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MANDARIN CONSULTANT
                                      David Peckham
             Engineer – 7 years
             Management Consultant - PwC 13 years,
                                   - PA Consulting Group 6 years
             Now - Director of Mandarin Consultant
                                                      University of Sussex
                                                       6 February 2013
© Copyright Mandarin Consultant
PRESENTATION IN TWO PARTS

       Part 1:                    Getting a Job in an International
                                  Company

       Part 2:                    The Recruitment Process and
                                  Steps Chinese Candidates Find
                                  Difficult
© Copyright Mandarin Consultant
PART 1
         Getting a Job in an International Company




© Copyright Mandarin Consultant
Why are you here? . . .


 •  Determined to work for an International company?
 •  Considering all options including International companies?
 •  Confused about career options and choices?

  •  Just here to get out of the cold!



© Copyright Mandarin Consultant
Graduate Schemes in International Companies
                                   What are they? . . . .

                    •  A job! – usually paying between £20,000 and
                       £35,000 per year
                    •  A unique opportunity to be trained while
                       working – probably the most important training
                       in your life
                    •  Usually results in a professional qualification
                       often recognised internationally
                                  . . . . . but competitive
© Copyright Mandarin Consultant
Internships in International Companies
                                     What are they? . . . .
             •  Working in a company usually for 2 to 8 weeks in the
                summer vacation (but other variations exist!)
             •  Sometimes paid, sometimes only expenses
             •  Opportunity to try out a sector/company
             •  Opportunity to develop “competencies” and
                strengthen CV
             •  Often results in a graduate scheme job!
                                  . . . . . but also competitive
© Copyright Mandarin Consultant
The Current Economic Situation
                                          Plenty of bad news . . . .

                                                UK D
                                                     oubl
                                                 Rece e Dip
                                                      ssion
                                                            !



                                                                  100
                    an                        RBS fires               ,
              Goldm fire                                        jobs 000 les
                   to                       5,000 people             in C      s
             Sachs                                                 Lon    ity o
                 200                                                    don f


                                  Maybe I should go back to China??? . . . .
© Copyright Mandarin Consultant
Interesting Statistics . . .

                      2010 – 2011                      2011 – 2012
                       Graduate                         Graduate
                    recruitment up                   recruitment up
                         5.8%                          about 6.0%

                                     Estimated                      Estimated
                                    2010 – 2011                    2011 – 2012
                                    Chinese UK                     Chinese UK
                                     Graduate                        Graduate
                                  recruitment up                 recruitment up
                                   about 12.0%                    at least 12.0%

      Plenty to go for if you want to go for Graduate Schemes. . . .
© Copyright Mandarin Consultant
Why is this . . .
              Economic
             Performance




                                  Approximate 5 year Economic Cycle


                                                                        5 Years Later -
  Stop Graduate                             Staff Promotion
                                                                      Gap in Management
   Recruitment



© Copyright Mandarin Consultant
Why Go for International Companies
                      Graduate Schemes? . . .

                        •  It’s a job!
                        •  A unique opportunity to be trained
                        •  Exposure to global ideas and methods
                        •  Working alongside international experts



© Copyright Mandarin Consultant
What do You Need to Get onto a Graduate
                      Scheme?. . .
 More qualifications
  and certificates?
                                                 ü A Good Bachelors Degree
                                                 ü Well developed “competencies”
                A Masters Degree?
                                                 ü Motivation
                                                 ü Internships (these help!)
                              Work experience?   ü Competency developing work
                                                   experience
© Copyright Mandarin Consultant
Successful Role Models/成功榜样:
Silas S. S. Yang
Senior Partner, PWC, China

Stephen Yiu
Chairman, KPMG China

Chris Lu

Chief Executive Officer, Deloitte China

Albert Ng
Sub-Area Managing Partner, Ernst & Young’s China

** All started and have had excellent professional careers in international
accountancy firms.
© Copyright Mandarin Consultant
Part 1
                                  THE END



