Are you a Domino customer? Or a SugarCRM partner than runs into Lotus software? Learn how you can leverage the Lotus environment and enhance your mobile and web integration. IBM's SmartCloud Engage solution, previously known as LotusLive Engage, is here to help you bridge the gap from older solutions to more modern ones. Domino Sales and CRM-like applications were written as much as 15 years ago and still run today, but you need to do more and with the Sugar integration you can. Leave this session with a plan to move forward with your data and your Lotus infrastructure. Learn how to get almost everything you need to run your business in one place.

1. Full Power Collaboration with
IBM SmartCloud Engage and
SugarCRM

2. Keith Brooks
Director of Services, SAS Group
Sasgroup-us.com
kbrooks@sasgroup-us.com
Twitter and Skype: lotusevangelist
about.me/keithbrooks
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 2

3. The Plan
 The Players
 T e o dC m o lTae d
h R a o m n rvl
y e
 A vnue in oa oaio
de trs C lb rtn
l
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 3

4. The Players - SugarCRM and IBM SmartCloud
 A c s IMS at lu E g g w h u e e
c esB m r o d n a e ito t v r
C
la in S g r R !
e v g u aC M
 IMS at lu E g g M ein s
B m r o d n ae et g
C
 H s ( ra a ds r O le etg
ot et n t t n m e s
c e a ) in in
 J in etg
o me s in
 H lm e g in l in b t S g r sr a doh r
o et s c d g oh u a ues n tes
d in u
 IMS at lu F e
B m r o d ils
C
 S ae n c lb rt o f s it b t S g r sr a doh r
h r a d oa oa n il wh oh u a ues n te
l e e
p o ltru hB S atl d
e p ho g IM m r o
e C u
 U l df s oIMS atl d
p a il t B m r o
o e C u
 A cs IMS atl d
cesB m r o C u
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 4

5. IBM SmartCloud Value
Key Differentiators
 S oc ial: L vrg s akt a in sc l Unique Features
eea e m re l d g o ia
e
sf ae eh o g.
o wr t n l y
t c o Free guest account: Invite
 E xtranet: Poid s sc r et n to guests and they get access to all
rv e a eue x a e f
r r
w rin wh utm r a dp r es
ok g it c s es n at r
o n . collaborative services.
 S torage: Poid s m im m5 m r Profile and contacts: Connect
rv e a in u x oe
c lb rtn trg , whn at iay with colleagues, business partners,
oa oaio s a e it o r ic l
l o if l
l f s eim s
o il iz l it
we . and customers and build project
teams that span company
 Partners : Of s t rt p r e
fr ine a d at r
e g e n
firewalls.
slio s it o v u a dinuiv
o tn wh bio s n tite
u Communities: Create social
b s es a e
uin s vl . u sharing spaces to collaborate and
 Integrated: Poid s to g t l
rv e a h u hfl
uy innovate on new ideas.
ine rt st fic , vl - d sr e. Activities: Create lightweight,
tga d e o rh a ea d ev s
e u ic
ad-hoc project team rooms to
effectively manage projects and
tasks.
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 5

6. The Players - We Can Do So Much
Together
 SugarCRM for IBM SmartCloud places social business
capabilities into the hands of SugarCRM users
 IBM SmartCloud is a social business platform that
delivers cloud-based collaboration tools and social
networking services
 Sales, marketing, and support professionals can engage
with their prospects and customers more efficiently,
resulting in shortened sales cycles and increased customer
satisfaction and loyalty
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 6

7. Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 7

8. Picture from an IBM/Sugar presentation from 2011
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 8

9. The Plan
 T e l es
h P yr
a
 The Road C ommonly Traveled
 A vnue in oa oaio
de trs C lb rtn
l
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 9

10. The Road Commonly Traveled
IML ts o in
B ou D m o
A p aio Upgr de
p l tn
ic a
IML ts o in
B ou D m o
A p aio Migr t
p l tn
ic ae
IML ts o in
B ou D m o
A p aio In egr t
p l tn t a e
ic
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 10

11. IBM Lotus Domino Application Ingredients
L ts o in o e c s ma p aio s
ou D m o l r ut p l tn
d o ic
m y e isin sm o a o tee
a b m s g o e r l fh s:
l
• D v e o il
eic m bity
• W bb sd
e ae
• I e rtn it oh r o tn
n gaio wh te S lio s
t u
• D sb ad
ah o rs
Would you expect these
to work with that?
04/25/12 11
©2012 SugarCRM Inc. All rights reserved.
Tweet: #SCON12

