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Typical As-Is Product Development
Environment
© 2008 PTC 2
Other
Engineering
Workgroups
Dependencies on: Network Folders, FTP, Adhoc Email / Paper Processes
Manufacturing
Workgroups
CAD Files
Marketing
Workgroups
Design
Partner
Customers
Fly to remote
location
Convert data for non-
technical audience
Courier
Create new
Inventory Item
Locate Existing
Designs
Share and
Review Design
Iterations
Manage Manufacturing
Feedback
Constantly Assess
Change impact
Deal with Sourcing
Requirements
Suppliers
Distributed
Manufacturing
Service
Workgroups
Sales
Workgroups
Local
CAD “Vault”
Procurement
Workgroups
CAD
ERP
CAD
Access Field for Input
CAD
Overnight
Delivery
Manage Change
reuse designs
Prototypes
Email
Meet Market Requirements
Engineering
Workgroups
Primary As-Is Systems Preventing
Business Improvement
•Limited to local teams
•Limited access control
•No CAD integration / data
structures
•No Bill of Material
•No Visualization
•No relating multiple data types
•No selective project or role-based
access
•No understanding of CAD data /
structures / BOM
•Not user friendly
•Not managed by IT
•Not linked to workflow / teams /
projects
© 2008 PTC 3
Shared Folder FTP Server
What if…
© 2008 PTC 4
Manufacturing
Marketing Service
Sales
Procurement
Global
Design
Partner
Customers
Suppliers
Distributed
Manufacturing
Regulatory
Authorities
Captive
ODC
Domestic
Design
Partner
Part Designs
BoMs
Changes
Requirements
Design Feedback
Models
Drawings
Simulations
Preferred Parts
Approved Vendors
Feasibility Feedback
Tooling Designs
Work Instructions
NC Programs
Custom
Configurations
Field Notices
Customer Concerns
Failure Reports
User, Service
Manuals
Training guides
Parts catalogs
Proposals
Customer Requirements
Concepts
Requirements
Market Requirements
Brochures, Data Sheets
there was an easy to use, affordable, system for product development
where all components work together?
Engineering
Workgroups
Pressures on Product Development
– Reduce time to market for new products
– Improve new product innovation
– Improve product quality and cost
– Regulatory and Design for Compliance
– Outsourced design & manufacturing
– Effectively managing product change
– Improve project success rate
– Synchronize engineering and
manufacturing
– Delivery of accurate technical
documentation for installation, support
& maintenance
– Support customers located worldwide
© 2006 PTC 5
IMPROVEQUALITY,INNOVATION,TIME-TO-MARKET
REDUCECOST
Increased demands on product development
…without additional budget or headcount
• Reduce time to market for new products
• Improve new product innovation
• Improve product quality and cost
• Regulatory and Design for Compliance
• Outsourced design & manufacturing
• Effectively managing product change
• Improve project success rate
• Synchronize engineering and
manufacturing
• Delivery of accurate technical
documentation for installation, support &
maintenance
• Support customers located worldwide
But what exactly is PLM ???
PLM functionality
PLM supports 3 levels of collaboration
Product Lifecycle Management
centralized DB
[File vault]
Item management
Product structure
Security
Engineering Changes
Task management
“Item” could be:
• CAD document
• Text document
• Design spreadsheet
• Software program
• Process Plan
• SOP
• Customer complaint
• Service records
CAD
CAE
Tooling design
Product Lifecycle Management
centralized DB
[File vault]
Item management
Product structure
Security
Engineering Changes
Task management
- product architecture planning
- specification (BOM tree, hierarchical model)
- Instantiation (parametric) from templates
Product Lifecycle Management
centralized DB
[File vault]
Item management
Product structure
Security
Engineering Changes
Task management
- Authority
- Views
- Access control (check-in/check-out)
Product Lifecycle Management
centralized DB
[File vault]
Item management
Product structure
Security
Engineering Changes
Task management
-ECR
- Design modifications
- Confirmation/approval cycle
- ECN
- Info storage/retrieval
Product Lifecycle Management
centralized DB
[File vault]
Item management
Product structure
Security
Engineering Changes
Task management
-team specification (requirement based, resource based)
- task assignments
- milestones setting, management
- critical path
- deadline reminders, notifications
Potential Benefits of Product Lifecycle Management
Reduced Time-to-
Market
Improved Design Productivity
Improved Design and Manufacturing Accuracy
Data Integrity Safeguarded
Better Project Planning
Better Management of Engineering Change
Improved Concurrent
Engineering
Perspectives on adaptation of PLM
NECESSITY
- companies that are part of global supply chain or design chain
need collaboration tools
MARKETING
- companies with short mean-time-between-upgrades,
e.g. computer manufacturers
SECURITY
- Example 1: eCommerce collaboration between potential client and designer
- Example 2: Software/hardware security (e.g. Microsoft windows updates)
Perspectives on adaptation of PLM..