© Copyright Mandarin Consultant
PART 2
                                  The Recruitment Process
                       Steps Chinese Candidates Find Difficult




© Copyright Mandarin Consultant
Typical Job Application Process

                                  Online tests
        CV
                                                              Assessment
       Covering                     Application   Interview                JOB!!
                                                                Centre
        Letter




                                       This is a SELLING process
© Copyright Mandarin Consultant
What do we mean by “Selling”?
                           Matching:


                                       Your Skills And Attributes

                                          to

                                       The Requirements Of The Job

                     You need to understand both these parts
© Copyright Mandarin Consultant
Sell on Benefits not Specification

           This car is the safest in Europe                                    Benefit
                                         Automobile Association




                                                           This car has 0.5mm steel box sections front
                                                           and rear with shear stiffeners at 150mm
                                  Specification            centres allowing high energy crumple zone
                                                           absorption together with side bars . . .
© Copyright Mandarin Consultant
What attributes are companies looking for. . . ?




© Copyright Mandarin Consultant
Attributes Companies Look For
                       Chinese                                International
 •  Hard working                                  •  Motivated
 •  Loyal                                         •  Team worker
 •  Take orders                                   •  Leader
 •  Know their place                              •  Good communicator
 •  Obedient                                      •  Questioning
 •  Contacts (Guanxi)                             •  Having fun at work!
 . . . . . And others                             . . . . . And others

                       There are clear differences in requirements. . .
© Copyright Mandarin Consultant
The Competency Based Application Process




© Copyright Mandarin Consultant
For the Type of Jobs You Will Be Applying For . .
        Organisations are looking for key competencies including:
                         •        Motivation and drive
                         •        Leadership and teamwork
                         •        Communication and persuasion skills
                         •        Innovation
                         •        Problem solving abilities
                         •        Awareness of the business world and implications
                         •        Genuine motivation behind the application
                         •        The “Ah HA!!” factor – original thinking

                  How do Organisations Test for Competencies? . . .
© Copyright Mandarin Consultant
By Asking “Competency” Questions . . . .
                                  Typical competency-based questions start . . .


             Describe a time                          Give an
             when you . . .                           example of . . . .


                                     Describe how
                                     you . .

                                                           These questions aim to probe your
                         Tell me about a                 abilities and skills in a practical setting
                         situation . .


© Copyright Mandarin Consultant
Examples of Competency Questions . . . .
                •  Give me an example of a problem you have faced in the
                   past. How did you solve the problem?

                •  Tell me about a time when you taught someone else
                   something

                •  Describe a situation where you inspired others to meet a
                   common goal

                •  Tell me about a time when you worked successfully as
                   part of a team
© Copyright Mandarin Consultant
Answering a Competency Question

                   •  Think of the purpose of the question
                   •  Formulate your answer to address this purpose
                   •  Use the STAR method to structure your answer


                                            Purpose might include . . .
                                            •    Enjoys trying different things
               Tell me about a time when    •    Adventurous
                you were unsuccessful
                                            •    Innovative
                                            •    Overcomes difficulties
© Copyright Mandarin Consultant
Another Inevitable Question:
                                    (This is a motivational type question)


           Why do you want
              to join our
            organisation?                           The Matching Is Between
                                                       Your Requirements
                                                              And
                                                   What The Organisation Offers


                You need to be clear what your requirements are . . .
© Copyright Mandarin Consultant
Some Examples of Requirements

                  •  High value, intensive training

                  •  Working with world recognised experts

                  •  Rapid assignment of responsibility

                                  . . . . . And there are others


            This is a better way of answering this question!
© Copyright Mandarin Consultant
Non-Competency Questions . . . .
                                  These need to be thought through

                •  Tell me about yourself

                •  What is your main weakness (area for improvement)?

                •  Why did you choose the university you went to?

                •  Why did you choose the course you took?

                •  What do you see yourself doing in five years time?

© Copyright Mandarin Consultant
Other, Non-Competency Questions . . . .
                        These have been asked in interviews recently

                •  How many cows are there in the UK?

