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Role of Public libraries in promotion of e-governance: a caseRole of Public libraries in promotion of e-governance: a case
study towards grass roots development in Himachal Pradesh.study towards grass roots development in Himachal Pradesh.
Sudesh Kumar SoodSudesh Kumar Sood
Librarian (Selection Grade PB-IV)Librarian (Selection Grade PB-IV)
Postgraduate Govt. College,Una,H.PPostgraduate Govt. College,Una,H.P
Sudhir Kumar Gupta,Sudhir Kumar Gupta,
Assistant Librarian (SG)Assistant Librarian (SG)
Dr. Y. S. Parmar University of Horticulture and Forestry,Dr. Y. S. Parmar University of Horticulture and Forestry,
Nauni, Solan, H.P.Nauni, Solan, H.P.
IntroductionIntroduction
‘‘Success is a Journey, Not a Destination’Success is a Journey, Not a Destination’
 State ofState of Himachal Pradesh has been blessedHimachal Pradesh has been blessed with an enormouswith an enormous potential ofpotential of
ITIT..
 Every government attempts continuously to bring maximum benefit andEvery government attempts continuously to bring maximum benefit and
happiness to majority of its citizens.happiness to majority of its citizens.
 If the government takesIf the government takes recourse to electronic means in delivery of publicrecourse to electronic means in delivery of public
servicesservices, then no wonder, it becomes easier and this process of the, then no wonder, it becomes easier and this process of the
government isgovernment is nothing but e-Governancenothing but e-Governance. State has tremendous potential. State has tremendous potential
toto make it to the top notchesmake it to the top notches in the field of e-Governance.in the field of e-Governance.
 State has received nine National Awards for its consummations in theState has received nine National Awards for its consummations in the fieldfield
of e-Governanceof e-Governance
 Various projects like e-Procurement, e-District, Human ResourceVarious projects like e-Procurement, e-District, Human Resource
Management System (HRMS), Management Information System (HMIS)Management System (HRMS), Management Information System (HMIS),,
HIMSWAN, and Grievance Redressal System, various core ICTHIMSWAN, and Grievance Redressal System, various core ICT
infrastructure projects like Integrated Community Service Center (i-CoSC) orinfrastructure projects like Integrated Community Service Center (i-CoSC) or
SUGAM, Himachal Pradesh State Data Center, Secretariat LAN and Hi-SUGAM, Himachal Pradesh State Data Center, Secretariat LAN and Hi-
Tech City & Software Technology Park are in the process ofTech City & Software Technology Park are in the process of
implementationimplementation..
Definition of E-GovernanceDefinition of E-Governance
 E-governance is an emerging trend to re-invest the ways the governmentE-governance is an emerging trend to re-invest the ways the government
work and a new model of governance would be based upon the transactionswork and a new model of governance would be based upon the transactions
in virtual space, digital economy and dealing with knowledge orientedin virtual space, digital economy and dealing with knowledge oriented
societies.societies.
 In simple words it is the application of ICTs to governmental functioning toIn simple words it is the application of ICTs to governmental functioning to
accomplish simple, accountable, speedy, responsive and transparentaccomplish simple, accountable, speedy, responsive and transparent
administration in government.administration in government.
 E-governance is the public sector’s use of information and communicationE-governance is the public sector’s use of information and communication
technologies with the aim of improving service delivery, encouragingtechnologies with the aim of improving service delivery, encouraging
citizens in the decision making process and making governmentcitizens in the decision making process and making government
accountable, transparent and effective (UNESCO,2010)accountable, transparent and effective (UNESCO,2010)
E-Governance ModelE-Governance Model
 The present model of e-governance doesn’t aimThe present model of e-governance doesn’t aim
to reduce the role of government in the life ofto reduce the role of government in the life of
citizens but to serve them more timely andcitizens but to serve them more timely and
efficientlyefficiently
 Now it is the government, which tries to adoptNow it is the government, which tries to adopt
itself to the life of a citizen particularly the underitself to the life of a citizen particularly the under
privileged as against the traditional model, whichprivileged as against the traditional model, which
is just the opposite of itis just the opposite of it
 The emphasis is to make the user in charge ofThe emphasis is to make the user in charge of
affairs and in command of situationaffairs and in command of situation
Objectives of E-GovernanceObjectives of E-Governance
 The objectives of e-governance are to enhance efficiency, provideThe objectives of e-governance are to enhance efficiency, provide
total transparency, high responsiveness, accountability,total transparency, high responsiveness, accountability,
convenience and accessibility of services and information from theconvenience and accessibility of services and information from the
point of view of citizenspoint of view of citizens
 From governments perspective it is to abolish corruption, cut inFrom governments perspective it is to abolish corruption, cut in
costs, an antidote to ‘Parkinson’s law’ i.e., “works expands to fulfillcosts, an antidote to ‘Parkinson’s law’ i.e., “works expands to fulfill
available”available”
 The purpose of this study was to identify the E-Government relatedThe purpose of this study was to identify the E-Government related
information at the library and to identify current library E-information at the library and to identify current library E-
Government practices in Himachal Pradesh in order to provideGovernment practices in Himachal Pradesh in order to provide
practical guidance to public libraries to meet the needs of the localpractical guidance to public libraries to meet the needs of the local
community members they serve.community members they serve.
Role of E-GovernanceRole of E-Governance
 Increase efficiency by automation, computerization and networking.Increase efficiency by automation, computerization and networking.
 Supports effective decentralization decision-making by providing an efficientSupports effective decentralization decision-making by providing an efficient
information flow.information flow.
 Increase accountability of public services to agencies to citizens.Increase accountability of public services to agencies to citizens.
 Improves resource management.Improves resource management.
 Offers the various departments and agencies involved in public service provision, theOffers the various departments and agencies involved in public service provision, the
facility of effective interface with the citizens.facility of effective interface with the citizens.
 Increase the accessibility of individual citizens to information and services and allowIncrease the accessibility of individual citizens to information and services and allow
them to influence government operations.them to influence government operations.
 Provides comprehensive database which helps policy makers to design, formulateProvides comprehensive database which helps policy makers to design, formulate
and evaluate policies.and evaluate policies.
 Facilitates the strategic planning processes which help organization to clearly layFacilitates the strategic planning processes which help organization to clearly lay
down the objectives, goals, programmers’ and projects.down the objectives, goals, programmers’ and projects.
 Enables reduction of paperwork with the use of e-mail and electronic dataEnables reduction of paperwork with the use of e-mail and electronic data
interchange.interchange.
 Enables marketization by supplying information related to the market and enhanceEnables marketization by supplying information related to the market and enhance
public service.public service.
E-Governance Infrastructure Projects inE-Governance Infrastructure Projects in
Himachal PradeshHimachal Pradesh
 HIMSWANHIMSWAN  
 State Data CentreState Data Centre
 State Portal and SSDGState Portal and SSDG
 Community Service Centers (CSC) or LokMitra KendrasCommunity Service Centers (CSC) or LokMitra Kendras
 Integrated Community Service Centers (i-CoSC) orIntegrated Community Service Centers (i-CoSC) or
SUGAMSUGAM
 Scheme Portal (e-Marg Darshan)Scheme Portal (e-Marg Darshan)
 E-SamadhanE-Samadhan
 E-SameekshaE-Sameeksha
 E-KoshE-Kosh
 HimBhoomiHimBhoomi
 E-Pension (Pension Disbursement System)E-Pension (Pension Disbursement System)
 Digital Gazette (e-Gazette)Digital Gazette (e-Gazette)
HIMSWAN NetworkHIMSWAN Network
HIMSWANHIMSWAN  
 Himachal State Wide Area Network Himachal State Wide Area Network  oror HIMSWAN HIMSWAN  is the core is the core
infrastructure project under NeGP that intends to support various e-infrastructure project under NeGP that intends to support various e-
Governance initiatives in Himachal Pradesh by providing connectivity toGovernance initiatives in Himachal Pradesh by providing connectivity to
Government Offices and Integrated Community Service Centers at State,Government Offices and Integrated Community Service Centers at State,
District, Sub-Divisional, Tehsil and Block headquarters in the stateDistrict, Sub-Divisional, Tehsil and Block headquarters in the state
 The HIMSWAN project has been divided into two phases:The HIMSWAN project has been divided into two phases: HIMSWANHIMSWAN
I I andand HIMSWAN II HIMSWAN II
 Under the HIMSWAN-I, a Local Area Network with 600 nodes has beenUnder the HIMSWAN-I, a Local Area Network with 600 nodes has been
established in HP Secretariatestablished in HP Secretariat
 The HIMSWAN-II project proposal has been approved by the Ministry of IT,The HIMSWAN-II project proposal has been approved by the Ministry of IT,
Govt. of India.Govt. of India.
