responses42<br />4. If you do NOT use a property manager, why not?<br />#AnswerResponse%1Reason 1:23100%2Reason 2:835%3Reason 3:313%4Reason 4:00%<br />Reason 1:Reason 2:Reason 3:Reason 4:Not that difficult to manage one propertycostCostPricecostSimple set-up no need for managerExpensiveCost/Valueinability to solve complex problems not worth costToo expensiveToo expensiveUse one on-site person for day to dayDon't manage the property as well as we docostCost - high percentage of rent paymentEase of getting it rented for free - CraigslistCostI can manage it myselfcharge a high feeThe properties are NNN leases or residential leases that require little owner/landlord involvementtoo expensive for 1 rentalrent to familly membernot much to doexpensiveknow what to do & legal/contract issuesno needWaste of moneyI have the bandwidthpersonal gratificationcost for little valueSave money.Proximity to property.Don't have time to explain and deal with themI have a huge network I can leverage on my own<br />StatisticValueMin Value1Max Value3Total Responses23<br />5. If you have help, please indicate if it is a property management company or real estate professional. (check all that apply)<br />#AnswerResponse%1Property Management Company788%2Real Estate Professional225%3Please enter name(s) of company/group (separated by commas):225%<br />Please enter name(s) of company/group (separated by commas):triumphJWavro associates (leasing)<br />StatisticValueMin Value1Max Value3Total Responses8<br />6. If you use a management company/professional, how long have you used them for? (select from dropdown menu)<br />#AnswerResponse%1Select from dropdown menu:00%21 year.00%32 years.343%43 years.343%54 years.00%65 years.00%7More than 5 years.114%Total7100%<br />StatisticValueMin Value3Max Value7Mean4.00Variance2.00Standard Deviation1.41Total Responses7<br />7. How many successful rentals have they closed for you? (select from dropdown menu)<br />#AnswerResponse%1Select from dropdown menu:00%21 time.450%32 times.225%43 times.113%54 times.00%65 times.00%7More than 5 times.113%Total8100%<br />StatisticValueMin Value2Max Value7Mean3.13Variance2.98Standard Deviation1.73Total Responses8<br />8. When using an external company, how do you rank the value of the services they provide (with quot;
1quot;
being MOST IMPORTANT and quot;
5quot;
being LEAST IMPORTANT).<br />#Question12345ResponsesMean1a) Price102010131.382b) Proximity to property22621132.853c) Knowledge about neighborhood36121132.384d) Accessibility45130132.235e) Small firm10426133.926f) Other? Enter here and rank:3000031.00<br />f) Other? Enter here and rank:Deliver on value proposition ( larger negotiating power for insurance, etc.) and lower costno padding in the fees<br />Statistica) Priceb) Proximity to propertyc) Knowledge about neighborhoodd) Accessibilitye) Small firmf) Other? Enter here and rank:Min Value111111Max Value455451Mean1.382.852.382.233.921.00Variance0.761.311.591.361.580.00Standard Deviation0.871.141.261.171.260.00Total Responses13131313133<br />9. As a landlord who is LOOKING or WHILE LEASING to a tenant, what are your top 3 pain points and what tools (online or offline) do you currently use to manage them? (Examples: dealing with payments physically, finding tenants, negotiating the agreement, etc.)<br />Default - 1Pain PointTools/Resources Used (if any)Search for a new Tenant when the current one wants to vacate after the leaseuse craigslist to post adsbackground checkinternetFinding tenantsCraigslistmaintenancePropManagerGood tenantNonefinding tenantscraigslistFinding tenantsCraigslistdealing with repairshandle them just like your homeFinding Tenantcraigslistmeeting prospects at property (lots of no shows)book multiple appointments simultaneously to improve yieldPreparing property to be rentedMaid service, handymanReliable on-site manager to show propertiesability to pay rent on timecredit scores , referencesMaintainencelocal service providersfinding tenantsmgt. companyFinding quality tenantsCraigslistscreening the tenant applicationscredit rating agency reportCollectionsLawyerFinding TenantsCraigslist; commissions paid to real estate agentsagreementsprop mgrbeen years since I dealt with this - N/Aminor repairscontractorpaymentFinding GOOD tenantsCraigslistfinding tenentscraigs listfinding good tenantsads in newspaper, craigslist, etc.Finding tenantscraigslistDefault - 2Pain PointTools/Resources Used (if any)fix anything that is broken at home such as applianceshire a local handyman to get