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Mobile Campaign Manager




                                                   TM




           Copyrights © 2012 SyntecX, All rights reserved
The SyntecX Blazon!
Blazon Mobile Campaign Manager (MCM) is a powerful marketing platform
optimized to enhance product/service promotion and create the customer
call to action that fits the needs of your business.




                                                           Copyrights © 2012 SyntecX, All rights reserved
At a glance
 Delivering the ability to engage customers & spread awareness of your products.

 Ability to create Polls & other two-way dialogue with each individual subscriber

 Handset independent – no settings or apps required

 Launch tailored marketing campaigns & track their effectiveness in real time

 Increase outreach by frequently contacting your customers with

   promotional offers, quizzes, announcements, etc.




                                                                                     Copyrights © 2012 SyntecX, All rights reserved
Features
Campaign Creator:
The campaign creator allows its users to create, manage, edit and delete campaigns through a simple and friendly
web interface.

Broadcast Scheduler:
The broadcast scheduler is an automated subsystem responsible for communicating with the SMSC at fixed intervals.
The scheduler distributes the available capacity at its large accounts (LAs) with the SMSC
among all campaigns; based on their individual preferences and configurations.

Administration
With its intuitive administrative interface, Blazon provides
capabilities and functionality that helps manage the complete
platform effectively and efficiently

                                                                                             Copyrights © 2012 SyntecX, All rights reserved
How it Works
                                       Blazon’s intuitive interface
                                       hosts numerous features for
                                       managing campaigns




                                                                      Recipients get served with
      Users creates lists of MSISDNs                                  messages and can interact by
      that he wants to send his                                       replying
      messages to




                                                                                                Copyrights © 2012 SyntecX, All rights reserved
Inside the hood
                                      Subscriber Data Sources
                     CRM System      Billing System   Data Warehousing      Voice Usage


                     Data Usage      Mobile Content    LBS Monitoring    Messaging Usage




                                    Mobile Campaign Manager
 Email campaign                                                                                         Subscriber Profiling




 SMS Campaign
                                                                                                       Reward/Redemption
                  SMS Campaign    WAP Campaign        SMS Quiz           SMS Voting

                                                                                          Copyrights © 2012 SyntecX, All rights reserved
Core Components
                                                                  Mobile Network

      Blazon Campaign             3rd Party Campaign                                    Mobile
     Manager Application          Manager Interfaces                                   Subscribe
                                                                                           r
                                                       HTTPS
                                                        and
                                                       SOAP
                                                        XML
                    Blazon
              Campaign Manager
                Profile Manager
          Network Abstraction Layer                     SMPP/MM
                                                         7/GGSN


                                               WAP
       SMSC                MMSC
                                           Gateway/GGSN                     Mobile
                                                                           Network
                                                                           Operator
                                                                                      Copyrights © 2012 SyntecX, All rights reserved
Social Profiling Engine
The Social Profiling Engine analyses interactions, behavior and
demographic data from the subscriber network, to identify best targets for
effective and personalized marketing campaigns to prevent churn, market
products and acquire new customers. It is available as a licensable software
product or as a hosted service, On-Demand.




                                                                               Copyrights © 2012 SyntecX, All rights reserved
Social Profiling - Highlights
                    Hugely improved marketing effectiveness - as proven again and again by
                     our customers’ campaigns
                    Highly accurate - based on reconstruction and analysis of real social
                     networks from calls and messaging data
                    Intuitive user interface – true Social Intelligence insight to marketers for
                     campaign planning and execution
                    Operational excellence – cost-effective scalability matching dynamic
                     market needs
                    Market Proof - Successfully deployed by mobile operators world wide
                    Fast Deployment – 30 days in average
                    Automatically adapts to the operator and market conditions




                                                                          Copyrights © 2012 SyntecX, All rights reserved
Social Profiling - Benefits
For marketing
It provides a unique, intuitive user dashboard for marketers to identify and analyze
behaviors and trends within their customer base. This enables accurate targeting and
personalization of campaign messages, offers and channels, by benchmarking specific
target groups against the population average.

For analytics
It may be used as a standalone predictive analytical tool, or alternatively to
complement your existing analytical models by introducing the understanding of social
context and influence.
Models are based on highly granular data, revealing even the most subtle nuances that
impact customer behavior.

For IT Department
It is easily integrated into existing data warehouse, CRM and campaign management
solutions through simple text file or SQL interfaces.
                                                                                        Copyrights © 2012 SyntecX, All rights reserved
Architecture
                                                                                                  Network
                CUSTOMER PROFILING ENGINE                                                         Footprint

                 Subscriber    Subscriber     Network




                                                            EAI, ETL, WEB Services
                   Profile       Data        Spatial Data
                Management    Management     Management                                                CRM

                     Subscriber History Processing
  Third Party                                                                                    Enterprise
                     Subscriber Behavior Prediction                                                DWH
     API


                                                                                                      CDRs
    Blazon
  Campaign          Subscriber Profiling DB
  Manager
                                                                                                    TOP UP


                                                                                     Copyrights © 2012 SyntecX, All rights reserved
Application Interface




                        Copyrights © 2012 SyntecX, All rights reserved
App Interface – Active Campaigns Management




   Campaign management module allows users to define campaigns, daily schedule, number of
                            messages per day and duration.
                                                                               Copyrights © 2012 SyntecX, All rights reserved
App Interface – Campaign Management console
                         Users can upload MSISDN lists and define multiple messages
                         for a campaign (configurable to either random broadcast to
                         all MSISDNs in the campaign).
                         Campaign managers/administrators can receive daily
                         notifications for campaigns along with messages and at start
                         and end of each of their campaign.