 Various applications which are being run over HIMSWAN include OnlineVarious applications which are being run over HIMSWAN include Online
HRTC Bus Reservation, SUGAM (Integrated Community Service Centre)HRTC Bus Reservation, SUGAM (Integrated Community Service Centre)
bills payment, e-Registration for Electoral rolls, Factory database for Labourbills payment, e-Registration for Electoral rolls, Factory database for Labour
and employment, HP Public Service Commission, Online registration for HPand employment, HP Public Service Commission, Online registration for HP
Judicial Services Examination, Court Case Monitoring Software forJudicial Services Examination, Court Case Monitoring Software for
Divisional Commissioner office, Weekly prices of essential commodities andDivisional Commissioner office, Weekly prices of essential commodities and
many more.many more.
Source: Source: http://hp.gov.in/himswan/http://hp.gov.in/himswan/
State Data CentreState Data Centre
 In order to consolidate the G2G, G2B and G2C services,In order to consolidate the G2G, G2B and G2C services,
the State Data Centre project has been proposed underthe State Data Centre project has been proposed under
NeGP.  These services can be rendered by the StatesNeGP.  These services can be rendered by the States
through common delivery platform seamlessly supportedthrough common delivery platform seamlessly supported
by core Connectivity Infrastructure such as State Wideby core Connectivity Infrastructure such as State Wide
Area Network (SWAN) and Common Service CentreArea Network (SWAN) and Common Service Centre
(CSC) connectivity extended up to village level. In the(CSC) connectivity extended up to village level. In the
case of Himachal Pradesh, the RFP of the project iscase of Himachal Pradesh, the RFP of the project is
under review and finalization by DIT/State. under review and finalization by DIT/State. 
Source  Source  www. mit.gov.in/www. mit.gov.in/
State Portal and SSDGState Portal and SSDG
 The State Portal of the Himachal Pradesh has been developed by the StateThe State Portal of the Himachal Pradesh has been developed by the State
NIC unit.NIC unit.
 Under NeGP, the Government desires to create an integrated informationUnder NeGP, the Government desires to create an integrated information
infrastructure that will expand, integrate and enhance the utility and reach ofinfrastructure that will expand, integrate and enhance the utility and reach of
the services provided by the Government by utilizing the network of thethe services provided by the Government by utilizing the network of the
Common Service Centres. In order to provide single interface for all theCommon Service Centres. In order to provide single interface for all the
G2C services, theG2C services, the State Portal (SP)State Portal (SP)  along with along with State Service State Service
Delivery Gateway (SSDG)Delivery Gateway (SSDG)  are being developed in the Himachal are being developed in the Himachal
Pradesh.Pradesh.
 One can also avail many e-services through the portal that includes RTIOne can also avail many e-services through the portal that includes RTI
Search, Online bill submission, downloadable forms for Birth certificate,Search, Online bill submission, downloadable forms for Birth certificate,
Ration Cards, Vehicle registration etc., and links for schemes like Lok MitraRation Cards, Vehicle registration etc., and links for schemes like Lok Mitra
and AGMARKNET etc.and AGMARKNET etc.
 Currently, the SP and SSDG project is in its implementation stageCurrently, the SP and SSDG project is in its implementation stage
Source:  Source:  www. mit.gov.in/www. mit.gov.in/
Community Service Centers (CSC) orCommunity Service Centers (CSC) or
LokMitra KendrasLokMitra Kendras
 An objective to develop a platform enabling Government, private and socialAn objective to develop a platform enabling Government, private and social
sector organizations to align their social and commercial goals, especiallysector organizations to align their social and commercial goals, especially
for the benefit of the rural populationfor the benefit of the rural population
 a total of 3366 Common Service Centers have been sanctioned by thea total of 3366 Common Service Centers have been sanctioned by the
Government of India to be setup in Himachal PradeshGovernment of India to be setup in Himachal Pradesh
 Integrated Community Service Centre (i-CoSC)Integrated Community Service Centre (i-CoSC)  which is an which is an
enlarged and improved version of the "LOKMITRA" project (a pilot inenlarged and improved version of the "LOKMITRA" project (a pilot in
Hamirpur District), is being setup in the state providing one-stop shopHamirpur District), is being setup in the state providing one-stop shop
information resource and service center for the people ensuring greaterinformation resource and service center for the people ensuring greater
transparency, effectiveness, neutrality, responsibility and speed.transparency, effectiveness, neutrality, responsibility and speed.
 Various services offered by the LokMitra Kendras include Land Records,Various services offered by the LokMitra Kendras include Land Records,
Employment exchange services (Job Portal), Electoral services, Employment exchange services (Job Portal), Electoral services, 
Registration for pension schemes, RTI, Public Grievances (Lokvani /Registration for pension schemes, RTI, Public Grievances (Lokvani /
Lokmitra mode), Issuance of Himachali Domicile, Caste and AgriculturistLokmitra mode), Issuance of Himachali Domicile, Caste and Agriculturist
Certificates, HRTC / Railway Booking, all Government forms, AGRISNETCertificates, HRTC / Railway Booking, all Government forms, AGRISNET
Portal services, E-Kalyan scheme, Examinations results, information relatedPortal services, E-Kalyan scheme, Examinations results, information related
services like Blood donors, Hotel directory, etc., Complaint / FIR registrationservices like Blood donors, Hotel directory, etc., Complaint / FIR registration
with Police, REFNIC etcwith Police, REFNIC etc
Model ofModel of Community Service Centers (CSC) or LokMitraCommunity Service Centers (CSC) or LokMitra
KendrasKendras
Structure ofCommunity Service Centers (CSC) orStructure ofCommunity Service Centers (CSC) or
LokMitra KendraLokMitra Kendra
 NIC Himachal Pradesh State Unit is in the process of establishing Statewide GovernmentNIC Himachal Pradesh State Unit is in the process of establishing Statewide Government
INTRANET, connecting the State Secretariat, all the Directorates & State level Offices, all theINTRANET, connecting the State Secretariat, all the Directorates & State level Offices, all the
District Collectorates & District level Offices of all the Departments/ Blocks & Tehsils with eachDistrict Collectorates & District level Offices of all the Departments/ Blocks & Tehsils with each
other. This project is being executed as a joint project between NIC and the State Govt.other. This project is being executed as a joint project between NIC and the State Govt.
 District level Web Servers will be installed at the District Collectorates accessed by the respectiveDistrict level Web Servers will be installed at the District Collectorates accessed by the respective
District level Offices/ Blocks & Tehsils also. State level Web Servers will be installed at theDistrict level Offices/ Blocks & Tehsils also. State level Web Servers will be installed at the
Secretariat accessed by the Directorates and other State level Offices.Secretariat accessed by the Directorates and other State level Offices.
 The State-wide INTRANET will facilitate information flow from District level offices to the DistrictThe State-wide INTRANET will facilitate information flow from District level offices to the District
Web Servers at the Collectorates, and then to the LokMitra Web Server. Similarly, fromWeb Servers at the Collectorates, and then to the LokMitra Web Server. Similarly, from
Directorates to the State Web Server at the Secretariat, and then to the LokMitra Web Server.Directorates to the State Web Server at the Secretariat, and then to the LokMitra Web Server.
 The LOKMITRA Web Server will be installed at the NIC Headquarters accessed by the CitizenThe LOKMITRA Web Server will be installed at the NIC Headquarters accessed by the Citizen
Information Centres through Internet. IT enabled Citizen Services With the maturing of IT in India,Information Centres through Internet. IT enabled Citizen Services With the maturing of IT in India,
there has been a shift in focus with emphasis being on providing more citizen services. The NICthere has been a shift in focus with emphasis being on providing more citizen services. The NIC
HP has implemented the following citizen centric projects:HP has implemented the following citizen centric projects:
 Electoral Rolls: The Electoral Rolls of HP, in Hindi, covering 42 Lakh electors have beenElectoral Rolls: The Electoral Rolls of HP, in Hindi, covering 42 Lakh electors have been
published on the HP Government website and can be searched on name, polling station andpublished on the HP Government website and can be searched on name, polling station and
serial number wise.serial number wise.
 Web enabled Hotels Reservation System software: The Web Enabled Hotels ReservationWeb enabled Hotels Reservation System software: The Web Enabled Hotels Reservation
System software developed and implemented for the HP Tourism Development Corporation, withSystem software developed and implemented for the HP Tourism Development Corporation, with
hotels CITIZEN CENTRIC ADMINISTRATIONhotels CITIZEN CENTRIC ADMINISTRATION
Integrated Community Service Centers (i-CoSC)Integrated Community Service Centers (i-CoSC)
or SUGAMor SUGAM
 i-CoSC (Sugam) brings all citizen related services and information under a singlei-CoSC (Sugam) brings all citizen related services and information under a single
roof, cutting across different tiers of administration, providing services at the doorsteproof, cutting across different tiers of administration, providing services at the doorstep
of rural communityof rural community
 A number of SUGAM Centers have been setup at all Tehsils/ Sub-Tehsils, Sub-A number of SUGAM Centers have been setup at all Tehsils/ Sub-Tehsils, Sub-
Divisions and District Headquarter of Shimla District and now are being rolled out inDivisions and District Headquarter of Shimla District and now are being rolled out in
other districts as well.other districts as well.