MARKETING
- firmware upgrades on digital cameras, mp3 players;
where the company captures market by an early release,and later
upgrades functionality
PRODUCT STRATEGY
- Mass customization and modular product design companies need
- efficient product architectures to allow part/process reuse over generations
GREEN
- companies responsible for recycling of their sold products
e.g. printer toner cartridges, aluminum cans, plastic or glass bottles, paper
SERVICE
- companies with long-life products, that need continued repair, service etc.
e.g. automobiles.
Perspectives on adaptation of PLM…
1. spare parts for older models must be available
2. service manuals
3. testing equipment, e.g. testing onboard computers and
microprocessors, must be maintained
4. Management of product recalls
Ford Explorer, Firestone [2000-2001]: Replaced 13 million tires.
Nissan motor [2003]: 2.55 million cars recalled to fix engine defects;
Cost: JPY15 billion.
The PLM Software
As a manufacturer, customer pressures are not
only continual – they’re mounting. the
industry is changing. The customers’
requirements are evolving. And the supply
chain is constantly adjusting to compete in
today’s environment. In the middle of all
this, more is being demanded of you and
the entire organization.
Windchill can help.
 As an integral component of PTC ’s Product Development
System, Windchill manages all product content and business
processes throughout the product and service lifecycle.
 And it has a robust, high-performing architecture to help you
today – and to prepare you for tomorrow’s uncertainties.
Key capabilities
 Central repository for all product and process
Information
Reduce rework and improve time-to-market by
effectively capturing, configuring and managing all
product information during every step of the product
lifecycle.
 Optimizing product performance across
multiple dimensions
Bringing better-performing, more profitable products
to market faster by analyzing performance in the
earliest phases of product development, where
decisions have the most impact and are least
disruptive.
 Tracking and managing quality throughout the
product development lifecycle
Ensuring that product quality, reliability and safety
are aligned with the requirements set for them over
the course of a product’s development and use.
 Optimize processes
Streamline key product development and service
information processes to help you achieve the
company’s business initiatives.
 Powerful and scalable
Coordinating groups around the world and easily
expanding to accommodate additional sites,
organizations, functions or processes.
• Windchill provides a rich systematic approach for creating, configuring, managing
and reusing product structures and associated content, such as CAD files,
documentation, requirements, manufacturing information, service information,
part/supplier data, calculations and illustrations.
• Windchill can also play an important role in increasing a company’s
competitiveness by allowing continuous improvements and automation of business
processes and procedures.
Capabilities and Value
 Windchill uniquely has the capabilities you
need to effectively manage product related
teams across the extended enterprise.
 Flexible and powerful capabilities enable
you to define new configurations, as well
as create variations of existing products.
 Tasks can be easily defined and
automatically distributed to both internal
and external participants.
 And managers can visually monitor and
manage all work in real time to make sure
any issues can be quickly addressed.
 Enable global access to current, accurate
information
 Seamlessly connect to multiple
mechanical/electrical CAD applications,
embedded software tools, desktopapplications
and Enterprise Resource Planning systems
 Prevent costly design errors by controlling and
automating product development and service
information processes
 Improve product quality by eliminating
mistakes associated with duplicate or
incomplete data
• To compete in today’s rapidly evolving global environment, manufacturers must contend
with an ever-increasing number of product performance requirements, such as cost,
weight, reliability and environmental impact, as well as new government regulations and
shrinking delivery timeframes.
• Keeping up with frequent changes in product designs, regulations, suppliers and costs,
while ensuring that targets are met, is an enormous data management challenge.
• Even the smallest change can affect the product in a major way. Not keeping up means
missed targets, rework, recalls and blocked sales, which can quickly impact the bottom
line.
