5. Email
Exchanging information and updates
Decisions are complicated
Until you’re in charge, carefully
crafted
Make your subject lines count
Forwarding: accidentally and by others
Save it
17. Be succinct.
This:
We recommend a review of the options and
propose a deadline of December 15 for the
decision.
Not this:
After much thought and consideration, we
recommend a thorough and careful review
of the various options. If the advisory
committee is in agreement, we propose
that we target December 15 as a
reasonable timetable for a final decision
to move forward.
18. No passive voice.
It was determined by the committee
that the report was inconclusive.
✓ The committee determined that the
report was inconclusive.
We were invited by our neighbors to
attend their party.
✓ Our neighbors invited us to their
party.
19. Bulleted lists prevail.
The benefits of this approach are:
Lorem ipsum dolor sit amet, consectetur
adipiscing elit.
Ut consectetur erat nec dui
fringilla condimentum.
Cras accumsan tellus sed nisl pulvinar
sodales.
41. Mistakes new college
grads make on the job:
Texting or using phones/laptops
during meetings
Not replying to emails
Expecting to always get full credit
for the work you do
42. Getting started.
Background reading
Organize yourself
Listen and observe
Details about assignments
Establish credibility