21. What is the business question?
Does your solution get used? Why not?
22. Workplace Challenges
• Communication
• Influence others more senior than you
• Effectively and persuasively share analysis
However, the bulk of the people we work with
are human. Humans are emotional creatures of
habit and don’t always listen to reason.
23. Role of the analyst
• Rational objective analysis
• Accurate
• Impartial
• Dispassionate
ASSUMPTION: Objective Reality Exists
Does it?
24.
25.
26.
27. Deciding on having surgery…
90% chance of survival
10% chance of death
Will you have the surgery?
28.
29.
30. Problem with humans
• Action preferred over accuracy
• Ambiguity is inherent in life
• Ambiguity ≈ Risk
• Risk Negative Emotions
• Motivation: Pursuing Gains or Avoiding Losses
• Avoiding Losses > Pursuing Gains
Result is a tendency to make decisions on feelings
instead of knowledge
“Human Based Visual Communication” presentation by Dan Young – Corporate CMK
31. Much Information Processing is:
•Holistic
•Low Involvement
•Habitual
•Affect/Emotion Driven
•Driven by past experiences
“Human Based Visual Communication” presentation by Dan Young – Corporate CMK
32. Low Involvement Logic
Benefits of graphics that can be processed at this
level:
• Fluent Processing Of Highly Accessible
Information
• Feelings of Familiarity
• Approach Behavior
Key Question:
Given the question and the broader communication
context, is your graphic “message” intuitive?
“Human Based Visual Communication” presentation by Dan Young – Corporate CMK
33. Tell a Story
• Integrate information presented
• Create a more concrete and familiar context
• Lead to increased fluency/ease of processing the
information
• Create relevant emotions/affect
• Help link to existing knowledge
Make your message more memorable and likely to
impact behavior
“Human Based Visual Communication” presentation by Dan Young – Corporate CMK
48. Credits
Cognitive psychology elements from a Dan Young
(Corporate CMK) presentation titled “Human Based
Visual Communication” presented at the 2011
Statistics Symposium.
Books written by Edward Tufte and Stephen Few
Stephen Few’s site: perceptualedge.com
http://www.slideshare.net/janwillemtulp/data-
visualization-5724069
Hinweis der Redaktion
WSU, ND, LA, Boston, Cincy
I love gadgets – sometimes I feel a little like this though.What if I could just have a simple dashboard where I could see everything.
Box – 18,000 P&G seats - $284 MM fundingDropbox - $250 MM fundingMint.com - $170 MM sale to IntuitKayak - $1.8B accquisition by Priceline.com