Capabilities and Value
 Windchill Product Analytics – formerly
InSight – is a suite of component and bill-
of-material analysis solutions that empower
businesses to assess product compliance,
performance and risk, beginning early in
the innovation process and continuing
throughout the product lifecycle. These
solutions make product performance
analytics an integral part of the product
development process.
 Acquire data to fully characterize
components
 Reduce risk by specifying
disclosure/confidence levels and clear
visibility to missing data
 Synchronize BOMs, parts and suppliers
from multiple business systems (including
ERP and PLM)
 Analyze BOMs throughout their lifecycle –
focus on “early risk detection”
 Make better decisions by understanding the
impact of product changes across multiple
dimensions
 Share analysis results with stakeholders
throughout the enterprise
Ensuring product quality is an enterprise-wide effort. Windchill Quality Solutions uniquely combine
quality planning, execution, improvement and governance in a single, fully integrated software suite
– ensuring that every level of the organization is equipped to manage and improve product quality
Capabilities and Value:
 Quality planning: Ensuring requirements are validated during design, test,
manufacture, service and use
 Quality execution: Analyzing product reliability and risk early during product
design, testing as-designed products to validate performance, and controlling critical
characteristics during manufacture and service
 Quality improvement: Leveraging results from design, testing, manufacture and
fielded use to identify quality issues
 Quality governance: Establishing enterprise-wide quality guidelines and policies to
monitor quality improvement efforts and meet government or industry standards
Optimize key product related
processesProcess improvement is pivotal to supporting product development and services, and
ultimately to helping drive business success.
 PTC has a comprehensive point of view on the product lifecycle and it is represented here, in
our process landscape. We recognize that a set of highly cross-functional and distributed
processes span the life of any product, from planning through support.
Windchill can help optimize many of these processes, including:
 Program Management
 Regulatory Compliance
 Quality & Reliability Management
 Change and Configuration Management
 Requirements Capture and Management
 System Design
 Detailed Design
 Verification & Validation
 Variant Design & Generation
 Design Outsourcing
 Early Sourcing
 Component & Supplier Management
 Manufacturing Process Management
 Manufacturing Outsourcing
 Technical Information Creation &
Delivery
How to customize Windchill?
Windchill is a three-tier JAVA Runtime Architecture that can be customized in many
ways to meet the customization requirements in addition to the existing Out Of The
Box (OOTB) functionality. There are basically two ways to customize Windchill
based on the level of complexity of the customization.
•Lightweight Customization
•Heavyweight Customization
Windchill Lightweight Customization
• Adding Windchill Soft Types.
• Adding Soft Attributes.
• Changing the look and feel of the existing user interface.
• Text tailoring by altering resource bundle files (i.e. list of selectable
values)
• Modifying or automating business logic in workflows.
• As Out-Of-The-Box (OOTB) features in Windchill there are existing
tools that support Windchill lightweight customization.
Lightweight Customization Tools
Name Purpose
Initialization Rules
Administrator
Change rules that affect newly
created objects.
Resource Bundle Files Custom text displayed in drop-
down lists.
Attribute Definition Manager Instance-based attributes.
Type Manager Soft type extension
Workflow Editor Custom workflow creation or
existing workflow editing.
If these tools can not meet customization requirements, you may
need to use Windchill heavyweight customization.
Windchill Heavyweight Customization
Heavyweight customization applies when lightweight customization cannot
meet the requirements. Some examples
•To create a new user interface.
•To add object extensions to the existing data model
•To add new Windchill services.
•To create a new object in the data model.
•Complex workflow may involve advanced functionality that requires
heavyweight customization such as calling Info*Engine tasks from the
workflow to perform data manipulation logic on Windchill objects.
Windchill is the only PLM solution that was designed from the ground up
to work in an Internet-based, distributed design environment. Whether you
need core product data management capabilities, optimization of processes
to meet industryspecific requirements or support for global product
development, Windchill uniquely has the capabilities you need to
effectively manage global product teams.
Values
 Decrease product development time
through efficient collaboration
 Reduce errors by automating processes and
driving conformity to corporate standards
 Reduce scrap and rework by automatically
sharing product data with downstream
manufacturing systems and engineers
 Improve product design decisions by
providing product performance analytics
early in the innovation process
 Leverage results from design, testing,
manufacture and fielded use to identify
quality issues and to help ensure their
correction in next-generation products and
processes
 Increase efficiency by enabling engineers
to quickly find and manage multiple forms
of digital product content
 Improve customer support and service
organization efficiency by providing them
with exactly the information they need to
fix it right - the first time
 Eliminate mistakes associated with
duplicate data, incomplete data or manual
data transfers via a single, secure repository
for all product content
 Lower the total cost-of-ownership (TCO)
and technology risk by reducing the
number of systems and databases
tomaintain and administer
Key component of PTC ’s
product development system
© 2009 PTC 38

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Plm & windchill

  • 1.