 The project enables document submission and collection of licenses or certificates atThe project enables document submission and collection of licenses or certificates at
a place other than the place of sanction (except where physical presence isa place other than the place of sanction (except where physical presence is
necessary as per law).necessary as per law).
 Various services like Voter Registration and Issuance of Voter Id, Land record (Nakal/Various services like Voter Registration and Issuance of Voter Id, Land record (Nakal/
Jamabandi), Revenue (HimBhoomi-Land records forms), Transport(Vahan – VehicleJamabandi), Revenue (HimBhoomi-Land records forms), Transport(Vahan – Vehicle
registration and Saarthi – Driving license), Bus booking & Time table; Casteregistration and Saarthi – Driving license), Bus booking & Time table; Caste
certificates,  Vacancy listings, Electricity and telephone bills, REFNIC -Referencecertificates,  Vacancy listings, Electricity and telephone bills, REFNIC -Reference
Monitoring of Files,  Tourist Information etc. can be availed through the SUGAM Monitoring of Files,  Tourist Information etc. can be availed through the SUGAM 
centers.centers.
   Source: Source: http://hp.gov.in/sugam/http://hp.gov.in/sugam/
Scheme Portal (e-Marg Darshan)Scheme Portal (e-Marg Darshan)
 In order to provide opportunities to the citizen for their economic and socialIn order to provide opportunities to the citizen for their economic and social
development, the State Government has launched e-Marg Darshan projectdevelopment, the State Government has launched e-Marg Darshan project
 The portal attempts to provide easy and single point access to information about theThe portal attempts to provide easy and single point access to information about the
various Welfare Schemes being provided by the State Government for the citizensvarious Welfare Schemes being provided by the State Government for the citizens
and other stakeholders. and other stakeholders. 
 Through this portal a citizen can identify schemes for which he is eligible, simply byThrough this portal a citizen can identify schemes for which he is eligible, simply by
providing information pertaining to his Gender or Age or Caste or APL/BPL status orproviding information pertaining to his Gender or Age or Caste or APL/BPL status or
Occupation or Annual IncomeOccupation or Annual Income
Source: Source: http://hp.gov.in/scheme/home/home.aspxhttp://hp.gov.in/scheme/home/home.aspx
E-SamadhanE-Samadhan
 E-Samadhan is the Grievance Redressal System portal of the GovernmentE-Samadhan is the Grievance Redressal System portal of the Government
of Himachal Pradesh. It is web-based software for speedy redressal ofof Himachal Pradesh. It is web-based software for speedy redressal of
grievances that has been developed by NIC, Himachal Pradesh usinggrievances that has been developed by NIC, Himachal Pradesh using
ASP.NET. The software gives an instant view of the grievance to both, theASP.NET. The software gives an instant view of the grievance to both, the
concerned office and the public. It also shows the department-wiseconcerned office and the public. It also shows the department-wise
pendency summary of the grievance. Implementation of this project haspendency summary of the grievance. Implementation of this project has
resulted in enhanced transparency and accountability along with reductionresulted in enhanced transparency and accountability along with reduction
in paper work and corruption.in paper work and corruption.
  Source: Source: http://admis.hp.nic.in/eSamadhanhttp://admis.hp.nic.in/eSamadhan
E-SameekshaE-Sameeksha
 E-Sameeksha is an e-GovernanceE-Sameeksha is an e-Governance
initiative of Government of Himachalinitiative of Government of Himachal
Pradesh for effective monitoring of variousPradesh for effective monitoring of various
schemes rolled out by the Government.schemes rolled out by the Government.
SourceSource::    http://admis.hp.nic.in/esameeksha/Default.aspxhttp://admis.hp.nic.in/esameeksha/Default.aspx
E-KoshE-Kosh
 E-Kosh is a web portal developed by theE-Kosh is a web portal developed by the
Department of Finance to provide StateDepartment of Finance to provide State
financial reports online. It provides thefinancial reports online. It provides the
reports of the Finance Department as wellreports of the Finance Department as well
as other Departments of the state.as other Departments of the state.
Source:  Source:  http://himachal.nic.in/treasury/eKosh.htmhttp://himachal.nic.in/treasury/eKosh.htm
HimBhoomiHimBhoomi
 Developed by NIC state Unit, the HimBhoomi software is a futuristic Land RecordDeveloped by NIC state Unit, the HimBhoomi software is a futuristic Land Record
System that is helping out in resolving the Land Record related issues in the state.System that is helping out in resolving the Land Record related issues in the state.
 The software is an exact replica of existing manual system with improvements &The software is an exact replica of existing manual system with improvements &
compatible to requirements thereby enabling its replication without any resistancecompatible to requirements thereby enabling its replication without any resistance
from the   revenue staff.from the   revenue staff.
 The software comes with built-in user manuals and can be used easily by villageThe software comes with built-in user manuals and can be used easily by village
patwari. The software has following five modules:patwari. The software has following five modules:
 Gram NideshikaGram Nideshika
 Master Entry ModuleMaster Entry Module
 HimBhoomi-LaPort ModuleHimBhoomi-LaPort Module
   
 HimBhoomi-Mutation ModuleHimBhoomi-Mutation Module
   
 HimBhoomi-ROR (Nakal) Distribution ModuleHimBhoomi-ROR (Nakal) Distribution Module
Efforts are on to enable encryption/decryption of data in the system. Also, theEfforts are on to enable encryption/decryption of data in the system. Also, the
system will be linked with GIS system and integrated with HIMRIS (Himachalsystem will be linked with GIS system and integrated with HIMRIS (Himachal
Registration Information System).Registration Information System).
  Source:Source:  http://himachal.gov.in/himbhoomi/AboutHimbhoomi.htmhttp://himachal.gov.in/himbhoomi/AboutHimbhoomi.htm
E-Pension (Pension Disbursement System)E-Pension (Pension Disbursement System)
The e-Pension software is the result of complete reversal of the manual system ofThe e-Pension software is the result of complete reversal of the manual system of
pension disbursal and has resulted in direct benefits to both the State Governmentpension disbursal and has resulted in direct benefits to both the State Government
and to the pensioners during pilot implementation of the project in the Districts ofand to the pensioners during pilot implementation of the project in the Districts of
Solan and Una since June 2001.Solan and Una since June 2001.
The main objectives of the project include:The main objectives of the project include:
 Improvise accounting system for recovery of pre-1966 pension amounts from otherImprovise accounting system for recovery of pre-1966 pension amounts from other
statesstates
 Providing a 24x7 interface for information and grievance redressalProviding a 24x7 interface for information and grievance redressal
 Ensuring compliance with Pension RulesEnsuring compliance with Pension Rules
 A number of process and procedural changes have been made as part of theA number of process and procedural changes have been made as part of the
implementation. These include:implementation. These include:
 Pension Processing at District Treasury only instead of the sub-treasuries/ bankPension Processing at District Treasury only instead of the sub-treasuries/ bank
branchesbranches
 Pension disbursal through bank accounts onlyPension disbursal through bank accounts only
 The web-interface of the software is available The web-interface of the software is available http://himachal.nic.in/epensionhttp://himachal.nic.in/epension  wherewhere
the details of individual’s pension are displayed for the last 12 months.the details of individual’s pension are displayed for the last 12 months.
   The project won the Golden Icon Award for Innovative Operations & Best Practices-The project won the Golden Icon Award for Innovative Operations & Best Practices-
Professional category in the 9th National e-Governance Conference held at Kochi,Professional category in the 9th National e-Governance Conference held at Kochi,
Kerala in the year 2006.Kerala in the year 2006.
Source: Source: http://admis.hp.nic.in/epension/epensionkhoj.asphttp://admis.hp.nic.in/epension/epensionkhoj.asp
Digital Gazette (e-Gazette)Digital Gazette (e-Gazette)
    Being one of its own kinds, Digital Gazette is the first paperless,Being one of its own kinds, Digital Gazette is the first paperless,
completely digitized official Gazette in India, which was first published incompletely digitized official Gazette in India, which was first published in
Himachal Pradesh.Himachal Pradesh.
 The whole process has been decentralized as all departments sendThe whole process has been decentralized as all departments send
their notifications for publication now only through the S/W interface. Thistheir notifications for publication now only through the S/W interface. This
has resulted in huge cost savings to the State Government besideshas resulted in huge cost savings to the State Government besides
benefiting the citizens, lawyers, bankers, departments, employees, as anybenefiting the citizens, lawyers, bankers, departments, employees, as any
Gazette notification issued after the cut-off date is available on the InternetGazette notification issued after the cut-off date is available on the Internet
in searchable format.in searchable format.