those fixedfinding qualified tenantsinternetDeposit disputesContractsModify contract for different tenantsbackground checkcredit checkReceiving paymentsN/Adealing with late paymentskeep finding themMaximizing Valuecraigslistre-posting craiglist adskeep draft ad copy locally to copy and pasteShowing propertyMy timeKeeping vacancies downadvertising in local papers, word of mouth with tenantsfixing appliancesmaintenence contractsdetermining market ratesweb resaerchDealing with paymentsEmail & Phonerepairs/maintenancearrange for contractorsProperty maintenanceProperty managernegociationprop mgrlost keyscontractorFinding long term leases for my furnished rentalWord of mouthmaintenance of propertybad tenants who damage propertyMaintenanceself, husband, handymanDefault - 3Pain PointTools/Resources Used (if any)worry about monthly rental paymentssend a mail to tenant if the check is not received by the 5th of every monthkeeping up with new lawsinternetFinding reliable handymenCraigslistpaymentdirect depositNegotiating the agreementN/Anot knowing what types of people you're leasing tocredit checkResponding to maintenanceselfScreening / qualifying tenantsTenant verification serviceHigh utility usage by tenants but heat is paid for by landlordhave considered individual metering, but payback hasn't been there.visiting/surveying neighborhood trendsperiodic visits to areaMaintenancepaymentskeeping track of paymentsFinancing acquisitionsMortgage bankercollectionprop mgrdepositing checks/paying billsGetting paid monthlycost variancetenants who do not make payments and damage property when evictedRental payments via check<br />Statistic123Min Value---Max Value---Total Responses---<br />10. As a landlord LOOKING or WHILE LEASING to a tenant, what are your top 3 quot;
easiest to doquot;
landlord tasks and what tools do you currently use to manage them?(Example: completing a reputation check, finding tenants, negotiating the agreement, etc.)<br />Default - 1Easiest to doTools/Resources Used (if any)check their credit scoreask them to submit a copy of the latest credit scorecredit checkinternetGetting paiddirect depositfinding a property managerword of mouthcollect rentgive them deposit slipnegotiating agreementprevious agreementsCredit CheckAgencyposting the adcollecting paymenttenant uses bill paycreate leasemade own form field Word templateFinding tenantsCraigslist, newspaper adsreputation checkUse service. Have to pay but pass cost along to applicantlease contractsonlinefinding tenantsCraigslistcollecting rentmgt. companyNegotiating termsputting the adcraigslistLease negotiationsSelfNegotiating Agreementreal estate agents advisemake repairsprop mgrbeen years since I dealt with this - N/Aadvertise apt.craigs listcontractCredit checkreceive paymentnegotiating the agreementBackground/credit checksFamilyDefault - 2Easiest to doTools/Resources Used (if any)get references from previous placessend the earlier landlord a mail or make a phoen calladvertisinginternetfinding a tenantPropManagerrepairsgive them handyman's contact informationlisting unitcraigslistLease contractLawyerdocscalifornia has a great landlord packet available on websiteReceiving rentDirect depositmaintenancehave solid maintenace staffmanage billsonlinelease negotiationlegal formsbuilding maintenanceHOA dues covers thisMarketing the homesagreementfree templateAcquisitionsProperty brokerreview applicationcredit history co.negotiating rent amounttrack revenue/costsquickenfinding bad tenantsDefault - 3Easiest to doTools/Resources Used (if any)meet the new prospective tenant personally to get a feel whether they will be good tenantsmeet at the rental propertycollecting rentPropManagerRenewal ContractN/Ataxeswell understood in turbotaxGetting the agreement signedStandard lease agreementcredit/reputation checkcredit bureau; online resourcesDispositionsBrokernegotiating agreeementsbackground check<br />Statistic123Min Value---Max Value---Total Responses---<br />11. As a landlord, if a tool/site was available that could make rental process easier for a landlord, how would you rate the importance of the following features?