5. Governance Model Governance with Barrier Barriers exist for most citizens Elected Reps Taxes Expenditure Administration Citizens Public Works Barrier
6. Barriers Rules Procedures Regulations Forms Elected Reps Taxes Expenditure Administration Citizens Public Works Barrier Red Tape Inefficiency Corruption Delays Intransparency Affected Governance Citizens Democracy
27. Maharashtra IT policy Empowerment through Connectivity Anytime, Anywhere, Anyhow services Mission Statement Objective
28.
29. Citizen Service: The best channel for each citizen Citizen Service/Correspondence/eCommerce Integrated C itizen Facilitation Center Integrated Backend Content Delivery Service Providers Suppliers & Partners Internet Mail E-Mail Kio sk Counter Call Center