 This exemplary initiative has won the Bronze Icon Award underThis exemplary initiative has won the Bronze Icon Award under
Category I-Excellence in Government Process Reengineering in theCategory I-Excellence in Government Process Reengineering in the
National e-Governance Conference held in Goa on 12th and 13th ofNational e-Governance Conference held in Goa on 12th and 13th of
February 2008.February 2008.
Source:Source:  http://himachal.nic.in/egazettehttp://himachal.nic.in/egazette
Role of Libraries in promotion of E-Role of Libraries in promotion of E-
GovernanceGovernance
 Already established libraries especially public libraries can be used asAlready established libraries especially public libraries can be used as
information centers or public kiosks in the absence of basic infrastructureinformation centers or public kiosks in the absence of basic infrastructure
 These libraries can work as depository libraries for all types of governmentThese libraries can work as depository libraries for all types of government
information from where the public can access and monitor the work of itsinformation from where the public can access and monitor the work of its
elected officials and policy makers.elected officials and policy makers.
 Libraries can also help to bridge divide in the digital contents by providingLibraries can also help to bridge divide in the digital contents by providing
special services to the general public.special services to the general public.
 Libraries ensure to freedom to speech, the freedom to read and freedom toLibraries ensure to freedom to speech, the freedom to read and freedom to
view. When the people are better informed, they are more likely toview. When the people are better informed, they are more likely to
participate in the political process, thus keeping an eye on their electedparticipate in the political process, thus keeping an eye on their elected
representatives and making them more accountable.representatives and making them more accountable.
 Local and state government needs access to information from comparableLocal and state government needs access to information from comparable
jurisdiction in order to do their work effectively and efficientlyjurisdiction in order to do their work effectively and efficiently
 In the field of information literacy, library professionals can play a pivotalIn the field of information literacy, library professionals can play a pivotal
role. Besides acting as facilitators and tutors, they can also act asrole. Besides acting as facilitators and tutors, they can also act as
aspirators’ and help along with teaching community to spread the culture ofaspirators’ and help along with teaching community to spread the culture of
information literacy.information literacy.
Role of Libraries in promotion of E-GovernanceRole of Libraries in promotion of E-Governance
 In the words of James Madison “Knowledge will forever govern ignorance and thatIn the words of James Madison “Knowledge will forever govern ignorance and that
people who mean to be their own governors must arm themselves with the power thatpeople who mean to be their own governors must arm themselves with the power that
knowledge gives. A popular government without popular information or means ofknowledge gives. A popular government without popular information or means of
accruing is it but a prologue to a force or tragedy perhaps both”.accruing is it but a prologue to a force or tragedy perhaps both”.
 The main trust in this area should go to the rural public library. A village or a villageThe main trust in this area should go to the rural public library. A village or a village
cluster with an adequate population should have a community library which will alsocluster with an adequate population should have a community library which will also
serve as an information centre.serve as an information centre.
 The Seventh plan Working Report of the Planning Commission states that “NoThe Seventh plan Working Report of the Planning Commission states that “No
community, institution or organization is considered complete without a good librarycommunity, institution or organization is considered complete without a good library
service.service.
 According to the Library Association, Britain, “Community Information Services assistAccording to the Library Association, Britain, “Community Information Services assist
individuals and groups with daily problem solving and with participation in theindividuals and groups with daily problem solving and with participation in the
democratic process.democratic process.
There are two major roles that public libraries play in the delivery of e-governance. TheThere are two major roles that public libraries play in the delivery of e-governance. The
first, information access, involves working in partnership with other areas of thefirst, information access, involves working in partnership with other areas of the
organization or other tiers of government to deliver and distribute informationorganization or other tiers of government to deliver and distribute information
personally, seamlessly, wherever and whenever it is desired. The second bridging thepersonally, seamlessly, wherever and whenever it is desired. The second bridging the
digital divide, is achieved by providing access to information, developing trainingdigital divide, is achieved by providing access to information, developing training
programmes in the community, ensuring that all people have to access to information,programmes in the community, ensuring that all people have to access to information,
and by understanding the impact of new technologies in the life of people.and by understanding the impact of new technologies in the life of people.
Community information services via the E-Community information services via the E-
GovernanceGovernance
 Services provided at the villager’s door steps via the e-governance route canServices provided at the villager’s door steps via the e-governance route can
presumably cut out the inherent social biases.presumably cut out the inherent social biases.
 The important task of e-governance is to remain in touch with the concernedThe important task of e-governance is to remain in touch with the concerned
authorities in villages, blocks, tehsil and districts and even in the Metropolis.authorities in villages, blocks, tehsil and districts and even in the Metropolis.
 Richard Heeks points out that governance is both, the present and the future ofRichard Heeks points out that governance is both, the present and the future of
developing countries like India, which still have a long way to go. Currently, more thandeveloping countries like India, which still have a long way to go. Currently, more than
half of India’s villages lack telephone connectivity, let alone internet access. The 26half of India’s villages lack telephone connectivity, let alone internet access. The 26
million phone lines (mostly business-owned) and 2 million internet subscribers that domillion phone lines (mostly business-owned) and 2 million internet subscribers that do
exist nationwide are concentrated in urban areas, while rural community are left out ofexist nationwide are concentrated in urban areas, while rural community are left out of
the loop.the loop.
 ICT has made services amenable to people living in cities and villages. TheICT has made services amenable to people living in cities and villages. The
GYANDOOT programme in Madhya Pradesh, the e-Seva network in AndhraGYANDOOT programme in Madhya Pradesh, the e-Seva network in Andhra
Pradesh, FRIENDS (Fast, Reliable, Instant, Efficient, Network for Disbursement ofPradesh, FRIENDS (Fast, Reliable, Instant, Efficient, Network for Disbursement of
Services) in Kerala, the Saukaryam project in Vishakapatnam, the GRAMSAT projectServices) in Kerala, the Saukaryam project in Vishakapatnam, the GRAMSAT project
in Orissa, e-Gram Suvidha in 5 districts i.e. Chhattarpur, Bhopal, Dhar, Madla andin Orissa, e-Gram Suvidha in 5 districts i.e. Chhattarpur, Bhopal, Dhar, Madla and
Damoh of Madhya Pradesh, Lokvani Sitapur, Uttar Pradesh and Lok Mitra inDamoh of Madhya Pradesh, Lokvani Sitapur, Uttar Pradesh and Lok Mitra in
Himachal Pradesh are efforts to foster connectivity, accessibility to services andHimachal Pradesh are efforts to foster connectivity, accessibility to services and
information to the people.information to the people.
ConclusionConclusion
 E-governance is step towards reform in government and administration. TheseE-governance is step towards reform in government and administration. These
reforms focus on bringing improvements in the service delivery, dissemination ofreforms focus on bringing improvements in the service delivery, dissemination of
information, transparency, public and private partnership, efficiency andinformation, transparency, public and private partnership, efficiency and
accountability. There is an urgent need for sustainable development, In developingaccountability. There is an urgent need for sustainable development, In developing
countries like India, it is not easy to fulfill all the pre-conditions.countries like India, it is not easy to fulfill all the pre-conditions.
 E-Governance is also seen as a multi- dimensional concept an IT driven methodologyE-Governance is also seen as a multi- dimensional concept an IT driven methodology
that improves efficiency in administration, brings about transparency and leads tothat improves efficiency in administration, brings about transparency and leads to
reduction of costs in running the government. There are three main domains of e-reduction of costs in running the government. There are three main domains of e-
governance: improving governmental processes (e-administration); connectinggovernance: improving governmental processes (e-administration); connecting
citizens (e-citizens and e-services); and building external interaction (e-society).citizens (e-citizens and e-services); and building external interaction (e-society).
 Himachal Pradesh Government, have taken several initiatives for rural developmentHimachal Pradesh Government, have taken several initiatives for rural development
through community information centers. These may be considered as rural electronicthrough community information centers. These may be considered as rural electronic
libraries. The project has been started in Himachal Pradesh to provide IT facility inlibraries. The project has been started in Himachal Pradesh to provide IT facility in
each and every block. Each CIC will have one server computer system and five clienteach and every block. Each CIC will have one server computer system and five client
configuration computer systems linked in a local area network and connected to a V–configuration computer systems linked in a local area network and connected to a V–
SAT for Internet accessSAT for Internet access
 From the above assessment it can be concluded that Himachal Pradesh has madeFrom the above assessment it can be concluded that Himachal Pradesh has made
encouraging efforts to bridge the gap by initiating a number of projects andencouraging efforts to bridge the gap by initiating a number of projects and
programmes for rural and remote locations, a lot more needs to be done to bring theprogrammes for rural and remote locations, a lot more needs to be done to bring the
people into the information society.people into the information society.
