One of biggest struggles with the introduction of new technologies – especially collaboration technologies – is getting people to use them. It doesn’t matter whether you are on prem or in the cloud, you don’t get any value until people use your solution! This presentation is designed to showcase proven examples and strategies to unlock the secrets of user adoption success for SharePoint. Learn what works, what doesn’t work, and how you can build up your toolkit of approaches to address and overcome common adoption challenges.
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Ähnlich wie We built it, but why won't they come? Practical advice to overcome common user adoption and change hurdles with SharePoint and Office 365 (20)
We built it, but why won't they come? Practical advice to overcome common user adoption and change hurdles with SharePoint and Office 365
1. Practical advice to overcome common
user adoption and change hurdles
Susan Hanley
www.susanhanley.com
SharePoint Saturday NY
July 30, 2016
2. THANK YOU
EVENT SPONSORS
We appreciated you supporting the
New York SharePoint Community!
• Diamond, Platinum, Gold, & Silver have
tables scattered throughout
• Please visit them and inquire about their
products & services
• To be eligible for prizes make sure to get
your bingo card stamped by ALL sponsors
• Raffle at the end of the day and you must
be present to win!
3. CONFERENCE MATERIALS
• Slides / Demo will be posted on Lanyrd.com
• http://lanyrd.com/2016/spsnyc
• Photos posted to our Facebook page
• https://www.facebook.com/sharepointsaturdaynyc
• Tweet Us - @SPSNYC or #SPSNYC
• Sign Up for our NO SPAM mailing list for all conference
news & announcements
• http://goo.gl/7WzmPW
• Problems / Questions / Complaints / Suggestions
• Info@SPSNYMetro.com
4. • Visit ExtaCloud’s booth for wrist bands!
Scallywag's Irish Pub
508 9th Ave, between 38th & 39th.
[6 minutes walk]
Scallywags also serves food.
http://www.scallywagsnyc.com/
12. Product
Development
• Engineer
struggling with
a problem –
find answers
quickly
• Feedback
“crowd-
sourcing”
Resource
Planning
• PM looking for
the most
qualified
resources for a
project –
expertise
location
Customer
Support
• Services agent
working trying
to solve an
unusual
customer
problem
• “Organic”
knowledge
base
• Sales team on-
boarding
• Sales team
training and
mentoring
Sales
16. “Our intranet is a tool which
allows us to make business
decisions therefore it cannot
be overcomplicated or
distracting, making our
designs concise, sharp and
distinct.”
19. The
9X
Effect
A new product has to
offer a 9 X
improvement over the
existing solution in order
to be immediately or
easily adopted.*
*Gourville, John T., “Why Consumers Don’t Buy: The Psychology of New Product Adoption.” Harvard Business School
Note #504-056 (Boston: Harvard Business School Publishing, 2004).
24. http://hbr.org/2014/07/managing-change-one-day-at-a-time/ar/1
“Organizations can’t change their culture unless individual
employees change their behavior – and changing behavior is hard.
Many change programs focus on providing strategies, technologies,
and training – but often this is not enough.
When it comes to modifying deeply ingrained behavior, 12-step
programs have a superior track record.
They use incentives, celebration, peer pressure, coaching to adopt
new habits, negative reinforcement, and role models – things
organizations can draw on.”
34. http://www.scoop.it/t/intranet-launch-videos-and-teasers - comprehensive collection
compiled by Ellen Van Aken
Additional examples: http://tiny.cc/ThreeSampleVideos
http://www.youtube.com/watch
?v=PN1IyDvyA2o
MAN Diesel
http://vimeo.com/60729239 http://youtu.be/SinFM8hNcOg
Dartmouth-Hitchcock
Intranet Home Redesign –
watch the end for outtakes
40. Make sure
the help desk
is prepared
Office Hours
Center of
Excellence
(Just-in-Time)
Training and
Documentation
Plan ongoing
support
Pilot team
Volunteers
Employee
advocates
Seed the
organization
with
evangelists
46. CollaBOOration -
A Ghoulish Guide
to Metadata
SharePointoberfest -
inebriate while you
collaborate!
SharePointgiving –
Give thanks to document
workflow and approval
55. 1. Adoption is not the end
game
2. Adoptable solutions solve
real problems
3. It’s personal
4. It’s about change
5. Engage some helpers
6. It’s about comfort
7. It’s about communications
8. It’s about support
9. It’s about fun!
10. It’s about listening, but …
11. You’re never done
12. It’s about sharing
56. 56
• President, Susan Hanley LLC
• National Practice Lead: Portals,
Management Collaboration, and Content
practice at Dell
• Director of Knowledge Management at
American Management Systems
• Information
Architecture
• User Adoption
• Governance
• Metrics
• Knowledge
Management
• Intranets & Portals
• Collaboration
Solutions
susanhanleysue@susanhanley.com
www.networkworld.com/blog/essential-sharepoint
www.susanhanley.com
www.improveit.how
57.
User Adoption Strategies: Shifting Second Wave People to New Collaboration Technology
http://www.useit.com/alertbox/
http://www.nngroup.com/articles/intranet-
social-features/
http://www.scoop.it/t/intranet-launch-videos-and-teasers
Re-Imagining Productive Work with Office 365
Fasttrack.office.com
Office 365 Network
Essential SharePoint 2013
Practical Framework for SharePoint Metrics
ImproveIT