                                                        Copyrights © 2012 SyntecX, All rights reserved
Application Interface – User/Role Management




                    The platform provides multiple levels of users with controlled access
                    and customizable privileges for each group of users.

                                                                 Copyrights © 2012 SyntecX, All rights reserved
Application Interface – Reporting
                Campaign manager also has the capability to show
                Messages and notifications sent to administrators/
                campaign managers for record/audit purposes




                                                      Copyrights © 2012 SyntecX, All rights reserved
Application Interface – Reporting




                               Copyrights © 2012 SyntecX, All rights reserved
Born a High Performer
                 Unlimited simultaneous campaigns!

                 Limitation is only at throughput capacity

                 Minimum footprint for maximum efficiency

                 Minimal operational cost

                 Installed on HP’s state-of-the-art G7 c7000 Blade servers

                 Replicated the lab test results in LIVE environment as well, in
                   some of the world’s largest operators!



                                                               Copyrights © 2012 SyntecX, All rights reserved
And it is secure
Application Security

      Two-step authentication mechanisms, multiple user roles and privileges
      for application access

Operating System Security

      Security patches are constantly evaluated and analyzed by the technical
      team at SyntecX and are applied to the system

Network Security

      Involves authentication with LDAP/RADIUS, Anti-virus, Anti-
      spyware, Firewalls SQL injection, http header injection, cross-site
      scripting, cross-zone scripting, Node hardening, SSL certificates and
      Encrypted passwords
                                                                                Copyrights © 2012 SyntecX, All rights reserved
How do you benefit?
 Instant 2-way Communication

 Cost-Effective

 Simple & User-friendly

 Extended Communication Channel

 Low Set-up cost

 Good for businesses of all sizes and agencies

 Promote sales, send offers, have contests and polls without creating an
  app.

 Get Mobile marketing tools and track campaign effectiveness.


                                                                            Copyrights © 2012 SyntecX, All rights reserved
Lets Talk.
For information and queries please feel free to contact us.
Our representative will get back to you soon.

 Head Office
 658, Street 75, Sector I-8/3, Islamabad 44000, Pakistan.
 Tel: +92 51 49 000 98-99, Fax: +92 51 49 000 97

 Overseas Office
 Blk 467 Hougang Ave 8, 06-1512, Singapore 530467
 Tel: +65 9187 5916




 General Information:                 info@syntecx.net
 Sales:                               sales@syntecx.net
 Technical Support:                   support@syntecx.net