Role of Public libraries in promotion of e-governance: a case study towards grass roots development in Himachal Pradesh.

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Role of Public libraries in promotion of e-governance: a case study towards grass roots development in Himachal Pradesh.

  • 1. Role of Public libraries in promotion of e-governance: a caseRole of Public libraries in promotion of e-governance: a case study towards grass roots development in Himachal Pradesh.study towards grass roots development in Himachal Pradesh. Sudesh Kumar SoodSudesh Kumar Sood Librarian (Selection Grade PB-IV)Librarian (Selection Grade PB-IV) Postgraduate Govt. College,Una,H.PPostgraduate Govt. College,Una,H.P Sudhir Kumar Gupta,Sudhir Kumar Gupta, Assistant Librarian (SG)Assistant Librarian (SG) Dr. Y. S. Parmar University of Horticulture and Forestry,Dr. Y. S. Parmar University of Horticulture and Forestry, Nauni, Solan, H.P.Nauni, Solan, H.P.
  • 2. IntroductionIntroduction ‘‘Success is a Journey, Not a Destination’Success is a Journey, Not a Destination’  State ofState of Himachal Pradesh has been blessedHimachal Pradesh has been blessed with an enormouswith an enormous potential ofpotential of ITIT..  Every government attempts continuously to bring maximum benefit andEvery government attempts continuously to bring maximum benefit and happiness to majority of its citizens.happiness to majority of its citizens.  If the government takesIf the government takes recourse to electronic means in delivery of publicrecourse to electronic means in delivery of public servicesservices, then no wonder, it becomes easier and this process of the, then no wonder, it becomes easier and this process of the government isgovernment is nothing but e-Governancenothing but e-Governance. State has tremendous potential. State has tremendous potential toto make it to the top notchesmake it to the top notches in the field of e-Governance.in the field of e-Governance.  State has received nine National Awards for its consummations in theState has received nine National Awards for its consummations in the fieldfield of e-Governanceof e-Governance  Various projects like e-Procurement, e-District, Human ResourceVarious projects like e-Procurement, e-District, Human Resource Management System (HRMS), Management Information System (HMIS)Management System (HRMS), Management Information System (HMIS),, HIMSWAN, and Grievance Redressal System, various core ICTHIMSWAN, and Grievance Redressal System, various core ICT infrastructure projects like Integrated Community Service Center (i-CoSC) orinfrastructure projects like Integrated Community Service Center (i-CoSC) or SUGAM, Himachal Pradesh State Data Center, Secretariat LAN and Hi-SUGAM, Himachal Pradesh State Data Center, Secretariat LAN and Hi- Tech City & Software Technology Park are in the process ofTech City & Software Technology Park are in the process of implementationimplementation..
  • 3. Definition of E-GovernanceDefinition of E-Governance  E-governance is an emerging trend to re-invest the ways the governmentE-governance is an emerging trend to re-invest the ways the government work and a new model of governance would be based upon the transactionswork and a new model of governance would be based upon the transactions in virtual space, digital economy and dealing with knowledge orientedin virtual space, digital economy and dealing with knowledge oriented societies.societies.  In simple words it is the application of ICTs to governmental functioning toIn simple words it is the application of ICTs to governmental functioning to accomplish simple, accountable, speedy, responsive and transparentaccomplish simple, accountable, speedy, responsive and transparent administration in government.administration in government.  E-governance is the public sector’s use of information and communicationE-governance is the public sector’s use of information and communication technologies with the aim of improving service delivery, encouragingtechnologies with the aim of improving service delivery, encouraging citizens in the decision making process and making governmentcitizens in the decision making process and making government accountable, transparent and effective (UNESCO,2010)accountable, transparent and effective (UNESCO,2010)
  • 4. E-Governance ModelE-Governance Model  The present model of e-governance doesn’t aimThe present model of e-governance doesn’t aim to reduce the role of government in the life ofto reduce the role of government in the life of citizens but to serve them more timely andcitizens but to serve them more timely and efficientlyefficiently  Now it is the government, which tries to adoptNow it is the government, which tries to adopt itself to the life of a citizen particularly the underitself to the life of a citizen particularly the under privileged as against the traditional model, whichprivileged as against the traditional model, which is just the opposite of itis just the opposite of it  The emphasis is to make the user in charge ofThe emphasis is to make the user in charge of affairs and in command of situationaffairs and in command of situation
  • 5. Objectives of E-GovernanceObjectives of E-Governance  The objectives of e-governance are to enhance efficiency, provideThe objectives of e-governance are to enhance efficiency, provide total transparency, high responsiveness, accountability,total transparency, high responsiveness, accountability, convenience and accessibility of services and information from theconvenience and accessibility of services and information from the point of view of citizenspoint of view of citizens  From governments perspective it is to abolish corruption, cut inFrom governments perspective it is to abolish corruption, cut in costs, an antidote to ‘Parkinson’s law’ i.e., “works expands to fulfillcosts, an antidote to ‘Parkinson’s law’ i.e., “works expands to fulfill available”available”  The purpose of this study was to identify the E-Government relatedThe purpose of this study was to identify the E-Government related information at the library and to identify current library E-information at the library and to identify current library E- Government practices in Himachal Pradesh in order to provideGovernment practices in Himachal Pradesh in order to provide practical guidance to public libraries to meet the needs of the localpractical guidance to public libraries to meet the needs of the local community members they serve.community members they serve.
  • 6. Role of E-GovernanceRole of E-Governance  Increase efficiency by automation, computerization and networking.Increase efficiency by automation, computerization and networking.  Supports effective decentralization decision-making by providing an efficientSupports effective decentralization decision-making by providing an efficient information flow.information flow.  Increase accountability of public services to agencies to citizens.Increase accountability of public services to agencies to citizens.  Improves resource management.Improves resource management.  Offers the various departments and agencies involved in public service provision, theOffers the various departments and agencies involved in public service provision, the facility of effective interface with the citizens.facility of effective interface with the citizens.  Increase the accessibility of individual citizens to information and services and allowIncrease the accessibility of individual citizens to information and services and allow them to influence government operations.them to influence government operations.  Provides comprehensive database which helps policy makers to design, formulateProvides comprehensive database which helps policy makers to design, formulate and evaluate policies.and evaluate policies.  Facilitates the strategic planning processes which help organization to clearly layFacilitates the strategic planning processes which help organization to clearly lay down the objectives, goals, programmers’ and projects.down the objectives, goals, programmers’ and projects.  Enables reduction of paperwork with the use of e-mail and electronic dataEnables reduction of paperwork with the use of e-mail and electronic data interchange.interchange.  Enables marketization by supplying information related to the market and enhanceEnables marketization by supplying information related to the market and enhance public service.public service.