                •  How many people are on the London Underground at
                   any moment?

                •  How many pingpong balls can be fitted into a 747
                   aircraft?


                                  These test your thinking process
© Copyright Mandarin Consultant
The Assessment Centre




© Copyright Mandarin Consultant
Purpose of the Assessment Centre
                     To Test Your Ability to Work Effectively in a
                    Simulated Working Environment Typically . . . .
                           •  Working in teams

                           •  Processing/analysing information

                           •  Decision making

                           •  Presenting ideas and cogent arguments

                                    . . . . all under pressure
© Copyright Mandarin Consultant
Typical Structure of the Assessment Centre

                            •  e-tray exercise

                            •  Online tests

                            •  Group discussion/analysis

                            •  Presentation

                            •  Partner/director interview

                                     Lasting about five hours
© Copyright Mandarin Consultant
Issues for Chinese Candidates in the
                             Assessment Centre
Reading business English under pressure    Positive contribution to Group Discussion

       •  Daily reading exercise              •  Cultural issues – deference
                                                 and politeness
       •  Practice with English friends/
          classmates                          •  Look at requirements on PwC
                                                 video of group discussion
                                                 (now on YouTube)
         Partner/candidate interface
                                            . . and the real issue
      •  Cultural issues – deference
         and politeness                                              Doubt!
      •  Choice is a two way street!

© Copyright Mandarin Consultant
ACADEMIC
                                      LEVEL




© Copyright Mandarin Consultant
                                  JOB SEEKING
                                        SKILLS


                                          JOB
                                        LEVEL




                                   ACADEMIC
                                      LEVEL



                                  JOB SEEKING
                                        SKILLS
                                                 The Job Seeking Skills Equation . . .




                                          JOB
                                        LEVEL
Mandarin Consulting helps Graduates and
Students get jobs in International Companies . . .
Through a structured programme designed specifically
for you that helps you through each part of the
application process . . .


                             . . . . Supported by our international coaches who have
                            great experience of major companies and a track record
                                      of successfully helping candidates get these jobs


© Copyright Mandarin Consultant
How can Mandarin Consultant Help You?
•  Help you understand your strengths and weaknesses

•  Help you to choose the right sector, right companies and right
   positions

•  Prepare you and teach you job application skills
                                  until you get an OFFER!


                  YOU provide your strong drive, determination and
                         willingness to learn and improve.
© Copyright Mandarin Consultant
A Three Stage, Structured Programme . . .

                        STAGE 1
                      PREPARATION


                                      STAGE 2
                                    APPLICATION

                                                STAGE 3
                                             INTERVIEW AND
                                           ASSESSMENT CENTRE
© Copyright Mandarin Consultant
Stage 1 - Preparation. . .

                           Career    Intensive                Covering
                                                    CV                       Research
    What                   advice    workshop                   letter
                                                  revision                    advice
    We Do                 and plan   coaching*                revision



                          Week 1      Week 2        Week 3          Week 4        Week 5




                          Initial    Attend One                               Research
    What                                            CV and Covering
                       documents/        Day
                                                    Letter preparation
                                                                             sectors and   Ongoing
   You Do              Career plan   Workshop                                companies




                                                  *Not one on one
© Copyright Mandarin Consultant
Stage 2 Application. . .
                                                          Group Practice Sessions
What
We Do                     1st             2nd               3rd             4th
                      application      application      application     application
                       revision         revision         revision        revision

                                                                                                      Week 11
                  Week 6             Week 7           Week 8          Week 9          Week 10
                                                                                                      onwards


                                       1st              2nd               3rd              4th
                                   application       application      application      application
                   1st             submission        submission       submission       submission      Total 30
 What                                                                                                Applications
               application
You Do                                 2nd               3rd              4th            3/week       Submitted
               preparation
                                   Application       Application      Application      Application
                                   preparation       preparation      preparation      preparation

