Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organisation to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to way exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.

1. CONSULTING EVENTS ABOUT US RESOURCES STORE
1 2 3 4 5
Brussels: 20 - 21 May 2013
About Steve Course Benefits Feedback Registration Contact Us
Idea behind the workshop Follow Us
The world's leading companies have come to realize that only when their customers are successful, will
they be successful. In pursuit of their market leadership not only they need to spend time to look inside
their business to know how things are getting done but also look outward to get deep understanding of
their customers. It is a fair guess to say that a massive chunk of corporate resources go into such efforts,
whether it is in IT, finance, sales, marketing or operations.
One of the first people to describe processes was Adam Smith in Although many in Western economies are in a
his famous (1776) example of an English pin factory. He state of denial, we are undergoing the greatest
described the production of a pin in the following way: ”One man reorganization in the business world since the
draws out the wire, another straightens it, a third cuts it, a fourth Industrial Revolution. If you somehow haven't
points it, a fifth grinds it at the top for receiving the head: to make noticed it yet, there is a loud and clear wake-up
the head requires two or three distinct operations: to put it on is call in the air that can be heard everywhere. It's
called globalization, and it's being brought to you
a particular business, to whiten the pins is another ... and the
by three billion new capitalists from China, India,
important business of making a pin is, in this manner, divided and the former Soviet Union.
into about eighteen distinct operations, which in some
manufactories are all performed by distinct hands, though in No matter what industry you are in, no matter how
others the same man will sometime perform two or three of successful you are, it's time to get ready for the
them”. The result of labor division in Smith’s example world as it will be --a world where your customers
resulted in productivity increasing by 24,000 percent, i.e. have new choices from a sea of suppliers from
across the globe.
that the same number of workers made 240 times as many
pins as they had been producing before the introduction of --Peter Fingar
labor division. Executive Partner, Greystone Group
Author of Extreme Competition: Innovation and
the Great 21st Century Business Reformation
The enterprises are exploring
modular architecture to isolate their business processes from their
applications, which gives them the flexibility to add, upgrade or replace
applications in their information technology environment without
redefining all of their process interfaces.
The business process management (BPM) market at $1.0 billion in
Invented the phrase Business
2005 is expected to more than triple to $3.8 billion by 2012. The Process Management (BPM) in 1993
services oriented architecture (SOA) market at $450 million in 2005 is
expected to grow rapidly through 2012, reaching $3.2 billion Established the world's first global
Abstraction level for processes - source wiki (source : http://www.researchandmarkets.com/).
BPM community in 1993
Co-created the world's first Advanced
One of the most challenging issues in BPM is not the question of "If" it is the question of "How." This two-
BPM Method - 8 Omega in 2004
day program by Steve Towers will focus on how to do design and implement efficient and effective
business processes. Received the 'Lifetime Achievement
Award' at Gartners San Diego in 2007
Learn from the lessons from decades of real experience with real (and successful) BPM initiatives for
taking BPM from promise to practice. This will be great primer for beginners and will provide new insight & more
fresh ideas for people with experience in BPM. Rest assured, you will never think about business in

2. the same way again.
If you are traveling, you may like to attend the program city near you Have you got your FREE Copy yet?
“In Search Of BPM Excellence :
Straight from the thought leaders (2006)”
Enterprise BPM in April 2013 Steve Towers.
Poland Ghana Russia
What you will Learn?
Enterprise BPM in May 2013 How to embed Business Process
Management within an organization to
France Denmark Belgium ensure a continuous business
process involvement culture.
South Africa Switzerland Practical tools, explanations and
assistance in the successful
implementation of a BPM project.
Several case studies to illustrate
various steps and aspects of the
framework.
Step by step how to conduct a
process improvement and redesign
project.