  • 7. E-Governance Infrastructure Projects inE-Governance Infrastructure Projects in Himachal PradeshHimachal Pradesh  HIMSWANHIMSWAN    State Data CentreState Data Centre  State Portal and SSDGState Portal and SSDG  Community Service Centers (CSC) or LokMitra KendrasCommunity Service Centers (CSC) or LokMitra Kendras  Integrated Community Service Centers (i-CoSC) orIntegrated Community Service Centers (i-CoSC) or SUGAMSUGAM  Scheme Portal (e-Marg Darshan)Scheme Portal (e-Marg Darshan)  E-SamadhanE-Samadhan  E-SameekshaE-Sameeksha  E-KoshE-Kosh  HimBhoomiHimBhoomi  E-Pension (Pension Disbursement System)E-Pension (Pension Disbursement System)  Digital Gazette (e-Gazette)Digital Gazette (e-Gazette)
  • 9. HIMSWANHIMSWAN    Himachal State Wide Area Network Himachal State Wide Area Network  oror HIMSWAN HIMSWAN  is the core is the core infrastructure project under NeGP that intends to support various e-infrastructure project under NeGP that intends to support various e- Governance initiatives in Himachal Pradesh by providing connectivity toGovernance initiatives in Himachal Pradesh by providing connectivity to Government Offices and Integrated Community Service Centers at State,Government Offices and Integrated Community Service Centers at State, District, Sub-Divisional, Tehsil and Block headquarters in the stateDistrict, Sub-Divisional, Tehsil and Block headquarters in the state  The HIMSWAN project has been divided into two phases:The HIMSWAN project has been divided into two phases: HIMSWANHIMSWAN I I andand HIMSWAN II HIMSWAN II  Under the HIMSWAN-I, a Local Area Network with 600 nodes has beenUnder the HIMSWAN-I, a Local Area Network with 600 nodes has been established in HP Secretariatestablished in HP Secretariat  The HIMSWAN-II project proposal has been approved by the Ministry of IT,The HIMSWAN-II project proposal has been approved by the Ministry of IT, Govt. of India.Govt. of India.  Various applications which are being run over HIMSWAN include OnlineVarious applications which are being run over HIMSWAN include Online HRTC Bus Reservation, SUGAM (Integrated Community Service Centre)HRTC Bus Reservation, SUGAM (Integrated Community Service Centre) bills payment, e-Registration for Electoral rolls, Factory database for Labourbills payment, e-Registration for Electoral rolls, Factory database for Labour and employment, HP Public Service Commission, Online registration for HPand employment, HP Public Service Commission, Online registration for HP Judicial Services Examination, Court Case Monitoring Software forJudicial Services Examination, Court Case Monitoring Software for Divisional Commissioner office, Weekly prices of essential commodities andDivisional Commissioner office, Weekly prices of essential commodities and many more.many more. Source: Source: http://hp.gov.in/himswan/http://hp.gov.in/himswan/
  • 10. State Data CentreState Data Centre  In order to consolidate the G2G, G2B and G2C services,In order to consolidate the G2G, G2B and G2C services, the State Data Centre project has been proposed underthe State Data Centre project has been proposed under NeGP.  These services can be rendered by the StatesNeGP.  These services can be rendered by the States through common delivery platform seamlessly supportedthrough common delivery platform seamlessly supported by core Connectivity Infrastructure such as State Wideby core Connectivity Infrastructure such as State Wide Area Network (SWAN) and Common Service CentreArea Network (SWAN) and Common Service Centre (CSC) connectivity extended up to village level. In the(CSC) connectivity extended up to village level. In the case of Himachal Pradesh, the RFP of the project iscase of Himachal Pradesh, the RFP of the project is under review and finalization by DIT/State. under review and finalization by DIT/State.  Source  Source  www. mit.gov.in/www. mit.gov.in/
  • 11. State Portal and SSDGState Portal and SSDG  The State Portal of the Himachal Pradesh has been developed by the StateThe State Portal of the Himachal Pradesh has been developed by the State NIC unit.NIC unit.  Under NeGP, the Government desires to create an integrated informationUnder NeGP, the Government desires to create an integrated information infrastructure that will expand, integrate and enhance the utility and reach ofinfrastructure that will expand, integrate and enhance the utility and reach of the services provided by the Government by utilizing the network of thethe services provided by the Government by utilizing the network of the Common Service Centres. In order to provide single interface for all theCommon Service Centres. In order to provide single interface for all the G2C services, theG2C services, the State Portal (SP)State Portal (SP)  along with along with State Service State Service Delivery Gateway (SSDG)Delivery Gateway (SSDG)  are being developed in the Himachal are being developed in the Himachal Pradesh.Pradesh.  One can also avail many e-services through the portal that includes RTIOne can also avail many e-services through the portal that includes RTI Search, Online bill submission, downloadable forms for Birth certificate,Search, Online bill submission, downloadable forms for Birth certificate, Ration Cards, Vehicle registration etc., and links for schemes like Lok MitraRation Cards, Vehicle registration etc., and links for schemes like Lok Mitra and AGMARKNET etc.and AGMARKNET etc.  Currently, the SP and SSDG project is in its implementation stageCurrently, the SP and SSDG project is in its implementation stage Source:  Source:  www. mit.gov.in/www. mit.gov.in/
  • 12. Community Service Centers (CSC) orCommunity Service Centers (CSC) or LokMitra KendrasLokMitra Kendras  An objective to develop a platform enabling Government, private and socialAn objective to develop a platform enabling Government, private and social sector organizations to align their social and commercial goals, especiallysector organizations to align their social and commercial goals, especially for the benefit of the rural populationfor the benefit of the rural population  a total of 3366 Common Service Centers have been sanctioned by thea total of 3366 Common Service Centers have been sanctioned by the Government of India to be setup in Himachal PradeshGovernment of India to be setup in Himachal Pradesh  Integrated Community Service Centre (i-CoSC)Integrated Community Service Centre (i-CoSC)  which is an which is an enlarged and improved version of the "LOKMITRA" project (a pilot inenlarged and improved version of the "LOKMITRA" project (a pilot in Hamirpur District), is being setup in the state providing one-stop shopHamirpur District), is being setup in the state providing one-stop shop information resource and service center for the people ensuring greaterinformation resource and service center for the people ensuring greater transparency, effectiveness, neutrality, responsibility and speed.transparency, effectiveness, neutrality, responsibility and speed.  Various services offered by the LokMitra Kendras include Land Records,Various services offered by the LokMitra Kendras include Land Records, Employment exchange services (Job Portal), Electoral services, Employment exchange services (Job Portal), Electoral services,  Registration for pension schemes, RTI, Public Grievances (Lokvani /Registration for pension schemes, RTI, Public Grievances (Lokvani / Lokmitra mode), Issuance of Himachali Domicile, Caste and AgriculturistLokmitra mode), Issuance of Himachali Domicile, Caste and Agriculturist Certificates, HRTC / Railway Booking, all Government forms, AGRISNETCertificates, HRTC / Railway Booking, all Government forms, AGRISNET Portal services, E-Kalyan scheme, Examinations results, information relatedPortal services, E-Kalyan scheme, Examinations results, information related services like Blood donors, Hotel directory, etc., Complaint / FIR registrationservices like Blood donors, Hotel directory, etc., Complaint / FIR registration with Police, REFNIC etcwith Police, REFNIC etc
  • 13. Model ofModel of Community Service Centers (CSC) or LokMitraCommunity Service Centers (CSC) or LokMitra KendrasKendras
  • 14. Structure ofCommunity Service Centers (CSC) orStructure ofCommunity Service Centers (CSC) or LokMitra KendraLokMitra Kendra  NIC Himachal Pradesh State Unit is in the process of establishing Statewide GovernmentNIC Himachal Pradesh State Unit is in the process of establishing Statewide Government INTRANET, connecting the State Secretariat, all the Directorates & State level Offices, all theINTRANET, connecting the State Secretariat, all the Directorates & State level Offices, all the District Collectorates & District level Offices of all the Departments/ Blocks & Tehsils with eachDistrict Collectorates & District level Offices of all the Departments/ Blocks & Tehsils with each other. This project is being executed as a joint project between NIC and the State Govt.other. This project is being executed as a joint project between NIC and the State Govt.  District level Web Servers will be installed at the District Collectorates accessed by the respectiveDistrict level Web Servers will be installed at the District Collectorates accessed by the respective District level Offices/ Blocks & Tehsils also. State level Web Servers will be installed at theDistrict level Offices/ Blocks & Tehsils also. State level Web Servers will be installed at the Secretariat accessed by the Directorates and other State level Offices.Secretariat accessed by the Directorates and other State level Offices.  The State-wide INTRANET will facilitate information flow from District level offices to the DistrictThe State-wide INTRANET will facilitate information flow from District level offices to the District Web Servers at the Collectorates, and then to the LokMitra Web Server. Similarly, fromWeb Servers at the Collectorates, and then to the LokMitra Web Server. Similarly, from Directorates to the State Web Server at the Secretariat, and then to the LokMitra Web Server.Directorates to the State Web Server at the Secretariat, and then to the LokMitra Web Server.  The LOKMITRA Web Server will be installed at the NIC Headquarters accessed by the CitizenThe LOKMITRA Web Server will be installed at the NIC Headquarters accessed by the Citizen Information Centres through Internet. IT enabled Citizen Services With the maturing of IT in India,Information Centres through Internet. IT enabled Citizen Services With the maturing of IT in India, there has been a shift in focus with emphasis being on providing more citizen services. The NICthere has been a shift in focus with emphasis being on providing more citizen services. The NIC HP has implemented the following citizen centric projects:HP has implemented the following citizen centric projects:  Electoral Rolls: The Electoral Rolls of HP, in Hindi, covering 42 Lakh electors have beenElectoral Rolls: The Electoral Rolls of HP, in Hindi, covering 42 Lakh electors have been published on the HP Government website and can be searched on name, polling station andpublished on the HP Government website and can be searched on name, polling station and serial number wise.serial number wise.  Web enabled Hotels Reservation System software: The Web Enabled Hotels ReservationWeb enabled Hotels Reservation System software: The Web Enabled Hotels Reservation System software developed and implemented for the HP Tourism Development Corporation, withSystem software developed and implemented for the HP Tourism Development Corporation, with hotels CITIZEN CENTRIC ADMINISTRATIONhotels CITIZEN CENTRIC ADMINISTRATION
