1. Technical Assessment Services
Excellence4u Worldwide
www.excellence4u.in © 2012 EXCELLENCE4u

2. At a glance
 Evaluation of candidates by a team of technology specialists constituted as
per your needs and definitions
 Customized process to suit your needs or capability to mirror your tried
and tested frameworks
 Capability to cover scenario based, functional, and core technology based
needs across domains and verticals
 Contextualization of not just stated job descriptions. Assessment sheet
covers role expectations, right fitment and any specific filter callouts
specified by you
www.excellence4u.in © 2012 EXCELLENCE4u 2

3. Benefits
Consistent Process Same team used to screen candidates leading to uniformity in
the assessment process
Normalizing cost of assessment across locations and job families
Uniform Cost by the virtue of using a single vendor partner
Relevance in Not just JDs are assessed, but parameters for right fitment are
Quality also considered and factored in the overall grading criteria
Reduction in the overall time to recruit quality resources
Time to Assess without compromises in quality and time to hire
www.excellence4u.in © 2012 EXCELLENCE4u 3

4. Service Offerings
 Screening of resumes
- Articulation of hiring manager's needs very early in the recruiting life-cycle and translating the same as filter/
selection checkpoints
- Experienced team with core experience of having managed technology mandates themselves
- Strong QC points to ensure adequate representation given to all filter parameters
- Controlled metrics driven delivery environment
 Scheduling Services
- Comprises of highly experienced team adept at explaining role, organization pitch/ branding to candidates
offered in conjunction with screening or telephonic assessment services
- Used as the first input to assess candidate’s interest, kind of questions asked about the role and interest
levels. Data shared with the screening and telephonic interviewing team
 Telephonic interview of short-listed candidates
- Assessment sheets based on specific client led inputs. Emphasis on having the candidate demonstrate
scenarios and situations than as what has been stated in the resume
- Grading of the assessment sheet linked to client needs with equal focus on hard and soft aspects of the
candidate’s background
- Strong QC and callout process to ensure cases of mis-representation and/or aided answers are weeded out
www.excellence4u.in © 2012 EXCELLENCE4u 4

5. Delivery Process flow
• List of profiles for
Technical screening
from
<<Client>>
Specific assessment
•
artifacts/format
HR ROUND & OFFER
<<E4u>> YOU
• Agree on Evaluation
Criteria/Sheet
<<Client & E4u>>
Scheduling of tele-
•
interviews F2F ASSESSMENT
• List of profiles for <<E4u>> YOU/ E4u
Technical screening
Administering of
Recruitment Life Cycle
•
<<Client>>
tele-interviews and
• Descriptive cheat capturing feedback
sheets created in assessment
based on needs of sheets TECHNICAL SCREENING • Evaluation Sheet for
each candidate
JD
<<E4u>> E4u interviewed
<<E4u>>
• <<E4u>>
• Finalize evaluation
• Weekly Report of
criteria
shortlisted and
<<Client & E4u>> RESUME SCREENING • List of selected rejected profiles
Translation of the candidates for <<E4u>>
•
evaulation criteria
E4u scheduling and tele- • QC feedback and
to Client sourcing interview directional
partners <<E4u>> recommendations
<<Client & E4u>> • Daily tracker of shared with client
• Technical screening RESUME SOURCING shortlisted and rejected <<E4u>>
of resumes profiles
YOU <<E4u>>
<<E4u>>
• Analysis of QC, fed back
as input to cheat sheets
and evaluation criteria
DEFINE REQUIREMENTS <<E4u>>
YOU E4u
YOU
www.excellence4u.in © 2012 EXCELLENCE4u 5