Complete cycle of business Process
Mapping and links
Seven "rules" for effective Process
Modelling
Avoiding the red herring of Process
Notations
How Six Sigma is part of BPM and
how BPM and SOA merge
WHAT, WHY and HOW about true
process improvement.
more
Enterprise BPM
Workshop
» Ghana » Poland
» France » Russia
» Denmark » Switzerland
» Belgium » South Africa
Consulting Buy
Enterprise Architecture Center of Excellence Ask the Architect Credits Online Learning Licenses
Business Process Management Application Rationalization Webinar Licenses Online Consulting
Enterprise SOA Architecture Assessment Workshop Registration Onsite Consulting
Resources Useful Links
Architecture Gallery Architect Skill Quiz Why iCMG Site Map
Short Videos E-Learning Architecture Awards 2013 Career
iCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy

3. CONSULTING EVENTS ABOUT US RESOURCES STORE
Follow Us
Participants' Feedback
• "Steve presents the whole arena of transformation in a lucid and
pragmatic way. I can not overstate how much these insights and
profound new understanding will change our organization and its
approach to the market. You want my endorsement? You get it a
gazillion times over. Thanks."
COO, Fortune 500 Company, Washington DC
• "I want to thank you for the great content and coaching that you
provided, the concepts resonated even more clearly when presented
with your enthusiasm and experience."
Director, H&R Block, USA
• "Exceptional and life transforming. This training should be on every
corporate agenda"
CIO Pharmaceutical, Florida
• "Fundamental and Profound. Steve is incredible and has transformed
my view and execution of business forever. I can not express my thanks
enough both personally and on behalf of my company."
BoozAllen Hamilton, Washington DC
• “We have collated the scores from the event and you and Terry came
out as the most highly regarded.”
Conference Producer, IIR International
Tell a friend (see the scores here)
• "I really enjoyed last week and really learned alot. I feel I had a Eureka
Upcoming Webinars moment yesterday when the whole process diagnostics suddenly clicked Invented the phrase Business
Wed, Apr 24, 2013 into place. I remember you saying that once you grasp this then you will Process Management (BPM) in 1993
Enterprise never look at processes in any other way. I am now actively
Architecture - evangalizing the CEM approach with our team. " Established the world's first global
Essentials for Senior Analyst, Investment Bank, London BPM community in 1993
Decision Makers
• "Speakers are rated out of 10 for content and presentation style. I am Co-created the world's first Advanced
Thu, Apr 25, 2013
happy to let you know that you scored a 9.5 (the best marks at the BPM Method - 8 Omega in 2004
Tips & Traps -
event) and the additional comments '“very good' and 'excellent
Architecture driven Received the 'Lifetime Achievement
IT migration &
chairman'."
Award' at Gartners San Diego in 2007
modernization BPR and Management for Telecoms, Geneva
roadmap
"Steve led the best training sessions I have ever taken in my 20+ years more
•
as a professional. After those sessions I was able to have immediate
impact on my organization. Steve is a very sharp, personable,
interesting individual, and a real pleasure to work with. I continue to
remain in regular contact with Steve and consider him an invaluable Have you got your FREE Copy yet?
resource on BPM and on change management in general."
Conference Producer, IIR International “In Search Of BPM Excellence :
Straight from the thought leaders (2006)”
• Steve Towers.
“You are the tops! Everyone in the field should be exposed to the
techniques experienced in this course.”
Director - Process Management What you will Learn?
more How to embed Business Process
"Having had a chance to read through all of the delegate feedback forms Management within an organization to
•
Feedback on Steve in full it has become apparent that your workshops in particular were ensure a continuous business
amongst the most well regarded, so thank you once more." process involvement culture.
VP EMEA GDS International Practical tools, explanations and
"Exceptional and life assistance in the successful
transforming. This training • "You are an excellent speaker and your presentation was highly implementation of a BPM project.
should be on every corporate motivational. I received some extremely positive feedback from the Several case studies to illustrate
agenda" community. I look forward to future discussions with you." various steps and aspects of the
CIO Pharmaceutical, Florida EDS, BPM Global community framework.