  • 2. Typical As-Is Product Development Environment © 2008 PTC 2 Other Engineering Workgroups Dependencies on: Network Folders, FTP, Adhoc Email / Paper Processes Manufacturing Workgroups CAD Files Marketing Workgroups Design Partner Customers Fly to remote location Convert data for non- technical audience Courier Create new Inventory Item Locate Existing Designs Share and Review Design Iterations Manage Manufacturing Feedback Constantly Assess Change impact Deal with Sourcing Requirements Suppliers Distributed Manufacturing Service Workgroups Sales Workgroups Local CAD “Vault” Procurement Workgroups CAD ERP CAD Access Field for Input CAD Overnight Delivery Manage Change reuse designs Prototypes Email Meet Market Requirements Engineering Workgroups
  • 3. Primary As-Is Systems Preventing Business Improvement •Limited to local teams •Limited access control •No CAD integration / data structures •No Bill of Material •No Visualization •No relating multiple data types •No selective project or role-based access •No understanding of CAD data / structures / BOM •Not user friendly •Not managed by IT •Not linked to workflow / teams / projects © 2008 PTC 3 Shared Folder FTP Server
  • 4. What if… © 2008 PTC 4 Manufacturing Marketing Service Sales Procurement Global Design Partner Customers Suppliers Distributed Manufacturing Regulatory Authorities Captive ODC Domestic Design Partner Part Designs BoMs Changes Requirements Design Feedback Models Drawings Simulations Preferred Parts Approved Vendors Feasibility Feedback Tooling Designs Work Instructions NC Programs Custom Configurations Field Notices Customer Concerns Failure Reports User, Service Manuals Training guides Parts catalogs Proposals Customer Requirements Concepts Requirements Market Requirements Brochures, Data Sheets there was an easy to use, affordable, system for product development where all components work together? Engineering Workgroups
  • 5. Pressures on Product Development – Reduce time to market for new products – Improve new product innovation – Improve product quality and cost – Regulatory and Design for Compliance – Outsourced design & manufacturing – Effectively managing product change – Improve project success rate – Synchronize engineering and manufacturing – Delivery of accurate technical documentation for installation, support & maintenance – Support customers located worldwide © 2006 PTC 5 IMPROVEQUALITY,INNOVATION,TIME-TO-MARKET REDUCECOST Increased demands on product development …without additional budget or headcount • Reduce time to market for new products • Improve new product innovation • Improve product quality and cost • Regulatory and Design for Compliance • Outsourced design & manufacturing • Effectively managing product change • Improve project success rate • Synchronize engineering and manufacturing • Delivery of accurate technical documentation for installation, support & maintenance • Support customers located worldwide
  • 6. But what exactly is PLM ???