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SyntecX Blazon

  • 1. Mobile Campaign Manager TM Copyrights © 2012 SyntecX, All rights reserved
  • 2. The SyntecX Blazon! Blazon Mobile Campaign Manager (MCM) is a powerful marketing platform optimized to enhance product/service promotion and create the customer call to action that fits the needs of your business. Copyrights © 2012 SyntecX, All rights reserved
  • 3. At a glance  Delivering the ability to engage customers & spread awareness of your products.  Ability to create Polls & other two-way dialogue with each individual subscriber  Handset independent – no settings or apps required  Launch tailored marketing campaigns & track their effectiveness in real time  Increase outreach by frequently contacting your customers with promotional offers, quizzes, announcements, etc. Copyrights © 2012 SyntecX, All rights reserved
  • 4. Features Campaign Creator: The campaign creator allows its users to create, manage, edit and delete campaigns through a simple and friendly web interface. Broadcast Scheduler: The broadcast scheduler is an automated subsystem responsible for communicating with the SMSC at fixed intervals. The scheduler distributes the available capacity at its large accounts (LAs) with the SMSC among all campaigns; based on their individual preferences and configurations. Administration With its intuitive administrative interface, Blazon provides capabilities and functionality that helps manage the complete platform effectively and efficiently Copyrights © 2012 SyntecX, All rights reserved
  • 5. How it Works Blazon’s intuitive interface hosts numerous features for managing campaigns Recipients get served with Users creates lists of MSISDNs messages and can interact by that he wants to send his replying messages to Copyrights © 2012 SyntecX, All rights reserved
  • 6. Inside the hood Subscriber Data Sources CRM System Billing System Data Warehousing Voice Usage Data Usage Mobile Content LBS Monitoring Messaging Usage Mobile Campaign Manager Email campaign Subscriber Profiling SMS Campaign Reward/Redemption SMS Campaign WAP Campaign SMS Quiz SMS Voting Copyrights © 2012 SyntecX, All rights reserved
  • 7. Core Components Mobile Network Blazon Campaign 3rd Party Campaign Mobile Manager Application Manager Interfaces Subscribe r HTTPS and SOAP XML Blazon Campaign Manager Profile Manager Network Abstraction Layer SMPP/MM 7/GGSN WAP SMSC MMSC Gateway/GGSN Mobile Network Operator Copyrights © 2012 SyntecX, All rights reserved
  • 8. Social Profiling Engine The Social Profiling Engine analyses interactions, behavior and demographic data from the subscriber network, to identify best targets for effective and personalized marketing campaigns to prevent churn, market products and acquire new customers. It is available as a licensable software product or as a hosted service, On-Demand. Copyrights © 2012 SyntecX, All rights reserved
  • 9. Social Profiling - Highlights  Hugely improved marketing effectiveness - as proven again and again by our customers’ campaigns  Highly accurate - based on reconstruction and analysis of real social networks from calls and messaging data  Intuitive user interface – true Social Intelligence insight to marketers for campaign planning and execution  Operational excellence – cost-effective scalability matching dynamic market needs  Market Proof - Successfully deployed by mobile operators world wide  Fast Deployment – 30 days in average  Automatically adapts to the operator and market conditions Copyrights © 2012 SyntecX, All rights reserved
  • 10. Social Profiling - Benefits For marketing It provides a unique, intuitive user dashboard for marketers to identify and analyze behaviors and trends within their customer base. This enables accurate targeting and personalization of campaign messages, offers and channels, by benchmarking specific target groups against the population average. For analytics It may be used as a standalone predictive analytical tool, or alternatively to complement your existing analytical models by introducing the understanding of social context and influence. Models are based on highly granular data, revealing even the most subtle nuances that impact customer behavior. For IT Department It is easily integrated into existing data warehouse, CRM and campaign management solutions through simple text file or SQL interfaces. Copyrights © 2012 SyntecX, All rights reserved
  • 11. Architecture Network CUSTOMER PROFILING ENGINE Footprint Subscriber Subscriber Network EAI, ETL, WEB Services Profile Data Spatial Data Management Management Management CRM Subscriber History Processing Third Party Enterprise Subscriber Behavior Prediction DWH API CDRs Blazon Campaign Subscriber Profiling DB Manager TOP UP Copyrights © 2012 SyntecX, All rights reserved
  • 12. Application Interface Copyrights © 2012 SyntecX, All rights reserved
  • 13. App Interface – Active Campaigns Management Campaign management module allows users to define campaigns, daily schedule, number of messages per day and duration. Copyrights © 2012 SyntecX, All rights reserved
  • 14. App Interface – Campaign Management console Users can upload MSISDN lists and define multiple messages for a campaign (configurable to either random broadcast to all MSISDNs in the campaign). Campaign managers/administrators can receive daily notifications for campaigns along with messages and at start and end of each of their campaign. Copyrights © 2012 SyntecX, All rights reserved
  • 15. Application Interface – User/Role Management The platform provides multiple levels of users with controlled access and customizable privileges for each group of users. Copyrights © 2012 SyntecX, All rights reserved
  • 16. Application Interface – Reporting Campaign manager also has the capability to show Messages and notifications sent to administrators/ campaign managers for record/audit purposes Copyrights © 2012 SyntecX, All rights reserved
  • 17. Application Interface – Reporting Copyrights © 2012 SyntecX, All rights reserved
  • 18. Born a High Performer  Unlimited simultaneous campaigns!  Limitation is only at throughput capacity  Minimum footprint for maximum efficiency  Minimal operational cost  Installed on HP’s state-of-the-art G7 c7000 Blade servers  Replicated the lab test results in LIVE environment as well, in some of the world’s largest operators! Copyrights © 2012 SyntecX, All rights reserved
  • 19. And it is secure Application Security Two-step authentication mechanisms, multiple user roles and privileges for application access Operating System Security Security patches are constantly evaluated and analyzed by the technical team at SyntecX and are applied to the system Network Security Involves authentication with LDAP/RADIUS, Anti-virus, Anti- spyware, Firewalls SQL injection, http header injection, cross-site scripting, cross-zone scripting, Node hardening, SSL certificates and Encrypted passwords Copyrights © 2012 SyntecX, All rights reserved
  • 20. How do you benefit?  Instant 2-way Communication  Cost-Effective  Simple & User-friendly  Extended Communication Channel  Low Set-up cost  Good for businesses of all sizes and agencies  Promote sales, send offers, have contests and polls without creating an app.  Get Mobile marketing tools and track campaign effectiveness. Copyrights © 2012 SyntecX, All rights reserved
  • 21. Lets Talk. For information and queries please feel free to contact us. Our representative will get back to you soon. Head Office 658, Street 75, Sector I-8/3, Islamabad 44000, Pakistan. Tel: +92 51 49 000 98-99, Fax: +92 51 49 000 97 Overseas Office Blk 467 Hougang Ave 8, 06-1512, Singapore 530467 Tel: +65 9187 5916 General Information: info@syntecx.net Sales: sales@syntecx.net Technical Support: support@syntecx.net