6. Implementation Process Map
Owner Process Support Artifacts Output Output Recipient Frequency
Client Resumes mailed to E4u Candidate Resumes 1. Resumes E4u Daily
Candidate tracker 2. Candidate tracker
E4u Schedule candidates via phone. 3 tries for Resume with Client Brand Candidate tracker NA Daily
candidate not reachable/ call back, before story
determined as not interested Candidate tracker
E4u Scheduled candidates are screened Resumes. Screening Evaluation forms of selected E4u Daily
guidelines. Evaluation Form and rejected candidates
E4u Collection and review of all evaluation forms filled NA Evaluation forms of selected NA Daily
by screening team and rejected candidates
Candidate Tracker
E4u Thank you emails sent to screened candidates Thank You email template Emails to candidates Candidates Daily
from Client email ID, including feedback form
E4u Quality Checks 1. Evaluation forms of 1. Evaluation forms of E4u Daily
1. Randomly sample evaluation forms for selected and rejected selected and rejected
context and quality (30% of sample chosen candidates candidates
/day) 2. Candidate tracker 2. Candidate tracker
2. Random calls to candidates post screening 3. QC report callouts
for feedback on interview experience
E4u Report generation and review Candidate tracker Candidate tracker NA Daily
E4u Daily report 1. Evaluation forms of 1. Evaluation forms of Client Daily
selected and rejected selected and rejected
candidates candidates
2. Candidate tracker 2. Candidate tracker
E4u Weekly Dashboard Candidate tracker Weekly Dashboard Client Weekly
E4u Monthly Summary Weekly Reports Monthly Summary Client Monthly
Client Feedback of interviews conducted by Client Candidate tracker Candidate tracker E4u Weekly
www.excellence4u.in © 2012 EXCELLENCE4u 6

7. Delivery Structure
20 yrs of delivery
experience Program
Program Sponsor Director
15 yrs of delivery
experience Program
Delivery SPoC & Lead
Project Owner
Scheduling calls and Scheduling Screening
representing Client Team Team
brand story
8+ years of experience
www.excellence4u.in © 2012 EXCELLENCE4u 7

8. Governance & Communication Model
Activity Frequency Mode Participants Publisher Remarks
Daily Report Daily Email Client E4u Daily Status
Conference
Operational Updates Alternate Day Client/ E4u E4u Stabilizing operational rhythm
Call
Weekly status on progress.
Weekly Dashboard Weekly Email Client/ E4u E4u
Specific QC callouts
Conference Calibration, Course correction,
Monthly Summary Monthly Client/ E4u E4u
Call Challenges, Way forward
Email and if not resolved, via
Alarm Bells As per Need Email/ Call Client/ E4u NA
phone
 Process Owners own the activity; actual communication and recipients could differ from task to task
 Publisher is the SPoC for communication purposes and not the owner of the process
 Escalations, if needed to be addressed to Account Owners on either side
 Preferred mode of seeking clarifications (applies both to E4u and Client) should be over email
 E4u proposes a 15 minute conference call every alternate day for the first fortnight to address any operational
issues. Frequency can be reviewed after 2 weeks
www.excellence4u.in © 2012 EXCELLENCE4u 8

9. Candidate Customer Experience
Reminder SMS sent to candidate pre-interview Thank you SMS sent to candidate
post completion of interview
9:41 AM 4:15 PM
9845099999 9845099999
Dear <Candidate Name>,
Dear <Candidate Name>, It was a pleasure talking to you
We are glad to inform that your recently. We at <Client Name>,
interview for Software Engineer India would like to thank you for
position has been scheduled for spending your quality time with
10 AM on 15th Feb 2012. us..
We wish you the very best. Your candidature is currently
being reviewed, in case your
Sincerely, resume gets shortlisted,
<Client Name> we would get in touch with you.
Sincerely,
<Client Name>
www.excellence4u.in © 2012 EXCELLENCE4u 9

10. Delivery Excellence
Elements Benefits
• Consistency
• Automation modules for standardization, reduce time to
• Agility
hire, consistency and improved candidate experience
Tools • Versatility
• Customizable assessment templates
• Time to hire
• Pre-configured templates and artifacts for agility
• Scalability
Scale
• Metrics driven work flow management • Predictive hiring
• Metrics at every phase of the engagement to get insights model
Metrics
into the status of the engagement and take a quick • Benchmark and raise
corrective action the bar
Quality
Check • Checklists for various process stages • Quality
Lists • Review check lists for different reviews • Consistency
Control
• Process Control
• Risk mitigation
Check • Regular internal audits
• Increased level of
Points • Daily & Weekly status reports
confidence
www.excellence4u.in © 2012 EXCELLENCE4u 10

11. State Of The Art Interventions/Tools in the Assessment
Roadmap
Reporting on key
Data standardization Candidate
Metrics
/ weeding out Communication at
duplicates based on key stages thru Auto
contact numbers Mail/Meeting/SMS
Check Points &
Audits
Generate evaluation
sheets at a click of a
button
1 2 3 4 5
• Increased Efficiency • Enhanced Candidate
• Saves Time • Standardization • Predictive Hiring Experience
• De-Risking
• Avoid Candidate • Consistency Model • Increased Candidate
Inconvenience Satisfaction
www.excellence4u.in © 2012 EXCELLENCE4u 11

