4. State the Request Up Front Assume Your Audience Will Comply Be Specific Punctuate Polite Requests and Questions Differently Pay Attention to Tone Avoid Starting With Personal Introductions
5. Explain and Justify the Request Ask Important Questions First Ask Relevant Questions Deal With One Topic Per Question
6. Close the Request Three Important Elements Goodwill and Appreciation Contact Information Specific Request
7. Routine Requests Products and Services Information and Action Recommendations and References Claims and Adjustments