Step by step how to conduct a
"I took BPM training back in • "We have achieved so much in such a short time with your help and process improvement and redesign
December, and Steve Towers steerage. Sincere thanks..." project.
was the instructor. The training Financial Services company, Frankfurt Complete cycle of business Process
was simply fantastic, because Mapping and links
Steve has that rare ability to
• "I took BPM training back in December, and Steve Towers was the Seven "rules" for effective Process
connect with his trainees. Not instructor. The training was simply fantastic, because Steve has that Modelling
only did I walk away from the
rare ability to connect with his trainees. Not only did I walk away from Avoiding the red herring of Process
training with a new perspective
on Business Process
the training with a new perspective on Business Process Management, Notations
Management, but I walked but I walked away with an invaluable analysis tool." How Six Sigma is part of BPM and

4. away with an invaluable Senior Systems Analyst, Barclays Bank how BPM and SOA merge
analysis tool." WHAT, WHY and HOW about true
Senior Systems Analyst, • "Excellent - he is a very good leader" process improvement.
Barclays Bank Senior Quality Analyst, AEC, Saudi Arabia
more
• “Steve is a true guru and mentor in the field of Business Process
more Management. What I've learnt from Steve and The BP Group in a short
space of time has greatly benefited my understanding of advanced
Enterprise BPM
process management. Always accessible for advice, always
Workshop
campaigning to change how organisations view how they operate, Steve
is a real asset to the BPM community and long may it continue.” » Ghana » Poland
» France » Russia
Theo Priestley, Head of Business Process Management,
» Denmark » Switzerland
Psingularity » Belgium » South Africa
• "Simple and different concepts which is path breaking and easy to
understand and deploy"
Director Business Consulting, Chennai
• "I would like to thank you for a wonderful experience for me to know the
nuances of ABPM. Taking us to a new level on how to view processes &
implement by way of sharing your wealth of experience and enlightning
us with the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India
Consulting Buy
Enterprise Architecture Center of Excellence Ask the Architect Credits Online Learning Licenses
Business Process Management Application Rationalization Webinar Licenses Online Consulting
Enterprise SOA Architecture Assessment Workshop Registration Onsite Consulting
Resources Useful Links
Architecture Gallery Architect Skill Quiz Why iCMG Site Map
Short Videos E-Learning Architecture Awards 2013 Career
iCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy

5. CONSULTING EVENTS ABOUT US RESOURCES STORE
Follow Us
Course Overview
The Certified Process Professional (CPP) Program takes BPM Training to an
entirely new level.
This premier WORKSHOP is designed for those seeking professional skills in process
management, process improvement, process alignment and innovation. The
Advanced Business Process Management Methods and Techniques that Deliver!
Uncover Process Improvement opportunities in just hours
Identify Actions that will reduce process inefficiency by 30% to 60% within 90
days of deployment
Delight your Customers (making them your biggest advocates) through
Successful Customer Outcomes
Innovate to compete, set the market trend and even dominate your industry
The Certified Process Professional program builds your competency in delivering
these essential benefits in literally everything you do. Unleashing the power of process
in your organization today.
A dynamic and comprehensive approach to creating and managing enterprise
processes that deliver sustained high performance, encompassing the full range of
management systems and practices. Content based on the experiences of hundreds
of companies and the BP Group (www.bpgroup.org) networks ongoing research.
Course Outline - Level one
Tell a friend Introduction to Advanced Business Process Management – Process
Optimization
Upcoming Webinars Learn to Apply process diagnostics to existing processes, calculate causes of work and Invented the phrase Business
Wed, Apr 24, 2013 points of failure, and identify actions that can be taken to improve them. Develop a Process Management (BPM) in 1993
Enterprise
structured approach accessible by everyone in the organisation to enable immediate
Architecture - and significant performance improvements. Create a sustainable operational and Established the world's first global
Essentials for strategic method suitable for both dramatic and steady state improvements. BPM community in 1993
Decision Makers
• Apply process diagnostics to any existing process or service.