12. IBM Lotus Domino Application Upgrade
 I h a pis N ts ln a p m k it t a
f e p a oe c t p , ae ino
t ie
W bo M be p
e r o ila p
 I o ue iE t pis yu t cn e
f u sd ne re o s la g t
y r il
u d t wh u a ine rtn
p ae it S g r tgaio
s
 Y u a pis rb b n t s a /la yu
o r p po a l o a b do s o
y d
tin
hk
 I uu l c ep rou ga e o r
t say h a e t p rd yu
is l
a p a n h n r a rn n w n
p l t te w e ba d e o e
ic io it
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 12

13. IBM Lotus Domino Application Migrate
C lT re o H t akp
o uky r o B cu ?
d
C o s w e - d t o j th c nat
h oe isl a r s te o t s
y a u c
I o h v m r ta b s t tyu il
f u ae oe h n aic e , o wl
y x
n e a ee p rep c l ifh r ae
ed d vl e, s eiay tee r
o l
a ah e t
t c m ns
t
R v w h eis grp r a dv w
eie te x t e ot n ie s
in s
Ta in , E c ua e e t n E a g lm
rin g n o rg m n a d vn e is
Go with a known produc t…like S ugarC RM
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 13

14. IBM Lotus Domino Application Integrate
 Y uc nine rt teoda pic t nino
o a tgae h l p l aio t
S g rR
u aC M
B s o B t W r s
e t f oh ol d
 E tn io t teCo dw hIMS at lu
xe s n o h lu it B mr od
C
otn
pio s
 F s se t m v ga a f mo s eI
irt tp o o in w y r
o n it T
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 14

15. The Plan
 T e l es
h P yr
a
 T e o dC m o lTae d
h R a o m n rvl y e
 Adventures in C ollaboration
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 15

16. Count the Ways
 L ts oe
ou N ts
IBM Sametime
IBM Connections
 L ts o in
ou D m o
IBM DB2
C go
ons
 C sI n
a to
r
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 16

17. A 3 Minute Cruise
10,000+ employees/agencies
Perpetual changes/updates
MANY Repeat customers
Started with FREE version
Utilize IBM SmartCloud for
meetings and storing files
Moving to full version for
support and deeper integration
Working with SugarCRM and
a local Business Partner
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 17

18. 1 Minute Manager
30 People in 15 States
Domino Application in Place
Wanted: Easier, Mobile,
Secure, Reporting
SugarCRM Enterprise to the rescue
IBM SmartCloud hosting their email.
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 18

19. An Example of Integration
Marie Wallace:
http://allthingsanalytics.com/2012/01/02/i
bm-connections-sugarcrm-exploring-the-
power-of-social-analytics/
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 19

20. Review
E t d gt te l dyu eis gss m
x n in o h Co o r x t yt s
e u in e
is aie ta yu h k
es rh n o tin
U ga e M rt o I e rt a dep n
p rd , iga r t a n x a d
e ng e
yu h ro s
o r oizn
M k yu C Ms p t ue o im os l
ae o r R im l o s n t p sib
e e
tl r
oe n
a
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 20

21. References
 I e rtgPo c M n g m n wh u aC Ma dIMC n etn
n ga
t in rj t aa e e t it S g rR n B o n c s
e io
ht:/ l g a iln o / t rtgpo c m n g m n- it- a suin - u acma d
t /a h mt .c mine a - rj t a a e e t hsl - s gsg rr - n -
p an o g in e- w e
ib - o n c n/um o re s&t _m d m s&t _cm a n t rtgpo c
mc n et s t _suc=r um e iu =r um a p ig =ine a - rj t
io ? s s g in e-
m n g m n- it- a suin - u acma dib - o nc n
a a e e t hsl - s gsg rr - n - mc n et s
w e io
Tweet: #SCON12
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 21

22. Submit Session Feedback
S e le c t th e S u g arC o n M o b ile Ap p :
• T po tiss s io
a n h es n
• T po s re
a n uv y
• S b it o re d a k
u m y u fe b c
*Pizso a e d e wosb it es nf d ak s gte o ilA p
re f t n es h u m ssio e b c uin h M be p
rt e
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 22

23. #S C O N 1 2
04/25/12 ©2012 SugarCRM Inc. All rights reserved. 23