<br />#QuestionNot ImportantSomewhat ImportantVery ImportantResponsesMean1a) Reduced costs for paid landlord services (e.g. renter credit check)31215302.402b) Tools to set up lease contracts81012302.133c) Convenience of one tool/site for exploring properties, negotiating rent, finalizing the lease contract, paying for rent and an integrated communication tool with the landlord61310292.144d) Easy to use and well designed website41115302.375e) Renter and landlord matching (think eHarmony for rentals)81110292.076f) Tenant reputation history (ie. on-time payment, good tenants)1523292.767g) Integrated communication tool for landlords and renters13106291.768h) One credit/reputation check for multiple potential landlords10109291.979i) Access to many renters/users4916292.4110j) Ability to post videos/photos51311292.2111k) Online application submission61012282.2112l) Other:02022.0013m) Other:00000.0014n) Other:00000.00<br />l) Other:m) Other:n) Other:handymanInstant tenant credit check: PRESTO! Your score sucks? Don't even apply. Thanks & have a nice day :)I shouldnt have selected landlord and I cant back out...ignore these!all of these tools arealready available online<br />Statistica) Reduced costs for paid landlord services (e.g. renter credit check)b) Tools to set up lease contractsc) Convenience of one tool/site for exploring properties, negotiating rent, finalizing the lease contract, paying for rent and an integrated communication tool with the landlordd) Easy to use and well designed websitee) Renter and landlord matching (think eHarmony for rentals)f) Tenant reputation history (ie. on-time payment, good tenants)g) Integrated communication tool for landlords and rentersh) One credit/reputation check for multiple potential landlordsi) Access to many renters/usersj) Ability to post videos/photosk) Online application submissionl) Other:m) Other:n) Other:Min Value111111111112--Max Value333333333332--Mean2.402.132.142.372.072.761.761.972.412.212.212.000.000.00Variance0.460.670.550.520.640.260.620.680.540.530.621.330.000.00Standard Deviation0.670.820.740.720.800.510.790.820.730.730.791.150.000.00Total Responses3030293029292929292928410<br />12. As a landlord, how do you currently screen for tenants? Please explain below:<br />Text ResponseCheck their credit score and history and also meet them personallycall references, check current residence, credit checkIncomeMy property manager handled it.interviewscredit check, credit score, previous residencesRandomproperty manager does itCheck where they work, gender, age, credit checkpersonal meetings, credit, referencereview applications, credit reportI use a tenant verification service. I have not been pleased with the company, and will probably seek another service.credit check and reference check.references, credit checks, employer recordsA friend who is a mortgage brokerManagement company does this, but the biggest things I look for are credit score & employment (salary level)Yes - through an application processusing a credit rating agency and personal interviewsVia property management companyThird party credit research and confirmation of income from employmentInterview and Credit Check and checking referencesprop mgrIf they're my sister then I rent to them. ... right now I would pay $10 to be able to go back and not select quot;
both tennent and landlordquot;
employment, assets, credit, rental history (rent check on previous landlord & eviction history check)credit check, interviewYes. Credit check and employment verificationpersonal reference checks, credit checkscheck ref., do credit check, work history, etc.Credit check. References. Employment verification (salary). Interview.yes<br />StatisticValueTotal Responses30<br />13. Would you be interested in a tool that helps you screen for good tenants?<br />#AnswerResponse%1Yes2790%2No310%Total30100%<br />StatisticValueMin Value1Max Value2Mean1.10Variance0.09Standard Deviation0.31Total Responses30<br />14. How much are you willing to pay for that service?<br />#AnswerResponse%1Up to $10.727%2Up to $20.312%3Up to $50.1454%4Up to $100.14%5More than $100.14%Total26100%<br />StatisticValueMin Value1Max Value5Mean2.46Variance1.14Standard Deviation1.07Total Responses26<br />15. Would you be comfortable doing this task online (e.g. via computer, smartphone, etc.)?<br />#AnswerResponse%1Not comfortable at all.00%2Somewhat comfortable.310%3Very comfortable.2790%Total30100%<br />StatisticValueMin Value2Max Value3Mean2.90Variance0.09Standard Deviation0.31Total Responses30<br />16. How important is this service of screening good tenants to you?