2. Acknowledgement
I am thankful to my FRANKFINN institute and
for giving such assignment for the purpose to
learn hospitality for our future development and
career. My sincere gratitude towards our faculty
Mr. Arun Karumbaya for giving us such a
wonderful opportunity and guidance.

3. About Housekeeping
• Housekeeping is the act of cleaning the
rooms and furnishings of a home. It is
one of the many chores included in the
term housework. Housecleaning includes
activities such as disposing of rubbish,
cleaning dirty surfaces, dusting and
vacuuming. It may also involve some
outdoor chores, such as removing leaves
from rain gutters, washing windows and
sweeping doormats. The term is often
used also figuratively in politics and
business, for the removal of unwanted
personnel, methods or policies in an
effort at reform or improvement .

5. Areas and Sections of work
Rooms (#).
Public Area.
Rest rooms.
Linen .
Uniform .
Laundry.
Horticulture.
Valet service.
Housekeeping Desk area.

6. Rooms
Guest Rooms
• Each time a guest checks out of a hotel room, it
must be stripped and thoroughly cleaned to prepare
for the arrival of the next guest. All bed and
bathroom linens must be removed and laundered. In-
house laundry services will also fall under the role of
the housekeeping department, though many hotels
outsource this job. The guest bathroom must be
scoured and sanitized, while towels and amenities
are replenished. Guest rooms must be dusted and
vacuumed. The housekeeping department should
also check appliances in the room such as hair dryers,
telephones, alarm clocks and refrigerators. Failures
should be relayed to the front desk or the
maintenance department. Housekeeping should also
alert the front desk when bed linens, curtains,
carpeting or other room furnishings are stained or
otherwise in need of replacement.

9. • The housekeeping department is also responsible for
Public Area
the appearance of public areas. Lobbies, restrooms,
ballrooms, gyms and other rooms utilized by guests
need to be cleaned on a regular basis, sometimes
daily. Rugs and carpeting must be kept vacuumed,
and should be cleaned with a commercial shampooer
as needed. Floors are mopped and waxed, while
windows are kept clean and streak-free. In addition to
cleaning, the housekeeping department will also re-
organize public areas such as putting furniture back in
its proper place, straightening and plumping
decorative pillows, retrieving dishes and glasses left in
hallways and piling magazines and brochures that are
displayed for guest use.

12. Rest Rooms
• Rest rooms means where guest can take
rest for some time.
• Rest rooms are rooms which are situated
in the hotel.
• These rooms which guest can use with his
choice.
• Rest rooms are very important part of
hotel.
• After all money comes from rest rooms
also.

15. Linen Room
• Linen rooms means the all the loundered cloths
kept in this room.
• These rooms are mainaly used by hosekeeping
department.
• Loundry cloths, and all the linen like table
cloths,all types of clothes kept in this room.
• Also the staffs clothes kept in this room.
• This room is very very important in good five
star Hotel.

19. Uniform Room
• Uniform Rooms means the staffs clothes
kept in this room .
• These all clothes well pressed and ironed
very good.
• These rooms are also very very important
in good five star hotel.

21. • The housekeeping department is also
Laundry cleaning and maintaining linen such
responsible
as bedding, bath towels, tablecloths and napkin
used within the facilities.
• Staff member generally launder each piece of
soiled linen with detergent in washing and
drying machines. Linen is then ironed and
stored for later use. In some business and
residences, maids make beds, placing clean
sheets, pillowcases and blankets on them as
well as setting tables by placing table cloths on
them at meal times.

24. Horticulture
• Horticulture means in front of the hotel the
hortculturist makes the flowers designing .
• This is most attractive by the guest.
• This the main part of attractiveness in the
hotel.
• The guest can buy the flowers from
gardernrers ,also the boofes.
• Horticultrure has toi developed by the good five
star hotel.
• This also the main sourse of revenue for good
five star hotel.

27. •ValetService means the parking of all
Valet Service
guest vehicals.
• Valet parking is a parking service
offered by some restaurants, stores, and
other businesses, particularly in North
America. In contrast to "self-parking",
where customers find a parking space on
their own, customers' vehicles are parked
for them by a person called a valet. This
service either requires a fee to be paid by
the customer or is offered free of charge
by the establishment .

30. The H.K. control desk is the central nerve centre of the
Housekeeping Desk area
housekeeping department. This is the area in the dept. where all
information is received and from where messages are transmitted
to housekeeping staff and other staff present in various parts of the
hotel. Thus, the control desk may be considered the nerve centre
for to and fro communication in the housekeeping dept.
Main functions of the control desk is:-
i)Ensuring smooth co-ordination between housekeeping and other
dept.such as maintenance, front office, food and beverage,
security, sales and marketing and so on.
ii)The control desk receives messages from in-house guests over
the telephone and transmits it to the floor staff.
iii)In most hotels, this is the area where housekeeping employees
report for work; collect the respective keys, sign for them; read the
log book; get their briefing; and at the end of their shift, report
back.
iv) Maintaining various important records, registers, forms and
formats so that they are available and easily accessible for
reference to managers

31. • Registers maintained are:-
• Log book ,
• Maintenance work order forms
• Housekeeping call register
• Guest loan item register,
• Lost and found register,
• Occupancy report
• Room status report/Housekeepers report
• Room transfer report/room change report
• Special cleaning register
• VIP in-house list,
• VIP arrival list.
• Key control register

34. Revenue
o Accommodation in hotels tend to be the largest
part of the hotel it is the most revenue
generating department ,the housekeeping
department taken can of all rooms is often
largest department in hotels.
o Hotel offer loundry ,dry cleaning,facilities many
hotel offer suits to the guest.
o Hotel offer guest the choice of specially
restaurant ,cofee shop,the bar also sells liguors
which generate the revenue of the hotel.
o Revenue can be generated from conferencing
, meeting ,seminar etc.
o End of the day revenue is main part of Hotel.

35. Layout of a room

36. What do you learn from the
housekeeping department?
• I learnt from the housekeeping department that the
department is very important in the hotel industry.
• Because the housekeeping department is the only
department who has access every department.
• Also the cleaning procedure of housekeeping
department.
• Housekeeping department is the heart of the hotel.
• Because of Housekeeping department the revenue of
hotel is totally dependant.
• Also I learnt the more terms regading housekeeping.
• This all I learnt from this department.