Guy Leech's April 2010 VMUG presentation

1. User Virtualization Guy Leech, Systems Architect

2. The traditional PC model User Environment Applications Operating System

3. The component desktop User Environment Applications Operating System

5. To decrease desktop administration

6. To enable greater agility and flexibility? ?

7. A Standardized Component Based Model

8. Why Personalize The Desktop? Desktop Virtualization targets the Knowledge/Power user - working historically on physical devices – otherwise SBC such as Citrix XenApp for task based users Users are ever more demanding, expecting fully personal environments - acceptance is key to adoption Without Personalization, users will experience a default, sterile environment Personalization is a major part of DV Manage it correctly and reduce risks in DV adoption

9. Technical Challenges for migration (1) The “.v2” profile issue Different profile folder structures Different installation paths Different methods of personalisation, e.g. App-V Different data types, e.g. Wallpapers Permissions One time/one way or bidirectional?

10. Other Technical Considerations Performance – hypervisor has no insight into OS Application provisioning Local administrators? Application access– licensing, LOB only “Instantly” usable & familiar environment Lock down

11. Roaming profiles May be good enough Low complexity, low volume environments Not platform, or build, independent Storage space Transfer & logon/logoff time Folder redirection can help mitigate Corruption Reset one app, resets them all

12. Considerations for non-persistent desktops Where the TCO savings are, apparently Everything comes from a single “Gold” image Entire VM (delta disk) discarded at logoff So what about the customisations/changes to C: ? It’s all in the user profile No! If only  Badly behaved applications – HKLM & c:lah The “Save it to C:” brigade User installed applications But we (probably) don’t need %SystemRoot% changes

14. Prevents profile corruption

15. Reduces user logon times

16. But, for more complex environments, you may need more than profile management…A Standardized Component Based Virtual Desktop

17. Does Profile Management enable Lowest Cost DV? Can reduce cost related to profile management issues, such as support desk Doesn’t enable complete configuration and personalization of complex DV environments Meaning it does not make the Single OS & App image possible Profile Management is not the means to Lowest Cost DV…. So what is?

18. So how does AppSense do it? Policy Set up and maintain a desktop Personalization Enable the user to make it their desktop

19. The User Environment Personality Store for John John’s Policy: User Rights Application Access Drive / Printer Access Installation Access Desktop Setup John’s Personalization: Desktop Customizations Application Customizations e.g. Wallpaper, language settings, email signatures John’s Applications: Non-packaged apps Non-corporate apps Browser plug-ins All stored independent of the corporate desktop and provisioned as needed across any delivery mechanism and into any Windows OS.

21. The desktop is moving towards a component model

23. Enterprise-scalable user management infrastructure

25. Prevents profile corruptionVMware View AppSense User Virtualization For complex desktop environments

27. Management of the user’s environment is an infrastructure play

28. AppSense are the leader in user virtualization technology. We deliver the infrastructure

30. Infrastructure to manage the user environment

31. New York, Palo Alto, London, Manchester, Munich, Amsterdam, Melbourne

32. Profitable, robust and privately held

33. Over 4,000 enterprise customers

34. 195 employees

36. High Potential Managed Partner in 2009

37. Over 4000 joint customers

38. AppSense / Microsoft / Citrix solution for desktop virtualization

39. Only Citrix-recommended user virtualization solution

40. Tier 2 Vendor for desktop virtualization

41. Approx 50% attach rate to Citrix virtual desktop sales

42. AppSense / Microsoft / Citrix solution for desktop virtualization

43. VMware TAP Partner and VMware Ready

44. Close partnership with approx 40% attach rate to VMware virtual desktop sales

45. AppSense / VMware solution for desktop virtualization

46. Six year working relationship (also Siemens)

47. The only user virtualization vendor in the Fujitsu offering

48. AppSense included in DWP deal (largest desktop outsourcing project in UK)

51. Enables the use of new application delivery models such as cloud

52. User Policy: Tailoring applications, Configuring the operating system

53. Personal Settings: A familiar working environment at all times

54. User Applications: Persisting user installed applications and plug-ins

55. User Data: common view of data/files across distributed execution environmentsUser Data User Apps Personal Settings User Policy User Experience User Virtualization

57. Dynamically-assembled virtual desktops on-demand

58. Maximize operational flexibility while simplifying desktop management

59. Enterprise-scale user adoption of the Citrix/Microsoft VDI solution

60. A personal and flexible desktop across all desktop delivery technologies

61. Accelerate migration of users to Windows 7

62. Reduce desktop management costs by enabling image standardizationUser Data User Apps Personal Settings User Policy User Experience User Virtualization Application Delivery Options Desktop Delivery XenDesktop for Integrated Management Windows VECD

63. That’s all folks Catch me at: appsense.wordpress.com/author/guyrleech Guy.Leech@AppSense.com VMware Communities @guyrleech www.insidetheregistry.com Twitter @guyrleech

64. Thank-you