12. Sample cheat sheet/Evaluation sheet/Reports/Thank
You Note
www.excellence4u.in © 2012 EXCELLENCE4u 12

13. Sample Reports… customizable to your needs
Take control of your hiring with our state of the art intelligent reporting. We provide customized reporting
specific to the engagement which will help you take quick decisions to improve hiring dynamics.
By Vendor
Understand how your vendors are
performing
 Top 5 vendors by resume flow
 Trends by location
 Trends by performance by role
By Candidate Inflow Trends
 Location  Weekly Trends
 Performance  Daily Trends
 Interview Status
www.excellence4u.in © 2012 EXCELLENCE4u 13

14. Delivery Differentiators
 Articulation of assessment criteria and cheat sheets
- Ability to go beyond stated job descriptions and capture the unstated which could be mandatory, nice to have
or good to have
- Our needs assessment team come from technology, recruiting and delivery backgrounds from services and
product companies with hands-on experience in creating and hiring hundreds of technology professionals
themselves
- Translating the defined needs back to the E4u screening team and creating appropriate filter parameters for
the client sourcing team
- E4u team co-creates the artifacts and ensures that the right amount of training and intervention mechanisms
are created for seamless knowledge transfer
 Candidate Customer Experience
- Scheduling is courteous and schedulers are trained to not be pushy, have the ability to articulate the position
benefits and the organization perspectives and clearly articulate the benefits of why they feel the candidate is
the right fit for the job
- SMS sent to candidates about an hour before the scheduled interview to gently remind him/her about the
scheduled call. Thank you SMS sent after the candidate has finished the call
- Feedback form sent via email for candidates to recount his experience back to HR and also refer friends
- Candidates who are not interested are thanked for their participation and are asked for permission to be in
touch. Information is appropriately communicated back to Client SPoC
www.excellence4u.in © 2012 EXCELLENCE4u 14

15. Delivery Differentiators ….contd
 Quality Control and Project Management
- Metric driven approach across every phase of the delivery life-cycle with strong emphasis on data collation
and representation
- QC points at every output milestone with a feedback/ loop mechanism to flexibly change the process on the
GO!
- Interventions on the delivery process
- Interventions on the integrity of the data captured and reported
- Random checks to assess candidate experience and overall SLA’s
 Automation tools
- Macros and other workflow automation mechanisms to ensure quick crunching of data, elimination of manual
extraction and reporting to erase human errors
- Web-based reporting system: Macro view on status for clients and micro view for delivery team
- Repository for storing all resumes and evaluation forms, process maps, with access/ version control for clients
and internal project teams
- Automated emails/ SMS to candidates; pre and post to enhance candidate customer experience which also
helps decrease the no-show metrics
www.excellence4u.in © 2012 EXCELLENCE4u 15

16. Risk Mitigation for your Peace of Mind
Risk Mitigation
Correct capture of hiring Highly experienced team of technical SMEs involved in the
manager’s needs process of understanding requirements of hiring managers
Information integrity Automation of interventions between processes to ensure
reduction in human errors
Accuracy in reporting Macro driven approach to consolidate and report. Automation
tools for every milestone involving disparate data sets
Confidentiality and Non-disclosure agreements are signed upfront prior to any
Disclosure information exchange, both with client and E4u team members
Scaling up and Scaling Robust delivery process and healthy bench ratios to ensure
down smooth ramp-up and stringent knowledge management process
to take care of ramp-down
www.excellence4u.in © 2012 EXCELLENCE4u 16

17. To Sum up..
 Largest independent specialist assessment company with delivery
capability in 17 locations across the world
 Experience in assessing talent from 3 to 20 years band across
technologies, roles and verticals – product/ services/ product engineering
sites/ distributed delivery locations
 Set up by IITians with an industry background of having worked for some
of the finest companies of the likes of Infosys, KPMG, Sun Microsystems to
name a few
 Proprietary delivery framework which mirror your assessment / interview
process or customized according to the defined need
 Working with leading services, SI’s and product companies worldwide
 Cumulative 400 man years of assessment and interviewing experience
www.excellence4u.in © 2012 EXCELLENCE4u 17

18. More Information? we would be
glad to meet…..
Or do contact us at
welcome@excellence4u.in
www.excellence4u.in © 2012 EXCELLENCE4u