<br />#AnswerResponse%1Not important.27%2Somewhat important.620%3Very important.2273%Total30100%<br />StatisticValueMin Value1Max Value3Mean2.67Variance0.37Standard Deviation0.61Total Responses30<br />17. As a landlord, how do you currently set up leases? Please explain below:<br />Text Responseon my own , using the standard California lease agreementuse format from NoloI use an existing contract and just change a few parametersMy property managermodify contracts for different tenantshave a template, pdfAgency/lawyerproprrt manager does ityescalifornia docsuse Word templateI have a standard lease agreement that I use.Have standardized leasing form.ummm, you go online, print out a contract and make people sign it. pretty damn simple.I'm a lawyerMostly pre-formatted leases; pretty standard fare. If I needed any help, there's always Legalzoom, no?I use a template on my computerstandard templatevia property management companyStandard proprietary templateWe use our formsproperty mgrwe have contracts through the apartment association in SFWORD templateyescontract which i review line by linesend tenant a contract and have them sign it. Work through Property Management companyUse downloaded form lease.<br />StatisticValueTotal Responses28<br />18. Would you be interested in a tool that helps you easily set up leases?<br />#AnswerResponse%1Yes1655%2No1345%Total29100%<br />StatisticValueMin Value1Max Value2Mean1.45Variance0.26Standard Deviation0.51Total Responses29<br />19. How much are you willing to pay for that service?<br />#AnswerResponse%1Up to $10.1357%2Up to $20.730%3Up to $50.14%4Up to $100.14%5More than $100.14%Total23100%<br />StatisticValueMin Value1Max Value5Mean1.70Variance1.13Standard Deviation1.06Total Responses23<br />20. Would you be comfortable doing this task online (e.g. via computer, smartphone, etc.)?<br />#AnswerResponse%1Not comfortable at all.27%2Somewhat comfortable.415%3Very comfortable.2178%Total27100%<br />StatisticValueMin Value1Max Value3Mean2.70Variance0.37Standard Deviation0.61Total Responses27<br />21. How important is this lease contract service to you?<br />#AnswerResponse%1Not important.1139%2Somewhat important.1036%3Very important.725%Total28100%<br />StatisticValueMin Value1Max Value3Mean1.86Variance0.65Standard Deviation0.80Total Responses28<br />22. As a landlord, how do you currently collect rent? (e.g. via check, direct deposit, etc.) Please explain below:<br />Text Responsechecktenant mails checkDirect depositproperty managergive tenants direct deposit slips1 via check, 1 direct depositWiredirect depositDirect face-to-face check paymentmailed checkEFT via online banking. used PayPal until fees began to be levied.Check and direct depositcheckdirect deposit through electronic transfer. - it is a free service through all commercial banks. why would I pay additional fees for someone else to do this for me. it couldn't be easier.Checkelectronic deposit to the management company, they take a cut & pass me the balance with a receipt.Check and wirecheckdirect depositVaries by propertyCheckbank depositscheckcheckyes via checkmailed checkdirect deposit as well as via checkcheck is mailed to us<br />StatisticValueTotal Responses28<br />23. Would you be interested in other tools/options for collecting rent? (e.g. via direct deposit, credit card, Paypal)<br />#AnswerResponse%1Yes1966%2No1034%Total29100%<br />StatisticValueMin Value1Max Value2Mean1.34Variance0.23Standard Deviation0.48Total Responses29<br />24. How much are you willing to pay for a service that helps you collect and track rental payments?<br />#AnswerResponse%1Up to 1% of rent.2091%2Up to 2% of rent.29%3Up to 3% of rent.00%4Up to 4% of rent.00%5Up to 5% of rent.00%Total22100%<br />StatisticValueMin Value1Max Value2Mean1.09Variance0.09Standard Deviation0.29Total Responses22<br />25. Would you be comfortable doing this task online (e.g. via computer, smartphone, etc.)?<br />#AnswerResponse%1Not comfortable at all.27%2Somewhat comfortable.14%3Very comfortable.2489%Total27100%<br />StatisticValueMin Value1Max Value3Mean2.81Variance0.31Standard Deviation0.56Total Responses27<br />26. How important is this service to you?<br />#AnswerResponse%1Not important.933%2Somewhat important.1348%3Very important.519%Total27100%<br />StatisticValueMin Value1Max Value3Mean1.85Variance0.52Standard Deviation0.72Total Responses27<br />27. As a TENANT:<br />Default - How long have you lived in your residence?Enter number of years below:236231.51023111332.524121072223113324252211236401715150.5Default - How many years have you been renting?Enter number of years below:615152301.51102312337141410135799712591010103729137615610236741032011112<br />StatisticHow long have you lived in your residence?How many years have you been renting?Min Value--Max Value--Total Responses--<br />28. As a renter, have you had any help finding and closing on your current and previous rental properties? Check all that apply below.