  • 7. PLM functionality PLM supports 3 levels of collaboration
  • 8. Product Lifecycle Management centralized DB [File vault] Item management Product structure Security Engineering Changes Task management “Item” could be: • CAD document • Text document • Design spreadsheet • Software program • Process Plan • SOP • Customer complaint • Service records CAD CAE Tooling design
  • 9. Product Lifecycle Management centralized DB [File vault] Item management Product structure Security Engineering Changes Task management - product architecture planning - specification (BOM tree, hierarchical model) - Instantiation (parametric) from templates
  • 10. Product Lifecycle Management centralized DB [File vault] Item management Product structure Security Engineering Changes Task management - Authority - Views - Access control (check-in/check-out)
  • 11. Product Lifecycle Management centralized DB [File vault] Item management Product structure Security Engineering Changes Task management -ECR - Design modifications - Confirmation/approval cycle - ECN - Info storage/retrieval
  • 12. Product Lifecycle Management centralized DB [File vault] Item management Product structure Security Engineering Changes Task management -team specification (requirement based, resource based) - task assignments - milestones setting, management - critical path - deadline reminders, notifications
  • 13. Potential Benefits of Product Lifecycle Management Reduced Time-to- Market Improved Design Productivity Improved Design and Manufacturing Accuracy Data Integrity Safeguarded Better Project Planning Better Management of Engineering Change Improved Concurrent Engineering
  • 14. Perspectives on adaptation of PLM NECESSITY - companies that are part of global supply chain or design chain need collaboration tools MARKETING - companies with short mean-time-between-upgrades, e.g. computer manufacturers SECURITY - Example 1: eCommerce collaboration between potential client and designer - Example 2: Software/hardware security (e.g. Microsoft windows updates)
  • 15. Perspectives on adaptation of PLM.. MARKETING - firmware upgrades on digital cameras, mp3 players; where the company captures market by an early release,and later upgrades functionality PRODUCT STRATEGY - Mass customization and modular product design companies need - efficient product architectures to allow part/process reuse over generations GREEN - companies responsible for recycling of their sold products e.g. printer toner cartridges, aluminum cans, plastic or glass bottles, paper
  • 16. SERVICE - companies with long-life products, that need continued repair, service etc. e.g. automobiles. Perspectives on adaptation of PLM… 1. spare parts for older models must be available 2. service manuals 3. testing equipment, e.g. testing onboard computers and microprocessors, must be maintained 4. Management of product recalls Ford Explorer, Firestone [2000-2001]: Replaced 13 million tires. Nissan motor [2003]: 2.55 million cars recalled to fix engine defects; Cost: JPY15 billion.
  • 18. As a manufacturer, customer pressures are not only continual – they’re mounting. the industry is changing. The customers’ requirements are evolving. And the supply chain is constantly adjusting to compete in today’s environment. In the middle of all this, more is being demanded of you and the entire organization.
  • 19. Windchill can help.  As an integral component of PTC ’s Product Development System, Windchill manages all product content and business processes throughout the product and service lifecycle.  And it has a robust, high-performing architecture to help you today – and to prepare you for tomorrow’s uncertainties.
  • 20. Key capabilities  Central repository for all product and process Information Reduce rework and improve time-to-market by effectively capturing, configuring and managing all product information during every step of the product lifecycle.  Optimizing product performance across multiple dimensions Bringing better-performing, more profitable products to market faster by analyzing performance in the earliest phases of product development, where decisions have the most impact and are least disruptive.  Tracking and managing quality throughout the product development lifecycle Ensuring that product quality, reliability and safety are aligned with the requirements set for them over the course of a product’s development and use.  Optimize processes Streamline key product development and service information processes to help you achieve the company’s business initiatives.  Powerful and scalable Coordinating groups around the world and easily expanding to accommodate additional sites, organizations, functions or processes.
  • 21. • Windchill provides a rich systematic approach for creating, configuring, managing and reusing product structures and associated content, such as CAD files, documentation, requirements, manufacturing information, service information, part/supplier data, calculations and illustrations. • Windchill can also play an important role in increasing a company’s competitiveness by allowing continuous improvements and automation of business processes and procedures.
  • 22. Capabilities and Value  Windchill uniquely has the capabilities you need to effectively manage product related teams across the extended enterprise.  Flexible and powerful capabilities enable you to define new configurations, as well as create variations of existing products.  Tasks can be easily defined and automatically distributed to both internal and external participants.  And managers can visually monitor and manage all work in real time to make sure any issues can be quickly addressed.  Enable global access to current, accurate information  Seamlessly connect to multiple mechanical/electrical CAD applications, embedded software tools, desktopapplications and Enterprise Resource Planning systems  Prevent costly design errors by controlling and automating product development and service information processes  Improve product quality by eliminating mistakes associated with duplicate or incomplete data
  • 23.
  • 24. • To compete in today’s rapidly evolving global environment, manufacturers must contend with an ever-increasing number of product performance requirements, such as cost, weight, reliability and environmental impact, as well as new government regulations and shrinking delivery timeframes. • Keeping up with frequent changes in product designs, regulations, suppliers and costs, while ensuring that targets are met, is an enormous data management challenge. • Even the smallest change can affect the product in a major way. Not keeping up means missed targets, rework, recalls and blocked sales, which can quickly impact the bottom line.