 © Copyright Mandarin Consultant
Stage 3 - Interview and Assesment Centre. . .
                                               Group Practice Sessions

What                                                    3rd
                          1st         2nd           Interview
We Do                Interview     Interview        Coaching       Ongoing to job
                     Coaching      Coaching                            offer
                                                       1st
                                                   AC Coaching


                      Week 8        Week 9         Week 10       Week 11      Week 12


                       1st            2nd              3rd
                    Interview      Interview        Int Prep
                   preparation    preparation
 What                                                 3rd            Ongoing to job
You Do                                             Interview             offer
                         1st          2nd
                                                      1st
                     Interview     Interview
                                                  Ass Centre

© Copyright Mandarin Consultant
Questions?


 223a High Street Kensington, London W8 6SG   北京海淀区中关村善缘街1号立方庭2-609室
 Tel: +44 20 73761037                                      电话:+86 10 8244 7189
 Email: info@mandarinconsultant.com              邮件: mandarinconsultant@yeah.net
 Website: www.mandarinconsultant.com                       网站:www.mcilcn.com


© Copyright Mandarin Consultant

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Mandarin Consultant: Job Opportunities for Chinese-Speaking Students

  • 1. MANDARIN CONSULTANT David Peckham Engineer – 7 years Management Consultant - PwC 13 years, - PA Consulting Group 6 years Now - Director of Mandarin Consultant University of Sussex 6 February 2013 © Copyright Mandarin Consultant
  • 2. PRESENTATION IN TWO PARTS Part 1: Getting a Job in an International Company Part 2: The Recruitment Process and Steps Chinese Candidates Find Difficult © Copyright Mandarin Consultant
  • 3. PART 1 Getting a Job in an International Company © Copyright Mandarin Consultant
  • 4. Why are you here? . . . •  Determined to work for an International company? •  Considering all options including International companies? •  Confused about career options and choices? •  Just here to get out of the cold! © Copyright Mandarin Consultant
  • 5. Graduate Schemes in International Companies What are they? . . . . •  A job! – usually paying between £20,000 and £35,000 per year •  A unique opportunity to be trained while working – probably the most important training in your life •  Usually results in a professional qualification often recognised internationally . . . . . but competitive © Copyright Mandarin Consultant
  • 6. Internships in International Companies What are they? . . . . •  Working in a company usually for 2 to 8 weeks in the summer vacation (but other variations exist!) •  Sometimes paid, sometimes only expenses •  Opportunity to try out a sector/company •  Opportunity to develop “competencies” and strengthen CV •  Often results in a graduate scheme job! . . . . . but also competitive © Copyright Mandarin Consultant
  • 7. The Current Economic Situation Plenty of bad news . . . . UK D oubl Rece e Dip ssion ! 100 an RBS fires , Goldm fire jobs 000 les to 5,000 people in C s Sachs Lon ity o 200 don f Maybe I should go back to China??? . . . . © Copyright Mandarin Consultant
  • 8. Interesting Statistics . . . 2010 – 2011 2011 – 2012 Graduate Graduate recruitment up recruitment up 5.8% about 6.0% Estimated Estimated 2010 – 2011 2011 – 2012 Chinese UK Chinese UK Graduate Graduate recruitment up recruitment up about 12.0% at least 12.0% Plenty to go for if you want to go for Graduate Schemes. . . . © Copyright Mandarin Consultant
  • 9. Why is this . . . Economic Performance Approximate 5 year Economic Cycle 5 Years Later - Stop Graduate Staff Promotion Gap in Management Recruitment © Copyright Mandarin Consultant
  • 10. Why Go for International Companies Graduate Schemes? . . . •  It’s a job! •  A unique opportunity to be trained •  Exposure to global ideas and methods •  Working alongside international experts © Copyright Mandarin Consultant