<br />#AnswerResponse%1Corporate relocation services1224%2Rental referral agent1530%3Craigslist or another website4080%4Driving around1734%5Other. Enter here:918%<br />Other. Enter here:IndividualfriendLocal paper publicationsfriendsFriendhttp://www.padmapper.com/Friendlocal paperMLS<br />StatisticValueMin Value1Max Value5Total Responses50<br />29. If you selected any of the above, what company/group has helped you? Please enter the name(s) of the company/group below:<br />Text Responsebayrental.orgCraigslistRemaxcraigslistdon't recall name, she came to us after seeing our post on craigslistSemoninthrough a friendOaktree corporate housingCraigslistCraigslist, PadmapperSIRVA RelocationMetro RentStreeteasy.com, Sotheby'sCraigslist, hotpads.comDisneyCraigslistcraigslistNavyVarious includingbusing Multiple Listing ServuceCentry 21Alan PinelPrince Real EstateRent.com, apartments.comDon't rememberCraigslistcraigslist, mls, kijijiMLS.ca mostly.CraigslistCraigslistsmall local companyAbbott LaboratoriesHill Co.<br />StatisticValueTotal Responses32<br />30. If you used a company/group, how long have you used them for? (select from dropdown menu)<br />#AnswerResponse%1Select from dropdown menu:00%21 year.1240%32 years.310%43 years.27%54 years.27%65 years.00%7More than 5 years.1137%Total30100%<br />StatisticValueMin Value2Max Value7Mean4.27Variance5.17Standard Deviation2.27Total Responses30<br />31. How many times have you used them? (select from dropdown menu)<br />#AnswerResponse%1Select from dropdown menu:00%21 time.1239%32 times.310%43 times.516%54 times.26%65 times.00%7More than 5 times..929%Total31100%<br />StatisticValueMin Value2Max Value7Mean4.06Variance4.46Standard Deviation2.11Total Responses31<br />32. If you do NOT use a property manager or real estate agent, why not?<br />#AnswerResponse%1Reason 1:29100%2Reason 2:1552%3Reason 3:414%4Reason 4:27%<br />Reason 1:Reason 2:Reason 3:Reason 4:Hard to find.Even harder to find a trustworthy one.Craigslist fills all my needs for looking for rental opportunities.not most efficient as a perceptionwhat's in it for themtoo expensiveEasy to connect with landlords directlyWho the hell wants to pay a middle manDon't knoweasier to work with friendsGot used to searching on craigslistI didn't think I needed to pay someone for research I could do by myselfeasier to do on owneverything onlineno use for a simple leaserelo company provided enough supportCraigslistNYC real estate broker feeHard to get to property managers in NYCNo effectivePaid by the expensive agencies hence they waste your time showing crap first and then something unaafordableCraigslist is betterPriceLess OptionsLess Independent - feel bound to themcostlythey only have expensive rental.extra delayExcept some markets (such as NYC), it is not hard to find the contacts of rental properties. I can call up the property manager of each apt complex to find availability.I am a tenant only.expensivedon't know how to find good onesNo need for a middle manConvenienceMarket (San Francisco)Not needed (easy to find rentals)Difficult to find a reliable agentI prefer doing research online and through web forumsDifficult to find an agent relative to an areaDidn't feel a need - successful without themCannot TrustToo expensivePushyThought i could do it just as easy on my own.Feel that real estate agents are more concerned with ownersblahblahtimeCraigslist is easier<br />StatisticValueMin Value1Max Value4Total Responses29<br />33. Please rank the value of the services you think a realty/property management company can provide (with quot;
1quot;
being MOST IMPORTANT and quot;
5quot;
being LEAST IMPORTANT).<br />#Question12345ResponsesMean1a) Provided pricing information1515545442.302b) Performed my search for me1311775432.533c) Knowledge about neighborhood991635422.674d) Accessibility6101295422.935e) Small firm7310811393.336f) Other? Enter below:3000031.00<br />f) Other? Enter below:Show propertiesSelectionFunded by companyNegotiated price for me(not sure what you mean by quot;
Small firmquot;
