1. Channels ofChannels of
CommunicationCommunication
Presented By :Presented By :
Suhas.RSuhas.R
SunithaSunitha
ShwethaShwetha
SwatiSwati

2. Communication :Communication :

3. Types of communicationTypes of communication

4. Formal CommunicationFormal Communication
WorkersWorkers
President
Managers Managers
Workers Workers Workers
Efforts at coordination
Information
Instructionsanddirectives

5. Formal CommunicationFormal Communication
the process of sharing official informationthe process of sharing official information
with others who need to know it,with others who need to know it,
according to the prescribed patternsaccording to the prescribed patterns
depicted in an organization chartdepicted in an organization chart
Flows through formal channelFlows through formal channel
Also known as line of commandAlso known as line of command

6. Types:Types:
downward communicationdownward communication
upward communicationupward communication
horizontal communicationhorizontal communication
Diagonal communicationDiagonal communication

7. Informal communicationInformal communication
 Base of informal relation between two orBase of informal relation between two or
more individualsmore individuals
also known as grapevine.also known as grapevine.
Not planned and organized.Not planned and organized.
May be both official or personal.May be both official or personal.
Based on friendship or acquaintance.Based on friendship or acquaintance.

8. Advantages:Advantages:
Faster speedFaster speed
Reacts quicklyReacts quickly
Multi dimensionalMulti dimensional
Positive group makingPositive group making
Free expression of ideasFree expression of ideas
Supplement to formal channelSupplement to formal channel

9. Disadvantages:Disadvantages:
Half truth, rumorsHalf truth, rumors
No documental proofNo documental proof
No action can be takenNo action can be taken
May lead to internal disputeMay lead to internal dispute
No authority line is maintainedNo authority line is maintained

10. Informal channelsInformal channels
Y
D
C
B
A
Chain
A
JB
D H I
K
F
G
E
C
Gossip
A
F B D
J
H
C
E
K
G I
X
Probability
A
C
D
F
J
IB
Cluster

11. Formal vs InformalFormal vs Informal
communicationcommunication
???
Behavior in Organizations, ch. 15

12. Difference:Difference:
Formal communicationFormal communication
 Follows the formalFollows the formal
channelchannel
 Executives are informedExecutives are informed
about the senderabout the sender
 Quick reaction is not beQuick reaction is not be
therethere
 Relation between theRelation between the
sender and receiver is farsender and receiver is far
remoteremote
Informal communicationInformal communication
 Doesn’t follow any formalDoesn’t follow any formal
channelchannel
 The sender will beThe sender will be
unknownunknown
 Quick reaction will beQuick reaction will be
expectedexpected
 Relation is more likeRelation is more like
friendlyfriendly

13. Formal MediaFormal Media
 Company newslettersCompany newsletters
 Employee handbooksEmployee handbooks
 Company magazinesCompany magazines
 Formal meetingsFormal meetings
 LettersLetters
 Flyers and bulletinsFlyers and bulletins
 MemosMemos
 FaxesFaxes
 All-employees mailingsAll-employees mailings

14. Informal MediaInformal Media
Face-to-face discussionsFace-to-face discussions
TelephoneTelephone
Voice messaging (voice mail)Voice messaging (voice mail)
E-mailE-mail
Instant messaging (chat)Instant messaging (chat)

15. THANK YOU….THANK YOU….