  • 25. Capabilities and Value  Windchill Product Analytics – formerly InSight – is a suite of component and bill- of-material analysis solutions that empower businesses to assess product compliance, performance and risk, beginning early in the innovation process and continuing throughout the product lifecycle. These solutions make product performance analytics an integral part of the product development process.  Acquire data to fully characterize components  Reduce risk by specifying disclosure/confidence levels and clear visibility to missing data  Synchronize BOMs, parts and suppliers from multiple business systems (including ERP and PLM)  Analyze BOMs throughout their lifecycle – focus on “early risk detection”  Make better decisions by understanding the impact of product changes across multiple dimensions  Share analysis results with stakeholders throughout the enterprise
  • 26.
  • 27. Ensuring product quality is an enterprise-wide effort. Windchill Quality Solutions uniquely combine quality planning, execution, improvement and governance in a single, fully integrated software suite – ensuring that every level of the organization is equipped to manage and improve product quality Capabilities and Value:  Quality planning: Ensuring requirements are validated during design, test, manufacture, service and use  Quality execution: Analyzing product reliability and risk early during product design, testing as-designed products to validate performance, and controlling critical characteristics during manufacture and service  Quality improvement: Leveraging results from design, testing, manufacture and fielded use to identify quality issues  Quality governance: Establishing enterprise-wide quality guidelines and policies to monitor quality improvement efforts and meet government or industry standards
  • 28. Optimize key product related processesProcess improvement is pivotal to supporting product development and services, and ultimately to helping drive business success.  PTC has a comprehensive point of view on the product lifecycle and it is represented here, in our process landscape. We recognize that a set of highly cross-functional and distributed processes span the life of any product, from planning through support.
  • 29. Windchill can help optimize many of these processes, including:  Program Management  Regulatory Compliance  Quality & Reliability Management  Change and Configuration Management  Requirements Capture and Management  System Design  Detailed Design  Verification & Validation  Variant Design & Generation  Design Outsourcing  Early Sourcing  Component & Supplier Management  Manufacturing Process Management  Manufacturing Outsourcing  Technical Information Creation & Delivery
  • 30.
  • 31. How to customize Windchill? Windchill is a three-tier JAVA Runtime Architecture that can be customized in many ways to meet the customization requirements in addition to the existing Out Of The Box (OOTB) functionality. There are basically two ways to customize Windchill based on the level of complexity of the customization. •Lightweight Customization •Heavyweight Customization
  • 32. Windchill Lightweight Customization • Adding Windchill Soft Types. • Adding Soft Attributes. • Changing the look and feel of the existing user interface. • Text tailoring by altering resource bundle files (i.e. list of selectable values) • Modifying or automating business logic in workflows. • As Out-Of-The-Box (OOTB) features in Windchill there are existing tools that support Windchill lightweight customization.
  • 33. Lightweight Customization Tools Name Purpose Initialization Rules Administrator Change rules that affect newly created objects. Resource Bundle Files Custom text displayed in drop- down lists. Attribute Definition Manager Instance-based attributes. Type Manager Soft type extension Workflow Editor Custom workflow creation or existing workflow editing. If these tools can not meet customization requirements, you may need to use Windchill heavyweight customization.
  • 34. Windchill Heavyweight Customization Heavyweight customization applies when lightweight customization cannot meet the requirements. Some examples •To create a new user interface. •To add object extensions to the existing data model •To add new Windchill services. •To create a new object in the data model. •Complex workflow may involve advanced functionality that requires heavyweight customization such as calling Info*Engine tasks from the workflow to perform data manipulation logic on Windchill objects.
  • 35. Windchill is the only PLM solution that was designed from the ground up to work in an Internet-based, distributed design environment. Whether you need core product data management capabilities, optimization of processes to meet industryspecific requirements or support for global product development, Windchill uniquely has the capabilities you need to effectively manage global product teams.
  • 36. Values  Decrease product development time through efficient collaboration  Reduce errors by automating processes and driving conformity to corporate standards  Reduce scrap and rework by automatically sharing product data with downstream manufacturing systems and engineers  Improve product design decisions by providing product performance analytics early in the innovation process  Leverage results from design, testing, manufacture and fielded use to identify quality issues and to help ensure their correction in next-generation products and processes  Increase efficiency by enabling engineers to quickly find and manage multiple forms of digital product content  Improve customer support and service organization efficiency by providing them with exactly the information they need to fix it right - the first time  Eliminate mistakes associated with duplicate data, incomplete data or manual data transfers via a single, secure repository for all product content  Lower the total cost-of-ownership (TCO) and technology risk by reducing the number of systems and databases tomaintain and administer
  • 37. Key component of PTC ’s product development system