  • 11. What do You Need to Get onto a Graduate Scheme?. . . More qualifications and certificates? ü A Good Bachelors Degree ü Well developed “competencies” A Masters Degree? ü Motivation ü Internships (these help!) Work experience? ü Competency developing work experience © Copyright Mandarin Consultant
  • 12. Successful Role Models/成功榜样: Silas S. S. Yang Senior Partner, PWC, China Stephen Yiu Chairman, KPMG China Chris Lu
 Chief Executive Officer, Deloitte China Albert Ng Sub-Area Managing Partner, Ernst & Young’s China ** All started and have had excellent professional careers in international accountancy firms. © Copyright Mandarin Consultant
  • 13. Part 1 THE END © Copyright Mandarin Consultant
  • 14. PART 2 The Recruitment Process Steps Chinese Candidates Find Difficult © Copyright Mandarin Consultant
  • 15. Typical Job Application Process Online tests CV Assessment Covering Application Interview JOB!! Centre Letter This is a SELLING process © Copyright Mandarin Consultant
  • 16. What do we mean by “Selling”? Matching: Your Skills And Attributes to The Requirements Of The Job You need to understand both these parts © Copyright Mandarin Consultant
  • 17. Sell on Benefits not Specification This car is the safest in Europe Benefit Automobile Association This car has 0.5mm steel box sections front and rear with shear stiffeners at 150mm Specification centres allowing high energy crumple zone absorption together with side bars . . . © Copyright Mandarin Consultant
  • 18. What attributes are companies looking for. . . ? © Copyright Mandarin Consultant
  • 19. Attributes Companies Look For Chinese International •  Hard working •  Motivated •  Loyal •  Team worker •  Take orders •  Leader •  Know their place •  Good communicator •  Obedient •  Questioning •  Contacts (Guanxi) •  Having fun at work! . . . . . And others . . . . . And others There are clear differences in requirements. . . © Copyright Mandarin Consultant
  • 20. The Competency Based Application Process © Copyright Mandarin Consultant
  • 21. For the Type of Jobs You Will Be Applying For . . Organisations are looking for key competencies including: •  Motivation and drive •  Leadership and teamwork •  Communication and persuasion skills •  Innovation •  Problem solving abilities •  Awareness of the business world and implications •  Genuine motivation behind the application •  The “Ah HA!!” factor – original thinking How do Organisations Test for Competencies? . . . © Copyright Mandarin Consultant
  • 22. By Asking “Competency” Questions . . . . Typical competency-based questions start . . . Describe a time Give an when you . . . example of . . . . Describe how you . . These questions aim to probe your Tell me about a abilities and skills in a practical setting situation . . © Copyright Mandarin Consultant
  • 23. Examples of Competency Questions . . . . •  Give me an example of a problem you have faced in the past. How did you solve the problem? •  Tell me about a time when you taught someone else something •  Describe a situation where you inspired others to meet a common goal •  Tell me about a time when you worked successfully as part of a team © Copyright Mandarin Consultant
  • 24. Answering a Competency Question •  Think of the purpose of the question •  Formulate your answer to address this purpose •  Use the STAR method to structure your answer Purpose might include . . . •  Enjoys trying different things Tell me about a time when •  Adventurous you were unsuccessful •  Innovative •  Overcomes difficulties © Copyright Mandarin Consultant
  • 25. Another Inevitable Question: (This is a motivational type question) Why do you want to join our organisation? The Matching Is Between Your Requirements And What The Organisation Offers You need to be clear what your requirements are . . . © Copyright Mandarin Consultant
  • 26. Some Examples of Requirements •  High value, intensive training •  Working with world recognised experts •  Rapid assignment of responsibility . . . . . And there are others This is a better way of answering this question! © Copyright Mandarin Consultant
  • 27. Non-Competency Questions . . . . These need to be thought through •  Tell me about yourself •  What is your main weakness (area for improvement)? •  Why did you choose the university you went to? •  Why did you choose the course you took? •  What do you see yourself doing in five years time? © Copyright Mandarin Consultant
