1. Employee Motivation

4. Example Controlling Doing Controlling Doing Before vertical enrichment After vertical enrichment

6. Job Characteristics Model Core Job Dimensions Critical Psychological States Outcomes Skill variety Task identity Task significance Autonomy Feedback Experienced meaning- fullness of the work Experienced responsibility for work outcomes Knowledge of results of the work High internal work motivation High quality work performance High satisfaction with the work Low absenteeism and turnover Employee growth need strength Context satisfaction

7. Motivational Differences in Jobs SV TI TS AU FE Low Moderate High 1 2 3 4 5 6 7 Job characteristics 0 40 80 120 160 200 240 Job 280 320 360 A B MPS

8. Job Redesign Strategies Implementing Principles Core Job Characteristics Combining tasks Forming natural work unit Establishing client relationships Vertically loading the job Opening feedback channel Skill variety Task identity Task significance Autonomy Feedback