.pictures and other info so I only have to visit the places Im sure I'll like.<br />Statistica) Provided pricing informationb) Performed my search for mec) Knowledge about neighborhoodd) Accessibilitye) Small firmf) Other? Enter below:Min Value111111Max Value555551Mean2.302.532.672.933.331.00Variance1.791.921.541.532.070.30Standard Deviation1.341.391.241.241.440.55Total Responses44434242396<br />34. As a tenant who is LOOKING or RENTING a unit, what are your top 3 pain points and what tools (online or offline) do you currently use to manage them?(Examples: finding the right house/apartment, multiple credit checks, negotiating the agreement, etc.)<br />Default - 1Pain PointTools/Resources Used (if any)Multiple credit checksnot enough details on craigslist about size of roomsContacting owner to see the property initiallyrealtortime to find the right property to rentfinding the right apartmentcraigslistNot enough listingsfinding a good placecraigslistFinding apartmentFinding the right apartmentincorrect pricecompairing multiple sitesNo predictability that the landlord would renew the leaseI tried to sign a longer lease but that doesn't work out very wellneighborhood researchcheck status of propertybring a friendfinding the right apartmentcraigslistArriving first when a place is competitiveUsed a proxy when i wasn't availablesubmit applicationspaper ?Multiple applicationsscreening (want better/more pictures in and outside, maybe videos)too many site visitsfinding the perfect placewebsites/agentsRight apartment/priceFinding the right apt at the right priceCraigslistright amenitiescraigslistfind availabilitycraigslist, call up or visit directlyfinding the right house/apartmentCraigslistDue diligenceInternetAvailable property within the desired areaDriving aroundFinding the right locationAgentschool districtweb API scoresPaperwork and agreementFinding the area I want to live inFriends & ColleaguesPayment methodCredit cards are mostly not accepted as a payment methodalready rentednewspaperSearching Effectively in the NeighborhoodCraigslist, rent.com, zillow.com, realtor.comNegotiatingRealtorPriceWebsites to see what comparable offers arefinding good placesmls...but its not good.blahright propertyreferencesFinding placeCraigslistaccess to buidling managementphone/emailDefault - 2Pain PointTools/Resources Used (if any)The whole harrpwing search processnot enough detail about quality of neighborhoodmaintenancelandlordcomparing apartment optionsfriends/familyInconsistent ratesNegotiatingPaperspictures shown on websites are different from actualvisitInsecurity about dealing with someone I don't knowUsually prefer to rent from someone who uses a property management companyvisiting rentalsmoving out/ making sure i get my security deposit backnoneknowing if the rent is fairhaving to cross check on websitescommunicating with landlordemailNot certain whether listing is still activeknowing where I standemail/phonePrice/qualityright price in right neighborhoodcraigslist/zillowfind the contacts of apt complex (if not listed on craigslist)google searchtaking care of broken items in the houselandlordMultiple credit checksMaintain good FICO scoreRent rateCalling the propertTransportationagentacceptable CommuteRental agent usually required by property managers in New YorkFinding a rental that meets my requirementsCraigslist (tedious - bad search function)SecurityThere is inadequate information provided by property agents on security related breaches in that areanot as describedpaper / webArranging Repairs, etcProperty Manager's RecomendationsblahblahpaperworkFind time to see placePhone/emailaccess to landloardemailDefault - 3Pain PointTools/Resources Used (if any)Transitioning and the pressure of finding the right place on time.not enough detail about qualityh of apartment fixtures, appliancesunderstanding pricing trendsToo much information asked during verification processKnowing new areaReading the contractlawyerdeposits/rental rates with low credit recordvisitSecurity depositNot much I can do about thatapplicationsagreement is too strictnonescheduling showing timesagain - using a proxy to go to open houses for meNot knowing if price is fairneighbors/neighborhoodMultiple credit checkstiming of giving notice without having the next place lined up yet - to avoid paying two rents in one month that overlapsn/areputation of apt complex and its mgmt teamgoogle reviews online and talk to friends living there beforepaying utilitiesroommatesFi Quaker listingsInternetOption to see the placeVisiting the placelease agreementagentDeciding on the right apartmentAccess to informationexcessive depositssending chequesunit maintenancenothing available<br />Statistic123Min Value---Max Value---Total Responses---<br />35. As a renter who is LOOKING or RENTING, what are your top 3 quot;
easiest to doquot;