  • 28. Other, Non-Competency Questions . . . . These have been asked in interviews recently •  How many cows are there in the UK? •  How many people are on the London Underground at any moment? •  How many pingpong balls can be fitted into a 747 aircraft? These test your thinking process © Copyright Mandarin Consultant
  • 29. The Assessment Centre © Copyright Mandarin Consultant
  • 30. Purpose of the Assessment Centre To Test Your Ability to Work Effectively in a Simulated Working Environment Typically . . . . •  Working in teams •  Processing/analysing information •  Decision making •  Presenting ideas and cogent arguments . . . . all under pressure © Copyright Mandarin Consultant
  • 31. Typical Structure of the Assessment Centre •  e-tray exercise •  Online tests •  Group discussion/analysis •  Presentation •  Partner/director interview Lasting about five hours © Copyright Mandarin Consultant
  • 32. Issues for Chinese Candidates in the Assessment Centre Reading business English under pressure Positive contribution to Group Discussion •  Daily reading exercise •  Cultural issues – deference and politeness •  Practice with English friends/ classmates •  Look at requirements on PwC video of group discussion (now on YouTube) Partner/candidate interface . . and the real issue •  Cultural issues – deference and politeness Doubt! •  Choice is a two way street! © Copyright Mandarin Consultant
  • 33. ACADEMIC LEVEL © Copyright Mandarin Consultant JOB SEEKING SKILLS JOB LEVEL ACADEMIC LEVEL JOB SEEKING SKILLS The Job Seeking Skills Equation . . . JOB LEVEL
  • 34. Mandarin Consulting helps Graduates and Students get jobs in International Companies . . . Through a structured programme designed specifically for you that helps you through each part of the application process . . . . . . . Supported by our international coaches who have great experience of major companies and a track record of successfully helping candidates get these jobs © Copyright Mandarin Consultant
  • 35. How can Mandarin Consultant Help You? •  Help you understand your strengths and weaknesses •  Help you to choose the right sector, right companies and right positions •  Prepare you and teach you job application skills until you get an OFFER! YOU provide your strong drive, determination and willingness to learn and improve. © Copyright Mandarin Consultant
  • 36. A Three Stage, Structured Programme . . . STAGE 1 PREPARATION STAGE 2 APPLICATION STAGE 3 INTERVIEW AND ASSESSMENT CENTRE © Copyright Mandarin Consultant
  • 37. Stage 1 - Preparation. . . Career Intensive Covering CV Research What advice workshop letter revision advice We Do and plan coaching* revision Week 1 Week 2 Week 3 Week 4 Week 5 Initial Attend One Research What CV and Covering documents/ Day Letter preparation sectors and Ongoing You Do Career plan Workshop companies *Not one on one © Copyright Mandarin Consultant
  • 38. Stage 2 Application. . . Group Practice Sessions What We Do 1st 2nd 3rd 4th application application application application revision revision revision revision Week 11 Week 6 Week 7 Week 8 Week 9 Week 10 onwards 1st 2nd 3rd 4th application application application application 1st submission submission submission submission Total 30 What Applications application You Do 2nd 3rd 4th 3/week Submitted preparation Application Application Application Application preparation preparation preparation preparation © Copyright Mandarin Consultant
  • 39. Stage 3 - Interview and Assesment Centre. . . Group Practice Sessions What 3rd 1st 2nd Interview We Do Interview Interview Coaching Ongoing to job Coaching Coaching offer 1st AC Coaching Week 8 Week 9 Week 10 Week 11 Week 12 1st 2nd 3rd Interview Interview Int Prep preparation preparation What 3rd Ongoing to job You Do Interview offer 1st 2nd 1st Interview Interview Ass Centre © Copyright Mandarin Consultant
  • 40. Questions? 223a High Street Kensington, London W8 6SG 北京海淀区中关村善缘街1号立方庭2-609室 Tel: +44 20 73761037 电话:+86 10 8244 7189 Email: info@mandarinconsultant.com 邮件: mandarinconsultant@yeah.net Website: www.mandarinconsultant.com 网站:www.mcilcn.com © Copyright Mandarin Consultant