Today’s customers are used to the speed of accessing information in the digital world, and want answers to their queries at the same pace as well. You need a method that is intuitive to use, and that connects your customers to the answers they need in the shortest possible time. We are referring to the Live Chat function that could make a big difference to your business. Here are 5 reasons why you should implement Live Chat on your eCommerce website: http://suyati.com/5-reasons-to-implement-livechat-on-ecommerce-website/

1. Live Chat: 5 Key Reasons
to Implement it on your
e-Commerce Site

2. o Today’s customers are used to the speed of accessing
information in the digital world, and want answers to
their queries at the same pace as well.
o You need a method that is intuitive to use, and that
connects your customers to the answers they need in
the shortest possible time.
Why Live Chat?

3. Reasons to implement Live Chat on eCommerce site
Preferred medium of online customer
Higher satisfaction rates
Improves business results
Emerging value addition
Cost efficiency

4. Preferred medium of online customer
56% of the age group 18-34 yrs prefer live chat
Easy to use
Convenient to use
High speed

5. Higher satisfaction rates
Most satisfactory channel
Immediate responses received
Easier to keep track of conversation flow

6. Improves business results
Creates a better first impression
Enables instant buying
Improves customer retention

7. Emerging value addition
Not adopted by many vendors
Tremendous scope for value addition
Early adopters will benefit more

8. Cost Efficiency
Engage multiple customers using single agent
Prevent waiting time of customers
Cheaper than phone calls

9. That’s not all, feel free to share this information
For any queries on CMS

10. Suyati provides marketing technology and integration services for companies
that wish to combine the best of breed solutions and create a unified
approach to customer acquisition. This unified digital marketing approach
requires system integration between various CMS and CRM platforms, and a
slew of eCommerce, Marketing Automation, Social Media Listening, email
and social marketing, and customer service systems. Our specialized
knowledge in Salesforce, open source and .Net based systems enables us to
build effective custom integrated solutions for our clients.