Co-created the world's first Advanced
Thu, Apr 25, 2013
Tips & Traps -
• Understand and identify moments of truth, breakpoints and business rules BPM Method - 8 Omega in 2004
Architecture driven • Determine the magnitude of the points of failure performance factor and causes Received the 'Lifetime Achievement
IT migration & of work performance factor of the process. Award' at Gartners San Diego in 2007
modernization
• Calculate the points of failure causes of work performance factors then graph it
roadmap
on the maturity scales. more
• Identify actions that can be taken to improve the process.
• Identify actions that will significantly reduce the process points of failure and
causes of work of the process.
Have you got your FREE Copy yet?
• Identify actions that can be completed in less than 90 days (often much less).
“In Search Of BPM Excellence :
• Analyze the benefits versus cost (resource/time/degree of change) for each
Straight from the thought leaders (2006)”
action
Steve Towers.
• Clearly identify “low hanging fruit” – actions that require minimal investment
versus return
• Apply process diagnostics to a customer focused (SCO) process. What you will Learn?
more How to embed Business Process
• Determine the points of failure performance and causes of work performance
Management within an organization to
process factors.
Feedback on Steve • Conduct the risk assessment on the business and customer including ensure a continuous business
process involvement culture.
• Identify actions that can be taken to improve the process. Practical tools, explanations and
"Exceptional and life assistance in the successful
Review the various techniques and approaches to improving process (useful
transforming. This training • internal materials)
implementation of a BPM project.
should be on every corporate Several case studies to illustrate
Understand and apply the Customer Expectation Management Method
agenda" • (CEMMethod) as an Advanced Process Management approach
various steps and aspects of the
CIO Pharmaceutical, Florida framework.
Step by step how to conduct a
"I took BPM training back in process improvement and redesign
December, and Steve Towers Course Outline - Level two project.
was the instructor. The training Complete cycle of business Process
was simply fantastic, because Advanced Business Process Management – Process Alignment to Successful
Mapping and links
Steve has that rare ability to Outcomes
Seven "rules" for effective Process
connect with his trainees. Not Develop the insights and techniques to align all processes with successful outcomes, Modelling
only did I walk away from the and in doing so create the capability for the organisation to win the triple crown i.e.
training with a new perspective Avoiding the red herring of Process
reduce costs, improve revenue and enhance service. Go beyond the triple crown into Notations
on Business Process
the Fourth Wave of BPM to way exceed the benefits derived from 3rd Wave How Six Sigma is part of BPM and
Management, but I walked
approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and

6. approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and how BPM and SOA merge
away with an invaluable
analysis tool."
convinces the Lead team for immediate success.
WHAT, WHY and HOW about true
Senior Systems Analyst,
• Understand the concept of Successful Customer Outcomes and review recent process improvement.
Barclays Bank case studies of global champions. more
• Define Successful Customer Outcomes for any process, product or service.
more
• Create the 7 step action plan for crafting Successful Customer Outcomes.
Enterprise BPM
• Develop the SCO mind map for any process, product or service.
Workshop
• Understand the substantive difference between customer wants, desires and » Ghana » Poland
needs. » France » Russia
Learn how to identify clearly customer needs and expectations (even when the » Denmark » Switzerland
• » Belgium » South Africa
customer doesn’t know it themselves)
• Understand Current and Future State Process Models
• Develop a Current State Process Model – individual, team and enterprise wide.
• Utilise CPP Level One skills (learned on Day 1) in conjunction with the Customer
Expectation Management Method (CEMM) and the Advanced Process
Management approach to analyse the Current State Model
• Assess the Risk factors (organisation and customer) identified in Current State
Modelling
• Develop the Risk Assessment Profile against a matrix of the 8 key factors that
drive performance improvement
• Prepare a Risk Assessment Profile that informs the Future State
• Develop and substantiate an Action Plan to mitigate risks
Consulting Buy
Enterprise Architecture Center of Excellence Ask the Architect Credits Online Learning Licenses
Business Process Management Application Rationalization Webinar Licenses Online Consulting
Enterprise SOA Architecture Assessment Workshop Registration Onsite Consulting
Resources Useful Links
Architecture Gallery Architect Skill Quiz Why iCMG Site Map
Short Videos E-Learning Architecture Awards 2013 Career
iCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy