1. Curriculum Vitae
Name: Sushant Shahaji Kadam
Add: Sukh Samrudhi Apts, Kamgar Nagar,
Pimpri, Pune. 411018
CellNo: +91-9923005034
Email Id: sushant.kadam4@gmail.com
Carrier Objective:-
I am an enthusiastic, hands-on IT professional with more than 5+ years’ experience in IT support. Intend
to work with an organization having a challenging and creative environment, giving me an opportunity to
develop and grow while contributing actively to the growth of the organization.
Summary of Skills and Experience:-
 Windows 98, 2000, XP, Vista, Windows7, Windows 8.
 Lan/Wan technology, Managed Cisco switches, Manage network.
 Windows Server 2003/2008.
 Active Directory 2003, 2008 Installation, Configuration and Troubleshooting.
 MS Office 2003/2007/2010 (Office 365).
 Dns, Dhcp, Wlan, Wds.
 DHCP Server - Creating IP scope,reserve IP addresses for systems on DHCP servers
 Windows Forefront Endpoint 2010, 2012 Antivirus
 Perform incident response and problem management.
 Provide direct and remote L1-L2 application/server support in environments.
 Exposure in system desktop support and Technical support
 Experience to Manage user profiles and users data.
 DSM OS Image deployment.
 Avaya IP Phone Configuration
 Remote Support Knowledge on enteo remote
 Ticketing Tools - Knowledge on HP Openview v4.5/ iET enterprise workcenter v12.0
 Troubleshooting client issue.
 Provide day to day Edge site reports for administrative tasks
 Support Client application applications installed
 manage and monitor backup tape library
Professional Experience:-
1. Organization : VDA Infosolutions (Client- Behr India Pvt. Ltd)
Designation : Customer Support Engineer
Duration : 16th
Jun, 2014- Till Date
Job Responsibilities :
 Experience to Manage user profiles and users data
 Troubleshooting various issues related to Citrix resource manager, applications.
 Ability to coordinates with end users to provide support and resolve issues.
 Creating User account & Group Account ,Creating Computer Account

2.  Configuration, Installation and Troubleshooting of Mail for Lotus
 Troubleshoot the network and resolve all the hardware as well as software pr oblems
that occur on the system
 Configuration Lotus note on client site user account
 Upgrading Patching of windows & Application.
 server and application health monitoring and reporting.
 Installation and troubleshooting of issues related to Windows Server 2003/2008 R2
Operating System.
 Monitoring deployment of antivirus on all desktop and laptop
 Providing the access to the share drives on file servers.
 SAP client & Citrix installation, configuration & Troubleshooting
 To manage and monitor net- vault backup console
 Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
 Citrix Client related issues on client end.
 Monitoring devices and services and reporting to client, diagnose the critical alarms.
 Resolving all tickets within SLA timeframe, working under ITIL process.
 Perform troubleshooting in day-to-day Operations and Follow site specific escalation matrix
 Coordinating with respective vendors for related issues/problems & call log for it.
2. Organization : Sri Balaji Society, Pune
Designation : Network Engineer
Duration : 26th
Oct, 2009- 13th
Jun, 2014
Job Responsibilities :
 Responsible for networking, windows, installation and maintenance services.
 Supporting users over the telephone and by email.
 Maintain the company’s network and sever infrastructure.
 User creation, password creation and policy creation on AD server.
 Managed WDS server for client system imaging and deployment.
 Creating roles for software deployment on WDS server.
 Managed Fortigate (621B) hardware firewall and managed threat throughout the firewall.
 Managed Cisco switches 2960, 3750 and Extreme switches X150, X250, X450.
 Configuration and managing of network switches.
 Networking and providing support for Windows OS like XP, Win 7, and Win 8.
 Configuration and testing of any new hardware and software.
 Installing Adobe Photoshop, auto-cad, spss, sap & coral-draw.
 Managed and Administered Windows XP and Windows 7 workstations and laptops.
 Support users raised issues through remote tool like VNC.RDP.
 Ensure resolved all queries of users within time frame
 Supported and maintained servers
 Supported Microsoft Office 2003/2007/2010.

3.  Installed, maintain N-computing devices.
 Installed, managed and troubleshoot security surveillance devices.
(Project Handled)
Network Implementation (Sri Balaji Society)
 Implementing and Troubleshooting VLAN, VLAN TRUNKING, Inter-VLAN routing, etc.
 Hand on experience on Cisco Switches 2960, 3750 & Extreme switches X150, X250, X450.
 Planning & Implementation of Network setup
 Configuring and Troubleshooting Access-list, Static route etc.
 Installation of different types network devices like Switch, Wi-Fi routers as well as access points.
 Managed Fortigate (621B) hardware firewall and managed threat throughout the firewall.
Educational Qualifications:-
No Degree College Year University Remark
1
Hardware &
Networking Jetking Institute Pune
March
2009
-
Completed
2 B.A
Ram Krishna More Arts
Commerce Science College
May 2007
Pune
University
52
3 H.S.C
Ram Krishna More Arts
Commerce Science College
Feb 2004
Pune Board 56
4 S.S.C Hindustan Antibiotics School
March
2001
Pune Board 48
Personal Profile:-
 Name Sushant Shahaji Kadam
 Address Sukh Samrudhi Apts, Kamgar Nagar,
Opp roplas company, Pimpri, Pune- 411018.
 Date of Birth 9th
July, 1985
 Gender Male
 Marital Status Unmarried
 Nationality Indian
 Language Marathi, Hindi, English
DECLARATION:-
I, hereby, declare that the information furnished above is true to the best of my knowledge and
belief. I will make it my earnest endeavour to discharge competently and carefully the duties you may be
pleased to entrust with me. I am also confident of my ability to work in a team.
Date: / / 2015 (Sushant Kadam)
Place:- Pune