  • 15. Integrated Community Service Centers (i-CoSC)Integrated Community Service Centers (i-CoSC) or SUGAMor SUGAM  i-CoSC (Sugam) brings all citizen related services and information under a singlei-CoSC (Sugam) brings all citizen related services and information under a single roof, cutting across different tiers of administration, providing services at the doorsteproof, cutting across different tiers of administration, providing services at the doorstep of rural communityof rural community  A number of SUGAM Centers have been setup at all Tehsils/ Sub-Tehsils, Sub-A number of SUGAM Centers have been setup at all Tehsils/ Sub-Tehsils, Sub- Divisions and District Headquarter of Shimla District and now are being rolled out inDivisions and District Headquarter of Shimla District and now are being rolled out in other districts as well.other districts as well.  The project enables document submission and collection of licenses or certificates atThe project enables document submission and collection of licenses or certificates at a place other than the place of sanction (except where physical presence isa place other than the place of sanction (except where physical presence is necessary as per law).necessary as per law).  Various services like Voter Registration and Issuance of Voter Id, Land record (Nakal/Various services like Voter Registration and Issuance of Voter Id, Land record (Nakal/ Jamabandi), Revenue (HimBhoomi-Land records forms), Transport(Vahan – VehicleJamabandi), Revenue (HimBhoomi-Land records forms), Transport(Vahan – Vehicle registration and Saarthi – Driving license), Bus booking & Time table; Casteregistration and Saarthi – Driving license), Bus booking & Time table; Caste certificates,  Vacancy listings, Electricity and telephone bills, REFNIC -Referencecertificates,  Vacancy listings, Electricity and telephone bills, REFNIC -Reference Monitoring of Files,  Tourist Information etc. can be availed through the SUGAM Monitoring of Files,  Tourist Information etc. can be availed through the SUGAM  centers.centers.    Source: Source: http://hp.gov.in/sugam/http://hp.gov.in/sugam/
  • 16. Scheme Portal (e-Marg Darshan)Scheme Portal (e-Marg Darshan)  In order to provide opportunities to the citizen for their economic and socialIn order to provide opportunities to the citizen for their economic and social development, the State Government has launched e-Marg Darshan projectdevelopment, the State Government has launched e-Marg Darshan project  The portal attempts to provide easy and single point access to information about theThe portal attempts to provide easy and single point access to information about the various Welfare Schemes being provided by the State Government for the citizensvarious Welfare Schemes being provided by the State Government for the citizens and other stakeholders. and other stakeholders.   Through this portal a citizen can identify schemes for which he is eligible, simply byThrough this portal a citizen can identify schemes for which he is eligible, simply by providing information pertaining to his Gender or Age or Caste or APL/BPL status orproviding information pertaining to his Gender or Age or Caste or APL/BPL status or Occupation or Annual IncomeOccupation or Annual Income Source: Source: http://hp.gov.in/scheme/home/home.aspxhttp://hp.gov.in/scheme/home/home.aspx
  • 17. E-SamadhanE-Samadhan  E-Samadhan is the Grievance Redressal System portal of the GovernmentE-Samadhan is the Grievance Redressal System portal of the Government of Himachal Pradesh. It is web-based software for speedy redressal ofof Himachal Pradesh. It is web-based software for speedy redressal of grievances that has been developed by NIC, Himachal Pradesh usinggrievances that has been developed by NIC, Himachal Pradesh using ASP.NET. The software gives an instant view of the grievance to both, theASP.NET. The software gives an instant view of the grievance to both, the concerned office and the public. It also shows the department-wiseconcerned office and the public. It also shows the department-wise pendency summary of the grievance. Implementation of this project haspendency summary of the grievance. Implementation of this project has resulted in enhanced transparency and accountability along with reductionresulted in enhanced transparency and accountability along with reduction in paper work and corruption.in paper work and corruption.   Source: Source: http://admis.hp.nic.in/eSamadhanhttp://admis.hp.nic.in/eSamadhan
  • 18. E-SameekshaE-Sameeksha  E-Sameeksha is an e-GovernanceE-Sameeksha is an e-Governance initiative of Government of Himachalinitiative of Government of Himachal Pradesh for effective monitoring of variousPradesh for effective monitoring of various schemes rolled out by the Government.schemes rolled out by the Government. SourceSource::    http://admis.hp.nic.in/esameeksha/Default.aspxhttp://admis.hp.nic.in/esameeksha/Default.aspx
  • 19. E-KoshE-Kosh  E-Kosh is a web portal developed by theE-Kosh is a web portal developed by the Department of Finance to provide StateDepartment of Finance to provide State financial reports online. It provides thefinancial reports online. It provides the reports of the Finance Department as wellreports of the Finance Department as well as other Departments of the state.as other Departments of the state. Source:  Source:  http://himachal.nic.in/treasury/eKosh.htmhttp://himachal.nic.in/treasury/eKosh.htm
  • 20. HimBhoomiHimBhoomi  Developed by NIC state Unit, the HimBhoomi software is a futuristic Land RecordDeveloped by NIC state Unit, the HimBhoomi software is a futuristic Land Record System that is helping out in resolving the Land Record related issues in the state.System that is helping out in resolving the Land Record related issues in the state.  The software is an exact replica of existing manual system with improvements &The software is an exact replica of existing manual system with improvements & compatible to requirements thereby enabling its replication without any resistancecompatible to requirements thereby enabling its replication without any resistance from the   revenue staff.from the   revenue staff.  The software comes with built-in user manuals and can be used easily by villageThe software comes with built-in user manuals and can be used easily by village patwari. The software has following five modules:patwari. The software has following five modules:  Gram NideshikaGram Nideshika  Master Entry ModuleMaster Entry Module  HimBhoomi-LaPort ModuleHimBhoomi-LaPort Module      HimBhoomi-Mutation ModuleHimBhoomi-Mutation Module      HimBhoomi-ROR (Nakal) Distribution ModuleHimBhoomi-ROR (Nakal) Distribution Module Efforts are on to enable encryption/decryption of data in the system. Also, theEfforts are on to enable encryption/decryption of data in the system. Also, the system will be linked with GIS system and integrated with HIMRIS (Himachalsystem will be linked with GIS system and integrated with HIMRIS (Himachal Registration Information System).Registration Information System).   Source:Source:  http://himachal.gov.in/himbhoomi/AboutHimbhoomi.htmhttp://himachal.gov.in/himbhoomi/AboutHimbhoomi.htm
  • 21. E-Pension (Pension Disbursement System)E-Pension (Pension Disbursement System) The e-Pension software is the result of complete reversal of the manual system ofThe e-Pension software is the result of complete reversal of the manual system of pension disbursal and has resulted in direct benefits to both the State Governmentpension disbursal and has resulted in direct benefits to both the State Government and to the pensioners during pilot implementation of the project in the Districts ofand to the pensioners during pilot implementation of the project in the Districts of Solan and Una since June 2001.Solan and Una since June 2001. The main objectives of the project include:The main objectives of the project include:  Improvise accounting system for recovery of pre-1966 pension amounts from otherImprovise accounting system for recovery of pre-1966 pension amounts from other statesstates  Providing a 24x7 interface for information and grievance redressalProviding a 24x7 interface for information and grievance redressal  Ensuring compliance with Pension RulesEnsuring compliance with Pension Rules  A number of process and procedural changes have been made as part of theA number of process and procedural changes have been made as part of the implementation. These include:implementation. These include:  Pension Processing at District Treasury only instead of the sub-treasuries/ bankPension Processing at District Treasury only instead of the sub-treasuries/ bank branchesbranches  Pension disbursal through bank accounts onlyPension disbursal through bank accounts only  The web-interface of the software is available The web-interface of the software is available http://himachal.nic.in/epensionhttp://himachal.nic.in/epension  wherewhere the details of individual’s pension are displayed for the last 12 months.the details of individual’s pension are displayed for the last 12 months.    The project won the Golden Icon Award for Innovative Operations & Best Practices-The project won the Golden Icon Award for Innovative Operations & Best Practices- Professional category in the 9th National e-Governance Conference held at Kochi,Professional category in the 9th National e-Governance Conference held at Kochi, Kerala in the year 2006.Kerala in the year 2006. Source: Source: http://admis.hp.nic.in/epension/epensionkhoj.asphttp://admis.hp.nic.in/epension/epensionkhoj.asp
  • 22. Digital Gazette (e-Gazette)Digital Gazette (e-Gazette)     Being one of its own kinds, Digital Gazette is the first paperless,Being one of its own kinds, Digital Gazette is the first paperless, completely digitized official Gazette in India, which was first published incompletely digitized official Gazette in India, which was first published in Himachal Pradesh.Himachal Pradesh.  The whole process has been decentralized as all departments sendThe whole process has been decentralized as all departments send their notifications for publication now only through the S/W interface. Thistheir notifications for publication now only through the S/W interface. This has resulted in huge cost savings to the State Government besideshas resulted in huge cost savings to the State Government besides benefiting the citizens, lawyers, bankers, departments, employees, as anybenefiting the citizens, lawyers, bankers, departments, employees, as any Gazette notification issued after the cut-off date is available on the InternetGazette notification issued after the cut-off date is available on the Internet in searchable format.in searchable format.  This exemplary initiative has won the Bronze Icon Award underThis exemplary initiative has won the Bronze Icon Award under Category I-Excellence in Government Process Reengineering in theCategory I-Excellence in Government Process Reengineering in the National e-Governance Conference held in Goa on 12th and 13th ofNational e-Governance Conference held in Goa on 12th and 13th of February 2008.February 2008. Source:Source:  http://himachal.nic.in/egazettehttp://himachal.nic.in/egazette
  • 23. Role of Libraries in promotion of E-Role of Libraries in promotion of E- GovernanceGovernance  Already established libraries especially public libraries can be used asAlready established libraries especially public libraries can be used as information centers or public kiosks in the absence of basic infrastructureinformation centers or public kiosks in the absence of basic infrastructure  These libraries can work as depository libraries for all types of governmentThese libraries can work as depository libraries for all types of government information from where the public can access and monitor the work of itsinformation from where the public can access and monitor the work of its elected officials and policy makers.elected officials and policy makers.  Libraries can also help to bridge divide in the digital contents by providingLibraries can also help to bridge divide in the digital contents by providing special services to the general public.special services to the general public.  Libraries ensure to freedom to speech, the freedom to read and freedom toLibraries ensure to freedom to speech, the freedom to read and freedom to view. When the people are better informed, they are more likely toview. When the people are better informed, they are more likely to participate in the political process, thus keeping an eye on their electedparticipate in the political process, thus keeping an eye on their elected representatives and making them more accountable.representatives and making them more accountable.  Local and state government needs access to information from comparableLocal and state government needs access to information from comparable jurisdiction in order to do their work effectively and efficientlyjurisdiction in order to do their work effectively and efficiently  In the field of information literacy, library professionals can play a pivotalIn the field of information literacy, library professionals can play a pivotal role. Besides acting as facilitators and tutors, they can also act asrole. Besides acting as facilitators and tutors, they can also act as aspirators’ and help along with teaching community to spread the culture ofaspirators’ and help along with teaching community to spread the culture of information literacy.information literacy.
