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Unleashing
human and brand

potential
First, a word or two
about “branding”
branding
isa pain in the ass
a brand
can be just about

anything
What do Facebook, Nike,
NASA, the Catholic Church,
Starbucks, the US Navy, the
  Obama Administration,
  Microsoft, Google, Coke,
 Anna Kournikova, Bogata
Columbia, and your mother
    all have in common?
These are all brands
And all of them, (except your
mother) have asked me for
help at one time or another
Corporations    are   brands
  Celebrities   are   brands
  Politicians   are   brands
   Religions    are   brands
     Nations    are   brands
       Cities   are   brands

Mothers are brands too
Now, a word or two
about “marketing”
“Marketing is what other companies do.
        We don’t do that here.”


                     Phil Knight, CEO, Nike
                          December 7, 1987
Now, a word or two
about “advertising”
“We don’t do advertising here. That’s
what other agencies do. That’s butcher
paper in grocery store windows and the
  noise on television. We create great
   f#k*ng communication that builds
       relationships with brands.”
                    Dan Wieden, Co-Founder,
                                      W+K
                          December 2, 1987
That was 25 years ago
We had an opportunity to look
beyond traditional marketing,
advertising and brand research
and I was not going
to screw that up
So we took the brand

for a run
even when launching a
flagship product
Nike commercial: “Revolution”
But “Revolution” wasn’t
enough to open up the
access point
and Dan Wieden had no
interest in creating another
“God damn music video”
The Just Do It campaign
was nothing short of a

battle cry
for Nike’s walking wounded
Nike commercial: “Walt Stack”
Sometimes it’s not
what you say but
how you say it
Nike commercial: “Jo Anne”
After leaving Nike I took a
three year coffee break
to build another great brand
without advertising
Nike’s 1995 total   Starbucks’ 1995
marketing budget    marketing budget
We built Starbucks
from the inside out
by focusing on the
best experience
possible for customers
and our employees
Our mission was to
nurture and unleash
the human spirit
We were swimming in
timeless human needs
Everyone here needs to…
…feel   safe
…feel   welcomed
…feel   recognized
…feel   valued
…feel   part of something bigger
…feel   loved
…feel   love for someone else
…feel   empowered
How do you deliver,
reflect, respect, or

leverage
those human needs?
Some of the most important
storytelling should occur
inside your company
Starbucks “Third Place” video
Internal communication in
most companies


sucks
But why should you care?
Two words: Socialmedia
Social media reveals dishonest
business leaders, corrupt dictators,
shady politicians and bad employees

in a matter of hours
Every touch point, every message, every

customer, employee and citizen has


more influence
than ever before
Anyone and anything
that touches the brand
is either an asset
or a liability
A brand like Starbucks
happens when you give
part-time minimum
wage employees
a little respect
and dignity
Starbucks “Hidden Camera” video
Some of the biggest
brands are blind
to the need for great
brand storytelling
Facebook gives new
meaning to missed
opportunity
Facebook may become
Sergeant Zucker’s
lonely hearts
club brand
Consumers are becoming
the most trusted
brand storytellers
There are now two billion
citizen journalists, editors,
taste makers and potential

brand experts
With 12 million unique users,
Pinterest is the fastest site in
history to break through the 10
million unique visitor mark
Pinterest represents next
generation “advertising”
driven by consumers
Think about that
Facebook and
         both
   Pinterest

    leverage
fundamental human needs
to create and share
meaningful experiences
Timeless human truths
No matter what the future
holds, here are a few brand
building tips that can greatly
impact your success and

happiness
1
Remember that consumers are
   really not that into you
2
Respect the consumer’s intelligence
     and their precious time
3
Respect the spandex rule:

Just because you can does
 Not mean that you should
4
 Avoid brand schizophrenia – have one
voice, one set of values, one mission and
              be consistent.
5
 You get what you pay for. Respect and
reward those who help build your brand.
6
 Remember that 5% of humanity is crazy
and that another 5% will never be satisfied
          with anything you do.
7
Demonstrate you have a clue
 about the world around you
Nike “Y2K Morning After” video
8
Show some empathy
Rule #9
9
Find the art in everything you do.
Rule #9
Less is more.
10
Leverage teachable moments
Nike “Africa Hiking” video
11
Be fully present in the moments that
matter most to those that matter most
Some moments are big,
some are small, we mostly

miss them all
Like the last weekend your kids
are together before one of them
goes off to college
How “present” are we in
the moments that matter
most to our employees,
customers, peers, and
the ones we love?
A meaningful moment can
be a surprise birthday
for a 3-1/2 year old
Thank you

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