renter tasks and what tools do you currently use to manage them?(Examples: finding the right house/apartment, multiple credit checks, negotiating the agreement, etc.)<br />Default - 1Easiest to doTools/Resources Used (if any)Online search and shortlistseeing what is availablecraigslistpay rentselffind contact informationwebsiteCraigslist is awesomeFinding pictures on linefinding surroundings of aptgoogleLocating the candidate homes to viewCraigslistbroad searchcredit checksexperian, etcsee what else is for rent in the neighborhoodpadmapper, craigslistpayingbank automatic paymentdecidefilling out formsGoing online to look for a placeResearching compsCraigslistsearch by neighborhood and pricecraigslistnegotiating the agreement,noneEvaluating quality of rentalPersonal experinceCredit checkApartment complex manages thatFind listingsonlineFinding apartment optionsCraigslistNegotiating agreementGetting things fixedCalling the landlord has always worked for me and things get fixed on the earliestnegotiatingPayBanking Bill Payafter finding the place, everything is easy.blahcontractfinding the placeDefault - 2Easiest to doTools/Resources Used (if any)sorting by price and neighborhoodcraigslistpay rentonline checkingPaying rent every month through bank auto paymentCredit checknegotiatingcredit checkeasy to do onlinenegotiatepaying rentonline bankingVisiting housesGoogle mapskey word searches (i.e. top floor flat)craigslistdoing site visitsnoneLocating good neighborhoodsOnline toolsPaying the rentDrop the check in the 'drop box'Credit checksonlineCredit checksDepositing rent checks24 hours drop box serivcecredit checkblahblahDefault - 3Easiest to doTools/Resources Used (if any)maintenance requestsphoneMaintenance calls are easyN/Aelectronic applicationsmake the whole process easierdecideFormsContract signingIn personPaying deposit and rentOnline checking<br />Statistic123Min Value---Max Value---Total Responses---<br />36. As a renter, if a tool/site was available that could make rental process easier for you, how would you rate the importance of the following features?<br />#QuestionNot ImportantSomewhat ImportantVery ImportantResponsesMean1a) Renter and landlord matching (think eHarmony for rentals)12238431.912b) Convenience of one tool/site for exploring properties, negotiating rent, finalizing the lease contract, paying for rent and an integrated communication tool with the landlord21327422.603c) Easy to use and well designed website1832412.764d) Landlord reputation history (ie. good landlords, timely repairs)01230422.716e) One credit/reputation check for multiple potential landlords51225422.487f) Access to a thorough and complete available listings1437422.868g) Ability to view property videos/photos1536422.839h) Online application submission12219422.4310i) A reputation system that takes into account my previous excellent renting history not just my credit score31623422.4811j) Ability to ask previous tenants about the landlord/property manager11922422.5012k) Other:00333.0013l) Other:00113.0014m) Other:01012.00<br />k) Other:l) Other:m) Other:Scheduling system for showing propertiesOngoing rent payment with credit card not checksSecurity check on propertyAnything I can't get through craigslist/online currentlyability to book showings<br />Statistica) Renter and landlord matching (think eHarmony for rentals)b) Convenience of one tool/site for exploring properties, negotiating rent, finalizing the lease contract, paying for rent and an integrated communication tool with the landlordc) Easy to use and well designed websited) Landlord reputation history (ie. good landlords, timely repairs)e) One credit/reputation check for multiple potential landlordsf) Access to a thorough and complete available listingsg) Ability to view property videos/photosh) Online application submissioni) A reputation system that takes into account my previous excellent renting history not just my credit scorej) Ability to ask previous tenants about the landlord/property managerk) Other:l) Other:m) Other:Min Value1112111111332Max Value3333333333332Mean1.912.602.762.712.482.862.832.432.482.503.003.002.00Variance0.470.340.240.210.500.170.190.300.400.300.000.000.00Standard Deviation0.680.590.490.460.710.420.440.550.630.550.000.000.00Total Responses43424142424242424242311<br />37. As a tenant, express your level of concern with security of transactions:<br />#QuestionNot concernedSomewhat concernedVery concernedResponsesMean1How much do you worry about providing your personal information