  • 24. Role of Libraries in promotion of E-GovernanceRole of Libraries in promotion of E-Governance  In the words of James Madison “Knowledge will forever govern ignorance and thatIn the words of James Madison “Knowledge will forever govern ignorance and that people who mean to be their own governors must arm themselves with the power thatpeople who mean to be their own governors must arm themselves with the power that knowledge gives. A popular government without popular information or means ofknowledge gives. A popular government without popular information or means of accruing is it but a prologue to a force or tragedy perhaps both”.accruing is it but a prologue to a force or tragedy perhaps both”.  The main trust in this area should go to the rural public library. A village or a villageThe main trust in this area should go to the rural public library. A village or a village cluster with an adequate population should have a community library which will alsocluster with an adequate population should have a community library which will also serve as an information centre.serve as an information centre.  The Seventh plan Working Report of the Planning Commission states that “NoThe Seventh plan Working Report of the Planning Commission states that “No community, institution or organization is considered complete without a good librarycommunity, institution or organization is considered complete without a good library service.service.  According to the Library Association, Britain, “Community Information Services assistAccording to the Library Association, Britain, “Community Information Services assist individuals and groups with daily problem solving and with participation in theindividuals and groups with daily problem solving and with participation in the democratic process.democratic process. There are two major roles that public libraries play in the delivery of e-governance. TheThere are two major roles that public libraries play in the delivery of e-governance. The first, information access, involves working in partnership with other areas of thefirst, information access, involves working in partnership with other areas of the organization or other tiers of government to deliver and distribute informationorganization or other tiers of government to deliver and distribute information personally, seamlessly, wherever and whenever it is desired. The second bridging thepersonally, seamlessly, wherever and whenever it is desired. The second bridging the digital divide, is achieved by providing access to information, developing trainingdigital divide, is achieved by providing access to information, developing training programmes in the community, ensuring that all people have to access to information,programmes in the community, ensuring that all people have to access to information, and by understanding the impact of new technologies in the life of people.and by understanding the impact of new technologies in the life of people.
  • 25. Community information services via the E-Community information services via the E- GovernanceGovernance  Services provided at the villager’s door steps via the e-governance route canServices provided at the villager’s door steps via the e-governance route can presumably cut out the inherent social biases.presumably cut out the inherent social biases.  The important task of e-governance is to remain in touch with the concernedThe important task of e-governance is to remain in touch with the concerned authorities in villages, blocks, tehsil and districts and even in the Metropolis.authorities in villages, blocks, tehsil and districts and even in the Metropolis.  Richard Heeks points out that governance is both, the present and the future ofRichard Heeks points out that governance is both, the present and the future of developing countries like India, which still have a long way to go. Currently, more thandeveloping countries like India, which still have a long way to go. Currently, more than half of India’s villages lack telephone connectivity, let alone internet access. The 26half of India’s villages lack telephone connectivity, let alone internet access. The 26 million phone lines (mostly business-owned) and 2 million internet subscribers that domillion phone lines (mostly business-owned) and 2 million internet subscribers that do exist nationwide are concentrated in urban areas, while rural community are left out ofexist nationwide are concentrated in urban areas, while rural community are left out of the loop.the loop.  ICT has made services amenable to people living in cities and villages. TheICT has made services amenable to people living in cities and villages. The GYANDOOT programme in Madhya Pradesh, the e-Seva network in AndhraGYANDOOT programme in Madhya Pradesh, the e-Seva network in Andhra Pradesh, FRIENDS (Fast, Reliable, Instant, Efficient, Network for Disbursement ofPradesh, FRIENDS (Fast, Reliable, Instant, Efficient, Network for Disbursement of Services) in Kerala, the Saukaryam project in Vishakapatnam, the GRAMSAT projectServices) in Kerala, the Saukaryam project in Vishakapatnam, the GRAMSAT project in Orissa, e-Gram Suvidha in 5 districts i.e. Chhattarpur, Bhopal, Dhar, Madla andin Orissa, e-Gram Suvidha in 5 districts i.e. Chhattarpur, Bhopal, Dhar, Madla and Damoh of Madhya Pradesh, Lokvani Sitapur, Uttar Pradesh and Lok Mitra inDamoh of Madhya Pradesh, Lokvani Sitapur, Uttar Pradesh and Lok Mitra in Himachal Pradesh are efforts to foster connectivity, accessibility to services andHimachal Pradesh are efforts to foster connectivity, accessibility to services and information to the people.information to the people.
  • 26. ConclusionConclusion  E-governance is step towards reform in government and administration. TheseE-governance is step towards reform in government and administration. These reforms focus on bringing improvements in the service delivery, dissemination ofreforms focus on bringing improvements in the service delivery, dissemination of information, transparency, public and private partnership, efficiency andinformation, transparency, public and private partnership, efficiency and accountability. There is an urgent need for sustainable development, In developingaccountability. There is an urgent need for sustainable development, In developing countries like India, it is not easy to fulfill all the pre-conditions.countries like India, it is not easy to fulfill all the pre-conditions.  E-Governance is also seen as a multi- dimensional concept an IT driven methodologyE-Governance is also seen as a multi- dimensional concept an IT driven methodology that improves efficiency in administration, brings about transparency and leads tothat improves efficiency in administration, brings about transparency and leads to reduction of costs in running the government. There are three main domains of e-reduction of costs in running the government. There are three main domains of e- governance: improving governmental processes (e-administration); connectinggovernance: improving governmental processes (e-administration); connecting citizens (e-citizens and e-services); and building external interaction (e-society).citizens (e-citizens and e-services); and building external interaction (e-society).  Himachal Pradesh Government, have taken several initiatives for rural developmentHimachal Pradesh Government, have taken several initiatives for rural development through community information centers. These may be considered as rural electronicthrough community information centers. These may be considered as rural electronic libraries. The project has been started in Himachal Pradesh to provide IT facility inlibraries. The project has been started in Himachal Pradesh to provide IT facility in each and every block. Each CIC will have one server computer system and five clienteach and every block. Each CIC will have one server computer system and five client configuration computer systems linked in a local area network and connected to a V–configuration computer systems linked in a local area network and connected to a V– SAT for Internet accessSAT for Internet access  From the above assessment it can be concluded that Himachal Pradesh has madeFrom the above assessment it can be concluded that Himachal Pradesh has made encouraging efforts to bridge the gap by initiating a number of projects andencouraging efforts to bridge the gap by initiating a number of projects and programmes for rural and remote locations, a lot more needs to be done to bring theprogrammes for rural and remote locations, a lot more needs to be done to bring the people into the information society.people into the information society.