to potential landlords?91716422.172How much do you worry about giving your deposit to a landlord?14208421.863Have you had to deal with multiple credit/reputation checks while searching for one your next apt/home? Please enter &quot;Yes&quot; or &quot;No&quot; below and rank concern:15164351.69<br />Have you had to deal with multiple credit/reputation checks while searching for one your next apt/home? Please enter &quot;Yes&quot; or &quot;No&quot; below and rank concern:YesYesyesnoNonoNoNONoYesnonoYesYesYesYesYesNoNoNoYESnoNoNoNoyesYesYesYESnoyesnoNoNonoyes<br />StatisticHow much do you worry about providing your personal information to potential landlords?How much do you worry about giving your deposit to a landlord?Have you had to deal with multiple credit/reputation checks while searching for one your next apt/home? Please enter &quot;Yes&quot; or &quot;No&quot; below and rank concern:Min Value111Max Value333Mean2.171.861.69Variance0.580.520.75Standard Deviation0.760.720.87Total Responses424241<br />38. As a tenant, how do you currently pay your rent? (e.g. via check, direct deposit, etc.) Please explain below:<br />Text ResponseDirect depositcheckcheckdirect depoistcheckMonthly auto paymentautopay check from bank accountCheckcheckI no longer rent but when I did rent a couple of years ago, I had to mail a check or drop it off at the property management co office. A real pain in the ass - in the last 5 years I lived in 2 different rentals (one year each) and the 2 different prop Mgmt companies had no proper website where I could set up automatic monthly billing for my rent.checkDDautomated check through billpaycheckCheckCheckbill payPayPalcheckCheckVia check or via bill pay onlineHand-written check. I wish I could do it automatically every month online instead, that way I would never forget!checkcheckCheckauto checkvia checkCheckDDOnline automated checkingonline bankingCheckcheckCheckchequeCheckemail based direct deposit.direct depositChequeCheckdirect deposit<br />StatisticValueTotal Responses41<br />39. How valuable would it be for you to have other payment options?<br />#AnswerResponse%1Not valuable.1227%2Somewhat valuable.1329%3Valuable.1329%4Very Valuable.716%Total45100%<br />StatisticValueMin Value1Max Value4Mean2.33Variance1.09Standard Deviation1.04Total Responses45<br />40. How much are you willing to pay for a service that performs and tracks your payment transactions?<br />#AnswerResponse%1Up to 1% of rent.3394%2Up to 2% of rent.26%3Up to 3% of rent.00%4Up to 4% of rent.00%5Up to 5% of rent.00%Total35100%<br />StatisticValueMin Value1Max Value2Mean1.06Variance0.06Standard Deviation0.24Total Responses35<br />41. Would you be comfortable doing this task online (e.g. via computer, smartphone, etc.)?<br />#AnswerResponse%1Not comfortable at all.00%2Somewhat comfortable.818%3Very comfortable.3782%Total45100%<br />StatisticValueMin Value2Max Value3Mean2.82Variance0.15Standard Deviation0.39Total Responses45<br />42. Would you like to leave your name to help us better understand the demographics of the property rental market? If so, please enter your name below. (Feel free to leave anonymous)<br />Text ResponseAkhilesh VermaKrishnaC. WashingtonRobin -- do not use. Had to test something.steve chenjim van goghjaaaayWaseem Bawa (caveat: I used to rent up until a couple of years ago)Stephanie KrutzschLeonardo FaoroPaul Mackinawfor quot;
how much willing to payquot;
questions, i would have answered 0 for collecting rent payments -- unwilling to use another service at cost of percentage of rent. would consider one-time set up fee but currently receive EFTs at no cost except time to set up.Will Taylor, BCEMBA '11Aaron KelleySuzanne LightstoneBijun He (it will be great if you can share your survey result with me. All questions are very interesting!Mark VandendykeStephen TindleTanuja SinghPeter AddertonanonymousUmar SaeedAnonymousSehr SheikhGene LiuUsman RaoAnonymousChris HoustonJim FarrisAdeKaajal ShahaniKelly Hollar (friend of Robin's)No<br />StatisticValueTotal Responses33<br />43. Please select your age range below in the dropdown menu:<br />#AnswerResponse%7Select from dropdown menu:00%1Under 25 years old00%2Between 25-3069%4Between 30-352742%5Between 35-402031%6Between 40-45813%8Between 45-5023%9Between 50-5500%3Between 55-6012%10Between 60-6500%11Between 65-7000%12Between 70-7500%13Between 75-8000%14Above 80 years old00%Total64100%<br />StatisticValueMin Value2Max Value8Mean4.48Variance1.49Standard Deviation1.22Total Responses64<br />